ContactWorks Overview

Number of Employees: 50 - 99

Minimal Budget: $1,000 - $10,000

Average Hourly Rate: $28/hr

Year Founded: 2004

We are a Texas-based company, with capabilities all over the world. We are a virtual operation, which allows us to be competitive in the USA as well as internationally. We provide services in a wide range of industries. We utilize cloud-based systems that provide ticketing and omni-channel capability for calls, chats, text, and emails. ContactWorks mission has been to serve emerging companies or established companies with emerging products or services. As a result, we have built a culture of creativity, responsiveness and close collaboration with our Clients. We become part of your team in a strong partnership based on performance and trust. Our services include:

Customer service
Technical support / Help Desk
Member services (Healthcare)
Order management / logistics / RMA
Sales generation
Social Media monitoring
Quality monitoring

Our Strengths

Long-term partnerships
Process development
Flexibility
Responsiveness
High value / High touch approach

We Succeed When you Succeed!

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ContactWorks Services

BPO Expertise

AI BPO
Back Office Outsourcing
Logistics

Back Office Outsourcing Expertise

Claims Processing
Document Verification
Transactions Processing

Call Center Expertise

Appointment Setting
B2B
Healthcare Call Centers
Inbound
Outbound
Survey Services
Telemarketing

IT Services Expertise

Google Apps
IT Outsourcing
Microsoft Office 365

Managed Services Expertise

Help desk
Managed AI Services
Network
Security

Phone Answering Services Expertise

AI Phone Answering Services
After-Hours
Property Management

Transcription Services

Business Transcription
General Transcriptions

Industries

Consumer Goods
Health Care
Hospitality
eCommerce
Fintech
Government
Media & Communications
AI
Automotive
Hardware & Networking

Client Types

Startups
Small Businesses
Medium Businesses
Enterprise / Corporate

ContactWorks Reviews

Reviews from Google Maps are available on this profile.

Great people here "

Hope Muñiz's Review Sourced from Google

The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer. "

Jeff B's Review Sourced from Google

Show more reviews

ContactWorks Clients

Transportation

Internet provider

Healthcare

ContactWorks