These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
We Run Your Customer Service
Callnovo is a multilingual customer service outsourcing provider operating since 2004. Our 2,500+ agents deliver voice, chat, email and social support in 65+ languages across three continents, powered by HeroDash, our own AI-enabled contact centre platform. Dedicated agents from US$5.80 per hour,live in...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- AI Development
- Show more
- Location
- Markham, Canada
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $5/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountscallnovo Services
Data sourced from the agency's DesignRush profileTP-link TCL Hair JOVS GOFO XTOOL ANNKE MindDray ByteDance PatPat
Premium Consulting & BPO Solutions
TTEC brings 40+ years of experience, 50,000+ employees, and support in 50+ languages to its global CX operations, with a dedicated Canada region site. Among call center companies in Canada, it delivers customer care, back office support, revenue generation, and AI enhanced technology support...
Top Services:
- Call Centers
- BPO
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTTEC Services
Data sourced from the agency's DesignRush profileWestcon-Comstor Texas Health Benefits Pool SELCO Credit Union
Revolutionizing Customer Experience.
Call center companies in Canada include TELUS Digital, the CX arm of TELUS, serving over 600 clients worldwide. Its contact center outsourcing, AI powered customer care, and Fuel iX technology support telecom, retail, and financial services brands across acquisition, engagement, and safety...
Top Services:
- Call Centers
- Customer Support
- Location
- Vancouver, Canada
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTELUS Digital Services
Data sourced from the agency's DesignRush profileAutomotive Industry Retail Industry Healthcare Industry
TELUS Digital Reviews & Testimonials
Tatiana Ruvalcaba's Review Sourced from Google
Nadia at the Telus Gardens in Vancouver BC was extremely helpful and wonderful! She made the process so easy without any stress and Explained everything perfectlyThank you, Nadia!
Benjamin Chen's Review Sourced from Google
Am a newcomer to Canada and came down to get my Local Mobile Plan and a Home WIFI setup. Isiye (not sure if that's how its spelt) assisted me and with great patience across almost 1.5 hours worked with me to set up both, even recommending a bundle that met my unique needs and still saved money.The long processing time was due to my local postal code somehow being wrong (eventually realised that the agent gave me the wrong postal code on my RTA form). But all these were settled and Isiye was totally patient and cool throughout, trying to get to their own tech support for advice.I came at the start of the day and there weren't many other customers, so I guess that really helped given the long time I spent there trying to sort things out. Big thanks!
tariq tyab's Review Sourced from Google
Aman Preet Singh from Telus Garden branch provided the best customer service I have ever had. It took 8 hours to reinstall all aspects from my old iPhone to the new one I purchased. Aman was patient, persistent, friendly and courteous throughout. He even stayed an hour after closing to ensure all the data was transferred properly. I highly appreciate his work and support - he is a valuable asset to Telus. Thank you again Aman!
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsReliable BPO Contact Center for Call Handling
Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Customer Support
- Show more
- Location
- Toronto, Canada
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsEmpireOne Contact Center Services
Data sourced from the agency's DesignRush profileReal Estate Industry Hospitality Industry Insurance Industry
We are a Software Development Company with 30+ years of experience and expertise in AI.
We have expertise in all the latest software development platforms and frameworks to develop AI-enabled Mobile and Web Applications within your budget and Timeline. Our AI-based development platform gives you complete clarity on the SDLC process and allows our developers to finish a project 10X faster...
Top Services:
- Mobile App Development
- AI Development
- Software Development
- Web Development
- Call Centers
- Show more
- Location
- West Vancouver, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $80/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMindsTek AI Corporation Services
Data sourced from the agency's DesignRush profileSavoury Island Cafe Indian Fusion Resturant First Capital Granite REIT Payworks Inc. Hatfield Consultants LLP Lawrie Insurance Group Inc. RTS Canada Inc. Birchcliff Energy Ltd.
MindsTek AI Corporation Reviews & Testimonials
Ben's Review Sourced from Google
Mindstek AI is an impressive company that truly stands out in the AI space. Their team is innovative, professional, and forward-thinking, always working on solutions that push the boundaries of what technology can do. What I really appreciate is their clear focus on delivering value through AI-driven approaches, making complex ideas practical and impactful.For any business or organization looking to integrate AI into their operations, I would highly recommend Mindstek AI. They not only bring technical expertise but also a strong commitment to helping clients succeed with tailored, effective solutions.
Aiden Kim's Review Sourced from Google
I had a great experience working with Mindstek AI. From the start, their team provided excellent service and made sure everything was clear and easy to understand. The communication throughout the process was smooth, quick, and professional, which made it easy to get things done without delays. They were always available to answer questions and gave helpful guidance whenever needed. The overall service felt reliable and efficient, and I really appreciated how organized and supportive the team was. I would definitely recommend Mindstek AI to anyone looking for dependable and professional service.
Starcon Admin's Review Sourced from Google
We were impressed by MindsTek AI Corporation's professional work ethics, prompt communication, and excellent service. The project was delivered on time and met all our expectations. Their team’s dedication and expertise truly stood out.We look forward to collaborating with them again on future projects and highly recommend their services.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsLeave I.T to us!
AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...
Top Services:
- IT Services
- Cybersecurity
- Managed Services
- IT Compliance Solution
- Cloud Consulting
- Show more
- Location
- Calgary, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGAM Tech Services
Data sourced from the agency's DesignRush profileEagle Copters Goldenacre Hull Services
GAM Tech Reviews & Testimonials
Michelle Miskey's Review Sourced from Google
We receive and continue to receive amazing customer service from GAM Tech as our IT services provider. Their support is 24-7 which is imperative for our business function. The team is great to deal with, very quick, responsive, attentive and efficient. We especially appreciate Sean our client success manager and the attention he gives our company. Actually the whole team is great to deal with, very professional and helpful! Highly recommend!
Александр Кузьма's Review Sourced from Google
Extremely disappointed with this service center. My questions were completely ignored, and the staff showed no effort to understand the actual issue. It felt like they were more interested in making excuses than helping a customer. The lack of professionalism and basic competence is astonishing. I would strongly advise anyone to think twice before bringing their device here.
Azim K's Review Sourced from Google
We had a great experience working with GAM Tech during our office location move. They helped us resolve all the hassles smoothly and professionally, and were always available whenever we needed support.Special shout-out to Kruno and Chris — both were extremely helpful, responsive, and made sure everything was handled without disruption. Highly recommend their services for any IT needs!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Related Services
Call Centers Specialties in Canada
Call Centers Companies by City
Popular Services
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Frequently Asked Questions
How does a call center in Canada help businesses grow?
A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.
Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs.
What should I look for when hiring a Canada call center service provider?
When hiring a Canada call center service provider, look for:
- Proven experience in your industry and market niche
- Rigorous security, compliance, and quality control measures
- Knowledge of DNCL, TCPA, and FDCPA regulations
- Strong client endorsements
- Scalable teams and resources
- Ability to integrate with your tech stack
- Culture fit
What factors affect call center pricing in Canada?
The factors that affect call center pricing in Canada include:
- Service type and scope: Inbound services, outbound services, 24/7 support, call volume
- Team size and capacity: Number of employees, multilingual requirements, level of expertise and training
- Technology infrastructure: Data usage, AI automation, omnichannel platforms
- Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSS
- Add-on services: Reporting and analytics, data migration, cloud storage and security
- Payment model: Hourly rate, pay-per-minute, pay-per-performance
How do Canada call center service providers track and report results?
Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience.
The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required.
Can call centers in Canada scale their services as my business grows?
Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.
To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy.