These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.

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  • Premium Consulting & BPO Solutions

    TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...

    Top Services:

    • Call Centers
    • BPO
    Location
    Montreal, Canada
    Number of Employees
    1000 & Up

    TTEC Services

    • Call Centers
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Westcon-Comstor
    • Texas Health Benefits Pool
    • SELCO Credit Union
    Data sourced from the agency's DesignRush profile
  • Revolutionizing Customer Experience.

    TELUS Digital is the customer experience transformation partner to the worlds most admired brands. Our diverse team weaves data, technology and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness and scale AI solutions with meaningful value & positive impact...

    Top Services:

    • Call Centers
    • Customer Support
    Location
    Vancouver, Canada
    Number of Employees
    1000 & Up

    TELUS Digital Services

    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Automotive Industry
    • Retail Industry
    • Healthcare Industry
    Data sourced from the agency's DesignRush profile

    TELUS Digital Reviews & Testimonials

    • Tatiana Ruvalcaba
      Tatiana Ruvalcaba Review from Google
      5.0

      Tatiana Ruvalcaba's Review Sourced from Google

      Nadia at the Telus Gardens in Vancouver BC was extremely helpful and wonderful! She made the process so easy without any stress and Explained everything perfectly Thank you, Nadia!

    • Benjamin Chen
      Benjamin Chen Review from Google
      5.0

      Benjamin Chen's Review Sourced from Google

      Am a newcomer to Canada and came down to get my Local Mobile Plan and a Home WIFI setup. Isiye (not sure if that's how its spelt) assisted me and with great patience across almost 1.5 hours worked with me to set up both, even recommending a bundle that met my unique needs and still saved money. The long processing time was due to my local postal code somehow being wrong (eventually realised that the agent gave me the wrong postal code on my RTA form). But all these were settled and Isiye was totally patient and cool throughout, trying to get to their own tech support for advice. I came at the start of the day and there weren't many other customers, so I guess that really helped given the long time I spent there trying to sort things out. Big thanks!

    • tariq tyab
      tariq tyab Review from Google
      5.0

      tariq tyab's Review Sourced from Google

      Aman Preet Singh from Telus Garden branch provided the best customer service I have ever had. It took 8 hours to reinstall all aspects from my old iPhone to the new one I purchased. Aman was patient, persistent, friendly and courteous throughout. He even stayed an hour after closing to ensure all the data was transferred properly. I highly appreciate his work and support - he is a valuable asset to Telus. Thank you again Aman!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Reliable BPO Contact Center for Call Handling

    Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Toronto, Canada
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    EmpireOne Contact Center Services

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Real Estate Industry
    • Hospitality Industry
    • Insurance Industry
    Data sourced from the agency's DesignRush profile
  • We are a Software Development Company with 30+ years of experience and expertise in AI.

    We have expertise in all the latest software development platforms and frameworks to develop AI-enabled Mobile and Web Applications within your budget and Timeline. Our AI-based development platform gives you complete clarity on the SDLC process and allows our developers to finish a project 10X faster...

    Top Services:

    • Web Development
    • Mobile App Development
    • Software Development
    • AI Development
    • Call Centers
    • Show more
    Location
    West Vancouver, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $80/hr
    Minimal Budget
    $1,000 - $10,000

    MindsTek AI Corporation Services

    • Web Development
    • Mobile App Development
    • Software Development
    • AI Development
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Savoury Island Cafe
    • Indian Fusion Resturant
    • First Capital
    • Granite REIT
    • Payworks Inc.
    • Hatfield Consultants LLP
    • Lawrie Insurance Group Inc.
    • RTS Canada Inc.
    • Birchcliff Energy Ltd.
    Data sourced from the agency's DesignRush profile

    MindsTek AI Corporation Reviews & Testimonials

    • Ben
      Ben Review from Google
      5.0

      Ben's Review Sourced from Google

      Mindstek AI is an impressive company that truly stands out in the AI space. Their team is innovative, professional, and forward-thinking, always working on solutions that push the boundaries of what technology can do. What I really appreciate is their clear focus on delivering value through AI-driven approaches, making complex ideas practical and impactful. For any business or organization looking to integrate AI into their operations, I would highly recommend Mindstek AI. They not only bring technical expertise but also a strong commitment to helping clients succeed with tailored, effective solutions.

    • Aiden Kim
      Aiden Kim Review from Google
      5.0

      Aiden Kim's Review Sourced from Google

      I had a great experience working with Mindstek AI. From the start, their team provided excellent service and made sure everything was clear and easy to understand. The communication throughout the process was smooth, quick, and professional, which made it easy to get things done without delays. They were always available to answer questions and gave helpful guidance whenever needed. The overall service felt reliable and efficient, and I really appreciated how organized and supportive the team was. I would definitely recommend Mindstek AI to anyone looking for dependable and professional service.

    • Starcon Admin
      Starcon Admin Review from Google
      5.0

      Starcon Admin's Review Sourced from Google

      We were impressed by MindsTek AI Corporation's professional work ethics, prompt communication, and excellent service. The project was delivered on time and met all our expectations. Their team’s dedication and expertise truly stood out. We look forward to collaborating with them again on future projects and highly recommend their services.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Leave I.T to us!

    AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...

    Top Services:

    • IT Services
    • Cybersecurity
    • Managed Services
    • IT Compliance Solution
    • Cloud Consulting
    • Show more
    Location
    Calgary, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    Under $1,000

    GAM Tech Services

    • IT Services
    • Cybersecurity
    • Managed Services
    • IT Compliance Solution
    • Cloud Consulting
    • Big Data Analytics
    • Business Consulting
    • Call Centers
    • Web Design
    • UI/UX Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Eagle Copters
    • Goldenacre
    • Hull Services
    Data sourced from the agency's DesignRush profile

    GAM Tech Reviews & Testimonials

    • Michelle Miskey
      Michelle Miskey Review from Google
      5.0

      Michelle Miskey's Review Sourced from Google

      We receive and continue to receive amazing customer service from GAM Tech as our IT services provider. Their support is 24-7 which is imperative for our business function. The team is great to deal with, very quick, responsive, attentive and efficient. We especially appreciate Sean our client success manager and the attention he gives our company. Actually the whole team is great to deal with, very professional and helpful! Highly recommend!

    • Александр Кузьма
      Александр Кузьма Review from Google
      1.0

      Александр Кузьма's Review Sourced from Google

      Extremely disappointed with this service center. My questions were completely ignored, and the staff showed no effort to understand the actual issue. It felt like they were more interested in making excuses than helping a customer. The lack of professionalism and basic competence is astonishing. I would strongly advise anyone to think twice before bringing their device here.

    • Azim K
      Azim K Review from Google
      5.0

      Azim K's Review Sourced from Google

      We had a great experience working with GAM Tech during our office location move. They helped us resolve all the hassles smoothly and professionally, and were always available whenever we needed support. Special shout-out to Kruno and Chris — both were extremely helpful, responsive, and made sure everything was handled without disruption. Highly recommend their services for any IT needs!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews

Frequently Asked Questions

How does a call center in Canada help businesses grow?

A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.

Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs. 

What should I look for when hiring a Canada call center service provider?

When hiring a Canada call center service provider, look for: 

  • Proven experience in your industry and market niche 
  • Rigorous security, compliance, and quality control measures 
  • Knowledge of DNCL, TCPA, and FDCPA regulations 
  • Strong client endorsements 
  • Scalable teams and resources 
  • Ability to integrate with your tech stack 
  • Culture fit 

What factors affect call center pricing in Canada?

The factors that affect call center pricing in Canada include: 

  • Service type and scope: Inbound services, outbound services, 24/7 support, call volume 
  • Team size and capacity: Number of employees, multilingual requirements, level of expertise and training 
  • Technology infrastructure: Data usage, AI automation, omnichannel platforms 
  • Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSS 
  • Add-on services: Reporting and analytics, data migration, cloud storage and security 
  • Payment model: Hourly rate, pay-per-minute, pay-per-performance 

How do Canada call center service providers track and report results?

Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience. 

The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required. 

Can call centers in Canada scale their services as my business grows?

Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.

To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy. 

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