Vibrant Print Solutions

I run LV Laser Engraving and have done business with VPS for a couple years now to service my Mimaki 6042 MK ii E. Last week, my machine broke down. We immediately called VPS to schedule a tech around 11am and were told we would get a call back as Thomas was at lunch. Around 5pm, we called to follow up as we had not received a call back as promised. We were told that we would get our call back the next morning. The next morning, we called because they still hadn't. Thomas took the call and we complained that we felt like we were having to chase down a tech to help us. Thomas said he would take charge of our issue to make sure the communication breakdown ceased. We were able to schedule a tech for Monday morning. Joao came out and was very professional, diagnosed that it was our tube pumps that needed replacement. He said that the shipment would be in on Thursday. Thursday comes, our printer is still down and we call to follow up with VPS. We are told that the pumps had to be back ordered and they were not sure when they would come in.We immediately cancelled the order and contacted another company in Nashville around 7pm there local time. We had the pumps we needed in hand the next morning by 10am and were up and running around 1pm.VPS's failure to properly follow up and communicate ordering issues with us has really put a sour taste in our mouths. We rely on them as our printer professionals, but we had to chase them down, just to schedule a tech and then the tech failed to properly update us on our back ordered order, wasting more precious time that our deadlines didn't permit. Had I waited for VPS to call me, I would still be down right now, with no communication and only wondering what my status is. IF you decide to deal with VPS, know up front that you will need to be responsible for all follow up and if there are issues, you will not be informed until you chase down an answer.This hurts my heart to write this review, but they really left us in a bad situation with no regard for the impact it had on our business. We trusted they were on it and if there were any issues, they would reach out, but none of this happened.UPDATE: Jacqueline called to follow up and we had a really good, constructive conversation about where things were falling through the cracks. I could immediately tell how much she cares about their customer base and she wanted to quell any potential issues. I appreciate her time, her level of care and the commitment to doing better moving forward. I could not ask for more. You can feel confident that if any troubles arise, VPS will make it right. BIG THANKS! "

This is the best secret in Vegas, Vibrant Print Supply They are always stocked with ink and supplies no waiting they are knowledgeable about the equipment and print printing styles this is the only company I purchase my DTF and Digital large format printer supplies from. The customer service is outstanding👍👍👍👍 "

Best customer service ever, we found them on Facebook book about 2 years ago and every since then our business has grown so much. Any time we need anything we can call and they get it. Best part Vibrant Print Solution is always there to help and show us new products. We recommend them to anyone that ask about our equipment. "

Vibrant Print Solutions always goes above and beyond. They consistently offer great recommendations on materials and products, and their knowledge of Roland and Mimaki printers and inks is exceptional. Highly recommend working with them. "

Amazing business. Very informative, deep knowledge of industry, huge variety of products and services available, extremely detailed and exciting showroom.The team is very enthusiastic and the overall experience was enlightening. Will definitely refer the company to all my contacts.Thank you for your hospitality. "