EuroCom CX

Quality over Quantity
Bulevardi Gjergj Fishta, Tirana, 1002, Albania
https://eurocomcx.com

EuroCom CX Overview

Number of Employees
500 - 999
Minimal Budget
$1,000 - $10,000
Average Hourly Rate
$14/hr
Year Founded
2014
Eurocom CX is a company that comes from the home of expert outsource providers. However, its creators are seasoned professionals with decades of experience in the field. The company's headquarters are situated in Tirana, the capital of Albania with an operational office in Romania!

We believe in elevating your business to the next level with our trained, professional, devoted, and results-driven staff. Our motto is straightforward and simple: we handle the minor tasks so that you can concentrate on the larger business objectives. We offer an extensive array of customer service outsourcing services, including lead generation, inbound and outbound customer service, and sales. We have a refined team that is brimming with motivation to propel your business to the pinnacle of success. Our team is comprised of professionals who speak more than nine languages, so it is fair to say that we defy and destroy language barriers. It is up to you to choose between an onshore and an offshore outsourcing service, as we enjoy catering to our clients' preferences. Despite our professionalism, we place a strong emphasis on flexibility and adaptability in order to adapt to swiftly shifting market demands, seasonal shifts, and unexpected developments.

Our commitment to clients is identical to our commitment to their customers: to provide master care, prompt resolution, and opportunities to derive additional value from each encounter. Our Client Benefit Agents utilize superior quality standards, forms, and advancements to promptly respond to callers and provide an appropriate level of assistance. We provide our clients with highly effective and efficient outsourcing services so that they can reach the pinnacle of success.

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Top Services
  • BPO
Accounting Expertise
Accounting Expertise
  • Audit Accounting
  • Bookkeeping
  • Cost Accounting
  • Financial
  • International Accounting
  • Management Accounting
  • Payroll
  • Tax Preparation
BPO Expertise
BPO Expertise
  • Back Office Outsourcing
  • Data Entry
  • Logistics
  • Marketing
  • Medical Billing
  • Research
  • Supply Chain
Back Office Outsourcing Expertise
Back Office Outsourcing Expertise
  • Catalog Management
  • Claims Processing
  • Document Verification
  • Finance & Accounting Function
  • Transactions Processing
  • Virtual Assistant
Business Consulting Expertise
Business Consulting Expertise
  • Accessibility Consulting
  • Business Operations Consulting
  • Change Management
  • Compliance Consultancy
  • Corporate Coaching
  • Project Management
  • Strategy Consulting
  • Telecommunications Consulting
Call Center Expertise
Call Center Expertise
  • Appointment Setting
  • B2B
  • Collection
  • Inbound
  • Outbound
  • Telemarketing
  • Third Party Verification
  • Virtual Receptionist
Digital Marketing Expertise
Digital Marketing Expertise
  • B2B Lead Generation
  • Digital Media
  • Inbound Marketing
  • Insurance Marketing
  • Lead Generation
  • Marketing Consulting
  • Marketing Strategy
  • SaaS Marketing
HR Outsourcing Expertise
HR Outsourcing Expertise
  • Corporate Training
  • Creative Staffing
  • Employer of Record
  • HR Consulting
  • IT Staffing
  • IT Training
  • Recruiting
  • Staffing
Managed Services Expertise
Managed Services Expertise
  • Applications
  • Disaster Recovery
  • Hardware
  • Help desk
  • Hosting and cloud
  • Network
  • Telecom
  • Vendor Selection
Market Research Expertise
Market Research Expertise
  • Customer Loyalty Research
  • Data Analysis
  • Data Reporting
  • Expert Networks
  • Interviews
  • Market Analysis
  • Observational Research
  • Surveys
Phone Answering Services Expertise
Phone Answering Services Expertise
  • After-Hours
  • Plumbers
  • Property Management
  • Taxi
Translation Services
Translation Services
  • Financial
  • Juridical
  • Legal
  • Technical Translation
  • Website Translation
Web Design Expertise
Web Design Expertise
  • Adaptive
  • B2B
  • Freelance
  • Landing Page Design
  • Mobile First
  • Web App
  • Website Redesign
  • eCommerce

Industries

  • Automotive
  • Beauty
  • Consumer Goods
  • eCommerce
  • Energy & Mining
  • Fintech
  • Insurance
  • Travel
  • Transportation & Logistics
  • Dental

Client Types

  • Startups
  • Small Businesses
  • Medium Businesses
  • Enterprise / Corporate

EuroCom CX Portfolio

EuroCom CX - Life Insurance CX
Customer Support
Life Insurance CX
Under $5K
24 Months
2025
EuroCom CX - CX for Audika Group
Customer Support
CX for Audika Group
Under $5K
36 Months
2024
EuroCom CX - Costumer Care
Back Office Outsourcing
Costumer Care

EuroCom CX Reviews


Reviews from Google Maps are available on this profile.
We’ve been working with EuroCom CX Services for our real estate campaign, and the results have been outstanding. Their team has been instrumental in helping us connect with potential buyers and renters, streamline our communication processes, and improve overall lead conversion.EuroCom CX has a deep understanding of the real estate industry, and their tailored solutions really made a difference in how we manage inquiries, follow-ups, and customer engagement. Their multilingual support allowed us to reach a wider audience, which was crucial for our international property listings. Whether it’s through live chat, phone support, or email, their team is always responsive and professional, ensuring no lead is missed.The customer experience management they provide is exceptional—they ensure every touchpoint with potential clients is smooth and efficient, from initial inquiries to final negotiations. Their ability to capture valuable insights and feedback from customers helped us fine-tune our strategies and better cater to our clients’ needs.If you're in the real estate sector and looking to improve your client engagement and sales process, I highly recommend EuroCom CX Services. Their expertise, flexibility, and commitment to results make them an invaluable partner. "
Siar Residence's Review Sourced from Google
I was a EuroCom CX customer for a telecommunications project, and I must say I was extremely satisfied with their work. Their expertise in customer experience management is evident in every aspect of their service.What impressed me most was their ability to provide customized solutions to meet our specific needs. EuroCom CX carefully analyzed our current customer experiences and developed tailored solutions to improve our customers' interactions with our company. Thanks to their knowledge of the telecommunications industry, they provided solutions we hadn't even considered previously.Furthermore, their focus on ensuring a seamless customer experience across every touchpoint was extraordinary. This significantly improved our interactions with our customers and created a foundation for their loyalty and increased satisfaction.Their commitment to innovation was also a significant factor in our collaboration. EuroCom CX has provided us with cutting-edge technology platforms that have allowed us to improve our business efficiency, obtain real-time feedback from our customers, and optimize our operations to achieve our business goals.Finally, their excellent customer service and technical support have been impeccable. Their team has been responsive, professional, and available to answer all our questions and resolve any issues we encountered during our collaboration.In summary, I highly recommend EuroCom CX to any telecommunications company looking to improve customer experience, increase customer loyalty, and achieve business results. Their expertise, customized solutions, focus on customer experience, and commitment to innovation have been key factors in our successful collaboration. "
Gaetano Ferrara's Review Sourced from Google
As a client in the automotive industry, I had the pleasure of partnering with EuroCom CX to enhance our customer experience and ultimately increase and upscale our clientele. Working with EuroCom CX has been a game-changer for our business, and we are grateful for the exceptional support and guidance they have provided us.One of the most significant ways EuroCom CX helped us was by providing customized solutions that catered to our unique needs and requirements. Through a thorough analysis of our existing customer experience, EuroCom CX identified areas of improvement and developed tailored solutions to enhance our customer engagement and satisfaction. These solutions were not generic but tailored to our business, which made a significant difference.EuroCom CX's focus on delivering a seamless customer experience across all touchpoints was another critical factor in our success. From the initial contact to post-sale follow-up, EuroCom CX ensured that each customer interaction was seamless and consistent. This approach fostered customer loyalty and enhanced the chances of repeat business and positive referrals, ultimately leading to increased clientele.We were particularly impressed by EuroCom CX's commitment to technology and innovation. The company's sophisticated platforms integrated seamlessly with our existing systems, providing real-time insights into customer behavior and preferences. This data allowed us to make informed decisions and optimize our operations to drive revenue growth and expand our clientele.Finally, EuroCom CX's excellent customer service and support were outstanding. The team was responsive, knowledgeable, and professional, always going above and beyond to ensure our satisfaction. This level of support helped us to build a strong relationship with EuroCom CX and provided us with the confidence to trust them with our business needs.Overall, partnering with EuroCom CX has been one of the best business decisions we have made. Through their personalized approach, focus on delivering a seamless customer experience, commitment to technology and innovation, and excellent customer service, EuroCom CX helped us increase and upscale our clientele. We highly recommend EuroCom CX to any business seeking to enhance their customer experience and drive growth. "
Josè Freitas's Review Sourced from Google
A place to grow "
Altin Kraja's Review Sourced from Google
Opportunities for personal career growth and appreciation. "
ardit torba's Review Sourced from Google

EuroCom CX Team Bios

COO
Ertigen Zoga
COO
As a multilingual professional with a strong academic foundation, I have always been passionate about harnessing communication and strategic thinking to drive results. My educational journey has been centered on developing a deep understanding of business operations and leadership.
CEO
Edisjon Zoga
CEO
As a partner at Global Business Services (GBS), I have been devoted to delivering remarkable one-to-one customer experiences for over five years. GBS is a strategic marketing consulting firm that can pinpoint with unparalleled accuracy a solution for any business need, across various industries.
HR Manager
Roksana Gjopalaj
HR Manager
Roksana is an experienced HR Manager at EuroCom CX, where she plays a key role in managing talent acquisition, employee relations, and organizational development. With a strong background in human resources.
Team Leader
Altin Kraja
Team Leader
With strong leadership and communication skills, Altin ensures smooth operations, fosters a collaborative environment, and provides ongoing support to team members.
Business Development
Burim Bilali
Business Development
Business Development professional at EuroCom CX, where he plays a crucial role in driving growth and expanding the companys client base. With a keen understanding of market trends and client needs, Burim identifies new business opportunities.
IT Manager
Jurgen Ranxha
IT Manager
With a strong background in IT management, Jurgen leads the development, implementation, and maintenance of IT systems, ensuring they align with business needs. His expertise in troubleshooting, system optimization, and cybersecurity.
Consultant
Elvis Caushi
Consultant
With a strong analytical mindset and extensive industry experience, Elvis assists clients in identifying challenges, implementing improvements, and achieving their goals. His ability to understand complex issues and offer tailored solutions adds significant value to EuroCom CXs clients.

EuroCom CX Clients

Rocket Sharing
Audika Group
Digital One
Vodafone
TIM

EuroCom CX Awards

EuroCom CX - Award 1
EuroCom CX - Award 2
EuroCom CX - Award 3
EuroCom CX - Award 4
EuroCom CX - Award 5
EuroCom CX - Award 6
EuroCom CX - Award 7
EuroCom CX - Award 8
EuroCom CX - Award 9
EuroCom CX - Award 10
EuroCom CX - Award 11
EuroCom CX - Award 12
EuroCom CX - Award 13