Discover the top-performing call centres in the United Kingdom that provide specialized services at the highest standards to help businesses of all sizes deliver a great customer experience. Browse their rates, reviews, size and more using our custom filters.
Best United Kingdom Call Center Service Providers Rankings
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
VerifiedVerified by the DesignRush team for authenticity and credibility.
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo is a UK call centre that provides 24/7 inbound and outbound call center support across 60+ languages. It reports an 88% first-call resolution and a 98% CSAT score. The agency is best for SaaS, fintech, and e-commerce brands scaling support operations...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
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Location
London, United Kingdom
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Pipeful is an outsourced call centre in the UK, operating since 2020, that handles outbound appointment setting and cold outreach across 180+ countries. It qualifies leads using the BANT framework, drawing from a database of 300M verified contacts. Best suited for B2B companies pursuing outbound sales at...
SDR Teams, Lead Generation & Call Center Services for B2B Companies
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Munzai Solutions handles inbound call management and B2B sales outsourcing, with dedicated SDRs working 40 hours per week per rep. It uses HubSpot and Apollo for CRM and serves SaaS, IT, and home services. The UK call centre fits small to mid-sized businesses...
Amplify Business Performance With Virtual Assistants India
Amplify Business Performance With Virtual Assistants India
Virtual Assistant India staffs dedicated ecommerce virtual assistants who handle customer interactions across phone, email, and chat, alongside order processing, inventory management, and marketplace operations on Amazon, eBay, and other platforms. The call center company brings 25+ years of experience...
Agile, High Performance Voice Contact Services since 1990
Agile, High Performance Voice Contact Services since 1990
The Telemarketing Company has provided B2B telemarketing, inbound call handling, and telesales from its Brighton offices since 1990. It operates across 220+ seats and counts Xero, Bloomberg, and Microsoft Europe among its clients. The outsourced call cenre in the UK fits mid-size to enterprise B2B...
Face For Business is one of the top UK-based call centres with 13+ years of experience, charging per second with plans from £49/month. It has handled 3.6 million+ calls and holds ISO 9001 and Cyber Essentials certification. It's best for small UK businesses needing flexible inbound call coverage...
Hire Live Support provides 24/7 inbound and outbound call center outsourcing across phone, email, live chat, and social media. Its AI-powered workflows support lead generation and appointment setting alongside customer support. Best for businesses seeking multichannel BPO coverage on a scalable, remote model...
Pressplay Call Centre is a UK call centre with 20 years of experience handling inbound and outbound calls, including media response, charity lines, and telemarketing campaigns. Its proprietary technology is built in-house rather than sourced from third parties. Best for UK businesses needing flexible inbound...
Reexia offers call centre services in the UK, combining telemarketing, email outreach, and AI-assisted data research to generate qualified leads for SMEs. It has experience in manufacturing, logistics, and security services. The agency is a good fit for UK SMEs seeking outsourced outbound sales and...
ExpertCallers provides inbound and outbound call center outsourcing backed by 20+ years of experience and 2,500+ agents. It is also HIPAA and ISO 27001 certified. The UK call centre is recommended for enterprises in healthcare, finance, or retail...
TWC IT Solutions provides cloud and omnichannel contact centre technology to 300+ SMEs, deploying platforms like Cisco, Microsoft Teams, Five9, and Content Guru. It holds an NPS of 76 and offers a 30-minute on-bike response for London clients. Best for UK SMEs in financial services, legal, or recruitment...
Aidey provides AI-native BPO services covering customer experience, technical support, and back-office ops. It worked with Nokia, Wix, and Shiji Group. The agency onboards teams in 10 days and integrates with tools like Zendesk, Intercom, and Shopify. Best for SaaS, fintech, and eCommerce companies scaling...
MarketOne is a global demand generation agency. We create and nurture leads, retain and grow customers, and give clients the confidence their marketing investments will produce quantifiable returns...
Motor Marketing UK provides inbound and outbound call handling, specialising in the automotive sector covering vehicle sales, finance, and leasing. It holds Cyber Essentials Plus certification and uses AI-assisted routing alongside human agents. Best for UK automotive, financial, and public sector businesses...
Deliver excellent customer experiences for everyone. Unify your interactions and delight your customers on any channel. Support and motivate your agents and keep teams connected. Be more resilient...
Adfield offers telemarketing alongside digital marketing, PR, and events. Its calling services cover lead generation, telesales, RSVP, and data qualification across B2B sectors including manufacturing, logistics, and transport. It's best for UK SMEs in B2B sectors needing telemarketing as part of a broader...
Bollin Green is a Macclesfield-based B2B telemarketing agency with 35+ years of experience specialising in lead generation, pre-sales qualification, and prospect nurturing for decision-maker-level conversations. Best for UK B2B companies needing outbound telemarketing to reach senior buyers...
Xen Consultants is a Milton Keynes-based B2B telemarketing agency founded in 2008 It offers appointment setting, LinkedIn lead generation, data cleansing, and mystery shopping. Its best for UK SMEs seeking bespoke outbound telemarketing and appointment setting campaigns...
FirstCall is a UK call centre that provides live telephone answering alongside virtual office services, including business addresses and virtual numbers across 120+ countries. Call answering plans start from £55 per month with 24/7 live operator coverage. Best for businesses needing affordable inbound call...
Take My Calls is a Nottinghamshire-based 24/7 telephone answering service, operating since 2017, charging per call rather than per minute, with plans from £1.25 per call or £45 per month. It is ISO certified and PCI compliant, with all calls handled in-house. Best for UK sole traders and small businesses...
Freelance Office Services is a UK-based virtual assistant agency operating since 2004, offering a call answering service alongside admin, social media, and content management support. Its answering service takes calls and relays messages by email, WhatsApp, or text. The agency is recommended for businesses...
We can provide small businesses with your own personal receptionist or if you are a larger organisation, we can provide you with a switchboard or overflow service...
Cymphony provides 24/7 UK call centre services, live chat, and appointment booking through dedicated PA teams. It servies businesses across healthcare. It fits growing UK businesses needing reliable outsourced inbound call and web chat coverage...
Nexbridge provides high volume telecoms services to call centres and other communications providers. The company's Board of Directors has amassed more than 60 years of experience in the ICT sector...
MaxContact is a leading cloud contact centre solution for 1000+ users. If you're looking to improve your contact centres productivity get in contact!...
Kura has delivered outsourced contact centre services for 35+ years from the UK, with a seven-year average advisor tenure. It serves utilities, financial services, and retail clients. Best for mid-size to enterprise organisations in regulated industries...
Welcome to 1Call Direct, Scotland's No. 1 Call Center. We are celebrating 30 years of working with some of the UK's largest Utility, Mobile, Home Phone & Broadband providers...
Clearanswer delivers outsourced customer service, sales, retention, and back-office support across three UK contact centres, handling 2M interactions monthly with 1,000+ associates. It is ISO 27001 and PCI certified. The agency suits UK organisations needing domestic, security-accredited outsourcing...
Integrated Contact Solutions Ltd provides debt recovery, ledger management, and back-office contact centre services to consumer brands from its Leeds base. It is authorised and regulated by the Financial Conduct Authority (FRN 754982). Best for businesses in regulated industries needing outsourced debt...
Theres so much more to running a business than doing your own job.
Theres so much more to running a business than doing your own job.
Virtual Head Office offers telephone answering and virtual PA services alongside mail handling and registered address solutions across seven UK locations. Plans are pay-as-you-go, charging only per call answered. Best for small businesses and sole traders needing light-touch inbound call coverage...
Whether you are looking to reduce costs, increase revenue, grow customer loyalty, improve customer service or monitor regulatory compliance, we offer a range of Quality Assurance & Mystery Shopping Solutions and Services...
Salesupply is an utsourced call centre in the UK, providing customer service, fulfillment, and returns management for eCommerce brands, serving 250+ clients including Panasonic and Land Rover. Its customer service offering covers phone, email, and chat across multiple markets. Best for online retailers...
Success with Systems. An end-to-end service helping organizations with every aspect of the sales cycle. From CRM development, marketing materials, marketing automation, scriptwriting, sales training, sales management, email marketing, social media marketing, and ongoing product and pricing development...
Supportal Business Services endeavors to elevate your efficiency and productivity, facilitating a transition to a more streamlined and effective work approach. By providing access to a cadre of skilled UK Virtual Assistants, we aim to help you optimize your operations, reclaim valuable time, and foster growth...
Titanium Telemarketing provides outbound telesales, lead generation, appointment setting, and data cleansing, guaranteeing a minimum of 100 calls per 5-hour session. It works from client-supplied data and reports results after each session. Best for UK businesses needing straightforward, no-contract outbound...
Ignite Drive is focused purely on transforming your company through marketing and sales to deliver meaningful change that lasts a lifetime. We work closely with C-suit members and extended leadership teams in SMEs who want to get their big ideas that will change the world seen by those who matter...
STR Assistance provides 24/7 virtual assistant and guest communication services for short-term rental hosts on Airbnb, Booking.com, and VRBO. It handles inquiries, reservations, and issue resolution across multiple channels. Best for Airbnb hosts and vacation rental managers needing round-the-clock outsourced...
Excelerate360 provides outsourced B2B sales and lead generation across the UK, Europe, and North America, with native-speaking BDRs covering 24 countries. Its inside sales service includes outbound calling, pipeline building, and SQL generation. The UK call centre suits tech and SaaS companies seeking...
Logix BPO delivers inbound and outbound call centre services from the Philippines, with 2,200+ staff across 6 global offices serving 250+ clients including O2, Amazon, and British Gas. It holds ISO 9001, ISO 27001, HIPAA, and PCI DSS certification. Best for businesses in 20+ sectors seeking cost-effective...
Voicentric is a call centre agency in the UK with 20+ years specialising exclusively in Life Sciences and Materials Science. It provides lead generation, demand generation, and multilingual calling across the Americas, EMEA, and Asia-Pacific. The firm fits science-sector companies...
Ant Marketing delivers omnichannel contact centre services in the UK, with 35+ years of experience and support across 20+ languages. Clients include Saga and Britvic. It's recommended for retail, FMCG, insurance, and publishing businesses needing outsourced inbound and outbound contact centre support...
The Lead Generation Company is a multi-award-winning B2B telemarketing and lead generation agency, with offices in London, Manchester, and Glasgow. Its in-house telemarketers average 15 years of experience and a 97% repeat business rate. Best for B2B companies seeking outsourced outbound telemarketing and...
Quantanite delivers AI-powered customer operations and data operations across 20+ markets, handling 25M+ interactions annually with a 95% CSAT. Its proprietary QiQ platform analyzes 100% of interactions for quality and insight. Best for eCommerce, travel, and food delivery brands needing outcome-led...
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and...
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