These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Nearshore call center and VA teams, live in about 7 days
Call Force Global builds dedicated nearshore call center and virtual assistant teams from Jamaica, Trinidad, Saint Lucia, Belize, and Colombia for North American businesses. Teams go live in about 7 days at 12 to 18 USD per hour all-in, on month-to-month terms with no long contracts. Every call is scored by...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Customer Support
- Show more
- Location
- Toronto, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCall Force Global Services
Data sourced from the agency's DesignRush profileUS Final Expense Insurance Buyer US Debt Relief Campaign Buyer US Health Insurance Enrollment Buyer
Call Force Global Reviews & Testimonials
D Waters's Review Sourced from Google
We’ve been using Call Force Global for after-hours call coverage at our automotive business and it’s been a positive experience. Their team is responsive, professional, and helps ensure we don’t miss customer calls when we’re closed.What I appreciate most is the transparency. We have visibility into call activity and outcomes, and their technology makes it easy to stay informed without adding extra work to our team.Reliable service and easy to work with.
yigal matusevitz's Review Sourced from Google
We’ve been working with Call Force Global for customer service support, VA services, and some lead generation. It’s been nice having a team that can adapt to what we need instead of forcing a one-size-fits-all approach.They helped put together a solution that fit our workflow, and the technology makes it easy to see what’s happening without a lot of back and forth. Overall, it’s taken some pressure off our team and helped us stay more organized as we’ve grown.
Sargon S's Review Sourced from Google
Call Force Global handles our after-hours calls and bookings. We were missing calls before but now thanks to them, never again. The team is fully focused now and have been working to their best thanks to their help. No complaints at all and would definitely recommend to anyone in this field. GOD BLESS
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsPowering The Future Of Business
Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...
Top Services:
- Call Centers
- Phone Answering Services
- AI Development
- Location
- Markham, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $55/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAirova Services
Data sourced from the agency's DesignRush profileSharpTax Sage Notary Atlas Insurance Quick Flo Financial Pro Pips White Stone Capital SwyftPay
Our People + Experience Your Success
Call center in Canada operations at Optima Communications date back to 1992, serving major Canadian banks, utilities, and telecom companies with an average client tenure of 15 years. Its omnichannel Genesys Cloud platform supports inbound and outbound phone, web chat, and email support...
Top Services:
- Call Centers
- BPO
- Customer Support
- Location
- Toronto, Canada
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $10,000 - $25,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOptima Communications International Inc Services
Data sourced from the agency's DesignRush profileFinance Industry Corporate Services Industry Insurance Industry
Optima Communications International Inc Reviews & Testimonials
Rise Wu's Review Sourced from Google
How many times a day do you call? No voice mail, just random numbers saying Scotiabank. Apparently it’s Optima Communications on behalf of Scotiabank. I don’t know what you want but friggin stop calling. I block one number and there are more!
A Better World View's Review Sourced from Google
I was receiving numerous calls from different numbers, all saying Scotiabank, so finally, I tried calling the number back and then I googled it. I phoned the official number and spoke with reception who told me it was a marketing call and she offered to remove me from the calling list that’s the only reason that they get an extra star.I felt quite anxious about all these calls. I do not know if it’s actually a scam or not
Hitha surendranath's Review Sourced from Google
Received multiple calls from different people claiming to be working with Scotiabank. They call at odd hours and when blocked with one number, try and call from another. They are relentless and won’t stop harassing normal hardworking people. Absolute menace.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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Frequently Asked Questions
How does a call center in Canada help businesses grow?
A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.
Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs.Â
What should I look for when hiring a Canada call center service provider?
When hiring a Canada call center service provider, look for:Â
- Proven experience in your industry and market nicheÂ
- Rigorous security, compliance, and quality control measuresÂ
- Knowledge of DNCL, TCPA, and FDCPA regulationsÂ
- Strong client endorsementsÂ
- Scalable teams and resourcesÂ
- Ability to integrate with your tech stackÂ
- Culture fitÂ
What factors affect call center pricing in Canada?
The factors that affect call center pricing in Canada include:Â
- Service type and scope: Inbound services, outbound services, 24/7 support, call volumeÂ
- Team size and capacity: Number of employees, multilingual requirements, level of expertise and trainingÂ
- Technology infrastructure: Data usage, AI automation, omnichannel platformsÂ
- Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSSÂ
- Add-on services: Reporting and analytics, data migration, cloud storage and securityÂ
- Payment model: Hourly rate, pay-per-minute, pay-per-performanceÂ
How do Canada call center service providers track and report results?
Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience.Â
The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required.Â
Can call centers in Canada scale their services as my business grows?
Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.
To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy.Â