The Problem
The more places a brand sells (store, marketplace, web, and app), the harder it gets to recognize a customer. A shopper who buys in store, browses the app, and calls with a question can look like three different people to the brand. Knoativ was built for retail from the ground up to close that gap.
What We Build
Three products run on one shared view of the customer:
- Valus Loyalty turns anonymous buyers into known customers and grows their value with AI-driven lifecycle engagement.
- LyraCX Commerce unifies inventory, promotions, and checkout across web, app, and store, with an AI checkout that recovers abandoned carts.
- WiseRep AI is the enterprise-grade AI voice and chat agent that answers in under a second, resolves routine service conversations in 40+ languages, and runs outbound win-back calls.
Knoativ is software and a team, not software alone. Our services team builds and operates each program alongside the brand's own team. The platform deploys on cloud, on-premise, or hybrid, with 200+ pre-built integrations into ERP, CRM, POS, and e-commerce systems, and meets SOC 2 Type II and GDPR standards.
Results
- 92% CSAT
- 20% higher customer retention
- 30% higher customer lifetime value
- 60% lower cost to serve
- 10M+ loyalty members
- $41M in loyalty-attributed sales
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