NCRI

twice now this year, NCRI has mistakenly reported something to collections under my name. the first time i managed to get it removed by equifax, but when it appeared on my report again today, i called NCRI directly and tried to sort it out with them so it doesn't happen again. the first lady i spoke to was incredibly rude and sarcastic - when i corrected her on some wrong information she was giving, she snapped "do you want to come here and do my job then" and ended up hanging up on me. the second lady was very helpful when i called back and confirmed they don't have any open files on me and this was probably a reporting error, which was later confirmed by equifax and it was removed a second time.i understand being a debt collector is probably an unpleasant job, but when you have people actively reaching out trying to resolve issues, you'd expect some degree of professionalism. also, mistakenly reporting someone to collections twice and damaging their credit score is a pretty big oversight on their end. first time ever dealing with this company and i'm unimpressed. "

I keep getting calls thteathing legal action ..and they call 3-4 times a day ..I already have payment plan in place and they just don't stop what can I do about this it's beginning to get on nerves ..I have blocked the number numerous times and they call from a different number "

This place will screw you up BIG TIME! My account was over months ago, but these incompetent people left my account open, and now I have over 10 missed payments on my report!! "

Harassing, intimidating, and not accessible to disabled consumers.NCRI repeatedly called me aggressively and left voicemails using confusing, threatening language that I do not understand. They failed to follow proper first-contact requirements and did not clearly explain my rights as a consumer.When I explicitly asked for proof of the debt and informed them that I have a developmental disability that affects my ability to process complex information, I requested that all communication be provided in plain, accessible language. This request was ignored. Instead of accommodating my disability, they continued pressure tactics and proceeded to report me, which felt punitive and retaliatory.The written correspondence I received was filled with legal jargon and alarming phrases clearly designed to intimidate rather than inform. Calls and voicemails also contained vague and confusing language that caused significant distress.Under Ontario law, collection agencies are required to communicate clearly, fairly, and without undue pressure—especially when dealing with a disabled consumer who has disclosed accessibility needs. NCRI’s conduct does not meet these standards.This experience was stressful, overwhelming, and inappropriate. I would strongly caution others, especially disabled or vulnerable consumers, when dealing with NCRI. "

Should be able to leave a zero. This place is ridiculous. My account was paid. I made numerous phone calls that were either hung up on or went to voicemail that was never returned. They send email you respond to that get no acknowledgement, then more emails saying they've tried everything to contact you which is bullshit. They'll forward your account to collections regardless. Customer service is terrible "