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VerifiedVerified by the DesignRush team for authenticity and credibility.
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
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Location
Houston, Texas
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Transcription Accuracy, Affordability, and Excellence.
Transcription Accuracy, Affordability, and Excellence.
GMR Transcription is a trusted source for accurate and affordable transcription and translation services in the United States. With several million minutes of transcribed audio and a diverse team of U.S. based transcribers, we guarantee a 99% accuracy rate for high-quality audios and videos. We specialize in...
Your Story, Our Passion: Crafting Tales That Make a Difference
Your Story, Our Passion: Crafting Tales That Make a Difference
We are Writers of the West, a reputable book ghostwriting, book marketing, book editing and book publishing agency with over two decades of experience and a strong track record. Our mission is to provide accessible and impactful creative agency and book-writing services...
Empowering Global Businesses With Premier Language Solutions
Empowering Global Businesses With Premier Language Solutions
TransPerfect, founded in 1992, is the world's largest provider of language services and related technologies. With headquarters in New York and offices in 104 cities worldwide, TransPerfect offers a wide range of services including translation, localization, multicultural marketing, legal support, e-learning...
Azadi Translation Service is an immigration consultancy and translation service company in Houston, providing assistance to immigrants in the area of visa, green card, citizenship application, and document translation...
Woman-Owned Language Service Provider In The World
Woman-Owned Language Service Provider In The World
At MasterWord, we help companies to operate globally in whatever language that may be. We help you communicate with your employees, your clients, and your target markets...
We are dedicated to helping brands unlock the full potential of the Hispanic market in the United States. With a deep understanding of the cultural nuances, preferences, and behaviors of the Hispanic community, we specialize in creating tailored marketing strategies that resonate and connect authentically...
4.7
4.7
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