ContactWorks

Flexible. Scalable. Exceptional
6602 Lakewood Point Cv, Austin, Texas 78750, United States
www.contactworks.us
ContactWorks
4.8 (5)

ContactWorks Overview

Number of Employees
50 - 99
Minimal Budget
$1,000 - $10,000
Average Hourly Rate
$28/hr
Year Founded
2004
We are a Texas-based company, with capabilities all over the world. We are a virtual operation, which allows us to be competitive in the USA as well as internationally. We provide services in a wide range of industries. We utilize cloud-based systems that provide ticketing and omni-channel capability for calls, chats, text, and emails. ContactWorks mission has been to serve emerging companies or established companies with emerging products or services. As a result, we have built a culture of creativity, responsiveness and close collaboration with our Clients. We become part of your team in a strong partnership based on performance and trust. Our services include:
  •  Customer service
  • Technical support / Help Desk
  • Member services (Healthcare)
  • Order management / logistics / RMA
  • Sales generation
  • Social Media monitoring
  • Quality monitoring

Our Strengths
  • Long-term partnerships
  • Process development
  • Flexibility
  • Responsiveness
  • High value / High touch approach

We Succeed When you Succeed!

 

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ContactWorks Services

BPO Expertise
BPO Expertise
  • AI BPO
  • Back Office Outsourcing
  • Logistics
Back Office Outsourcing Expertise
Back Office Outsourcing Expertise
  • Claims Processing
  • Document Verification
  • Transactions Processing
Call Center Expertise
Call Center Expertise
  • Appointment Setting
  • B2B
  • Inbound
  • Outbound
  • Survey Services
  • Telemarketing
IT Services Expertise
IT Services Expertise
  • Google Apps
  • IT Outsourcing
  • Microsoft Office 365
Managed Services Expertise
Managed Services Expertise
  • Help desk
  • Managed AI Services
  • Network
  • Security
Phone Answering Services Expertise
Phone Answering Services Expertise
  • AI Phone Answering Services
  • After-Hours
  • Property Management
Transcription Services
Transcription Services
  • Business Transcription
  • General Transcriptions

Industries

  • Consumer Goods
  • Health Care
  • Hospitality
  • eCommerce
  • Fintech
  • Government
  • Media & Communications
  • AI
  • Automotive
  • Hardware & Networking

Client Types

  • Startups
  • Small Businesses
  • Medium Businesses
  • Enterprise / Corporate

ContactWorks Reviews

Reviews from Google Maps are available on this profile.
Great people here "
Hope Muñiz's Review Sourced from Google
The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer. "
Jeff B's Review Sourced from Google
Show more reviews

ContactWorks Clients

Transportation
Internet provider
Healthcare

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