Bob Simon's Review Sourced from Google
I am extremely disappointed with the way this entire situation has been handled. I had scheduled an appointment with Arcell Reñosa for a consultation regarding my Google Ads strategy, and I was really looking forward to it. However, despite my clear communication and readiness, she has not honored the appointment, and I have received no valid reason or apology for this. This lack of professionalism is unacceptable, and it wasted my valuable time.Furthermore, the email I received from her just now was nothing but a generic, unhelpful message that did not address the fact that our scheduled meeting was missed or rescheduled. Instead, she asked for my Customer ID and provided instructions on creating a new account or setting up billing, which seemed completely out of context since the main issue is her failure to keep our appointment. It feels like she is only interested in getting information from me without regard for her commitments.If she continues to ignore or dismiss my concerns and does not honor the appointment we initially scheduled, I will not hesitate to write a formal complaint about her unprofessional behavior. This kind of treatment is completely unacceptable, and I expect some form of accountability. I am seriously considering taking this matter to higher authorities or consumer protection agencies if this issue is not resolved promptly.Arcell Reñosa, I want to make it very clear that you still have a window of 10 minutes to rectify this situation and reach out to me to resolve this matter. This is your final opportunity to contact me directly and address the concerns I have raised regarding your failure to honor our scheduled appointment. If you do not make any effort to get in touch with me within this limited timeframe, I will have no choice but to escalate this issue further.I want you to understand that I am fully prepared to escalate this complaint and will be sending this entire email, along with any relevant correspondence, to your superiors and managers through different communication channels. This is not a threat, but a firm declaration that I will take all necessary steps to ensure my concerns are heard and addressed appropriately.Please note that I expect professional conduct from your side, and if no contact is made within these next few minutes, I will proceed with the next course of action without any further warning. It is in your best interest to resolve this issue promptly and avoid unnecessary complications.
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