Best Kentucky BPO Service Provider Rankings

7 Companies - Rankings updated: March 31, 2026

Each agency listed on DesignRush is assessed for industry expertise and customer testimonials are evaluated in order to provide you with a vetted selection. Certain listings represent paid partnerships.

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United States × Kentucky ×

  • MKC Agency

    Scale Revenue With Content That Converts.

    MKC Agency: Your partner in accelerating B2B sales for MSPs and Telcos through strategic lead generation and effective content marketing. We align sales and marketing with an ethical approach to fuel growth and boost ROI.  [... see all MKC Agency reviews ]
    Location
    Lexington, Kentucky
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    25 Projects Listed

    MKC Agency Services

    • Content Marketing
    • Digital Marketing
    • Branding
    • Web Design
    • Logo Design
    • Email Marketing
    • Social Media Marketing
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    MKC Agency Reviews & Testimonials

    • Leonard Brennan
      Leonard Brennan VP Global Security & Privacy at Market Star
      5.0★
      Digital Marketing Review from Leonard Brennan

      They deliver actual results and understand the IT space

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    • Anthony Flagg
      Anthony Flagg Instructor at Operatix
      5.0★
      Digital Marketing Review from Anthony Flagg

      MKC Agency has an amazing approach, and I would definitely recommend working with them.

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    • Eileen Byrne
      Eileen Byrne Owner at JK Tech
      5.0★
      Lead Generation Review from Eileen Byrne

      Partnering with MKC Agency has been a game-changer for our business. Guided by Megan's inspiring journey and resilience, her team transformed our brand, spearheaded a go-to-market strategy, and even implemented a CRM system that streamlined our operations. Within just three months, we secured two new deals and established a promising sales pipeline, a testament to their expertise. What truly sets MKC Agency apart is their values-driven approach. Their commitment to ethical marketing and societal change is unparalleled. Their core values reflect a deep understanding of both professional and personal growth. My only wish? That I had discovered Megan and her team earlier. Highly recommend MKC Agency for any business aiming for genuine growth and connection

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Managed Services Group
    • Commprise
    • Blue Cotton Tech
    • Telecom One
    • TaylorWorks
    • ServIQ
    • ThinkTech
    • StreamGuys
    • Ericsson
    • CacheFly
    Data sourced from the agency's DesignRush profile
    View Profile
    4.9 4.9 (20)

  • Helpware

    End-to-end CX solutions that delight customers.

    Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations.  [... see all Helpware reviews ]
    Location
    Lexington, Kentucky
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    1 Project Listed

    Helpware Services

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Custom Apparel Online Store
      Outsourced Customer Support Project for eCommerce Company Custom Apparel Online Store
    View Full Portfolio
    Comprehensive analysis done by DesignRush Agency Experts.

    Helpware Reviews & Testimonials

    • Maria Maidana
      Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc
      5.0★
      Customer Support Review from Maria Maidana

      Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

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    • Brian Agee
      Brian Agee Director of Sales & Marketing at Petro Towery
      5.0★
      Web Design Review from Brian Agee

      My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

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    • Brian Lubeck
      Brian Lubeck Broker at Cypress Property Group
      5.0★
      Virtual Assistant Review from Brian Lubeck

      Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • DoorDash
    • PureCars
    • Headspace
    Data sourced from the agency's DesignRush profile
    View Profile
    4.6 4.6 (3)
    4.3 4.3 (6)

  • TAS United

    Highest Quality, Call Center Services with Superior Customer Support.

    Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365.  [... see all TAS United reviews ]
    Location
    Lexington, Kentucky
    Number of Employees
    Under 49

    TAS United Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    TAS United Reviews & Testimonials

    • Cerena Schane
      Cerena Schane Customer Relationship Management Manager at Airco Mechanical
      5.0★
      Phone Answering Services Review from Cerena Schane

      Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.

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    • Viktoriia Bielkova
      Viktoriia Bielkova Accountant at Congress Holding Group
      5.0★
      Call Centers Review from Viktoriia Bielkova

      My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.

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    • Dr. Shiree Flume
      Dr. Shiree Flume Owner at Flume Psychiatry
      5.0★
      Phone Answering Services Review from Dr. Shiree Flume

      I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Baylor
    • Siemens
    • Floodmaster Restauration
    • Golden Pass LNG
    Data sourced from the agency's DesignRush profile
    View Profile
    4.6 4.6 (3)
    4.1 4.1 (14)

  • Magellan Solutions

    A Top-Grade Call Center Solutions Provider

    Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational  [... view Magellan Solutions profile ]
    Location
    Louisville, Kentucky
    Number of Employees
    500 - 999

    Magellan Solutions Services

    • BPO
    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Magellan Solutions Reviews & Testimonials

    • Alex Lavarsse
      Alex Lavarsse Review from Google
      5.0★

      Alex Lavarsse's Review Sourced from Google

      super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Healthcare Industry
    • Real Estate Industry
    • Legal Industry
    Data sourced from the agency's DesignRush profile
    View Profile
    5.0 5.0 (1)

  • Callzilla

    Contact & Call Center Outsourcing Support Channels & Audits.

    Callzilla is a full-service outsourced call center and business process outsourcing company with headquarters in Miramar, Florida. We help leading brands acquire and care for English-speaking and Spanish-speaking customers, placing the utmost priority on quality.  [... view Callzilla profile ]
    Location
    Lexington, Kentucky
    Number of Employees
    Under 49

    Callzilla Services

    • Phone Answering Services
    • Call Centers
    • Digital Marketing
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Callzilla Reviews & Testimonials

    • alec czartoryski
      alec czartoryski Review from Google
      1.0★

      alec czartoryski's Review Sourced from Google

      I have the same experiance as the other review. Sent a unit back and never recieved a replacement. Got ahold of Neal Topf the "CEO". He let me know he would find out what was going on and not sure how it got esclated to him, told me he would give a update good or bad. He has ghosted every single one of my calls. Not sure if thats how you properly run a business but seems like less of a headache to just answer the phone than have me call every single day. Would not recomend dealing with this company what so ever.

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    • Mark Joseph
      Mark Joseph Review from Google
      1.0★

      Mark Joseph's Review Sourced from Google

      This call center company is a scam. They handle warranties for Black & Decker. I shipped them my broken AC (Still under the 5-year warranty), which they received 2 months ago, and they refuse to ship me the replacement. The Callzilla call center is useless and will lie to you. They have blocked my number & won't respond to emails. I'll never purchase anything Black & Decker again as the "warranty" is a lie and they will take your property and refuse to replace it.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Retail Industry
    • Healthcare Industry
    • Software & ITServices Industry
    Data sourced from the agency's DesignRush profile
    View Profile
    1.0 1.0 (2)

  • Crowe

    Empowering Your Accounting Decisions.

    Crowe LLP is a global accounting firm offering audit, tax, advisory, and consulting services. With deep industry expertise, we empower businesses to make informed decisions for lasting value. Recognized as a top workplace, we leverage our partnership with Crowe Global to provide comprehensive solutions  [... view Crowe profile ]
    Location
    Louisville, Kentucky
    Number of Employees
    1000 & Up

    Crowe Services

    • Accounting
    • HR Outsourcing
    • Business Consulting
    • Market Research
    • BPO
    • Software Development
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Crowe Reviews & Testimonials

    • RA
      RA Review from Google
      1.0★

      RA's Review Sourced from Google

      As an accounting firm I would give them 1 star. I recently discovered a litany of deductions they failed to consider. You will be given an EA, which is just a glorified tax preparer. They will know nothing and be slow to reply. You might as well get your taxes done by H&R block or a proper independent CPA. If these folks do your taxes, get prepared for a larger tax bill. I strongly advise against it.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Banking Industry
    • Food Industry
    • Fintech Industry
    Data sourced from the agency's DesignRush profile
    View Profile
    2.6 2.6 (5)

  • GlowTouch

    Transforming Businesses With Innovative Technology

    GlowTouch specializes in customer service outsourcing, helping clients improve retention and enhance brand loyalty through first-contact issue resolution. Its agents become experts on the client's business, turning customer care into a revenue center while its technical talent supports in-house information  [... view GlowTouch profile ]
    Location
    Louisville, Kentucky
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $50,000 & Up

    GlowTouch Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    GlowTouch Reviews & Testimonials

    • Dominique
      Dominique Review from Google
      1.0★

      Dominique's Review Sourced from Google

      I’ve worked at this company for over an year after all the hard work and suffering from the mold and dirty carpet that has never been cleaned, COVID going around this company let me go before I hit 9 points which is the cut off point for termination. They let me go at 8 points and said that it was “pattern” when I haven’t called in for a while 30 days. The supervisors discriminate and the company doesn’t even pay for sick time only PTO. the flu and Covid going around the call center with it being SO tiny , they don’t CARE. They don’t care if you have a drs note, they don’t excuse nothing.

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    • Terry Mcneil
      Terry Mcneil Review from Google
      1.0★

      Terry Mcneil's Review Sourced from Google

      Y'all please believe the reviews!! I had an interview with them they rescheduled me three times!!! and didn't interview me at all while I was waiting for someone to come on the lady Ariel has a nasty attitude..I posted a review about my interview experience and then Chris called me pretending to be sorry for how I was treated he was good at talking nothing! Any who he pleaded and was like they need to do better🙄 So I went ahead and allowed him to schedule me another interview..They interviewed me just to tellw no and I already knew it was no! They care about reviews though..Keep posting truth!! This company I believe God protected me from..This company and the people I can tell is trash..

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    • Keith Miller
      Keith Miller Review from Google
      4.0★

      Keith Miller's Review Sourced from Google

      Great locale outside Louisville in East end. Biz all around and GlowTouch is the real deal. Talk w Vik. He has the answers

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Food Industry
    • Gaming Industry
    • Fintech Industry
    Data sourced from the agency's DesignRush profile
    View Profile
    2.9 2.9 (20)

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About The Author and Expert Reviewer

Senior Content Editor

bojana@designrush.com

Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.

General Manager

spotlight@designrush.com

Gianluca Ferruggia is a seasoned digital marketer with over ten years of experience. Starting with PPC, he effectively expanded his expertise to include SEO, sales, business development, and product. He is currently the General Manager at DesignRush, where he leads a team of over 100 professionals, oversees business operations, and develops strategies that achieve business goals. In just a few years, he grew the company's agency network to over 30,000, making it one of the leading B2B marketplaces that connect businesses with agencies.

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