Top Voice & Call Centers in Georgia

Q: What is a call center company?

A call center company is a specialized agency or a centralized department within an organization that provides telecommunication and additional services such as sending emails, responding to text messages, conducting surveys and more. Call centers fall under two main categories: in-house and outsourced.

Q: What is the difference between call center service providers and answering service providers?

Answering service providers typically handle short calls to collect information from clients and prospects, while call center companies deal with large volumes of calls mainly within the scope of telemarketing, order-taking and processing, tech and chat support, and more.

Q: What do call center service providers do?

Call center service providers handle your client communication to streamline your customer support operation, nurture relationships with your clients, improve your brand image, save costs and resources while letting your existing staff attend to other high-priority tasks. These specialized services can be categorized according to the different types of call centers: inbound (taking calls), outbound (making calls), automated (systems that handle your customers) and blended (both inbound and outbound combined).

Q: How much does a call center services provider charge?

Call center service providers typically charge - Per-minute: this fee is calculated based on the minutes call center agents spend talking to clients. In 2021, call center companies in the USA charge between $0.79 to $1.18 per minute. Per call: you pay a flat fee for each received call that usually depends on your specific call scripting. You can expect to pay between $0.67 to $2.12 per call. Per month: this billing model includes a given number of minutes per billing cycle. Typically, if you buy more minutes, you will get charged less. As such, you could be looking to pay between $900 and $1,100 per month. The cost for call center services varies depending on the provider and several factors like company reputation, the number of services included, and the coverage times.

Q: Why hire top call center outsourcing companies?

Call center service providers can help you significantly reduce costs since call center agents have all the necessary tools, knowledge, and resources to handle client communication with professionalism and accuracy. Partnering with a call center company will also help your business improve customer service, increase productivity, and boost sales.

Q: How to select the best call center for my business?

To select the right call center company for your business, consider their industry experience, the scope of services, their communication skills, and client testimonials. Make sure to know the details about their capabilities, professionalism, processes, company culture, results, quality of work, and more, before hiring one.

Q: What should I ask call center companies before hiring one?

How long have you been in this industry? Do you have niche knowledge? What types of technologies do you have access to? What other brands do you offer services for? How can you ensure the quality of your services? What level of experience do your agents have? What foreign languages does your team speak? What is your availability, and do you provide services 24/7? What are your pricing structures? Who will be our designated contact person?

Our team of agency experts listed the top voice and call centers in Georgia that can help you with your incoming and outcoming client communications. Use our search filter to select the best agency partner for your business within a few clicks.

Best Georgia Call Center Service Providers Rankings

Companies

Rankings updated: May 28, 2023

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Featured Companies
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Featured Agencies may or may not be based in this location, but they are the recommended agencies that can cater to your requirements based on verified ratings and reviews.
- Contactic SIA
  Your customer is our priotity!
  In Contactic we do all customer communication. We are answering customer inquiries through phone, e-mail and chat. We can build customer service line from scratch or take part of the volumes you are s [...]
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  - Daugavpils, Latvia
  - Under 49
  - $20/hr
  - $1,000 - $10,000
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- SupportSave
  US Based Call Center Services For Small Business
  SupportSave offers inbound and outbound call center services in the US at affordable rates. Our services include on-call support, live chat, order processing, lead generation, telemarketing, etc. Chec [...]
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  - Canton, Ohio
  - 100 - 249
  - $11/hr
  - $1,000 - $10,000
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- 1840 & Company
  The World's Top Talent for Remote Teams!
  1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of [...]
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  - Overland Park, Kansas
  - 250 - 499
  - $12/hr
  - $1,000 - $10,000
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Modo Modo Agency
Marketing for Business PeopleModo Modo is an award-winning B2B Marketing Agency supporting Fortune 500 global leaders and their mid-market challengers. We are strategy, marketing, advertising and bran [...]
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- Atlanta, Georgia
- Under 49
- $200/hr
- $50,000 & Up
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VoiceNation
Live US-based chat agents ready to answer your customers
Our company is more than just an award-winning virtual receptionist and live answering service provider. We’re a family of hard-working, talented, giving, spirited people who share the same goal – to [...]
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- Duluth, Georgia
- 100 - 249
- Inquire
- Under $1,000
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AnswerConnect
We provide live answering services 24/7 to help grow your business & work anywhere. We believe that work is what you do, not where you do it. When people can cut out daily commutes & lessen their carb [...]
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- Atlanta, Georgia
- 500 - 999
- Inquire
- Under $1,000
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Ambs
Custom Phone Answering Solutions for Any Business.
Ambs Call Center is a 24/7call center company providing telephone answering service and call center solutions. Our web enabled call center agents can take messages, answer customer concerns, take orde [...]
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- Atlanta, Georgia
- 100 - 249
- Inquire
- Inquire
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Specialty Answering Service
SAS’s call center services were created with your organization in mind. Whatever your needs may be, our support staff is trained to assist you. Did you know that 81% of companies who deliver strong cu [...]
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- Atlanta, Georgia
- 100 - 249
- Inquire
- Inquire
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Alliance Communications
24/7 LIVE ANSWERING SERVICE, CALL CENTER & CONTACT SERVICES TO MAKE YOUR BUSINESS STAND OUT.
We manage the call center , sales and customer service traffic to minimize your capital expenses and maximize your profits. Our reliable, cost-effective service enhances your customer service reputati [...]
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- Atlanta, Georgia
- Under 49
- Inquire
- Inquire
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Responsive Answering Service
Responsive Answering Service is a trusted communications solution offering the latest technology, reliability, and affordability to its clients. [...]
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- Marietta, Georgia
- Under 49
- Inquire
- Inquire
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OnBrand24
Your Trusted Call Center Service.
OnBrand24 is a premier call center outsourcing provider with proven overflow, and contingency plans for our customers to provide additional vendor-based agent support for front office, back office, di [...]
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- Savannah, Georgia
- Under 49
- Inquire
- Inquire
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Inflow CX
Inflow is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwid [...]
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- Atlanta, Georgia
- 100 - 249
- Inquire
- Inquire
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Alvaria
Alvaria delivers higher intelligence and efficiency for optimized customer experience (CX) and workforce engagement solutions that are scalable, resilient and secure with speed and pinpoint accuracy. [...]
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- Atlanta, Georgia
- 1000 & Up
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- Inquire
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Responsive Technology Partners
Network and technology support.
Responsive Technology Partners is a network and technology support company with offices across the southeast. [...]
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- Atlanta, Georgia
- Under 49
- Inquire
- Inquire
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Assistants Company
BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients. [...]
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- Atlanta, Georgia
- 100 - 249
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- Inquire
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AnswerMTI
AnswerMTI is a professional 24×7 live telephone answering service providing affordable customer service solutions since 1982. [...]
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- Atlanta, Georgia
- Under 49
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- Inquire
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Top Voice & Call Centers in Georgia

Best Georgia Call Center Service Providers Rankings

Contactic SIA

SupportSave

1840 & Company

Modo Modo Agency

VoiceNation

AnswerConnect

Ambs

Specialty Answering Service

Alliance Communications

Responsive Answering Service

OnBrand24

Inflow CX

Alvaria

Need Help Selecting The Right Agency For Your Project?

Responsive Technology Partners

Assistants Company

AnswerMTI

Frequently Asked Questions

What is a call center company?

What is the difference between call center service providers and answering service providers?

What do call center service providers do?

How much does a call center services provider charge?

Why hire top call center outsourcing companies?

How to select the best call center for my business?

What should I ask call center companies before hiring one?

Top Call Center Companies in Georgia:

Other Service Providers in Georgia:

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