Ovi I Review from Google

1.0 ★

Ovi I's Review Sourced from Google

Market Force handles the customer service complaints for Hungry Jacks (Australian Burger King) and they are bad at their work. The response to my complaint was generic and did not offer a solution

Manny Acino Review from Google

3.0 ★

Manny Acino's Review Sourced from Google

I am constantly receiving emails stating shops are available to me. Tesla is an example. When checking, this shop never appears on the list. Doesn’t matter how quickly I open the email, there hasn’t ever been a Tesla shop shown. Another shop that they send to me is age restricted. But that doesn’t stop the repeated notifications they send offering the assignments. Doesn’t anyone parse these emails before wasting time sending them out to shoppers that they know, from our profiles, are not eligible to accept. Makes one wonder.

Sam Smith Review from Google

1.0 ★

Sam Smith's Review Sourced from Google

Market Force offers rock-bottom secret shopper rates that I was a fool to ever accept. Market Force does not offer mileage compensation. In my sparsely-populated area, the combination of low rates and no mileage makes every secret shop a losing proposition. Some secret shops involved information security checks, and should definitely be handled by trained professionals rather than farmed out to the lowest bidder. It's a bad look for companies to entrust duties for such low rates. The online portal (through which shoppers have to submit all their information) feels like it was made in 2004. Once you successfully complete shops, you will be contacted by a bottom-of-the-barrel call center by someone who barely speaks English, offering you new shops. I opted out of these calls and they called me back anyway.

Lale K Review from Google

5.0 ★

Lale K's Review Sourced from Google

I worked here for 3 months and my experience was (contrary to the reviews below) very nice, easy going. The management accommodated my personal circumstances and provided ease into adapting to the role, support was always available as well as humour and banter from colleagues. Perfect transition job from hospitality to office roles. Bonus points for progressing employees internally to higher roles accordingly.

An Ash Review from Google

1.0 ★

An Ash's Review Sourced from Google

How did managers help with a transfer of service for a customer who left review.Because at managements rule is to never disclose that they are calling from at management,they are only to represent and use their clients name. What’s even funnier is this customer was considered special from the rest. They were not only informed it was at management dealing with their service but they even knew the real names of the managers.Another common practice is staff and managers mostly use a dummy name not their real. But in this case even that info was provided to the customer. Must be a special customer that the normal practices were broken for them and they from millions of customers even took the time to write a review lol . Everyone laugh with me.

Tim Lee Review from Google

5.0 ★

Tim Lee's Review Sourced from Google

Both Adnan & Connor at AT Management were superb in their dealings with me over the transfer of a service when I was moving house. Nothing was too much trouble & their knowledge was very good. I’d have no hesitation in recommending these two individuals or AT Management