Leaf through the top BPO companies in Austin expertly ranked according to their projects, reviews, clients, expertise, rates, size and more. Use the filters to quickly find the most suitable partner for your business needs. You can also tell us about your project requirements and we will send competitive proposals your way, free of charge.

Best Austin BPO Service Providers Rankings

17 Companies - Rankings updated: April 01, 2026

All agencies on DesignRush undergo evaluation based on professional expertise and verified client reviews. Please note that certain placements are paid partnerships.

United States × Texas × Austin ×
  • Highest Quality, Call Center Services with Superior Customer Support.

    Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365.  [... see all TAS United reviews ]
    Location
    Austin, Texas
    Number of Employees
    Under 49

    TAS United Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    TAS United Reviews & Testimonials

    • Cerena Schane
      Cerena Schane Customer Relationship Management Manager at Airco Mechanical
      5.0
      Phone Answering Services Review from Cerena Schane

      Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.

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    • Viktoriia Bielkova
      Viktoriia Bielkova Accountant at Congress Holding Group
      5.0
      Call Centers Review from Viktoriia Bielkova

      My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.

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    • Dr. Shiree Flume
      Dr. Shiree Flume Owner at Flume Psychiatry
      5.0
      Phone Answering Services Review from Dr. Shiree Flume

      I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Baylor
    • Siemens
    • Floodmaster Restauration
    • Golden Pass LNG
    Data sourced from the agency's DesignRush profile
  • End-To-End Medical Billing Services

    We are a medical billing firm that provides '24/7 Medical Billing Services' and provides end-to-end medical billing solutions to physicians, hospitals, medical institutes, and group practices. With our speedy and low-cost services, we help you earn more money. Our tailored Income Cycle Management (RCM)  [... view 24/7 Medical Billing Services profile ]
    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Portfolios Count
    1 Project Listed

    24/7 Medical Billing Services Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Case Study: Mental Health Provider In Ohio Improves Revenue With 24/7 Medical Billing Services
      Medical Billing Project Case Study: Mental Health Provider In Ohio Improves Revenue With 24/7 Medical Billing Services
    Comprehensive analysis done by DesignRush Agency Experts.

    24/7 Medical Billing Services Reviews & Testimonials

    • alex alex
      alex alex Review from Google
      5.0

      alex alex's Review Sourced from Google

      Excellent service provider for every Practice where 247 Medical Billing will help you to increase your Cash-flow working with your old or stuck denials, Definitely a very good platform for maintaining your medical billing where you don't need to worry about any paperwork you just need to focus on your practice rest of the things manage by 247 medical billing which will help you to enhance your practice growth and work on your Revenue Generation.247 Medical Billing is best Helping Hand for each and every practice to grow rapidly .

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    • Ken Staten
      Ken Staten Review from Google
      5.0

      Ken Staten's Review Sourced from Google

      My clients are very satisfied with this company. They do the full spectrum of billing. Their follow-up is impeccable. Close and constant communication with clients ensures optimum cash flow and client service.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Dr. Mythili Ramachandran
    • LakeSide Medical Group
    • Olympus Medical Billing Corporation
    Data sourced from the agency's DesignRush profile
  • You Have the Plans. We Have the People. Lets Grow Together.

    EBQ is an outsourced sales and marketing organization that provides services to help companies scale.  [... view EBQ profile ]
    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    5 Projects Listed

    EBQ Services

    • BPO
    • Call Centers
    • CRM Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • LYRASIS
      Appointment Setting Project LYRASIS
    • Seal Software
      Appointment Setting Project Seal Software
    • Cal-Bay Systems
      Appointment Setting Project Cal-Bay Systems
    • Image Skincare
      Appointment Setting Project Image Skincare
    • Enflux
      Appointment Setting Project Enflux
    Comprehensive analysis done by DesignRush Agency Experts.

    EBQ Reviews & Testimonials

    • Applied Tech
      Applied Tech Review from Google
      5.0

      Applied Tech's Review Sourced from Google

      We have been working with EBQ since July of 2024. It has been a seamless and rewarding experience, thanks to their exceptional project management and commitment to timely delivery on multi-project fronts.From the outset, their team demonstrated a clear understanding of our objectives, has maintained open communication, and has provided regular updates on progress.Milestones have been met with precision, and any challenges have been addressed proactively, ensuring the projects stay on track. Deliverables have not only been completed ahead of schedule but also have often times exceeded our expectations in quality and attention to detail.Their professionalism and dedication has instilled confidence throughout the process, making them a trusted partner for ongoing and future collaborations.

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    • Sarah Becherer
      Sarah Becherer Review from Google
      5.0

      Sarah Becherer's Review Sourced from Google

      Worked with EBQ on a sales outsourcing project for 6 months in 2024. Can't say enough positive things about how attentive, friendly, and responsive the team is. They're organized and excellent problem-solvers. Due to the nuances of our business and sales process, it ultimately wasn't a long-term fit, but I would highly recommend EBQ for cold-calling and appointment-setting for B2B software or managed services. Shout out to Dante who was with us since the beginning – you rock!

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    • Rodane Williams
      Rodane Williams Review from Google
      1.0

      Rodane Williams's Review Sourced from Google

      I contracted EBQ for BDR augmentation services for a period of three months, and the results were extremely disappointing. Despite their promises, they failed to schedule even one initial meeting with potential clients. It was clear from the start that they didn’t fully understand my organization, our business needs, or how to properly present us to potential leads.Instead of delivering on their commitment, they merely provided a list of cold calls that didn’t meet our business requirements at all. The leads were irrelevant, poorly targeted, and demonstrated a lack of research or effort. Despite their failure to achieve any tangible results, they had the audacity to demand thousands of dollars in funding for what was essentially a useless service.Overall, I found their approach disorganized and out of touch with our goals, making this engagement a waste of time and money. I would not recommend their services to anyone looking for real results.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • LYRASIS
    • Seal Software
    • Cal-Bay Systems
    • Image Skincare
    Data sourced from the agency's DesignRush profile
  • Comprehensive On and Offshore Business Process Outsourcing

    Global Agility Solutions offers comprehensive onshore, offshore and hybrid Business Process Outsourcing (BPO) services and solutions focused on automating and advancing repeatable business operations that impact bottom line revenue. Committed to continuous process improvement, industry-leading technology and  [... view Global Agility Solutions profile ]
    Location
    Austin, Texas
    Number of Employees
    500 - 999

    Global Agility Solutions Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Enverus
    • River Crossings
    • Drilling Info
    Data sourced from the agency's DesignRush profile
  • MedBrilliance RCM - Precision Medical Billing & Revenue Cycle Management

    MedBrilliance RCM is among the USAs top medical billing companies, providing comprehensive billing, coding, and revenue cycle management services for physicians, clinics, and healthcare groups. Our team of certified medical billers and coders excels at reducing aged receivables and resolving claim denials  [... view MedBrilliance profile ]
    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000

    MedBrilliance Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Health Care Industry
    • Dental Industry
    • Wellness & Fitness Industry
    Data sourced from the agency's DesignRush profile
  • AI-Powered Medical Billing Company

    Dastify Solutions is an AI-powered medical billing/RCM company (Austin, TX). 500+ certified experts cut errors by 99%. Full RCM, AR, & credentialing for 75+ specialties on a pay-for-paid model. Integrates with 600+ EHRs.  [... view Dastify Solutions profile ]
    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    Dastify Solutions Services

    • BPO
    • Email Marketing
    • SEO
    • Digital Marketing
    • Social Media Marketing
    • Managed Services
    • IT Services
    • Business Consulting
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • End-to-End Revenue Cycle Automation for a Multi-Specialty Healthcare Group
      Medical Billing Project for Health Care Company End-to-End Revenue Cycle Automation for a Multi-Specialty Healthcare Group
    Comprehensive analysis done by DesignRush Agency Experts.

    Dastify Solutions Reviews & Testimonials

    • office M.Shekar, DNP Meera
      office M.Shekar, DNP Meera Review from Google
      5.0

      office M.Shekar, DNP Meera's Review Sourced from Google

      Dastify Solutions has been extremely helpful, courteous, and attentive to my credentialing needs with major insurances. Their turnaround time for credentialing has been quick. Their enthusiasm and dedication has been outstanding. I have recommended them to many of my colleagues and would definitely utilize their other products in the future.

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    • A Heart to Heal Therapeutics
      A Heart to Heal Therapeutics Review from Google
      5.0

      A Heart to Heal Therapeutics's Review Sourced from Google

      Dastify Solutions helped me with my credentialing and saved me an incredible amount of time. They are extremely thorough and maintain AMAZING communication throughout the entire process. I was very nervous at first, especially with how much fraudulent and scamming activity exists these days, but they were transparent, patient, and willing to work closely with me. They even scheduled live Zoom meetings to walk me through everything and verify their legitimacy. That level of professionalism and reassurance made all the difference. I truly felt supported every step of the way and would highly recommend their services.From Vee!

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    • Chelsey Murrell
      Chelsey Murrell Review from Google
      5.0

      Chelsey Murrell's Review Sourced from Google

      Very happy with Dastify’s services for our practice. We highly recommend them! They are very thorough and professional.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Beauty Industry
    • Health Care Industry
    • Wellness & Fitness Industry
    Data sourced from the agency's DesignRush profile
  • Exceptional Outsourcing Solutions

    Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Everise.  [... view Everise profile ]
    Location
    Austin, Texas
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $100/hr

    Everise Services

    • BPO
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Everise Reviews & Testimonials

    • A P
      A P Review from Google
      1.0

      A P's Review Sourced from Google

      Worst company I’ve ever worked for! If you’re okay with poor training, high expectations with minimal preparation, and working for free then this is the company for you. They do mass hirings to keep their call que to a minimum then fires all the newly hired employees due to low call volume after only 2 month of working.

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    • ron Torrie
      ron Torrie Review from Google
      1.0

      ron Torrie's Review Sourced from Google

      Company took away holiday pay so now you have to use your PTO hours for that. Also haven't got paid for the last week I worked for them. 👎🏼🚫🚩 0️⃣ stars!

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Retail Industry
    • Travel and Hospitality Industry
    • Gaming Industry
    Data sourced from the agency's DesignRush profile
  • Comprehensive Health Plan Solutions

    Boon-Chapman serves clients with honesty and integrity—and that's not just a fancy slogan. Working in the best interest of our clients isn't just good business practice, it's what makes us who we are  [... view Boon-Chapman profile ]
    Location
    Austin, Texas
    Number of Employees
    Under 49

    Boon-Chapman Services

    • BPO
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Boon-Chapman Reviews & Testimonials

    • Jake Cola
      Jake Cola Review from Google
      1.0

      Jake Cola's Review Sourced from Google

      The MOST AWFUL customer service EVER!!! It's like nobody gives a hoot about those of us seeking answers. Our questions are important to us, and it would be nice if someone there would return calls when our call goes to voicemail 95 percent of the time!!!!!! The Cobra section is the worst! Come on, folks...get with the program over there or sell that place to someone who will!

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    • aubrey s
      aubrey s Review from Google
      5.0

      aubrey s's Review Sourced from Google

      Texas raised, owned & created. They have this amazing program that pays and covers surgeries and high tech radiology! I think issue is people don’t read their plan documents or EOB’s and go based on providers who are on the go and want things fast and ready

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    • Nikkie Maraman
      Nikkie Maraman Review from Google
      1.0

      Nikkie Maraman's Review Sourced from Google

      If only Zero or half stars was an option. First BC is NOT an insurance company, they’re the “manager or as they call themselves advocates” for in my case Aetna. BC claims to be patient advocates yet it appears that they don’t know the meaning of the word. They do not understand the plan(s), much less have they read the agreement with my employer and their customer service is substandard! They fumble around giving false, misleading or just wrong information, example advocate Missy or Misty. Sadly I’ve had to deal with BC as they manage my health care plan Aetna for over 27yrs. It appears their primary goal is to avoid and deny claims! To have a claim “reviewed” it takes an act of congress and a lot of phone calls. I was promised a head supervisors phone call within 72hrs thats well over 300 hrs ago, thankfully I didn’t hold my breath!! Sadly, I’m stuck with this three ring circus and clown show. Boon Chapman should be ashamed..

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Self-Funded Health Plan Administration
    • Health Risk Management
    • Onsite Clinic Management,
    • Software Development
    • Business Process Outsourcing
    Data sourced from the agency's DesignRush profile
  • We Delivering Excellence In Every Aspect Our Their Work

    Outsource Work is an Outstaffing Company specializing in Finance Recruitment and Bookkeeping Services. We help businesses hire skilled Ukrainian professionals who deliver accuracy, reliability, and cost savings of up to 70%.  [... view Outsource Work profile ]
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    Outsource Work Services

    • BPO
    • Accounting
    • Staff Augmentation
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • HR Industry
    • Finance Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
  • Premium Consulting & BPO Solutions

    TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business  [... view TTEC profile ]
    Location
    Austin, Texas
    Number of Employees
    1000 & Up

    TTEC Services

    • Call Centers
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Westcon-Comstor
    • Texas Health Benefits Pool
    • SELCO Credit Union
    Data sourced from the agency's DesignRush profile
  • We Are Your Outsourced Innovation Team

    Touch To is an Austin-based development and design consultancy, providing innovative solutions to technically challenging initiatives for enterprises, SMBs, startups, and nonprofits. With expertise in UX/UI design, full-stack web and mobile development, interactive installations, hardware/software  [... view Touch To profile ]
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $149/hr
    Minimal Budget
    $10,000 - $25,000

    Touch To Services

    • Software Development
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Focus Forwards
    • MEG Wall Panels
    • Edel Golf
    Data sourced from the agency's DesignRush profile
  • Friendly, Savvy, and Smart Outsourced Customer Service

    At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by  [... view MindStart Solutions profile ]
    Location
    Austin, Texas
    Number of Employees
    Under 49

    MindStart Solutions Services

    • Phone Answering Services
    • BPO
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    MindStart Solutions Reviews & Testimonials

    • Mark Levorn
      Mark Levorn Review from Google
      5.0

      Mark Levorn's Review Sourced from Google

      If you are looking to outsource your customer experience / customer support, this is the company. Based in Austin, they have a talented, tech-savvy and competent crew.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Kapsul
    • Alfred
    • emboldHealth
    Data sourced from the agency's DesignRush profile
  • Streamlined Accounting. Expert Financial Management

    Personiv offers flexible outsourced accounting solutions to optimize finance operations and reduce costs. With a dedicated team approach, the firm empowers businesses to refocus on strategic initiatives while handling their day-to-day financial tasks efficiently and professionally. Personiv specializes in  [... view Personiv profile ]
    Location
    Austin, Texas
    Number of Employees
    1000 & Up

    Personiv Services

    • Accounting
    • BPO
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Non-Profit Industry
    • Manufacturing Industry
    • Energy & Mining Industry
    Data sourced from the agency's DesignRush profile
  • Customer satisfaction is our prim motto and we are geared towards it.

    InfoHub is designed to be a one-stop shop for medical billing needs. It provides medical billing services for physicians, practices, clinics, and other healthcare providers.  [... view Info Hub Consultancy Services profile ]
    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000

    Info Hub Consultancy Services Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Info Hub Consultancy Services Reviews & Testimonials

    • Jai A
      Jai A Review from Google
      5.0

      Jai A's Review Sourced from Google

      I had been great to work with this company . They handle our billing accurately and on time, and their team is always professional and responsive. They’ve made a big difference in improving our collections and reducing billing errors. Highly recommend!

      Show more
    • Prithvi Raj
      Prithvi Raj Review from Google
      5.0

      Prithvi Raj's Review Sourced from Google

      I’ve had an outstanding experience working with [Company Name] for our medical billing needs. Their team is incredibly knowledgeable, detail-oriented, and responsive. From the beginning, they made the onboarding process seamless and took the time to understand our practice’s unique requirements.Their accuracy and efficiency have significantly improved our revenue cycle, reducing claim denials and speeding up reimbursements. They stay up to date with changing regulations and always ensure compliance, which gives us peace of mind. Communication is clear and timely, and whenever we have questions, they’re quick to provide answers and solutions.Thanks to [info hub], we can focus more on patient care and less on administrative tasks. I highly recommend them to any healthcare provider looking for a reliable, professional, and results-driven billing partner.

      Show more
    • Sudha
      Sudha Review from Google
      5.0

      Sudha's Review Sourced from Google

      I’ve had an outstanding experience working with [Company Name] for our medical billing needs. Their team is incredibly knowledgeable, detail-oriented, and responsive. From the beginning, they made the onboarding process seamless and took the time to understand our practice’s unique requirements.Their accuracy and efficiency have significantly improved our revenue cycle, reducing claim denials and speeding up reimbursements. They stay up to date with changing regulations and always ensure compliance, which gives us peace of mind. Communication is clear and timely, and whenever we have questions, they’re quick to provide answers and solutions.Thanks to [info hub], we can focus more on patient care and less on administrative tasks. I highly recommend them to any healthcare provider looking for a reliable, professional, and results-driven billing partner.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Health Care Industry
    • Dental Industry
    • Fintech Industry
    Data sourced from the agency's DesignRush profile
  • Flexible. Scalable. Exceptional

    ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition.  [... view ContactWorks profile ]
    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000

    ContactWorks Services

    • Customer Support
    • Managed Services
    • IT Services
    • BPO
    • Call Centers
    • Phone Answering Services
    • Transcription Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    ContactWorks Reviews & Testimonials

    • Jeff B
      Jeff B Review from Google
      5.0

      Jeff B's Review Sourced from Google

      The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Internet provider
    • Healthcare
    • Transportation
    Data sourced from the agency's DesignRush profile
  • Your Technology Partner

    Vitek Technology LLC is a leading group of technology experts specializing in delivering innovative SaaS solutions, comprehensive project management, and strategic consulting services. Our expertise also extends to encompassing top-tier Web and App design, seamless integration solutions, and reliable hosting  [... view Vitek Technology LLC profile ]
    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Minimal Budget
    $1,000 - $10,000

    Vitek Technology LLC Services

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Content Marketing
    • Software Testing
    • Mobile App Development
    • Staff Augmentation
    • IT Services
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • HEB
    • Home Depot
    • Ternium
    • Ghiberti
    • Clever
    Data sourced from the agency's DesignRush profile
  • A Trusted Medical Billing Partner

    Pyramids Global provides comprehensive medical billing solutions designed to optimize revenue and reduce errors in healthcare practices. By outsourcing medical billing to the firm, clients benefit from cost-effective operations, enhanced revenue cycle management, and adherence to industry regulations. The  [... view Pyramids Global profile ]
    Location
    Austin, Texas
    Number of Employees
    100 - 249

    Pyramids Global Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Health Care Industry
    • Finance Industry
    • Dental Industry
    Data sourced from the agency's DesignRush profile

About The Author and Expert Reviewer

Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.

Gianluca Ferruggia is a seasoned digital marketer with over ten years of experience. Starting with PPC, he effectively expanded his expertise to include SEO, sales, business development, and product. He is currently the General Manager at DesignRush, where he leads a team of over 100 professionals, oversees business operations, and develops strategies that achieve business goals. In just a few years, he grew the company's agency network to over 30,000, making it one of the leading B2B marketplaces that connect businesses with agencies.