Finance & Operations Review from Google

1.0 ★

Finance & Operations's Review Sourced from Google

We strongly advise against engaging with this company, especially for outsourcing services. My experience with them has been nothing short of disappointing and frustrating due to several key issues: 1. Unprofessional Service and Communication: From the start, the company demonstrated a complete lack of professionalism. Their responses to client inquiries were not only delayed but often dismissive. Instead of addressing concerns and providing solutions, they seemed uninterested in maintaining a positive client relationship. Communication with them feels more like a burden rather than the collaborative process it should be. 2. Inconsistent Client Communication: There is no consistency in the way they communicate with their clients. At times, they respond promptly, but more often than not, communication is sporadic and incomplete. It’s as if they have no structured process in place for managing client interactions, which leads to unnecessary confusion and delays in project timelines. 3. Untrustworthy PartnersOne of the most concerning issues is the reliability of the company and its partners. Throughout the course of our collaboration, they failed to honor agreements, missed deadlines, and provided substandard work. It became increasingly clear that they lack transparency and integrity in their dealings. Trust, which is critical in any business relationship, was eroded quickly. The leadership of this company, particularly the Head of Business Development, is highly unprofessional. The way they handle client relationships is a clear reflection of the poor management and lack of oversight within the organization. Their attitude is not only dismissive but at times, outright rude and condescending. There is no effort to engage clients in meaningful discussions or to offer solutions when problems arise. For anyone considering outsourcing with this company, We highly recommend avoiding them at all costs. They have no clear processes in place, and their inability to deal with clients in a respectful and professional manner speaks volumes about how poorly run this organization is.

Saad Bin Atyan Review from Google

1.0 ★

Saad Bin Atyan's Review Sourced from Google

Worst company that you can deal with 1. Unprofessional service and communication with clients 2. Inconsistency in communicating with clients 3. Untrustworthy partners Highly recommend to avoid this company for outsourcing company especially their the business development head. The way they respond to their clients gives a clear indication how badly this company is led. Basically there is no clear process, extremely rude way of dealing with clients. Just take a look a the email response and the response in the comments and you will know how unprofessional this company is.

Mariana Camacho Review from Google

1.0 ★

Mariana Camacho's Review Sourced from Google

They are no trust people They just steal from you, and I have proof if you want some before you make a deal with them.

Becky Lees Review from Google

5.0 ★

Becky Lees's Review Sourced from Google

A fantastic service - Stripe have provided us with invaluable support and insight over the years, and are always available if assistance is needed. A great team to work with!

Cara Ainsley-Bridger Review from Google

5.0 ★

Cara Ainsley-Bridger's Review Sourced from Google

Great company to work with, always have their clients needs at the forefront of every interaction. Very slick processes and lovely staff who will always make the time to help out.

Anna R Review from Google

5.0 ★

Anna R's Review Sourced from Google

Highly recommend Stripe as one of the best IT services in UK! Guys really know what are they going and take the best care of your request. Professional and friendly atmosphere!

Alina Perfance Review from Google

5.0 ★

Alina Perfance's Review Sourced from Google

Always amazed how Paul at Mage Cloud can bring and connect people together. I have been going to Ecommerce Camp events since 2023, it is so relaxed and friendly atmosphere, nobody is trying to sell you anything, just a safe space for a business from small to a big. Everything is super organised an professional, I got so much takeaway tips and Kyle helped me with homepage code to make WhatsApp icon cidible on mobile version of my website. I would absolutely recommend going, one of the best networking events in the UK.

Chris Bawden Review from Google

5.0 ★

Chris Bawden's Review Sourced from Google

Paul is very knowledgeable about everything from Web Design to SEO. He is very easy to get a long with and his team are also excellent. We have worked with them for web design and i wouldn't hesitate to recommend MageCloud to anyone who needs this kind of services.

Ivan Dobrev Review from Google

5.0 ★

Ivan Dobrev's Review Sourced from Google

I recently had the pleasure of consulting with Paul for my website needs, and I can’t recommend him highly enough! Paul is truly a professional across multiple areas—website development, maintenance, SEO, and e-commerce. From our very first conversation, it was clear that he has an in-depth understanding of the digital landscape and a strong commitment to delivering value. He quickly identified key areas for improvement, provided actionable insights, and patiently walked me through various strategies tailored specifically to my business. Paul's expertise and approachability made the whole experience not only productive but also enjoyable. If you're looking for someone who genuinely cares about your success and has the skills to make a difference, Paul is the person to call. Thank you, Paul, for your time, guidance, and invaluable advice!

David Whiting Review from Google

5.0 ★

David Whiting's Review Sourced from Google

Have partnered with OptiSol on several projects for advanced A.I. processing & associated hardware development - very successful, very robust process and a real "team" feel. Recommend these guys at every level.

Ajeeth SMM Review from Google

5.0 ★

Ajeeth SMM's Review Sourced from Google

Very good team for the development of Artificial Intelligence Projects. Truly active and dedicated in their work.

Muthuraj Ms Review from Google

1.0 ★

Muthuraj Ms's Review Sourced from Google

Waste of going for interview! Every time v need to run behind and atlast they ll say nw vaccancy has been paused v ll arrange u another intrvw!

Seiji Nunez Review from Google

5.0 ★

Seiji Nunez's Review Sourced from Google

I am delighted to share my unequivocal satisfaction with the outstanding IT support services provided by totality services. As a client who has had the privilege of partnering with them for an extended period, I am compelled to express my appreciation for their unwavering commitment to excellence. Since engagement a few years ago, it was evident that their team was dedicated to delivering IT solutions of the highest calibre. Their professionalism, technical expertise, and attention to detail have consistently exceeded my expectations. One of the standout attributes is their prompt responsiveness. Whenever I have encountered IT issues, their support team has been quick to address them, minimising downtime and ensuring that my business operations remain uninterrupted. Their 24/7 availability is a testament to their dedication to client satisfaction. In addition to their rapid response times, they have a team of highly skilled IT professionals who possess an in-depth understanding of a wide range of technologies. In our case they support Google Workspace, workstations and security solutions. Their ability to diagnose and resolve complex IT problems is truly commendable. Whether it's troubleshooting network issues, resolving software glitches, or implementing robust cybersecurity measures, they have consistently delivered results. Totality has also demonstrated a keen awareness of the importance of proactive IT management. Their proactive monitoring and maintenance services have helped our business avert potential IT crises before they could impact our operations negatively. This forward-thinking approach to IT support has proven invaluable in maintaining our productivity and safeguarding our data. Furthermore, the company's commitment to staying abreast of the latest industry trends and technologies is evident in their approach to IT strategy. They have been instrumental in helping us adapt to evolving IT landscapes and identifying opportunities for process optimisation. Cost-effectiveness is another noteworthy feature. They have consistently provided us with cost-efficient IT solutions tailored to our specific needs, ensuring that we receive excellent value for our investment. I wholeheartedly endorse totality. Their exceptional team, proactive approach, and unwavering commitment to client satisfaction have had a profoundly positive impact on my company's IT infrastructure and overall operational efficiency. If you are seeking a reliable, professional, and highly competent IT support company in plain English, I wholeheartedly recommend them. Their dedication to excellence and their ability to deliver results are truly unmatched. It has been a privilege to work with them, and I look forward to continuing our partnership for many years to come.

Tom Hashemi Review from Google

1.0 ★

Tom Hashemi's Review Sourced from Google

On day one, the Totality engineer assigned to on-board us turned up at our offices late and left early without having onboarded the team members that had patiently waited for their turn all day. He went incommunicado and they replaced him with another (who was much better, to be fair). It was a sign of things to come. 1. Revenue loss. They lost us £100k of leads after making edits to our email set up (without any instruction from us, nor checking the change with us). They talk a lot about their ISO accreditation and the processes that they have - one would have thought their processes were set up to prevent this kind of mistake. It didn’t. They only accepted they had made the mistake after we pushed repeatedly for information on what had happened - the first few responses they attempted to misdirect us on what had happened and cover up their mistake. They made a paltry £2k reduction in fees to compensate us. 2. Not prioritised. Custom projects (Cyber Essentials, website SSO set ups) took months as they were never prioritised - we constantly had to chase them to move things along and it felt like we were the lowest priority. This went to calls as well, for example our ‘Customer Success Manager’ just didn’t turn up for an account review call and then passed us off to a junior colleague. 3. Lack of skills. Several of the support team didn’t seem to know what they were doing, like it was their first time on the job (last time I had an update, I had to show the person remotely controlling my machine how to access the update section for various pieces of software). 4. Lack of Google Workspace expertise. They say they specialise in Google during the sales process, and maybe some of them do, but it's pot luck whether you get them. One support engineer commented to a colleague how they’d never worked with Google Workspace before so weren’t sure how to answer the question - despite Totality telling us all their engineers knew it inside out. They also - as above - lost us £100k in leads due to edits they made to our Google set up. 5. Inefficient and costly processes galore. For example, to apply an update the computer notifies us that an update needs doing, we have to submit a support ticket, a Totality engineer rings us to arrange an appointment, you attend the appointment to have the update applied - and more often than not, they are late to the appointment that they set. Over the 12 months we were with Totality, this cost us a small fortune in wasted Consultant time. I hope Totality are much better with other customers, for us they were an incredibly expensive and time-consuming mistake.

Graham Smith Review from Google

5.0 ★

Graham Smith's Review Sourced from Google

Helpful humans and easy to work with! Totality Services were recommended to speak with about the frustrations I was having with our IT system at work, which all my team use daily. I’m not an expert in IT systems but they made it clear what the problems were that were slowing us down. They discussed various options in what I call ‘pub language’ (easy to understand, no jargon!) We no longer use our slow sever and my team have access to their support when needed too. And our new IT deal isn't actually costing us any more money so it’s a pleasure to recommend them to others.

Bart McClaran Review from Google

5.0 ★

Bart McClaran's Review Sourced from Google

I had the pleasure of working with Ian on a project, what a knowledgeable guy. Thanks for all the help.

Naomi Lazzaro Review from Google

5.0 ★

Naomi Lazzaro's Review Sourced from Google

Love working with you guys! I know we’ve had some challenging IT support dramas but you guys have solved everything we’ve thrown at you. Keep it up!

Cash Lim Review from Google

5.0 ★

Cash Lim's Review Sourced from Google

5 stars all round. Very few IT support companies offer consistent service levels and a willingness to go above and beyond to ensure the quality of resolutions. Thanks for all your help!

manish jangid Review from Google

5.0 ★

manish jangid's Review Sourced from Google

I have been working as a web developer at AleaIT Solutions, and it has been a truly rewarding experience. The company fosters a supportive and collaborative environment where continuous learning and growth are strongly encouraged. Projects are diverse and involve modern technologies, which makes the work both challenging and exciting. Management is approachable and open to ideas, while teamwork and knowledge sharing are highly valued across the organization. I particularly appreciate the culture of transparent communication, constructive feedback, and the many opportunities to enhance both technical expertise and professional skills. Overall, AleaIT Solutions is an excellent place for career development, providing the right balance of learning, innovation, and professional growth.

Lalluji Luxe Review from Google

5.0 ★

Lalluji Luxe's Review Sourced from Google

We recently got our website designed and developed by Alea it , and the experience has been fantastic. The team was patient, attentive, and really took the time to understand our vision. They guided us with creative suggestions, solved problems quickly, and delivered a clean, elegant website that truly reflects our brand. Communication was smooth throughout, and the end result feels professional yet personal. Highly recommend them to anyone looking for a reliable and creative web team.

Vuddagiri Sri Harsha Review from Google

5.0 ★

Vuddagiri Sri Harsha's Review Sourced from Google

Excellent support provided by Heylin spark team during my visit to WASME Awards. The process was smooth and their continuous followup was impressive. Will continue to utilise their services for my business growth. Special mention to Deep Shikha she is an amazing human and strives to help her with clients to the last mile! Kudos to her and team Heylin Spark.

Sandeep Chatterjee Review from Google

5.0 ★

Sandeep Chatterjee's Review Sourced from Google

Heylin Spark’s expertise, dedication, and innovative ideas have set them apart. I am truly grateful for their professionalism, commitment, and strategic approach. Thank you, Heylin Spark, for your exceptional services and unwavering support.

VRINDA S. CHAUHAN Review from Google

5.0 ★

VRINDA S. CHAUHAN's Review Sourced from Google

Heylin Spark has helped me position my brand better in the market. Thanks to the box support by Aman, who has played a pivotal role in helping me accomplish a verified account on Instagram and Facebook. Heylin Spark brings in great opportunity to it's clients by keenly researching around their business or portfolios. I highly recommend Heylin Spark to all those looking into establishing themselves in a cut throat competitive market.