DesignRush agency experts list the premier IT services companies in Canada that help businesses of all stripes run their operations efficiently. Filter them by cost, reviews, size, etc., to choose the right partner for your needs.
Probey Services builds websites on WordPress and Shopify, iOS and Android apps, and web applications. The IT services firm has delivered 1,800+ projects across global markets. Best for small and mid-size businesses needing a cost-effective offshore development partner...
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Web Development Review from Rajat Sinh
Probey transformed our outdated website into a modern, high-performing platform by understanding our business goals and delivering the right solutions. Since the launch, we have seen significant growth in website traffic, lead conversions, and operational efficiency through their backend integrations. Impressed with their expertise and quality of work, we also trusted Probey with our CRM development project as well. Thank you to the entire Probey Services team for your professionalism and support.
Web Design Review from Roshan
This is Roshan, CEO at NanoTherapX. Working with Probey Services for our CRM Development. What stood out most was their stability, consistency, reliability, and a smooth implementation. The CRM has streamlined our client management, improved team efficiency, and helped us manage operations more effectively. Since its implementation, we've seen better productivity and consistent business growth. I highly recommend Probey Services UK to any business looking for a reliable technology partner.
Mobile App Development Review from Tejaswini
What stands out most about Probey Services is their discipline-no missed calls, no vague timelines, and no surprises. They built our mobile app with a level of professionalism that made us feel like a priority throughout the project. The delivery was on schedule, the code quality was excellent, and the final product met high standards. Since the app launch, we've seen consistent business growth, and managing customer orders has become much more efficient. I highly recommend Probey Services UK to any business looking for a dependable technology partner.
DevIT Group is a full-cycle IT firm with 12 years of experience and 150 team members, offering web and mobile development, QA, UI/UX design, and server management. It holds Shopify Expert and AWS partner status. Best for eCommerce, fintech, and media businesses needing a long-term development partner...
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Applications Review from Denis Khorolsky
We worked with DevIT on a Shopify app for one of our ecommerce clients. The app handled product personalization, pricing rules, and personalized order data, while our team worked on the main Shopify platform and customer experience. The teams worked well together, and the client was able to launch the new feature without changing the existing store.
Small Businesses Website Development Review from Oleksandr Romanov
We worked together with DevIT Group on a financial operations platform for a shared client. Our team focused more on the core product and Python backend, while DevIT handled the infrastructure side using Node.js services built with NestJS and Fastify.They worked on integrations, payment flows, internal APIs, notifications, and async processing between different services. A lot of the project depended on things working reliably in the background, and their part stayed stable even as new integrations were added later.The collaboration felt pretty easy overall. Most discussions were direct and technical, without too much unnecessary process around them.
Small Businesses Website Development Review from Viktoriia Rekonvald
We worked alongside DevIT Group on a fintech platform for a shared client. Our team handled the blockchain layer, while DevIT was responsible for the web application built on a MERN stack.They took care of the full application layer, including the React frontend and Node.js backend. Their part covered wallet connection flows, transaction tracking, and syncing on-chain data with the app. The way they handled API logic and off-chain data storage kept the system predictable even when blockchain confirmations were delayed.
Essential Designs builds custom mobile and web applications for real estate brands, using React Native, AWS, and Laravel. Its Agile sprint process includes UI/UX, QA, and 24/7 post-launch support. A strong fit for small to mid-size businesses seeking fixed-price, custom software projects...
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Web Development Review from Chris Bailey
I engaged their web-development team to rebuild and modernize our company's manufacturing website, and the experience has been exceptional. From the outset, communication was clear and responsive: they took time to understand our industry-specific compliance needs and translated them into a site structure that is clean, secure, and easy to navigate. Delivery was on schedule, and the final result exceeded expectations pages load quickly, the design feels professional and trustworthy, and the content layout supports clarity for both clients and regulators.In addition, the team proactively suggested helpful enhancements: mobile optimization, streamlined navigation, and improved documentation pages all of which have already resulted in noticeably increased user engagement and lower bounce rates. They handled feedback promptly and implemented corrections without fuss, making the collaboration smooth and efficient.Overall, this project added significant value to our online presence, giving us a polished, modern website that accurately reflects our manufacturing standards and commitment to quality. I would gladly work with them again and recommend their services to anyone seeking reliable web development for regulated-industry clients.
Web Development Review from Kendall MacNabb
We needed to have a custom guest communication platform built, due to our custom workflows at the business, connecting our team members with text, images, buildings and daily project tasks. Essential Designs was able to hit the exact deadline we had, to the day, and completed on budget. We continue to add on features, it's a good relationship.
Mobile App Development Review from Emilie H
The Essential Designs team's proactive approach to acknowledging their strengths and weaknesses not only enhances their performance but also fosters a culture of continuous improvement. Their fearlessness in tackling challenges is matched by their ability to successfully fulfill even the most demanding requirements. Beyond mere competence, the team's innovative spirit and enduring passion make them valuable and committed long-term collaborators. Their dedication to excellence sets them apart, ensuring a dynamic and mutually beneficial partnership.
At Quantum IT Innovation, our team excels in AI, Big Data, RPA, and Mobile App Development for iOS, Android, and Cross-Platform. We also offer expert SEO, PPC, and Social Media services to drive your business forward in the USA, UK, Canada, Ireland, UAE, Australia, India, & across the globe...
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Digital Marketing Review from Lorena Iaut
We have had a great experience working with Quantum IT Innovation for our digital marketing needs. Their team is professional, responsive, and truly understands how to position a healthcare brand effectively online. We've seen noticeable improvement in our digital presence and engagement. Highly recommend their services to anyone looking for reliable and result-driven marketing support.
Digital Marketing Review from Brigitte Brünjes
Quantum IT Innovation played a key role in strengthening HOGASEARCHs digital presence through strategic digital marketing and SEO services. Their team delivered creative content, consistent planning, and visible growth in engagement and search rankings. Highly professional and results-oriented.
Digital Marketing Review from SAM NAJIBI
Quantum IT Innovation has been a game-changer for MBSS Security.Their digital marketing strategies helped us boost our local visibility, generate leads, and build a strong online presence. Highly professional and results-driven team truly appreciate their support!
DigitalSuits is a full-cycle ecommerce agency with a focus on Shopify development and extensive expertise in AI development, web development, and custom software development...
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eCommerce Development Review from Olha Yilmaz
We were searching for a partner because advertising alone can't deliver great results if the website isn't well-designed, user-friendly, and fast. That's why we chose to work with DigitalSuits, integrating their development services to enhance site performance alongside our advertising and SEO optimization efforts.DigitalSuits exceeded our expectations. They redesigned the entire store to create a modern, responsive interface, developed a dynamic product configurator that enabled real-time customization, and optimized the sites performance for faster loading times. As a result, our client saw an increase in engagement rates, a 33% reduction in page load times that led to lower bounce rates, and a 25% boost in average order value. DigitalSuits' project management was exceptional, they responded quickly to the clients needs and kept us informed throughout the entire process.
eCommerce Development Review from Kateryna Sheremet
We needed a website for selling something special like experiences. As it was not a simple Shopify functionality, we chose DigitalSuits company as a Shopify expert. With their help, we created an e-commerce solution to sell experiences. Before the development process, DigitalSuits implemented all documentation covering the business requirements, guides on mockup creation, and product functionality. DigitalSuits experts know how to support and provide further improvements to our website.
eCommerce Development Review from Andrey Ryabuhin
Our client asked DigitalSuits to help with Shopify store development. To do so, the company was responsible for website design and development, and post-release maintenance and support. The company provided us with a team of 3 developers, 1 UI/UX designer, and a Project Manager.To help increase brand awareness and make the E-Commerce platform as useful as possible, DigitalSuits added the FAQ section, Blog and About pages, custom features like bundle creator, and a User Profile page.
MoogleLabs leverage AI/ML, Blockchain, DevOps,Low Code/No Code platforms, AI Testing and Data Science to come up with the best solutions for diverse businesses...
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Business Consulting Review from Isla William
The client finds the MoogleLabs team awesome. Based on the requirements someone provides, MoogleLabs can help find the right technology stack and solution for the problem. The client recognizes its superb guidance for any newcomers within the development sphere. (Verified via email)
Business Consulting Review from Jennifer Turcios
We trusted Moogle to make the right suggestions and calls for our product. They quickly understood our business and how data could help our business units.
Business Consulting Review from Anna Prendiville
Moogle is [a] very fabulous company [that] provides big data analytics solutions to its customers. I have hired Moogle for my work, and they provided me [with] excellent work [...]. Highly recommend [the] company! (Verified via email)
Nascenture is your preferred technology partner for developing an innovative and transformative digital solution. We've spent the last nine years designing, developing, and scaling robust web, mobile, and custom software solutions that drive innovation and deliver digital success to your business...
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Web Development Review from Mayank Dhingra
Working with Nascenture to develop my law offices website was a fantastic experience. They were attentive to my needs, provided great suggestions, and delivered a website that exceeded my expectations. The team was easy to communicate with and made sure everything was completed on time. I'm very pleased with the final result and would definitely recommend them to anyone looking for professional web development.
Web Development Review from Randeep Singh
I am incredibly impressed with the team at Nascenture for developing my website for my architecture business and handling the SEO seamlessly. They perfectly captured the essence of my brand and translated it into a stunning, professional, and user-friendly website. Their expertise in SEO has significantly improved my online visibility and brought in more inquiries. The entire process was smooth, and the team was always prompt and supportive. I highly recommend Nascenture to anyone looking for top-notch website development and SEO services!
Nimrat's Review Sourced from Google
We are very happy with Nascenture's mobile app development services. We are glad that they are our app development partner.
We are business strategists and technology experts. We future your enterprise by connecting every part and process of your organization for maximum efficiency and optimal performance. Enginess’ goal is to help our clients realize the potential of digital technology. We shape their strategies for digital...
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Klaus Uhlig's Review Sourced from Google
I’ve been a fan of this team’s product offering and their professionalism for more than 15 years. My office does needs analysis, strategic thinking, creative, design and messaging, project management. Our work ranges from local day-care to international renewable energy and power producers. We keep close to our knitting, so outsource a lot. We hire experts to do what we don’t.The folks at Enginess know their place in the partnership really well. No matter the client, their approach to our website work is consistent and their understanding of expectations clearly articulated. The team is thorough, and purpose driven, thoughtful, deliberate. Their business logic and strategy exceptional. We push the message, look-and-feel, while they push their Advantage CSP platform to ensure our collective efforts deliver the optimal digital solution to the client. Thanks for making us look good!
Joe Kotler's Review Sourced from Google
Enginess did a great job launching our new website on their Advantage CSP platform. Unlike other content management systems, theirs allowed us complete freedom in the design and look-and-feel of the new site. this was important to us because many of our clients are creative agencies and the design had to resonate with them. No cookie cutter templates for us! At the same time, the platform offered us a powerful, full-featured back-end toolset that rivalled anything out there. And customer service, both pre- and post-launch, was a dream. Highly recommended.
Marketing iDirectGov's Review Sourced from Google
Enginess has been a pleasure to work with as they've updated our corporate website's look and feel, and their customer support continues to be nothing but stellar. Any time we reach out to them for assistance, regardless of how big or small the task may be, they always respond in a timely manner and fix the issue at hand.
Umbrella IT is a globally oriented company with a focus on fintech, retail and media. Umbrella IT is one of the top app development companies that provide common web/mobile and unique services such as Dedicated Team, IT Rescue Team, WordPress VIP Development Team, Project inn 3 months, UX Development...
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We are a technology solutions company specializing in software testing, custom software development, and AI-driven software solutions. We provide top-notch, holistic solutions to enable continuous delivery of high-quality software...
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Top Website and Mobile application Development Company in India...
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Princy Varsani's Review Sourced from Google
Amazing experience! I've Learn lots of things in this Techvoot Solutions also challenging works and I had always learning new things, offering exceptional services and a supportive work environment. With its flexible policies and dynamic atmosphere , The most amazing part of this company is it does not let you feel like you are an employee.Very cooperative colleagues, helpful guide for project and work.
jinali vora's Review Sourced from Google
Techvoot is all about growing in technologies... They Unlock the Talent of every employees and provide all new learning opportunities, companionship, good and happy environment and of course salary on time, which we all need. But, mainly Techvoot gives Work Satisfaction and Peace Of Mind while working , which is very important to all the employees.
Himanshu Vaghela's Review Sourced from Google
I enjoy working at this company due to challenging works and I had always learning new things. colleagues & seniors are also great & in the work they support me to learn new things. The company is very flexible in timing, plus HR & directors are very down to earth. I am too happy with techvoot family. :smiling_face_with_3_hearts:
We are a team of digital specialists, including designers, developers, project managers, quality analysts, and SEO consultants, serving a variety of international clients...
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Rakesh Kumar's Review Sourced from Google
Working here has been a fantastic experience! The company fosters a collaborative and conducive work environment, with ample opportunities for growth and learning. The management is supportive, and the team culture is amazing. Proud to be part of this organization!
avni godara's Review Sourced from Google
I am working this company from past year , it is a pleasant experience for me. If you have any problem regarding work your team mates and superiors always there to help . This company has very nice environment and completely focused on work. If you are hardworking and putting your efforts , always appreciate your work .
Prashant Saraswat's Review Sourced from Google
Working with baltech from past 4 year's and I feel happy working with this organisation. It is the best place to work having world class technology and top quality projects. Good environment to work.
TaqniaTec specializes in delivering website and e-store design services tailored to meet the needs of companies, alongside other technological solutions. Our expertise lies in crafting innovative digital solutions that empower businesses to thrive in the ever-evolving digital landscape...
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Nectarbits stands out as the premier custom software development company in Canada, offering tailored solutions to businesses, including web design and development services. With a commitment to excellence, we provide innovative solutions that meet our clients' unique needs and drive their success in the...
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Pinal Patel's Review Sourced from Google
I am thoroughly impressed with the level of expertise this company brings to website development. They paid attention to every detail and delivered a website that exceeded our expectations. Highly recommend their services!
Pratik Patel's Review Sourced from Google
Outstanding service! This software development company exceeded all our expectations in website design and development. They have a talented team that truly understands our vision. Looking forward to more collaborations!
Tea Me And Tales.'s Review Sourced from Google
The website design and development services offered by this company are nothing short of exceptional. They have crafted a website that not only boasts a stunning visual appeal but also operates seamlessly. I couldn't be more delighted with the final outcome.
We guide brands from inception to launch with our comprehensive suite of services including Website Design & Development, Marketing Strategy, Branding, SEO, Social Media Marketing, Graphic Design, Unified Communications (VoIP), and more...
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Nikhil Mahajan's Review Sourced from Google
Animis Global has delivered invaluable service for our business. Their team of marketing specialists have consistently given exceptional output having a deep understanding of our industry and target audience. They have helped us significantly increase our online visibility and drive conversions. I strongly recommend this Digital Marketing Firm to any business looking to elevate their digital presence and achieve tangible results.
Niharika Chhetri's Review Sourced from Google
I can't say enough good things about Animis Global! We recently hired them to create our marketing materials - business cards, flyers, and brochures for an upcoming campaign for our new hires. Not only did they exceed our expectations with the design and quality of the materials delivered (soft touch and very good quality prints), but they also came to our rescue when we needed urgent help with our website's order management system. They went above and beyond to resolve the issue promptly, showing their dedication and professionalism. I highly recommend Animis Global for their exceptional services and customer care!
shivika sehgal's Review Sourced from Google
Animis Global is the epitome of excellence in branding and social media marketing. Their creative genius and strategic approach helps transform your brand’s online identity . From crafting a cohesive brand identity to executing dynamic social media campaigns, their work is nothing short of exceptional. The team at Animis Global is not only highly skilled but also incredibly passionate about delivering results. Working with them has been an absolute pleasure. If you're looking to take your brand to the next level, Animis Global is the partner you need! Highly recommend their services to anyone seeking impactful branding and social media solutions.
Tech In A Tux delivers comprehensive digital presence solutions, from Website Design to SEO and Social Media Marketing, helping businesses thrive in the online world. With a focus on personalized service and expert support, we make technology accessible to businesses of all sizes...
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Kelly Guan's Review Sourced from Google
Alejandro did an incredible job helping me finish my PC build. He worked quick and efficiently, but never rushed, taking the time to explain what he was doing along the way. I learned a lot from him throughout the process. Not only did he get everything running smoothly and set up perfectly, but he also cleaned it up so it looked sleek and organized. His service was professional, friendly, and super easy to work with, making the whole experience stress-free. He is a genuine and humble person offering his services on a donation basis, making quality PC support accessible to everyone. I definitely recommend Alejandro to anyone looking for PC help!
Vy Tuyet Nguyen's Review Sourced from Google
Hands-down the most solid guy out there that understands PCs. Alejandro is super understanding, patient, and honest. When he found out that my (outstandingly dingy) PC had engineering samples and wouldn't be considered for much of the salt I paid for for it, he told me straight up, something I really appreciate.Alejandro saw my vision for my dream PC setup and wanted to bring it into motion. He advised me in what I could do to better it and what could enhance the visuals.Alejandro also took my old PC and was able to salvage its parts, getting rid of what needed to be gone, and saving the parts that could be used once more. It saved me a lot of money.While we were chatting about my PC, he was also very down-to-earth and wanted to get to know more about me. He didnt see me as a client but as a fellow community member he wanted to help. Alejandro emphasized that it wasn't about the traction he got, but the people he was able to help and connect with.A bright, awesome guy who definitely loves doing what he does. I cannot recommend him enough. If you're wanting a new PC/needing help with PCs/want to consult someone--Alejandro is your guy!
Matt Braun's Review Sourced from Google
Great service! Alejandro helped me build my computer into my pelican case. He got the job done quickly and had it back to me the next day. He also helped me reboot an old laptop that no one else could fix. I'm really impressed! I would highly recommend Alejandro 100%.
Digital Hive Solutions transforms brands with innovative marketing and IT strategies. With affordability, timely delivery, and a client-first approach, we prioritize continuous communication to ensure success. Our expert team blends creativity and technology to bring your brand to life and drive your business...
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Farhan Malik's Review Sourced from Google
Optimization of realistic leverage when scaling your business & growth via social reach or enterprise software solution. Ali is the right guy to consult with. Highly recommend Digital Hive Solutions.
Shahab Mohd's Review Sourced from Google
exceptional service! A friend of mine recommended using their service and I'm glad I took the advice. I needed a software solution but was limited to my budget. Not only did they provide the features I had asked, they also provided recommendations on the tool (probably because of the experience they've accumulated over the years). Extremely happy with the service. Keep up the good work
Orionik Technologies is a global leader in mobile app development, software development, and digital marketing. With a presence in India and Canada, we deliver innovative, tailored solutions that help businesses thrive in a fast-paced digital world. Our expertise spans web and mobile app development...
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Parth Sathvara's Review Sourced from Google
If you are considering joining this company to build your career, I strongly recommend you pause and gather accurate information first, as it could save you from making a decision that might put your career at serious risk. Despite having some promising projects, the company lacks experienced employees in the relevant technologies and is actively seeking developers who can work on these complex projects for unreasonably low salaries. There is absolutely no work-life balance, and the working hours are extremely rigid. Salaries are frequently delayed, and the company does not maintain any emergency financial support for employees. Moreover, there is a complete absence of effective management or structured business operations. Unrealistic expectations are placed on employees, including the demand to complete long-term projects within impractically short deadlines. Overall, these issues raise significant concerns about the company's professionalism, sustainability, and respect for employee well-being.
With 25+ years of experience, I support small businesses and entrepreneurs in creating impactful online presences through expertly crafted, high-performing Squarespace websites...
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Detroit-area operations consulting firm helping mid-sized life sciences, ecommerce, and field organizations align workflows, systems, data, and technology...
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Vicitrex builds smarter businesses through AI, automation, and next-gen web development. We don't just write code, we design systems that think, adapt, and scale with you. From intelligent workflows to innovative digital platforms, our team fuses creativity with tech to unlock new efficiencies and growth...
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Autor Technologies is a Toronto AI development studio. We build production AI systems custom AI agents, voice assistants, and LLM integrations for healthcare, real estate, professional services, SaaS and finance. Senior engineers only: no offshore, no handoffs...
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AI-Native Web Design & E-Commerce Development at FactoryJet combines advanced AI-driven insights with expert design and development to create intelligent, scalable websites and online stores. We use machine learning for predictive UX, data-backed content optimization, personalized shopping experiences, and...
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Akanksha's Review Sourced from Google
I had an amazing experience working with FactoryJet, and I can confidently say they are one of the top web design and e-commerce development companies in the market today. They redesigned my entire website with a clean, modern UI and built a powerful backend that has already started bringing in new enquiries and qualified leads.FactoryJet’s team is extremely knowledgeable about SEO, conversion-focused design, and high-performance e-commerce platforms. They helped me structure my pages correctly, improve loading speed, and set up features that make managing my business online so much easier.Their attention to detail, transparent workflow, and commitment to delivering real business results truly stand out. It’s rare to find a tech partner that understands both design and strategy at this level.If you’re searching for a professional website development agency, a trusted e-commerce partner, or simply want a website that drives sales, I highly recommend FactoryJet. They have exceeded every expectation and delivered a solution that genuinely helps my business grow.
Bhavesh Barot's Review Sourced from Google
FactoryJet delivered an outstanding website for my service-based business, and I could not be happier with the results. They built a clean, professional, and high-converting website that immediately improved customer trust and enquiry rates.Their team understands how service businesses work—what information customers look for, how to structure pages, and how to design for credibility. The website they built is fast, SEO-optimized, and already ranking for several important keywords.FactoryJet is by far one of the most skilled web design and development agencies I’ve come across. They combine creativity with strategy and truly care about helping your business grow.I fully recommend them to anyone looking to build or upgrade their website. You will be impressed with their quality, professionalism, and results.
Bombay Petals's Review Sourced from Google
FactoryJet is hands down one of the best E-Commerce development agencies I’ve worked with. They helped me design and launch a fully custom online store with a beautiful UI, smooth checkout experience, and SEO-optimized product pages.Within the first few weeks of going live, we started seeing more traffic and real sales growth. Their expertise in E-Commerce strategy, product structuring, UX design, and conversion optimization truly reflects in the final results.They also helped me integrate key features like payment gateways, inventory management, and remarketing setups—things that other agencies often overlook.If you're looking for a professional, reliable team to build your E-Commerce website, FactoryJet should be your first choice. They deliver results, not just websites.
LP&A delivers practical, no-nonsense IT and cybersecurity for small and mid-sized organizations. We combine proactive monitoring, ransomware protection, and responsive support to keep your business running without disruption. From modernizing email and cloud systems to securing endpoints and users, we focus...
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tao ge's Review Sourced from Google
The LP Team is consistently supportive and responsive to all of our company's IT inquiries. They provide excellent service and are always quick to assist with any technical questions or issues we encounter.
Rudy Cronk's Review Sourced from Google
We've had an excellent experience working with LPA. Their team is knowledgeable, responsive, and highly professional—always delivering reliable solutions that meet our needs. Whether it’s troubleshooting issues, optimizing our systems, or providing proactive support, they consistently go above and beyond. Their customer service is outstanding, and we truly appreciate their expertise and dedication. Highly recommend LPA for anyone looking for top-tier IT support!
Wayne Parent's Review Sourced from Google
We've been a client of LP & Associates for 20 years! They've been great to work with. Knowledgeable, responsive and cost effective.
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding IT services companies in Canada. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
To choose the right IT services companies in Canada for your business, consider the following steps:Â
If you need help finding a Canada IT services company, visit our Marketplace and submit your project brief. We'll connect you to top providers at no cost.Â
You can verify the credentials of a Canada IT support company by:Â Â
An established Canada IT support company must also be well-versed in federal and provincial policies, such as the PIPEDA and the BC Personal Information Protection Act.Â
The main factors that affect the pricing of Canada IT support companies include service type and scope, IT infrastructure complexity, number of devices and users, and compliance requirements. Additionally, team size, expertise, and agency location can also impact overall costs.Â
Below is a breakdown of average costs (CAD):Â
Yes, established Canada IT support companies can scale with your business growth. Mature providers offer flexible SLAs, allowing you to adjust service tiers, response times, and team capacity without disrupting operations. Â
They can also support higher traffic and storage demands, expand monitoring coverage, and provide specialized expertise (e.g., cybersecurity, AI development) as needed, ensuring your IT environment keeps pace with your business needs.Â
It depends on your requirements. Choose IT services companies in Canada for tighter service turnarounds and more secure pipelines. They also offer on-premise support and time zone alignment, which are crucial for emergency cases. Additionally, they can provide bilingual (French/English) end-user support, increasing customer satisfaction.Â
On the other hand, outsourced IT support companies may be more affordable, but they require strong SLAs, security protocols, and data governance. Moreover, they may not be familiar with local regulations, like PIPEDA and PHIPA.Â
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