These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Real people, real answers.
AnswerPlus has answered calls from Hamilton, Ontario, for over 60 years, serving more than 1,500 businesses with 100 percent Canadian-based receptionists. Bilingual reception, urgent call response, and dispatch support round out its call centre services in Canada for healthcare clients...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- BPO
- Managed Services
- Show more
- Location
- Hamilton, Canada
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerPlus Services
Data sourced from the agency's DesignRush profileSkilled Trades Elevators Healthcare Professional Services Property + Facilities Management Government Other Industries
AnswerPlus Reviews & Testimonials
Sam Khosh's Review Sourced from Google
Our condo property has a contract with this company for after hours emergency contact, called them during an emergency, the rep after keeping me on hold for over 10 minutes came back and said “your property is not in our directory”.
Auto's Review Sourced from Google
WOST SERVICE, THEY DON'T DELIVER THE MESSAGE TO PROTACTOR. LEFT MESSAGEG OVER 20 TIMES AND STILL NO CALL BACK
Moe's Review Sourced from Google
Terrible service. Unprofessional. They hang up on tenants who are attempting to report a vital service outage.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Frequently Asked Questions
How does a call center in Canada help businesses grow?
A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.
Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs.
What should I look for when hiring a Canada call center service provider?
When hiring a Canada call center service provider, look for:
- Proven experience in your industry and market niche
- Rigorous security, compliance, and quality control measures
- Knowledge of DNCL, TCPA, and FDCPA regulations
- Strong client endorsements
- Scalable teams and resources
- Ability to integrate with your tech stack
- Culture fit
What factors affect call center pricing in Canada?
The factors that affect call center pricing in Canada include:
- Service type and scope: Inbound services, outbound services, 24/7 support, call volume
- Team size and capacity: Number of employees, multilingual requirements, level of expertise and training
- Technology infrastructure: Data usage, AI automation, omnichannel platforms
- Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSS
- Add-on services: Reporting and analytics, data migration, cloud storage and security
- Payment model: Hourly rate, pay-per-minute, pay-per-performance
How do Canada call center service providers track and report results?
Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience.
The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required.
Can call centers in Canada scale their services as my business grows?
Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.
To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy.