Explore the top-ranked call center companies in Illinois that offer high-quality telecommunication services to help businesses deliver great customer experience. Compare their cost, team size, location, client reviews and more to find the best providers for your needs.

Best Illinois Call Center Service Providers Rankings

15 Companies - Rankings updated: March 31, 2026

We evaluate every agency on DesignRush according to expertise credentials and client satisfaction ratings. Some placements are sponsored.

United States × Illinois ×
  • World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

    Our goal at Hugo is always to elevate your customer experience through 24/7 call center services powered by a multilingual, global workforce. Our cutting-edge methodologies drive exceptional performance in customer care, data annotation, and marketplace operations for clients like Meta and Google.  [... see all Hugo reviews ]

    Top Services:

    • Call Centers
    • BPO
    • Back Office Outsourcing
    Location
    Chicago, Illinois
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed

    Hugo Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Transcription Services
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Hugo Helps Faire Empower Independent Retailers
      Call Centers Project for eCommerce Company Hugo Helps Faire Empower Independent Retailers
    • How Hugo Helped Topicals Redefine Skincare
      Outsourced Customer Support Project for Beauty Company How Hugo Helped Topicals Redefine Skincare
    • How Hugo Helped Outschool Handle Growth
      Back Office Outsourcing Project for Education Company How Hugo Helped Outschool Handle Growth
    • How Hugo Helped Confront Inclusion Gaps
      BPO Project for AI Company How Hugo Helped Confront Inclusion Gaps
    • How Hugo Helped Sakara Transform Health
      Outsourced Customer Support Project for Wellness & Fitness Company How Hugo Helped Sakara Transform Health
    • Transforming Customer Service in the Home Furnishings Industry
      Outsourced Customer Support Project Transforming Customer Service in the Home Furnishings Industry
    Comprehensive analysis done by DesignRush Agency Experts.

    Hugo Reviews & Testimonials

    • Greg Digneo
      Greg Digneo founder at content guppy
      5.0
      B2B Review from Greg Digneo

      Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.

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    • Nimmit Shah
      Nimmit Shah Owner at Pi Asset Management Ltd
      5.0
      BPO Review from Nimmit Shah

      Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.

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    • Jambu Subramanian
      Jambu Subramanian Senior Manager of Operations at Kasha Global
      5.0
      Customer Support Review from Jambu Subramanian

      Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Google
    • Meta
    • Outschool
    • Topicals
    • Attentive
    • Faire
    • Sakara
    • Aurora
    Data sourced from the agency's DesignRush profile
  • Highest Quality, Call Center Services with Superior Customer Support.

    Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365.  [... see all TAS United reviews ]
    Location
    Chicago, Illinois
    Number of Employees
    Under 49

    TAS United Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    TAS United Reviews & Testimonials

    • Cerena Schane
      Cerena Schane Customer Relationship Management Manager at Airco Mechanical
      5.0
      Phone Answering Services Review from Cerena Schane

      Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.

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    • Viktoriia Bielkova
      Viktoriia Bielkova Accountant at Congress Holding Group
      5.0
      Call Centers Review from Viktoriia Bielkova

      My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.

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    • Dr. Shiree Flume
      Dr. Shiree Flume Owner at Flume Psychiatry
      5.0
      Phone Answering Services Review from Dr. Shiree Flume

      I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Baylor
    • Siemens
    • Floodmaster Restauration
    • Golden Pass LNG
    Data sourced from the agency's DesignRush profile
  • Offshore Data Entry Service: Precision, Speed and Security

    We created Offshore India Data Entry to deliver cost-effective call center outsourcing for US and global clients. Our creative excellence drives outstanding performance in business process management, data entry, and support solutions.  [... see all Offshore India Data Entry reviews ]
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Average Hourly Rate
    $5/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    4 Projects Listed

    Offshore India Data Entry Services

    • BPO
    • Call Centers
    • Accounting
    • Customer Support
    • Market Research
    • Web Design
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • 24/7 Support: Our Commitment to Ensuring Client Availability
      Call Centers Project 24/7 Support: Our Commitment to Ensuring Client Availability
    • Managing High-Volume Seasons: Supporting Clients During Peak Demand
      Back Office Outsourcing Project Managing High-Volume Seasons: Supporting Clients During Peak Demand
    • Cost Reduction Strategies: How We Help Clients Save on Operational Expenses
      BPO Project Cost Reduction Strategies: How We Help Clients Save on Operational Expenses
    • Crisis Management: Our Role in Supporting Clients During Challenging Times
      Medical Billing Project Crisis Management: Our Role in Supporting Clients During Challenging Times
    Comprehensive analysis done by DesignRush Agency Experts.

    Offshore India Data Entry Reviews & Testimonials

    • Lisa Rozario
      Lisa Rozario Marketing Manager at D.E Exports LLC
      5.0
      Document Digitization Review from Lisa Rozario

      We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • allianze bpo
    • nexgen
    • india data entry
    Data sourced from the agency's DesignRush profile
  • Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses

    Hit Rate Solutions provides high-quality customer support for global brands. As call center experts, reliability underscores our approach to inbound and outbound communications, wherein we help businesses exceed customer expectations daily.  [... view Hit Rate Solutions profile ]
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Average Hourly Rate
    $7/hr
    Minimal Budget
    Under $1,000

    Hit Rate Solutions Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Hit Rate Solutions Reviews & Testimonials

    • ALIMINA REYES HERNANDEZ
      ALIMINA REYES HERNANDEZ Review from Google
      5.0

      ALIMINA REYES HERNANDEZ's Review Sourced from Google

      We have been using this call center for several months and we are very pleased. They answer calls quickly, the staff is friendly and well-trained, and the reports are clear and accurate. They have significantly improved the efficiency of our customer service.

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    • Au-Niq Vybze
      Au-Niq Vybze Review from Google
      5.0

      Au-Niq Vybze's Review Sourced from Google

      I use Hit Rate with my business and they have been very professional and attentive to my concerns and needs. Any adjustment I request, they are able to make. Hit Rate has an easy to use platform with great service. I'd recommend to anyone.

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    • Ms RobynHood
      Ms RobynHood Review from Google
      1.0

      Ms RobynHood's Review Sourced from Google

      They are a total ripoff. They play a good game to make it seem like they are doing something for you but reality they are not. You just waste your money with them. They string you along and then try blaming your leads as the reason they are not getting appts. That is false! Other people used the same leads and got results. Stay clear of these people. They are in the Philippines not in Chicago.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Mark Medeiros
    • David Tillman
    • Sandy Zell
    Data sourced from the agency's DesignRush profile
  • Providing industry-leading call center services for over 33 years.

    CTC TeleServices is a highly experienced staff with cutting-edge technologies. We take a straightforward approach to every customer engagement and deliver industry-leading outcomes! Our clients credit CTC's timeliness, innovation, and strict attention to quality for the success of their initiatives. TC offers  [... view CTC Teleservices profile ]
    Location
    Sycamore, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $24/hr
    Minimal Budget
    $10,000 - $25,000

    CTC Teleservices Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Marketing Industry
    • Small Business Industry
    • Call Center Industry
    Data sourced from the agency's DesignRush profile
  • Fitting your call center requirements ideally

    SAS specializes in tailored phone answering services, catering precisely to clients' unique business requirements. Our committed support team undergoes rigorous training to deliver outstanding solutions, encompassing a wide spectrum of needs, such as general customer service, billing inquiries, sales  [... view Specialty Answering Service profile ]
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249

    Specialty Answering Service Services

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Specialty Answering Service Reviews & Testimonials

    • Sarah Gonzales
      Sarah Gonzales Review from Google
      5.0

      Sarah Gonzales's Review Sourced from Google

      We are a digital marketing agency and have been using SAS for the past three months. I'm so happy with this service. They screen all our calls, and have saved us so much time and hassles having to deal with spam calls. They've also been really helpful in building out instructions for their team to ensure that each call from either current clients or prospective customers is handled in the right way. And I love that they are always aiming to improve -- every time I suggest a new way to handle calls, they immediately implement the suggestion. This is a great, very personalized and affordable receptionist service for small businesses.

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    • Zoe Newbold
      Zoe Newbold Review from Google
      5.0

      Zoe Newbold's Review Sourced from Google

      We use SAS answering service for our after hour needs for our guests at our boutique hotel. They are great and I love the format how they send the messages of the missed calls. Also, the support team is very responsive and helpful. They work quickly to build your script and ensure that we are happy with the product.

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    • S B
      S B Review from Google
      5.0

      S B's Review Sourced from Google

      SAS Desk has been fantastic for our customer support needs. We've used them for many years now. Their team is professional, responsive, and always courteous with our customers. Calls are handled quickly and effectively, and we’ve seen a big boost in customer satisfaction. Highly recommend! Thanks to Courtney and Gabe for all their help.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Advertising Industry
    • Accounting
    • Engineering
    • Energy Industry
    • IT Industry
    • Financial Industry
    • Legal Industry
    • Travel Industry
    • Retail Industry
    • Telecommunications Industry
    Data sourced from the agency's DesignRush profile
  • 24/7 Live Answering Service

    We manage the call center , sales and customer service traffic to minimize your capital expenses and maximize your profits. Our reliable, cost-effective service enhances your customer service reputation and complements your corporation’s branding and marketing efforts.  [... view Alliance Communications profile ]
    Location
    Chicago, Illinois
    Number of Employees
    Under 49

    Alliance Communications Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Real Estate Industry
    • Hospitality Industry
    • Legal Industry
    Data sourced from the agency's DesignRush profile
  • Call Center & Lead Generation Excellence

    Select Answering Service gives you peace of mind with inbound call center solutions for live 24-hour emergency and after-hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings.  [... view Select Answering Service profile ]
    Location
    Chicago, Illinois
    Number of Employees
    Under 49

    Select Answering Service Services

    • Call Centers
    • Digital Marketing
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Legal Industry
    • Healthcare Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile
  • Ride with the HR Experts.

    With nearly 200 clients, we offer comprehensive HR services, infrastructure, and expertise. Our focus is to empower businesses of all sizes, allowing leaders to prioritize strategic growth. From payroll and benefits administration to employee relations and recruitment, we handle it all. Recognized for  [... view Tandem HR profile ]
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000
    Portfolios Count
    2 Projects Listed

    Tandem HR Services

    • HR Outsourcing
    • Call Centers
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • American Massage Therapy Association
      Payroll Project American Massage Therapy Association
    • Get Fresh Produce
      HR Outsourcing Project Get Fresh Produce
    Comprehensive analysis done by DesignRush Agency Experts.

    Tandem HR Reviews & Testimonials

    • Kellie Champagne
      Kellie Champagne Review from Google
      1.0

      Kellie Champagne's Review Sourced from Google

      Our company left Tandem HR when they hiked the prices in 2024. Apparently, they do not send employers, copies of W2's for companies that have left service. I'm supposed to reach out to each employee to get a copy. Nice job, for doing the one job you had.

      Show more
    • Ryan Cobb
      Ryan Cobb Review from Google
      5.0

      Ryan Cobb's Review Sourced from Google

      Tandem HR has done a great job maintaining the white-glove service we have come to expect over the years. The HR, Payroll, and Benefits experts that engage with our team feel like true partners rather than a third-party vendor.

      Show more
    • Heather Worth
      Heather Worth Review from Google
      5.0

      Heather Worth's Review Sourced from Google

      The quality support I receive from my contacts at Tandem HR is unbelievable. I don't even entertain outreach from other PEOs. Paola consistently goes above and beyond for Prevention First. She is always so pleasant, knowledgeable, responsive, and helpful! The rest of the team (Janet, Danielle, Jennifer, etc) is really great too!

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Get Fresh Produce
    • American Massage Therapy Association
    • Belgravia Group
    Data sourced from the agency's DesignRush profile
  • Cell Center Services You Can Count On

    Signius Communications has 12 locations across the United States, providing expert call center solutions.  [... view Signius Communications profile ]
    Location
    Chicago, Illinois
    Number of Employees
    Under 49

    Signius Communications Services

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Retail Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
  • Alvaria delivers higher intelligence and efficiency for optimized customer experience (CX) and workforce engagement solutions that are scalable, resilient and secure with speed and pinpoint accuracy.  [... view Alvaria profile ]
    Location
    Chicago, Illinois
    Number of Employees
    1000 & Up

    Alvaria Services

    • Digital Marketing
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Citizens Financial Group
    • The General
    • RCN
    Data sourced from the agency's DesignRush profile
  • Revolutionize Your Healthcare Practice.

    iCareBilling is a private American Healthcare IT Company that provides Insurance Credentialing, Medical Billing and other services to the healthcare industry across the United States, integrating services with any EHR, Practice Management, or Medical Billing Software.  [... view ICareBilling profile ]
    Location
    Chicago, Illinois
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    iCareBilling Services

    • BPO
    • Web Design
    • WordPress Website Design
    • Managed Services
    • IT Services
    • Staff Augmentation
    • Business Consulting
    • Call Centers
    • Accounting
    • Customer Support
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    iCareBilling Reviews & Testimonials

    • Jose Vega
      Jose Vega Review from Google
      5.0

      Jose Vega's Review Sourced from Google

      I have been using iCare for years. The owner is involved in the day-to-day operations and is extremely responsive to our requests and has never failed to meet a deadline. I can't say that about many other companies. VERY RELIABLE and the customer service is fast. Very professional. I truly recommend them.

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    • Donna Anderson
      Donna Anderson Review from Google
      5.0

      Donna Anderson's Review Sourced from Google

      ICAREBILLING is a wonderful service! They truly live up to their name. They have helped me so much with my practice. I highly recommend them!!

      Show more
    • Oleta Schranz
      Oleta Schranz Review from Google
      5.0

      Oleta Schranz's Review Sourced from Google

      Excellent and prompt service. They have great attention to detail and work hard to provide the best for their customers.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Arthritis Care Medical Group
    • Midwest Care Center
    • Northeast Wisconsin Behavioral Health
    • Reliable Health Services
    • Sleepologie Health and Wellness Center
    Data sourced from the agency's DesignRush profile
  • Get Better Leads Now

    Acquirent provides outsourced sales solutions to businesses of all sizes, from emerging startups to renowned Fortune 500 companies. We are the go-to source for dynamic and successful business growth outcomes.  [... view Acquirent profile ]
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Average Hourly Rate
    $49/hr
    Minimal Budget
    $1,000 - $10,000

    Acquirent Services

    • Email Marketing
    • Digital Marketing
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • HomeAdvisor
    • Logistyx Technologies
    • Greenlight Medical
    • Adhawk
    • Infobionic
    Data sourced from the agency's DesignRush profile
  • Global Workforce Solutions Company

    At Net2Source (N2S), staying ahead of the curve isnt optional its who we are. As a global Talent Company, Net2Source isnt just observing the future were building it. Our proprietary AI-powered recruiting engine enables us to deliver pre-vetted, on-demand talent at speed and scale.  [... view Net2Source profile ]
    Location
    Chicago, Illinois
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr

    Net2Source Services

    • HR Outsourcing
    • Accounting
    • BPO
    • Business Consulting
    • IT Services
    • Call Centers
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Net2Source Reviews & Testimonials

    • Jameika Ross
      Jameika Ross Review from Google
      5.0

      Jameika Ross's Review Sourced from Google

      Net2Source is an amazing company that helped me find my dream career. Initially, I was skeptical, as I had never heard of the company. However, after they set up an interview with the hiring manager the very next day after speaking with them, I decided to give them a chance.Net2Source connected me with an ideal job opportunity that matched my skills and experience. During my 18-month contract, the team was attentive and supportive. While I did not require much, they promptly resolved any concerns I had. I never had issues with pay, timekeeping or anything that most people worry about. The overall experience was so positive that I accepted the company's offer of a full-time position, and I will be relocating to advance my career. I am truly grateful to Net2Source for this life-changing experience!The staff is friendly and very helpful. Mamita Maharjan, my amazing account manager, has skills I have not encountered in a long time. She was knowledgeable, pleasant, and professional, making the process very smooth from my first call after my interview all the way to the conversation regarding my conversion.Employment firms may not be for everyone, but I would highly recommend speaking with Net2Source to anyone seeking a new job or career change.

      Show more
    • Matthew Beard
      Matthew Beard Review from Google
      5.0

      Matthew Beard's Review Sourced from Google

      I’ve been with Net2Source for the past 8 months, and it’s been an incredible journey so far. The work-life balance here is exceptional. The flexibility and understanding from the leadership team have allowed me to maintain a healthy balance between my professional and personal life.Additionally, the company culture is amazing. It’s a supportive, collaborative environment where everyone’s contributions are valued. The team is always willing to lend a helping hand, and there’s a genuine sense of camaraderie among colleagues. It's a place where you feel encouraged to grow and thrive both personally and professionally.I’m grateful for the opportunity to work here and look forward to many more successful months with Net2Source!

      Show more
    • archit sharma
      archit sharma Review from Google
      5.0

      archit sharma's Review Sourced from Google

      I recently completed over six incredible years with Net2Source Inc. This is an amazing organization, and I couldn’t be more grateful for the journey so far. The work culture here is truly inspiring, fostering growth, collaboration, and positivity at every level. I have had the privilege of working alongside some of the most supportive and talented coworkers, who make every challenge feel achievable.What truly sets this company apart is its management team—forward-thinking, approachable, and genuinely invested in the success of every employee. They consistently motivate us with exciting initiatives, clear communication, and a genuine commitment to creating a thriving workplace.This is a place where your hard work is recognized, and opportunities for growth are abundant. I am proud to be a part of an organization that values its employees and strives to bring out the best in everyone.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Software & IT Services Industry
    • Health Care Industry
    • Finance Industry
    • Manufacturing Industry
    • Insurance Industry
    Data sourced from the agency's DesignRush profile
  • Drive Demand. Drive Action. Drive Results.

    GainShare Performance Marketing is a full-service performance agency dedicated to helping clients grow their market share. By leveraging expertise in messaging, creative, media, technology, and data, GainShare consistently delivers impactful results.  [... view GainShare profile ]
    Location
    Chicago, Illinois
    Number of Employees
    Under 49

    GainShare Services

    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • DUCA
    • TitleMax
    • RushCard
    Data sourced from the agency's DesignRush profile

About The Author and Expert Reviewer

Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.

Director of Client Relationships

Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.