Moneypenny USA

I’ve had the pleasure of working with Jessica for the past 3 years, and she has been an incredible asset in maintaining the relationship between our company and MoneyPenny. She is always responsive, kind, patient, and consistently willing to go the extra mile to help.Jessica makes every interaction smooth and professional, and her dedication truly stands out. If you’re considering opening an account with MoneyPenny, I highly recommend asking for Jessica — you’ll be in great hands! "

UPDATE:Management reached out to address our concerns and has committed to improved agent training and clearer communication channels moving forward.This has been a valuable learning experience. It has helped us clarify our specific requirements for an answering service, which will allow us to manage expectations more effectively.We used MoneyPenny from September 2025 through May of 2026. Our company does not get a ton of after hours calls but when we do have one we like to have something in place. Set up was a little rough, when we started the service they started charging us from the very first day that I contacted them leaving us quite a bit of overlap with our current service. They did not give me an option to start later at that time. I had requested that our service include an action to reach a live agent and this was not implimented at the time of set up so we started getting charged for Robo calls as well. Customer service was not apologetic or accountable for these over sites and I had to fight to get these fees removed. They were pretty good for about 3 months and then the overages started comeing in. We do not get a lot of calls and our calls in the office tend to be quite short. When I started seeing calls that were hang ups or customers that refused to leave a message that were 90 to 180 seconds I called customer service again. Again there was no apologies or promise of accountability. It seems that once you become a little comfortable with their service they start running down the clock when they can. There is no explanation for the length of the calls and no credit for these calls no promise of better service and no apologies. Additionally when I signed up I was told that I could upgrade and downgrade my account when I needed to with very little notice but when I tried to downgrade my account after upgrading during a busy month they said I was locked in for 60 days. When I decided to cancel my service they charged me for an additional month even though I had verified with the agent prior to canceling when we would be billed through to avoid overlaping service again. Their policies are inconsistant and they grab money wherever they can. "

Awful! Worst answering service on the market! Called my own number and they answered with the wrong business name. So I decided to record some calls and caught them blowing leads and potential clients. I'm in roofing, so each call is potentially $15-50k and they were blowing calls and then not telling us about the bad call, so I couldn't call clients back to fix it. I called my own number and they: answered with wrong business name, couldn't tell me what service we offered and when I pressed him for answers while pretending to be a client, he hung up. This call was not added to my dashboard. They operate under super shady practices. Then they canceled my account because they switched payment systems and never said anything and I lost my company phone number of 10 years, and cost me an unmeasurable amount of money. Now they're saying I owe them money for months when they had canceled my phone number. "

We had a great onboarding experience with Rachel. She guided us through the process was incredibly kind, knowledgeable, and patient in answering all of our questions. She made everything clear and easy to understand, which gave us a lot of confidence moving forward. We’re excited to start working with Moneypenny and look forward to a great partnership. Highly recommend! "

New to the service, so far a very smooth onboarding experience. Chris and Laurie have been very helpful to the process. "