Broadplace

I would steer clear of Broadplace. A lot of promises and little delivery. We were completely ghosted by them in the middle of our project. "

Broadplace are extraordinarily helpful & enable us to succeedIn our experience, Broadplace are the best. Our online business has gone from strength to strength since we partnered with Broadplace - it is probably one of the best business decisions we have made in more than 60 years.Broadplace are friendly, helpful, very professional & knowledgeable and enable us to reach our targets. "

We've worked with Broadplace for around 4 or 5 years now, and highly recommend them.Over this time, they have developed a good understanding of our business, we enjoy working with our account managers Paul and Chris, and we've learnt to work well with them!They helped us a great deal to make the most of the pandemic years (which being an online company were good for us) and also assist us with creative ideas when we want to develop new avenues!Their knowledge in their respective fields is very thorough, they are very good at putting this to use for our own business goals, and also explaining things to us simply. "

I am writing this review (the same as in Trustpilot) to let other people know about our experience with Broadplace agency. As an eCommerce business owner, I am very disappointed.I have contacted Broadplace in February 2021 to help us manage our Google Ads campaigns, as the person who was handling them was no longer able to work on them. We had over 3K online products and around £15K monthly budget.They (Sergio) promised us amazing results and convinced me to give them the SEO as well because they work hand in hand with the Ads.- Biggest mistakes of my life (so far, I guess).They started working in March (we paid them in advance of course) and in March, they completely made us dependant on their system, we had some results in the first 2-3 weeks, but this is happening to all newly created campaigns. We were not able to have any control over the products and we couldn't push a product over the others. After I have insisted many times, I had been given access to their product editing system with no training and limited access. During our meetings I was told that this is the right way, just wait and have patience and also: "increase the budget" - because they had a bigger fee.In April we also started "working" on SEO - with disastrous results. We have fired the freelancer we had before, who was doing an amazing job because we thought they will give us even better results. For the first 2 months, we had an increase in organic searches (everyone knows that results are coming slowly and these were the results of our previous freelancer's work) but in June and July, we were obviously going down. We got nearly to the point of bankruptcy.The monthly costs for Google Ads (+ their fees) were the highest we had, yet the sales plummeted to the lowest we had.We stopped in July and took over. It took nearly 3 months to get back to previous levels of sales and ROAS.So, definitely do not recommend it.For anyone wondering if this is genuine, I can post screenshots with proof. I just want to let know other online shop owners of my experience. "

Excellent service! "