Moneypenny USA

Moneypenny USA Services

• Call Centers
• Phone Answering Services
• Customer Support

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  Eric Martin

  Owner at Undisclosed

  Responsive and knowledgeable

  Project Type: Call Centers

  Review Date: 27 August, 2024

  The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.

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  Benjamin Rose

  CEO at Undisclosed

  Swift assistance in setting up two new numbers

  Project Type: Call Centers

  Review Date: 3 August, 2024

  I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!

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  Tara Ramirez

  Owner at Undisclosed

  Customer Support Services

  Project Type: Outsourced Customer Support

  Review Date: 23 April, 2024

  Lauri and Bailey Shepard were wonderful in making sure they understood my questions and did everything they could to help. We are a new customer with Voice Nation and the only thing that I regret is that I didn't make this switch sooner! Wonderful customer Service, the operators are always sweet and the portal and App are incredibly informative and user-friendly.

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  Mary A.

  Owner at Undisclosed

  Excellent Personalized Customer Service

  Project Type: Outsourced Customer Support

  Review Date: 18 April, 2024

  Our experience with voicenation has been excellent. Jessica is top notch with her customer service and support! Jessica was extremely helpful in setting up our on-call routing in a very efficient manner for our providers. We also enjoy the flexibility and ease of use of the dashboard. We are able to easily update our on-call schedule for any changes.

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  Suzanne Carden

  Founder at Undisclosed

  Phone Answering Services

  Project Type: Phone Answering Services

  Review Date: 12 April, 2024

  I love working with VoiceNation. They make everything so easy, and can do everything from taking messages to putting clients on hold and transferring them over if you want, so whether you're on a budget (messages only) or appreciate some custom services... I've worked with a lot of answering services and I can't tell you how many I have fired and replaced... only to finally find VoiceNation, which was like a breath of fresh air. They take precise instructions and I appreciate how detailed and thorough they are.

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  Garry A.

  Owner at Undisclosed

  Phone Answering Services

  Project Type: Phone Answering Services

  Review Date: 7 April, 2024

  I can't even begin to say how I love everyone over at the VoiceNation family. Using their service has been extremely professional and helpful. We never miss a call and there is a record of every log when needed. Holley has always been great at responding to all of my requests even at the last minute and Connie is so cheerful when transferring calls to me. I haven't an issue with any of the saff and couldn't ask for a more supportive and caring company to work with.

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  Jack A.

  Owner at Undisclosed

  Phone Answering Services

  Project Type: Phone Answering Services

  Review Date: 2 April, 2024

  Great sales and onboarding teams, very friendly and knowledgeable. Everything was seamless and well organized. Excited to use the service to give a better experience to our customers!

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  Benjamin Rose

  Founder at Undisclosed

  Phone Answering Services

  Project Type: Phone Answering Services

  Review Date: 27 March, 2024

  I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!

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  David Oliphant

  Owner at Undisclosed

  Call Center Services

  Project Type: Call Centers

  Review Date: 22 December, 2023

  Everyone at VoiceNation made the set up process simple, clear and easy to use. Highlights to Chris Samuels in New Accounts and Lauri Shepard in Customer Service.

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  Janeen Jarrell

  Manager at Undisclosed

  Call Center Services

  Project Type: Call Centers

  Review Date: 14 December, 2023

  All communications so far clear and straightforward. Unique business issues well handled as far as we can tell at present. Bonus: a solution for making outbound business calls on our private lines.

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  Ryan Trovato

  Owner at Undisclosed

  Call Center Services

  Project Type: Call Centers

  Review Date: 10 December, 2023

  Bailey is very easy to work with. Made things simple and walked through it with me every step of the way! Thank you Bailey!

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