These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.
We Compiled the Best Canada Call Center Service Providers for You
9 Companies-Rankings updated: September 01, 2026
Each agency listed on DesignRush is assessed for industry expertise and customer testimonials are evaluated in order to provide you with a vetted selection. Certain listings represent paid partnerships.
24/7 live answering for property professionals - real people, not bots
SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...
Top Services:
Phone Answering Services
Call Centers
Customer Support
Location
Toronto, Canada
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
SignMore Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
McGraw Realtors
XS Asset Management
Chido Real Estate Investments
The Agency
ONXHomes
Quantive Property Management
Lang Management
RE/MAX
Keller Williams Heritage
Terra Bella Property Management
Data sourced from the agency's DesignRush profile
SignMore Reviews & Testimonials
Nick Resto Review from Google
5.0★
Nick Resto's Review Sourced from Google
We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.
Fred Paskell Review from Google
5.0★
Fred Paskell's Review Sourced from Google
Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼
Stasia Creek 406 East Realty Review from Google
5.0★
Stasia Creek 406 East Realty's Review Sourced from Google
Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
NQX is a Canadian customer experience and contact center solutions provider offering contact center outsourcing, digital transformation, AI-powered solutions, CX consulting, automation, analytics, software development, and omnichannel customer support. It helps businesses modernize and scale their customer...
Top Services:
BPO
Customer Support
Call Centers
Location
Laval, Canada
Number of Employees
1000 & Up
Average Hourly Rate
$23/hr
Portfolios Count
1 Project Listed
NQX (formerly Nordia) Services
BPO
Customer Support
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Media & Communications Industry
Fashion Industry
Corporate Services Industry
Data sourced from the agency's DesignRush profile
NQX (formerly Nordia) Reviews & Testimonials
Samuel Review from Google
1.0★
Samuel's Review Sourced from Google
My experience at Nordia (now NQX) was disappointing. The service was poor, and the training was insufficient. Despite being told I wasn't performing well, I believe I did my job correctly, yet my probation was extended.Working from home in the sales team, I find the work quality lacking. The HR and Team Leaders are not effective. During online training, I received no support and felt mistreated.As part of Bell, Nordia seems focused solely on profit, neglecting employee mental health. The service quality reflects this. Forget Bell altogether.
v man Review from Google
1.0★
v man's Review Sourced from Google
This company which is contracted by Bell Mobility among others, cannot be trusted. They have employees who share customers private information for the purposes of harassment. They are currently facing a lawsuit.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
TELUS Digital is the customer experience transformation partner to the worlds most admired brands. Our diverse team weaves data, technology and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness and scale AI solutions with meaningful value & positive impact...
Top Services:
Call Centers
Customer Support
Location
Vancouver, Canada
Number of Employees
1000 & Up
TELUS Digital Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Automotive Industry
Retail Industry
Healthcare Industry
Data sourced from the agency's DesignRush profile
TELUS Digital Reviews & Testimonials
Tatiana Ruvalcaba Review from Google
5.0★
Tatiana Ruvalcaba's Review Sourced from Google
Nadia at the Telus Gardens in Vancouver BC was extremely helpful and wonderful! She made the process so easy without any stress and Explained everything perfectlyThank you, Nadia!
Benjamin Chen Review from Google
5.0★
Benjamin Chen's Review Sourced from Google
Am a newcomer to Canada and came down to get my Local Mobile Plan and a Home WIFI setup. Isiye (not sure if that's how its spelt) assisted me and with great patience across almost 1.5 hours worked with me to set up both, even recommending a bundle that met my unique needs and still saved money.The long processing time was due to my local postal code somehow being wrong (eventually realised that the agent gave me the wrong postal code on my RTA form). But all these were settled and Isiye was totally patient and cool throughout, trying to get to their own tech support for advice.I came at the start of the day and there weren't many other customers, so I guess that really helped given the long time I spent there trying to sort things out. Big thanks!
tariq tyab Review from Google
5.0★
tariq tyab's Review Sourced from Google
Aman Preet Singh from Telus Garden branch provided the best customer service I have ever had. It took 8 hours to reinstall all aspects from my old iPhone to the new one I purchased. Aman was patient, persistent, friendly and courteous throughout. He even stayed an hour after closing to ensure all the data was transferred properly. I highly appreciate his work and support - he is a valuable asset to Telus. Thank you again Aman!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...
Top Services:
Call Centers
BPO
Customer Support
Location
Toronto, Canada
Number of Employees
500 - 999
Average Hourly Rate
$40/hr
Minimal Budget
$10,000 - $25,000
Optima Communications International Inc Services
Call Centers
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Finance Industry
Corporate Services Industry
Insurance Industry
Data sourced from the agency's DesignRush profile
Optima Communications International Inc Reviews & Testimonials
Rise Wu Review from Google
1.0★
Rise Wu's Review Sourced from Google
How many times a day do you call? No voice mail, just random numbers saying Scotiabank. Apparently it’s Optima Communications on behalf of Scotiabank. I don’t know what you want but friggin stop calling. I block one number and there are more!
A Better World View Review from Google
2.0★
A Better World View's Review Sourced from Google
I was receiving numerous calls from different numbers, all saying Scotiabank, so finally, I tried calling the number back and then I googled it. I phoned the official number and spoke with reception who told me it was a marketing call and she offered to remove me from the calling list that’s the only reason that they get an extra star.I felt quite anxious about all these calls. I do not know if it’s actually a scam or not
Hitha surendranath Review from Google
1.0★
Hitha surendranath's Review Sourced from Google
Received multiple calls from different people claiming to be working with Scotiabank. They call at odd hours and when blocked with one number, try and call from another. They are relentless and won’t stop harassing normal hardworking people. Absolute menace.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Prospecto is a B2B telesales agency that focuses on setting qualified appointments for sales teams in Quebec, across Canada, and in France. Our mission is to efficiently fill your representatives' calendars with concrete opportunities and genuinely interested prospects...
Top Services:
CRO
CRM Consulting
Business Consulting
Call Centers
BPO
Show more
Location
Victoriaville, Canada
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
Minimal Budget
$10,000 - $25,000
Prospecto Services
CRO
CRM Consulting
Business Consulting
Call Centers
BPO
HR Outsourcing
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Alliance Solutions
ConstructBuy
Audiologique
Chambre de commerce du Canada
Data sourced from the agency's DesignRush profile
Prospecto Reviews & Testimonials
Humberto De Melo Review from Google
5.0★
Humberto De Melo's Review Sourced from Google
Excellent experience collaborating with them! They demonstrated professionalism, met our expectations, and we will likely continue to work with them on future projects.
Olivier Monier Review from Google
5.0★
Olivier Monier's Review Sourced from Google
We contacted Prospecto to help us structure our prospecting efforts; we wanted to find new general contractors. The team is professional, responsive, and above all, very personable. They easily understand our objectives and always offer concrete and tailored solutions.I highly recommend them!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...
Top Services:
BPO
Call Centers
Phone Answering Services
Customer Support
Show more
Location
Toronto, Canada
Number of Employees
250 - 499
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
EmpireOne Contact Center Services
BPO
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We are a Software Development Company with 30+ years of experience and expertise in AI.
We have expertise in all the latest software development platforms and frameworks to develop AI-enabled Mobile and Web Applications within your budget and Timeline. Our AI-based development platform gives you complete clarity on the SDLC process and allows our developers to finish a project 10X faster...
Top Services:
Web Development
Mobile App Development
Software Development
AI Development
Call Centers
Show more
Location
West Vancouver, Canada
Number of Employees
Under 49
Average Hourly Rate
$80/hr
Minimal Budget
$1,000 - $10,000
MindsTek AI Corporation Services
Web Development
Mobile App Development
Software Development
AI Development
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Savoury Island Cafe
Indian Fusion Resturant
First Capital
Granite REIT
Payworks Inc.
Hatfield Consultants LLP
Lawrie Insurance Group Inc.
RTS Canada Inc.
Birchcliff Energy Ltd.
Data sourced from the agency's DesignRush profile
MindsTek AI Corporation Reviews & Testimonials
Ben Review from Google
5.0★
Ben's Review Sourced from Google
Mindstek AI is an impressive company that truly stands out in the AI space. Their team is innovative, professional, and forward-thinking, always working on solutions that push the boundaries of what technology can do. What I really appreciate is their clear focus on delivering value through AI-driven approaches, making complex ideas practical and impactful.For any business or organization looking to integrate AI into their operations, I would highly recommend Mindstek AI. They not only bring technical expertise but also a strong commitment to helping clients succeed with tailored, effective solutions.
Aiden Kim Review from Google
5.0★
Aiden Kim's Review Sourced from Google
I had a great experience working with Mindstek AI. From the start, their team provided excellent service and made sure everything was clear and easy to understand. The communication throughout the process was smooth, quick, and professional, which made it easy to get things done without delays. They were always available to answer questions and gave helpful guidance whenever needed. The overall service felt reliable and efficient, and I really appreciated how organized and supportive the team was. I would definitely recommend Mindstek AI to anyone looking for dependable and professional service.
Starcon Admin Review from Google
5.0★
Starcon Admin's Review Sourced from Google
We were impressed by MindsTek AI Corporation's professional work ethics, prompt communication, and excellent service. The project was delivered on time and met all our expectations. Their team’s dedication and expertise truly stood out.We look forward to collaborating with them again on future projects and highly recommend their services.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...
Top Services:
IT Services
Cybersecurity
Managed Services
IT Compliance Solution
Cloud Consulting
Show more
Location
Calgary, Canada
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
Under $1,000
GAM Tech Services
IT Services
Cybersecurity
Managed Services
IT Compliance Solution
Cloud Consulting
Big Data Analytics
Business Consulting
Call Centers
Web Design
UI/UX Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Eagle Copters
Goldenacre
Hull Services
Data sourced from the agency's DesignRush profile
GAM Tech Reviews & Testimonials
Michelle Miskey Review from Google
5.0★
Michelle Miskey's Review Sourced from Google
We receive and continue to receive amazing customer service from GAM Tech as our IT services provider. Their support is 24-7 which is imperative for our business function. The team is great to deal with, very quick, responsive, attentive and efficient. We especially appreciate Sean our client success manager and the attention he gives our company. Actually the whole team is great to deal with, very professional and helpful! Highly recommend!
Александр Кузьма Review from Google
1.0★
Александр Кузьма's Review Sourced from Google
Extremely disappointed with this service center. My questions were completely ignored, and the staff showed no effort to understand the actual issue. It felt like they were more interested in making excuses than helping a customer. The lack of professionalism and basic competence is astonishing. I would strongly advise anyone to think twice before bringing their device here.
Azim K Review from Google
5.0★
Azim K's Review Sourced from Google
We had a great experience working with GAM Tech during our office location move. They helped us resolve all the hassles smoothly and professionally, and were always available whenever we needed support.Special shout-out to Kruno and Chris — both were extremely helpful, responsive, and made sure everything was handled without disruption. Highly recommend their services for any IT needs!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Direct Objective Consulting specializes in B2B marketing for small and medium-sized enterprises. With a focus on lead generation and commercialization, the agency serves technology, manufacturing, and service providers. Its mission is to maximize clients' marketing ROI through customized strategies that drive...
Top Services:
Digital Marketing
Digital Strategy
Public Relations
Reputation Management
Video Production
Show more
Location
Montreal, Canada
Number of Employees
Under 49
Direct Objective Consulting Services
Digital Marketing
Digital Strategy
Public Relations
Reputation Management
Video Production
Big Data Analytics
AEO
Content Marketing
Advertising
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
TIBCO
intellera
CanadaVisa
Hardent
explorance
Data sourced from the agency's DesignRush profile
Direct Objective Consulting Reviews & Testimonials
Orly Argaman Review from Google
5.0★
Orly Argaman's Review Sourced from Google
We have worked with Gil for our product strategy, web site creation, market research and some other marketing/strategy aspects. It was an absolute pleasure: Gil is very knowledgeable and creative, communications are clear & concise, delivery always on time and quality of the work was outstanding. I won't hesitate using Gil's services in the future.
Angie Velarde Review from Google
5.0★
Angie Velarde's Review Sourced from Google
Direct Objective offers experienced marketing and strategic consultants. Gil along with his team can take a brief and immerse themselves in the business and be a real part of it. His team can turn a concept into reality and come up with practical strategies and concepts to take to market. Gil is also a great business partner and can be trusted to bounce off ideas in a respected and considered way. I recommend Direct Objective Consulting to anyone needing an experienced strategic marketing and business partner to enthusiastically drive growth and get results.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
How does a call center in Canada help businesses grow?
A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.
Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs.
What should I look for when hiring a Canada call center service provider?
When hiring a Canada call center service provider, look for:
Proven experience in your industry and market niche
Rigorous security, compliance, and quality control measures
Knowledge of DNCL, TCPA, and FDCPA regulations
Strong client endorsements
Scalable teams and resources
Ability to integrate with your tech stack
Culture fit
What factors affect call center pricing in Canada?
The factors that affect call center pricing in Canada include:
Service type and scope: Inbound services, outbound services, 24/7 support, call volume
Team size and capacity: Number of employees, multilingual requirements, level of expertise and training
Technology infrastructure: Data usage, AI automation, omnichannel platforms
How do Canada call center service providers track and report results?
Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience.
The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required.
Can call centers in Canada scale their services as my business grows?
Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.
To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy.
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