NCRI
Let's Grow Together
6285 Northam Dr, Suite 400, Mississauga, ON L4V 1X5, Canada, Mississauga, ONL4V1X5, Canada
NCRI Overview
Number of Employees
100 - 249
Minimal Budget
$1,000 - $10,000
Average Hourly Rate
$8/hr
Year Founded
2009
Who is NCRI?
NCRis core focus on developing digitalization transformation strategies, that enrich customer experience, improve efficiency, mitigate risk, increase compliance and control cost for our clients including fortune 500 since 2008.
Through our Omnichannel customer experience capabilities, we deliver impact in more than 3 continents around the world.
1900+ NCRi family members providing services in 87+ languages and dialects internationally.
13+ Years deep domain expertise with more than 10 million customer interactions, 1000+ Associates and 9+ CX centers.
10+ Operating centers with 1000+Highly skilled FTEs, 14+ QA and compliance officers.
NCRis core focus on developing digitalization transformation strategies, that enrich customer experience, improve efficiency, mitigate risk, increase compliance and control cost for our clients including fortune 500 since 2008.
- A caring culture and optimal blend of Ambassadors and Management.
- In depth understanding of client pillars; implementation, strategic planning, project management, and customer contact architecture.
- Robust network security controls and data encrypted at rest and in transit, with highest Levels of security standard PCI, ISO, SOC2, GDPR.
- NCRi supports over 16,000 BPO customer interactions on a daily basis.
Through our Omnichannel customer experience capabilities, we deliver impact in more than 3 continents around the world.
1900+ NCRi family members providing services in 87+ languages and dialects internationally.
13+ Years deep domain expertise with more than 10 million customer interactions, 1000+ Associates and 9+ CX centers.
10+ Operating centers with 1000+Highly skilled FTEs, 14+ QA and compliance officers.
NCRI Services
Areas of Expertise
- Accounting Expertise
- Advertising Expertise
- Call Center Expertise
Accounting Expertise
Accounting Expertise
- Bookkeeping
- Tax Preparation
Advertising Expertise
Advertising Expertise
- B2B
Call Center Expertise
Call Center Expertise
- B2B
- Inbound
- Outbound
Industries
- Health Care
NCRI Portfolio
- BPOExponential Customer Experience for Leading Fintech
NCRI Team Bios
- Haroon MahmoodPresidentPossesses expertise in strategic planning and project management, along with extensive experience in private, corporate, commercial and retail banking environments.Demonstrated record of success includes managing a sales team of up to 500 members and productivity increases of up to 40%.
- Joe DiNunzioChief Strategy OfficeForward-thinking Sales and Operations Executive with 37 years of experience (CSO, E.V.P, VP National Procurement, and owner operator) in Third Party and First Party BPO operations.
- Debbie HayhowExecutive Vice President, Governance & ComplianceVice President Governance and Compliance at NCRI inc with a wide cross-industry experience in client business-solutions
- Rick PetrellaExecutive Vice President Of TechnologyResourceful, and highly effective solutions-focused senior-level leader with a portfolio of experience in leading large complex IT operations, organizations and projects with multiple job functions and stakeholders. Proven acumen steering the deployment, development and monitoring of IT systems.
- Susan BowmanVice President of Human ResourcesStrategic thinker with a knack for data projection and finance, looking for advancement and growth as HR Vice President. Strong advocate for Diversity, Inclusion & Equity initiatives.
NCRI Clients
- PayPal
- Rogers
- TD Bank
- Dubai Islamic Bank
- RAK Bank
- Flexiti
- Barclays