Let's Grow Together

6285 Northam Dr, Suite 400, Mississauga, ON L4V 1X5, Canada, Mississauga, ONL4V1X5, Canada

NCRI Overview

Number of Employees
100 - 249
Minimal Budget
$1,000 - $10,000
Average Hourly Rate
Year Founded
Who is NCRI?
NCRis core focus on developing digitalization transformation strategies, that enrich customer experience, improve efficiency, mitigate risk, increase compliance and control cost for our clients including fortune 500 since 2008.
  • A caring culture and optimal blend of Ambassadors and Management.
  • In depth understanding of client pillars; implementation, strategic planning, project management, and customer contact architecture.
  • Robust network security controls and data encrypted at rest and in transit, with highest Levels of security standard PCI, ISO, SOC2, GDPR.
  • NCRi supports over 16,000  BPO customer interactions on a daily basis.
Having NCRI as strategic partner gives flexibility to the clients in choosing between Onshore, Nearshore or Offshore Outsourcing. 
Through our Omnichannel customer experience capabilities, we deliver impact in more than 3 continents around the world.
1900+ NCRi family members providing services in 87+ languages and dialects internationally.
13+ Years deep domain expertise with more than 10 million customer interactions, 1000+  Associates and 9+ CX centers.
10+ Operating centers with 1000+Highly skilled FTEs, 14+ QA and compliance officers.
6285 Northam Dr, Suite 400, Mississauga, ON L4V 1X5, Canada, Mississauga, ONL4V1X5, Canada
Other Locations
SE Park Ave., Montreal, H2V 4G9, Canada

Areas of Expertise

  • Accounting Expertise
  • Advertising Expertise
  • Call Center Expertise
Accounting Expertise
Accounting Expertise
  • Bookkeeping
  • Tax Preparation
Advertising Expertise
Advertising Expertise
  • B2B
Call Center Expertise
Call Center Expertise
  • B2B
  • Inbound
  • Outbound


  • Health Care

NCRI Portfolio

  • NCRI - Exponential Customer Experience for Leading Fintech
    Exponential Customer Experience for Leading Fintech

NCRI Team Bios

  • President
    Haroon Mahmood
    Possesses expertise in strategic planning and project management, along with extensive experience in private, corporate, commercial and retail banking environments.Demonstrated record of success includes managing a sales team of up to 500 members and productivity increases of up to 40%.
  • Chief Strategy Office
    Joe DiNunzio
    Chief Strategy Office
    Forward-thinking Sales and Operations Executive with 37 years of experience (CSO, E.V.P, VP National Procurement, and owner operator) in Third Party and First Party BPO operations.
  • Executive Vice President, Governance & Compliance
    Debbie Hayhow
    Executive Vice President, Governance & Compliance
    Vice President Governance and Compliance at NCRI inc with a wide cross-industry experience in client business-solutions
  • Executive Vice President Of Technology
    Rick Petrella
    Executive Vice President Of Technology
    Resourceful, and highly effective solutions-focused senior-level leader with a portfolio of experience in leading large complex IT operations, organizations and projects with multiple job functions and stakeholders. Proven acumen steering the deployment, development and monitoring of IT systems.
  • Vice President of Human Resources
    Susan Bowman
    Vice President of Human Resources
    Strategic thinker with a knack for data projection and finance, looking for advancement and growth as HR Vice President. Strong advocate for Diversity, Inclusion & Equity initiatives.

NCRI Clients

  • PayPal
  • Rogers
  • TD Bank
  • Dubai Islamic Bank
  • RAK Bank
  • Flexiti
  • Barclays

NCRI Awards

  • NCRI - Award 1
  • NCRI - Award 2
  • NCRI - Award 3
  • NCRI - Award 4
  • NCRI - Award 5