Looking for a managed IT service provider in the USA? DesignRush simplifies the process for you by showcasing top managed services, supported by a 4.5-star average rating from 800+ verified reviews. Browse trusted companies and filter by pricing or reviews to confidently choose the best option for your business.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Cheesecake Labs
VerifiedVerified by the DesignRush team for authenticity and credibility.For enterprise managed services in US markets, Cheesecake Labs delivers cloud hosting, security, and application management from its San Francisco headquarters. The firm supports clients across industries including finance, healthcare, and consumer products with staff augmentation, DevOps and cloud expertise...
Top Services:
- Mobile App Development
- Software Development
- AI Development
- Staff Augmentation
- Blockchain
- Show more
- Location
- San Francisco, California
- Number of Employees
- 50 - 99
- Portfolios Count
- 13 Projects Listed
For US organizations needing end-to-end IT infrastructure support, Matrix Bricks delivers managed services alongside web development and digital marketing. Though headquartered in Mumbai, India, the firm operates a Colorado office and has completed projects for American clients including QAD, Tax Print, and...
Top Services:
- Digital Services
- eCommerce Development
- SEO
- Digital Marketing
- Web Development
- Show more
- Location
- Denver, Colorado
- Number of Employees
- Under 49
- Average Hourly Rate
- $45/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 54 Projects Listed
Shinetech Software has completed many projects for US clients, including a Magento ecommerce rebuild for a global enterprise and custom CRM tools for NDIS services. Founded in 2001 and headquartered in New York, the firm offers dedicated development teams and staff augmentation with an average developer...
Top Services:
- Software Development
- Staff Augmentation
- AI Development
- DevOps Consulting
- Mobile App Development
- Show more
- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $30/hr
- Portfolios Count
- 6 Projects Listed
a1qa is based in Georgia, in the United States, and delivers quality engineering, automated testing, and managed IT services to clients across telecom, finance, eCommerce, healthcare, and government sectors. The firm's 1,000+ QA specialists have completed 1,500+ projects since 2003, offering continuous...
Top Services:
- Software Testing
- Managed Services
- IT Services
- Staff Augmentation
- Show more
- Location
- Decatur, Georgia
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 16 Projects Listed
For organizations needing managed IT services across US locations, Fullestop delivers applications, disaster recovery, help desk, hosting and cloud, network management, and software evaluation from offices in New Jersey, though headquartered in Jaipur. The team holds CMMI Level 3 and multiple ISO...
Top Services:
- Mobile App Development
- AI Development
- Web Development
- Software Development
- eCommerce Development
- Show more
- Location
- Jersey City, New Jersey
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 28 Projects Listed
Root802 is one of Vermont's newest web development firms but our roots go deep. At Root802, we provide a full range of services. From concept and design, to launch we've got you covered. Our services include Web Design, Hosting, Email, Domain Registration & Custom Integrations...
Top Services:
- WordPress Website Design
- Web Design
- Graphic Design
- Managed Services
- Software Development
- Show more
- Location
- Shelburne, Vermont
- Number of Employees
- Under 49
- Average Hourly Rate
- $135/hr
- Minimal Budget
- $1,000 - $10,000
Urolime, a prominent DevOps consulting firm, excels in crafting tailored solutions that cater to your infrastructure, application, and business requisites...
Top Services:
- DevOps Consulting
- Cloud Consulting
- Mobile App Development
- Software Development
- Staff Augmentation
- Show more
- Location
- Dallas, Texas
- Number of Employees
- 100 - 249
Design Monks is an experienced agency offering UI/UX, product design, MVP builds, and branding for startups and growing companies.Clients trust the agency for its consistent quality, practical thinking, and ability to turn early ideas into products that actually work, which is why many come back for...
Top Services:
- UI/UX Design
- Web Design
- Web Development
- Mobile App Development
- Managed Services
- Show more
- Location
- Jersey, Virginia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 5 Projects Listed
Pro Products Web Development (PPWD) is a full-service digital agency specializing in custom eCommerce, web development, and digital marketing. With 25+ years of experience, we deliver tailored solutions across Magento, Shopify, WordPress, BigCommerce and more. Our services also include SEO, SEM, custom...
Top Services:
- Web Development
- Web Design
- Digital Marketing
- eCommerce Development
- SEO
- Show more
- Location
- Smithfield, Rhode Island
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- $10,000 - $25,000
XO IT Services offers true business value with a unique combination of service quality and high-end advice. Specializing in Windows PCs, Macs, servers, and more, we provide 24/7 managed IT services, IT consulting, cyber security, IT outsourcing, and cloud hosting...
Top Services:
- Cybersecurity
- IT Services
- Managed Services
- Cloud Consulting
- Show more
- Location
- Los Angeles, California
- Number of Employees
- Under 49
Bay Networks: Your IT authority with a strong IT outsourcing focus. Specializing in MSP, we offer tailored solutions, guaranteed satisfaction, and a competitive edge...
Top Services:
- Managed Services
- Cybersecurity
- Cloud Consulting
- IT Services
- Show more
- Location
- Menlo Park, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $169/hr
- Minimal Budget
- $1,000 - $10,000
With over 20 years of industry experience, Gecko Dynamics is a trusted partner for startups and enterprises. Our team delivers end-to-end solutions using Java, Angular, Flutter, and AWS. From ideation to post-launch support, we're dedicated to driving progress for our clients across industries...
Top Services:
- Software Development
- Mobile App Development
- Web Development
- Staff Augmentation
- IT Services
- Show more
- Location
- San Francisco, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Portfolios Count
- 11 Projects Listed
We help organization’s meet and surpass their business goals and objectives by providing secure, reliable, and modern IT services to minimize risks and ensure business operations, creating value beyond profit as your trusted technology advisor...
Top Services:
- Managed Services
- IT Services
- Cloud Consulting
- Cybersecurity
- Web Development
- Show more
- Location
- Miami, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- Under $1,000
Mystic Media is a full-service technology agency specializing in custom software, mobile app, web, and firmware development. Our experienced team works closely with startups, growing businesses, and enterprise organizations...
Top Services:
- Mobile App Development
- Software Development
- Web Development
- AI Development
- Cloud Consulting
- Show more
- Location
- Sandy, Utah
- Number of Employees
- Under 49
- Average Hourly Rate
- $160/hr
- Minimal Budget
- $50,000 & Up
- Portfolios Count
- 12 Projects Listed
Avant Tech is an Innovation driven company operating in the US, Nigeria and the Philippines, We specialize in the recruitment of international across countries and carry our Business Process Outsourcing Services...
Top Services:
- BPO
- IT Services
- HR Outsourcing
- Managed Services
- Mobile App Development
- Show more
- Location
- Peachtree City, Georgia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $200/hr
- Minimal Budget
- Under $1,000
DigitalEffex provides a comprehensive range of creative web services and business solutions. From professional web hosting, design, and development to strategic marketing and enterprise management, we help elevate your online presence and drive growth...
Top Services:
- Web Design
- Managed Services
- SEO
- Logo Design
- Social Media Marketing
- Show more
- Location
- Pace, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
At BuildPro Business Services, we specialize in Virginia Beach and Hampton Roads web design that helps local businesses stand out online. Whether you're in Virginia Beach, Norfolk, Chesapeake, or outside the greater Hampton Roads area, our web design services are tailored to your business's unique needs...
Top Services:
- Web Development
- Web Design
- SEO
- Managed Services
- Show more
- Location
- Virginia Beach, Virginia
- Number of Employees
- Under 49
- Average Hourly Rate
- $200/hr
- Minimal Budget
- $1,000 - $10,000
We help companies fill the SAP skills gaps they desperately need. Whether youre wrestling with a key SAP knowledge holder departure, not having enough BASIS personnel, unable to affor full time on-site consultants, neding coverage for Weekends and Public Holidays, or spread so thin no one can take a vacation...
Top Services:
- Managed Services
- IT Services
- Location
- Dallas, Texas
- Number of Employees
- Under 49
LookingPoint is a solution provider specializing in advanced IT infrastructure, such as professional services, managed services, project management, and hardware procurement. Our expertise centers on collaboration, security, and networking...
Top Services:
- Cybersecurity
- IT Services
- Managed Services
- IoT
- Show more
- Location
- Pleasant Hill, California
- Number of Employees
- Under 49
Single Point of Contact is a Managed Security Service Provider managing and resolving our clients network and security issues. We provide a 24-7 help desk and Servie Level Agreements guaranteeing we will begin resolution within a specified time...
Top Services:
- Cybersecurity
- IT Services
- Managed Services
- Software Development
- VR/AR
- Show more
- Location
- Palo Alto, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $10,000 - $25,000
We're passionate about two things - technology, and seeing Denver-Area businesses succeed. Our computer and network teams are experienced and certified, and our solutions are built for security. Call or email today to schedule a free consultation with one of our top experts...
Top Services:
- IT Services
- Managed Services
- Location
- Denver, Colorado
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
A leading IT outsourcing & software development company offering AI-Powered web and mobile app development services...
Top Services:
- AI Development
- Mobile App Development
- Web Development
- Software Development
- IoT
- Show more
- Location
- Fremont, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Portfolios Count
- 2 Projects Listed
Zeal is a local, Dallas-based software development boutique consultancy...
Top Services:
- Software Development
- Staff Augmentation
- Big Data Analytics
- IT Services
- Managed Services
- Show more
- Location
- Dallas, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $175/hr
- Minimal Budget
- $50,000 & Up
- Portfolios Count
- 7 Projects Listed
We are on an endless pursuit to deliver quality solutions and strive towards customer service excellence. Each day brings a fresh opportunity to reinvent our mission, purpose and vision...
Top Services:
- Software Development
- IT Services
- Managed Services
- Location
- Parsippany-Troy Hills, New Jersey
- Number of Employees
- Under 49
Zivanta Analytics is an IT and big data analytics company that empowers businesses with data-driven insights and cutting-edge technology solutions. By leveraging advanced analytics and IT expertise, the company helps organizations optimize performance, enhance decision-making, and drive growth...
Top Services:
- Mobile App Development
- Web Development
- Big Data Analytics
- IT Services
- Managed Services
- Show more
- Location
- Eden Prairie, Minnesota
- Number of Employees
- Under 49
Pegasus One are a trusted Software Development Company based in Southern California with clients all over North America. Since 2009 we’ve been a software innovation partner for SMBs and Fortune 500 companies...
Top Services:
- Software Development
- IT Services
- AI Development
- Mobile App Development
- Managed Services
- Show more
- Location
- Orange County, California
- Number of Employees
- 50 - 99
Founded by Robert Phelps, a former Apple employee, Creative IT helps companies that utilize Apple and Microsoft technologies through Managed IT Support in Kernersville, NC. Whether you need services for Cybersecurity Support, Regulatory Compliance, Network Continuity, Cloud Migration or Data Backup, turn to...
Top Services:
- Managed Services
- IT Services
- Cloud Consulting
- IT Compliance Solution
- Show more
- Location
- Kernersville, North Carolina
- Number of Employees
- Under 49
- Average Hourly Rate
- $99/hr
- Minimal Budget
- $1,000 - $10,000
Welcome to Solution Mentors - Your Trusted Software Partner and a One-stop Shop for All Your Technology Needs! We have over 20 years of Expertise in business process automation, document management solutions development, software modernization, cloud migration, and technical support...
Top Services:
- Cybersecurity
- Managed Services
- IT Services
- Software Development
- AI Development
- Show more
- Location
- Los Angeles, California
- Number of Employees
- 100 - 249
We help you imagine, create, engineer and run digital solutions that transform how you connect with your customers and grow your business. Through our digital consulting services, we partner with you to iterate and build digital solutions that bring you faster speed-to-market capabilities and stronger...
Top Services:
- Managed Services
- DevOps Consulting
- Big Data Analytics
- IT Services
- Cybersecurity
- Show more
- Location
- St. Louis, Missouri
- Number of Employees
- 1000 & Up
DevriX is a technology and revenue operations consultancy for private equity-backed companies between $50M and $500M in revenue. We work with sponsors across the full hold period: technology and data diligence before a deal, systems and RevOps execution after close, and exit readiness end-to-end...
Top Services:
- CRM Consulting
- Big Data Analytics
- Business Consulting
- Managed Services
- WordPress Website Design
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $140/hr
- Minimal Budget
- $25,000 - $50,000
The Hackett Group (NASDAQ: HCKT), a global strategic business advisory and operations improvement consulting firm, is a leader in best practice advisory, business benchmarking, and transformation consulting services including strategy and operations, working capital management, and globalization advice...
Top Services:
- IT Services
- Managed Services
- AI Development
- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $150/hr
AllSafe IT offers robust Managed IT services designed to protect your business technology. With over 15 years of experience in Los Angeles, they provide responsive support, prioritize cybersecurity, and customize services to meet your specific needs...
Top Services:
- IT Services
- Cybersecurity
- Managed Services
- Software Development
- Cloud Consulting
- Show more
- Location
- Los Angeles, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $150/hr
- Minimal Budget
- $1,000 - $10,000
Miles IT, founded in 1997, leads in Managed IT Services and Legal Technology, helping businesses across the U.S. to achieve more through technology. We provide 24/7 support, software development, digital marketing, and have been recognized as one of the nation's top IT companies...
Top Services:
- Managed Services
- Cybersecurity
- IT Services
- Web Development
- Software Development
- Show more
- Location
- Tampa, Florida
- Number of Employees
- 500 - 999
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 5 Projects Listed
CSI Networks has been helping businesses increase productivity and profitability since 1992, by designing, installing, and maintaining computer network systems and marketing, developing and hosting Internet websites as well as sales and installation of digital telephony communications systems...
Top Services:
- SEO
- Web Design
- IT Services
- Managed Services
- Show more
- Location
- Sarasota, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
Anblicks is a Cloud Data Analytics Company – Enabling Enterprises with Data-Driven Decision Making. Since 2004, Anblicks has been enabling customers across the globe, with their digital transformation journey...
Top Services:
- Software Development
- AI Development
- Mobile App Development
- Software Testing
- Big Data Analytics
- Show more
- Location
- Addison, Texas
- Number of Employees
- 500 - 999
Reliable managed and outsourced IT support in New York, New Jersey, and others. Troinet is an Information Technology company that offers IT support for Networks, Phone Systems, Servers, Security, Compliance, and Managed IT Solutions...
Top Services:
- Cybersecurity
- IT Services
- Managed Services
- Software Development
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $1,000 - $10,000
Our motto is "Building Success Together®," which reflects our commitment to investing in our clients and partners to propel them towards achieving their business goals. As a result, Nisum has grown due to the trust we have built and the success we bring to our network. We thank our clients, partners, and...
Top Services:
- Managed Services
- IT Services
- Blockchain
- Location
- Brea, California
- Number of Employees
- 1000 & Up
Juern Technology is the premier IT security and services provider in Austin and San Antonio. We make IT invisible for businesses, providing unmatched support and protection. With our fast response time, personalized service and proactive approach, we keep your projects on track, your remote workers connected...
Top Services:
- Cybersecurity
- Managed Services
- IT Services
- Location
- San Antonio, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- $1,000 - $10,000
SecureTech offers a single source for all your business technology needs. We bundle a complete information technology management solution tailored to your needs and business functions. No matter what your unique technology needs are, we can support your business...
Top Services:
- IT Services
- Cybersecurity
- Managed Services
- Location
- San Antonio, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $145/hr
Founded and headquartered in San Antonio, Texas in 1995, Rx Technology supports the data, security, fire and IT needs of clients with efficient, solution-based services...
Top Services:
- Cybersecurity
- IT Services
- Managed Services
- Location
- San Antonio, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $135/hr
- Minimal Budget
- $1,000 - $10,000
Computer Solutions offers an array of information technology products and services primarily to the South Texas region...
Top Services:
- Managed Services
- IT Services
- Location
- San Antonio, Texas
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $1,000 - $10,000
Magna5 is a managed IT service provider focusing on network monitoring and maintenance, backup and disaster recovery, managed security, help desk, and SD-WAN...
Top Services:
- Managed Services
- IT Services
- Cybersecurity
- Location
- Frisco, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $300/hr
- Minimal Budget
- $1,000 - $10,000
Straight Edge Technology is a company committed to excellence and working with a purpose. We want to create an environment that encourages teamwork and allows employees to strive for the same core values...
Top Services:
- Cybersecurity
- IT Services
- Location
- Corpus Christi, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
We are proud to serve and support San Antonio’s small business community...
Top Services:
- Cybersecurity
- Location
- San Antonio, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
Headquartered in Sacramento, California, SunstoneIT is a Certified Small Business with a primary focus on providing IT products and solutions to the public sector, as well as private sector companies...
Top Services:
- Mobile App Development
- Managed Services
- IT Services
- Software Development
- Show more
- Location
- Sacramento, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 20,000+ customers worldwide...
Top Services:
- Mobile App Development
- Cloud Consulting
- Location
- New York City, New York
- Number of Employees
- 250 - 499
RiseIT is an unmatched technology service and software development company working to accelerate the growth of your business...
Top Services:
- Managed Services
- Cybersecurity
- IT Services
- Software Development
- Mobile App Development
- Show more
- Location
- Addison, Texas
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $100/hr
Orion eSolutions is not only a one stop shop for technology but also a software boutique specialised in development of web applications, mobile apps, desktop application or customisation of already built technology upto the par of best practice in the market...
Top Services:
- Mobile App Development
- Web Development
- eCommerce Development
- Software Development
- AI Development
- Show more
- Location
- San Jose, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $10,000 - $25,000
We are an industry leading technology company in Orange County, CA specializing in managed IT services, cybersecurity & digital marketing for small and medium sized businesses. We ensure your systems are secure, running optimally and that you have help when needed...
Top Services:
- Digital Marketing
- SEO
- PPC
- Managed Services
- Cybersecurity
- Show more
- Location
- Orange County, California
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Katava Marketing is a full-service digital marketing agency helping businesses nationwide grow through strategy, branding, website design, SEO, content development, and paid media management...
Top Services:
- Web Development
- SEO
- Digital Marketing
- PPC
- Managed Services
- Show more
- Location
- Chester, New Jersey
- Number of Employees
- Under 49
- Average Hourly Rate
- $180/hr
- Portfolios Count
- 1 Project Listed
Managed Service Providers by City
Managed Service Providers by State
Popular Services
Hiring Guide: How to Choose the Best Managed IT Services Providers in the US
How to choose the best managed service provider in the United States?
Use the criteria below to narrow your shortlist before moving into detailed discussions:
- Clarify internal requirements
Start by mapping your current IT environment, key pain points, and expected growth. This helps you filter out providers that aren’t built for your scale or complexity. - Look for proven, relevant experience
Prioritize MSPs with experience supporting businesses like yours. Industry familiarity, certifications, and documented results signal the ability to operate within your technical and regulatory landscape. - Assess service breadth and maturity
An experienced MSP should support both daily operations and higher-level needs such as security, cloud optimization, and disaster recovery with the ability to adapt services over time. - Evaluate scalability and stability
The right partner can scale infrastructure and security as your business evolves, without service disruption or constant contract changes. - Review security and compliance readiness
Make sure the MSP you choose has proven experience handling data protection, risk management, and industry-specific compliance requirements. - Measure responsiveness and reliability
Clear SLAs, defined response times, and consistent communication practices are essential for maintaining continuity and minimizing downtime. - Check reputation and transparency
Client reviews and references should provide some insight into how the MSP will operate once the partnership starts.
What results could businesses expect from an MSP?
Working with a managed services provider leads to measurable operational outcomes alongside long-term business benefits. Here’s what you can expect:
- Reduced downtime and disruption
Organizations using managed services report up to a 27% decrease in system downtime, driven by continuous monitoring and faster incident response. - Lower overall IT operating costs
Companies that outsource IT operations report an average 19-30% reduction in IT operational expenses, primarily due to fewer outages, automation, and reduced internal overhead. - Faster issue resolution
AI-backed monitoring and automation used by MSPs have reduced incident response times by up to 40%. - Stronger resilience during security incidents
Managed security services helped mitigate over 36% of ransomware incidents globally in 2024, improving recovery speed and containment. - Better scalability as the business grows
You would be able to scale users, devices, and infrastructure without performance degradation or service gaps.
These results explain why in 2024 more than 68% of enterprises outsourced at least one IT function and why the U.S. accounted for 38% of the global MSP market.
How does a managed IT services company ensure security, compliance, and data protection?
With a global shortage of 3.5 million cybersecurity professionals, 43% of organizations now outsource cybersecurity capabilities to managed providers. MSPs help businesses protect their systems and data through continuous monitoring and compliance-led practices:
- Cybersecurity monitoring and response
MSPs provide 24/7 monitoring across networks, endpoints, and cloud systems. AI-powered detection significantly improves response speed: it reduces average breach detection time from 181 days to 51 days and enables 73% faster containment than in-house teams. - Ransomware and threat mitigation
Layered security controls and rapid isolation help limit the impact of attacks. In 2024, over 36% of global ransomware incidents were mitigated through MSP-managed security services, improving recovery and containment outcomes. - Backup, disaster recovery, and continuity
MSPs maintain encrypted, redundant backups and tested recovery plans, which are required under many regulatory frameworks and critical for minimizing downtime during incidents. - Compliance management
34% of companies adopted managed security services specifically to meet compliance standards such as HIPAA, PCI DSS, and GDPR. What MSPs do is track regulatory requirements and maintain audit-ready documentation.
How to tell if a business needs fully managed services or co-managed IT?
The decision comes down to how much internal IT capability you have and how much responsibility you want to retain.
Fully managed IT is typically the right fit if:
- You don’t have an internal IT team or rely on generalist support
- You want to outsource IT operations, security, and maintenance fully
- Predictable monthly costs matter more to you than hands-on control
In this model, the managed services company owns day-to-day IT, including help desk, infrastructure, cybersecurity, compliance, and planning.
Co-managed IT is usually a better option if:
- You already have an internal IT team, but they lack capacity or specialized skills
- You want to retain oversight while outsourcing areas like security, cloud, or monitoring
- Your IT needs to scale with growth or hybrid work
What questions should you ask before hiring a managed services firm?
Asking targeted questions early will help you clarify how a managed service provider operates in practice, beyond sales promises and proposals.
Relevant Background
- What services and technologies/platforms do you specialize in?
- Can you share case studies and client references similar to my project scope and complexity?
- What is your support coverage (e.g., onsite or remote, after-hours coverage)?
Services and Processes
- How are support requests handled end-to-end (e.g., channels, ticket triage, and service level agreements)?
- Which security frameworks and compliance standards do you follow?
- What are our operational governance practices for incident response, escalation, change management, and post-incident reviews?
- What recovery time and recovery point objectives do you commit to, and what architecture/backup assumptions are required to meet them?
Related to Your Project
- Who will manage our systems daily, and what is their seniority level?
- How will you integrate with our existing tools and systems?
- How do you handle scaling and capacity planning as demand grows?
- What level of ongoing support is included after onboarding, and what will be billed separately?
How to find top managed services companies on DesignRush that fit your budget?
DesignRush helps you avoid guesswork by identifying MSPs that align with your budget and hiring criteria. You can compare providers based on reviews, team size, and rates.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
|
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Managed IT Services FAQs
What can a managed IT service provider do for business?
A managed service provider (MSP) is an external partner that manages and supports your IT systems so your team can focus on running the business instead of fixing tech issues.
MSPs typically handle:
- IT infrastructure management (networks, servers, hardware, and cloud systems)
- Proactive monitoring and maintenance to prevent downtime
- Cybersecurity and data protection, including threat detection and incident response
- Backup and disaster recovery to protect business-critical data
- Help desk and technical support for day-to-day issues
- IT planning and advisory, aligning technology with business goals
As IT environments grow more complex, more U.S. businesses are turning to managed services.
The U.S. managed services market reached $69.9 billion in 2024 and is projected to grow at a 10.5% CAGR through 2033, driven by remote work, cloud adoption, and rising cybersecurity threats.
What types of MSPs are there?
Managed service companies can be categorized in two ways:
1. By provider model (how the MSP operates and partners with your business)
| Type | What It Covers | Best For |
| Pure-Play MSPs | Core IT operations like monitoring, maintenance, patching, and system support | Small to mid-sized businesses needing reliable day-to-day IT management |
| Staffing-Led MSPs | Managed IT services combined with IT staff augmentation | Companies that need flexible capacity or temporary technical expertise |
| High-Level (Strategic) MSPs | End-to-end IT management, cybersecurity, cloud strategy, and long-term planning | Enterprises with complex infrastructure and strategic IT needs |
2. By service focus (what specific IT functions they manage)
Most specialize in one or more of the following areas:
- IT support: Ongoing monitoring, troubleshooting, and system maintenance
- Security services: Threat detection, vulnerability management, and compliance support
- Cloud services: Cloud migration, optimization, and ongoing management
- Network services: Network monitoring, performance optimization, and connectivity management
- Backup & disaster recovery: Data protection, backups, and business continuity planning
- Industry-specific: Tailored IT support for regulated sectors like healthcare, finance, retail, and legal
What benefits can businesses expect from managed IT service providers?
MSP services are designed to reduce operational strain and create more stability. Here’s what they bring to the table:
- Predictable IT costs
Fixed or subscription-based pricing reduces budget uncertainty and unexpected expenses. - Access to specialized expertise
On-demand support across infrastructure, cloud, security, and compliance. - Proactive system oversight
Performance issues now carry the same business impact as outages. According to Catchpoint’s SRE Report 2025, 53% of organizations agree that “slow is the new down,” reinforcing why proactive monitoring and performance management are core managed services benefits. - Stronger security foundations
Continuous threat monitoring, patching, and security controls reduce exposure to cyber risks. This is an increasing priority as the FBI recorded 859,532 cyberattacks in the U.S. in 2024, marking a 144% increase since 2018. - Simplified compliance support
Built-in processes ensure you meet regulatory requirements like HIPAA and PCI DSS. - Optimized technology management
Guidance on selecting, maintaining, and updating systems helps you avoid waste. - More focus on core work
Internal teams spend less time on IT operations and more on business priorities.
What is the difference between staff augmentation and managed services?
Staff augmentation providers and managed service providers both offer IT outsourcing solutions, but they differ in several key ways:
| Aspect | Staff Augmentation | Managed Services |
| Primary purpose | Fill skill or capacity gaps | Fully manage defined IT functions |
| Control | Client retains full control | Provider owns delivery and outcomes |
| Engagement type | Short-term or project-based | Usually ongoing, long-term partnership |
| Accountability | Client manages performance | Provider accountable via SLAs |
| Team integration | Works as part of your in-house team | Operates as an external IT owner |
| Cost structure | Hourly or contract-based | Typically fixed or subscription-based |
How much do managed service providers in the USA charge?
On average, managed service firms charge $150-$400 per user per month or $175-$300 per hour. For enterprise-level projects, pricing can start at $10,000 per month.
Main factors that influence MSP pricing:
- Number of users or devices
- Scope of managed services
- Infrastructure complexity and data volume
- Contract length and service hours
Common MSP pricing models:
- Per-user pricing: Predictable costs tied to headcount
- Per-device pricing: Charges based on supported hardware
- Tiered plans: Different service levels at increasing prices
- Flat-rate pricing: Unlimited support for a fixed monthly fee
- À la carte services: Pay only for specific IT needs