The top BPO agencies in 2026 are Vserve Ebusiness Solutions, Agile Pro Solutions, and Frontlevels, selected from 15 agencies vetted by DesignRush on the basis of verified client reviews (4.5 avg. rating), project outcomes and industry expertise. Vserve Ebusiness Solutions leads the ranking for BPO, followed by Agile Pro Solutions and Frontlevels.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients. We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews. Read more.
DesignRush evaluates BPO providers based on verified client reviews, service capabilities, industry experience, and operational performance. Some placements may be paid.
VerifiedVerified by the DesignRush team for authenticity and credibility.
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
Top Services:
Logistics
Accounting
eCommerce Development
BPO
Call Centers
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Location
New York City, New York
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Vserve Ebusiness Solutions Services
Logistics
Accounting
eCommerce Development
BPO
Call Centers
Web Design
eCommerce
SEO
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Traci Miller
Marcia Maples
Joseph Powell
Data sourced from the agency's DesignRush profile
Vserve Ebusiness Solutions Reviews & Testimonials
Marie M. Harris Undisclosed at Retail
5.0★
Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Danielle W Undisclosed at Retail
5.0★
Customer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
At Agile Pro Solutions success is our primary drive. Agility, rapid growth, client satisfaction, expertise and continuous improvement, this is what we stand for. We connect the best talent with client needs by providing gold standard in offshore staffing for any services and industries...
Top Services:
BPO
Location
Boca Raton, Florida
Number of Employees
100 - 249
Average Hourly Rate
$14/hr
Agile Pro Solutions Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Fox Logistics
Corporate Client Services
Florida Smart Energy
Data sourced from the agency's DesignRush profile
Agile Pro Solutions Reviews & Testimonials
Ian Lahiff, P.E., LEED AP multiple at Avicado Construction Technology Services
5.0★
Staffing Review from Ian Lahiff, P.E., LEED AP
The APS team bolsters our capacity to deliver clear insights to our clients, helping them make more informed data driven decisions. APS's highly specialized consultants maintain a high caliber of work and precise attention to detail. Their ability to quickly onboard new team members ensures we have a deep bench to scale our services. The team engages fluently with our staff and interact professionally with clients. APS has the rare confidence to work in a client facing capacity. Highly reccomend
Kyle Mlakar Logistics Coordinator [Tracking] at Fox Logistics
5.0★
Staffing Review from Kyle Mlakar
When we looked to expand our offshore team, it was vital for us to find an organization that shared our same perspectives and values with regards to "people". APS quickly demonstrated that they now only understood our viewpoint, they wanted to help us realize it. APS has been a steadfast and valued partner of our company over the past year, and we look forward to continuing our work together for the foreseeable future.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We are your e-commerce solution development partner.
Blending Shopify Magento and Innovation with the latest AI-driven technologies, we deliver effective, affordable, and custom e-commerce solutions crafted by expert developers...
Top Services:
eCommerce Development
Software Development
IT Services
Cloud Consulting
BPO
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Location
Padua, Italy
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Frontlevels Services
eCommerce Development
Software Development
IT Services
Cloud Consulting
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Talea Group
Vodafone
Hammit
Orangemonkie
Data sourced from the agency's DesignRush profile
Frontlevels Reviews & Testimonials
Robert Keuroglian Founder, President & CEO at Sentrien Systems
5.0★
eCommerce Development Review from Robert Keuroglian
We've been working on three separate projects with FrontLevels and have provided them with requirements and the kind of technology we were looking to use. One of the projects they've taken on is Shopify design and development. Another website they're creating is a B2B food exporting site. This website has been built with Adobe Experience Manager and doesn't require a developer to manage the site. They deliver quickly and within deadlines. There have been a few bugs throughout the process, but that's expected, and they fix them. FrontLevels has been honest about their ability to finish tasks, and they follow a strict process. They set expectations and deliver. We communicate via phone calls, WhatsApp, and Microsoft Teams.
Dmitry Volkov FOUNDER at Social Discovery Group
5.0★
eCommerce Development Review from Dmitry Volkov
The project is ready to go live, and we has been pleased with the work from Frontlevels. We has received positive external feedback, and user satisfaction has increased. We has been impressed with Frontlevels's ability to provide tailored solutions and designs. This means that all required functionalities have been implemented, thoroughly tested, and validated. The successful completion of this milestone indicates that the project has met its objectives and is prepared for launch. The achievement was made possible through commitment to meeting project timelines and delivering high-quality results. all thanks to Frontlevels
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Reexia is a UK-based B2B lead generation and telemarketing agency helping companies connect with decision-makers and generate qualified business opportunities. Through targeted outreach, data-driven campaigns, and a combination of telemarketing and email marketing, Reexia supports organisations look...
Top Services:
Call Centers
Email Marketing
Direct Marketing
SEO
BPO
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Location
Birmingham, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$30/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Reexia Limited Services
Call Centers
Email Marketing
Direct Marketing
SEO
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Aerospace
IT
Telecomunication
Retail
Manufacturing
Data sourced from the agency's DesignRush profile
Reexia Limited Reviews & Testimonials
James Nolan Business Development Manager at Jeddio Tech
5.0★
Lead Generation Review from James Nolan
We worked with Reexia to support our outbound business development and lead generation efforts. The team helped us structure a targeted outreach campaign and build a relevant prospect database for our market.Communication throughout the project was clear and organised. We had bi-weekly calls to review activity and results, and Kevin was very hands-on in guiding the campaign and suggesting adjustments where needed.Results took some time to appear, but this was explained clearly at the start of the campaign and expectations were set appropriately. Once the campaign gained momentum, we began having conversations with companies that matched our target profile.Overall, it was a positive experience and we appreciated their structured approach to outbound prospecting.
Giles Strong Review from Google
5.0★
Giles Strong's Review Sourced from Google
Reexia has been a game-changer for our business. Their expert guidance in implementing CRM tools streamlined our entire sales process, making it more efficient and effective. On top of that, their SEO advice helped boost our online visibility significantly. Professional, insightful, and a pleasure to work with—highly recommended
Vanessa Mattia Review from Google
5.0★
Vanessa Mattia's Review Sourced from Google
We've been working with Reexia for our sales outreach and lead generation, and they’ve been absolutely outstanding. Their service is incredibly personal and responsive — it genuinely feels like they’re part of our team. They’ve taken the time to understand our business and target audience, and the results speak for themselves. We’re seeing consistent, high-quality leads and a real uplift in engagement. If you’re looking for a hands-on, strategic partner to drive your sales pipeline, we can’t recommend them enough.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
tkxel is an AI engineering partner helping businesses turn AI ambition into real, measurable outcomes. We design, build and deploy intelligent solutions, agentic systems, modernized applications and custom software that work in production, not just in pilots...
Top Services:
AI Development
Software Development
Mobile App Development
Cloud Consulting
DevOps Consulting
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Location
Reston, Virginia
Number of Employees
500 - 999
Average Hourly Rate
$35/hr
Portfolios Count
19 Projects Listed
tkxel Services
AI Development
Software Development
Mobile App Development
Cloud Consulting
DevOps Consulting
CRM Consulting
Cybersecurity
Big Data Analytics
IT Compliance Solution
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
ABB
Groupon
TELUS
Family Dollar
Honeywell
Replenium
Tropic Air
Knowles
CoNCERT
Inspired E-Learning
Data sourced from the agency's DesignRush profile
tkxel Reviews & Testimonials
Willa Cardenas Review from Google
5.0★
Willa Cardenas's Review Sourced from Google
We approached tkxel to rebuild our legacy platform, and they handled the task with focus and professionalism. Their PMs were organized and proactive, and their engineers delivered high-quality code. What really stood out was their long-term mindset—they clearly value partnership over just getting the project done.
Pierce Alana Review from Google
5.0★
Pierce Alana's Review Sourced from Google
As a non-technical founder, I needed a partner who could simplify the complex. tkxel not only explained things in plain terms, but also guided me with patience and insight. The product they delivered is sleek, reliable, and ready for investors. I felt fully supported throughout the journey.
Mia White Review from Google
5.0★
Mia White's Review Sourced from Google
Our collaboration with tkxel was seamless. Their team worked closely with our in-house designers to build a mobile app that’s beautiful, stable, and feature-rich. They always made time to explain their development decisions. It was a smooth ride from kickoff to delivery.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Prime is founded by group of highly talented IT professional. Prime develop business applications and offers outsourcing solutions. Prime Consulting goal is to to bridge the gap between right talent with right requirement...
Top Services:
IT Services
Staff Augmentation
Software Development
Location
Tacoma, Washington
Number of Employees
50 - 99
Prime Consulting Services
IT Services
Staff Augmentation
Software Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IT Industry
Fintech Industry
Staffing Industry
Data sourced from the agency's DesignRush profile
Prime Consulting Reviews & Testimonials
Russell “Superman” Allen Review from Google
3.0★
Russell “Superman” Allen's Review Sourced from Google
Pretty boring alot of free space but think they should add a dog park there. Mine sure misses Johnson Park dog park. Huber has plenty of room to put a count in to fill dog bowls. This town has nothing but movie bowling fast food and shopping. Oh and plenty of drugs if your in to that. And you wonder why everyone is on them and drinking all the time. I want to open a pool hall back up.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
Top Services:
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
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Location
Overland Park, Kansas
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$10,000 - $25,000
1840 & Company Services
BPO
Staff Augmentation
HR Outsourcing
Customer Support
Call Centers
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Groupon
Isango
Instacart
HomeLight
LearnZillion
Data sourced from the agency's DesignRush profile
1840 & Company Reviews & Testimonials
carmen noche Review from Google
5.0★
carmen noche's Review Sourced from Google
It was a very productive and swift process. Starting from the interview, to assessments. Everyone was punctual and need not wait for a week or so for updates. They give updates immediately no need for the long wait and suspense. Keep it Up!!
lucille Mrrs Review from Google
5.0★
lucille Mrrs's Review Sourced from Google
My experience with 1840 & Company’s recruitment process has been excellent from start to finish. The team was professional, responsive, and supportive throughout every step. Communication was always clear, and I truly appreciated how smooth and organized the process was. I felt valued as a candidate, and I’m very excited to officially join as a Patient Support-CSR. Thank you to the team for making this such a positive experience!
Andrea Yáñez Review from Google
5.0★
Andrea Yáñez's Review Sourced from Google
I had a truly outstanding experience with 1840&Co throughout the entire recruitment process. From the very beginning, their team demonstrated professionalism, clear communication, and genuine care. What stood out most was the consistent follow-up—they kept me informed at every step, making the process feel smooth and well-organized. I always felt supported and valued as a candidate. I’m incredibly happy to share that I’ve been offered a new role, and I couldn’t be more grateful to the 1840&Co team for making it all possible.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We specialize in managed and dedicated team staffing for small and large outsourced projects. Combined with a highly trained and educated staff, our company exists to make a deliverable outsourced product managed with Western-style business practices, and delivered with exceeded expectations. Our products are...
Top Services:
Digital Services
Digital Strategy
Digital Marketing
eCommerce
Email Marketing
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Location
Dhaka, Bangladesh
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Virtual Fellows Services
Digital Services
Digital Strategy
Digital Marketing
eCommerce
Email Marketing
BPO
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
belong
ProLeadsNYC
NEF
Data sourced from the agency's DesignRush profile
Virtual Fellows Reviews & Testimonials
Phoenix Offline Review from Google
1.0★
Phoenix Offline's Review Sourced from Google
This is not an organization. They have stolen my money. I don't want anyone like me to be cheated by them. I request no one to take any service from them.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Small Business Accounting, Technology, & Growth Consulting.
Fred Lundin CPA LLC is a Chicago-based CPA accounting and technology consulting firm specializing in serving e-commerce, solopreneurs, and small business owners. With a dedicated focus on these sectors, we provide tailored financial and technological solutions to help our clients thrive in their respective...
Top Services:
Business Consulting
Market Research
Accounting
BPO
CRM Consulting
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Location
Chicago, Illinois
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
Fred Lundin CPA LLC Services
Business Consulting
Market Research
Accounting
BPO
CRM Consulting
ERP Consulting
Cybersecurity
IT Services
IT Compliance Solution
Cloud Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Top Services:
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
DGC BPO Service Services
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Fyxer Industries Ltd distinguishes itself from the competition through our unparalleled commitment to client success, a comprehensive suite of services, and our innovative approach to outsourcing solutions. Unlike others in the industry, we prioritize a deep understanding of our clients' unique needs...
Top Services:
BPO
IT Services
Managed Services
Digital Marketing
Show more
Location
Požarevac, Serbia
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Fyxer Industries Ltd Services
BPO
IT Services
Managed Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...
Top Services:
Web Development
Software Development
Mobile App Development
UI/UX Design
Customer Support
Show more
Location
Dover, Delaware
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Bitrupt Services
Web Development
Software Development
Mobile App Development
UI/UX Design
Customer Support
Accounting
BPO
IT Compliance Solution
Cloud Consulting
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Televator Solutions Private Limited is a business process outsourcing (BPO) company providing scalable operational support to businesses in India and international markets. The company offers customer support, lead generation, appointment setting, virtual assistance, back-office operations, data processing...
Top Services:
Web Design
Web Development
WordPress Website Design
CRM Consulting
Big Data Analytics
Show more
Location
Nagpur, India
Number of Employees
Under 49
Average Hourly Rate
$75/hr
Televator Solutions Private Limited Services
Web Design
Web Development
WordPress Website Design
CRM Consulting
Big Data Analytics
IT Services
BPO
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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