Abi Bayley Review from Google

5.0★

Abi Bayley's Review Sourced from Google

Sophie at Message Direct has been incredibly helpful in porting across our message answering service from a previous supplier. It has been an extremely easy and prompt process. The service prices are also very good.

V M Review from Google

1.0★

V M's Review Sourced from Google

This is an absolutely awful company and you should avoid them like the plague. Do NOT fall for the fake 5-star reviews.Their service is terrible. Call handlers are NOT high quality, and make minimal effort on the phone. We've had multiple clients come in to our premesis physically distretted, crying and angry because of how call handlers have spoken to them.This is terrible considering the very high price this company charges compared to other places, which we should have researched deeper.If you dare question their service, they'll make up every excuse under the sun and gaslight you. Provide the call audio, however? Never. It doesn't matter how many times you tell them the call needs to be set up to provide a disclaimer and record audio, they'll NEVER provide you with the audio from their calls.This is NOT a transparent service. They charge top dollar, provide the lowest quality service, and gaslight you when you dare question them.This company cost us a lot of business and I would highly recommend you reconsider using them if you are looking here for advice.

Michael Redmond Review from Google

1.0★

Michael Redmond's Review Sourced from Google

Extremely unhappy. Refuse to not accept calls from numbers I have explicitly told them to block. Charge me for every second on call, purposely extending them for more fees. I refused to pay invoices as they stopped service and carried on charging me for 3 months where they didn't do anything! Now I've had a letter pursuing legal action...bring it on.

Vicky Grobbelaar Review from Google

5.0★

Vicky Grobbelaar's Review Sourced from Google

Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.

Pedro Mendoza Review from Google

5.0★

Pedro Mendoza's Review Sourced from Google

Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients.Highly recommended +++++

Alexandra Stewart Review from Google

5.0★

Alexandra Stewart's Review Sourced from Google

Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!

yoholo ho Review from Google

1.0★

yoholo ho's Review Sourced from Google

Bad all around Managers do this ice stuff. They go out of the office hanging out at the Arlington or the Western.The Canadian Boss likes the Scottish men so they all want to go to Head office and go on private boat rides with him.Think they lost their empathy from that ice stuff. Truly a horrible place Cruelty beyond measure.Dangerous

Asim Khalid Review from Google

1.0★

Asim Khalid's Review Sourced from Google

Avoid, petty immature managers ,shameful behaviour, low standards and to top it all off complete liars .

Deborah Waters Review from Google

1.0★

Deborah Waters's Review Sourced from Google

If at all possible, avoid. Capitalism in it's rawest form. You are expendable, you are not valued despite "bridge crossing" and other useless jargon. Managers dropped like flies during my time there and several staff ripped off passes mid shift and walked after horrendous treatment.workplace bullying is ignored. Only good points were trainers and QC dept.

Stephen McMurray Review from Google

1.0★

Stephen McMurray's Review Sourced from Google

Mangers unsupportive, and refuse to help with escalated calls, call themselves customer focused and fire all the buzzwords around the place, but only care about call time stats and following a script on the call, not taking the time to actually help customers, was nt even allowed to call a distressed customer back, after his called dropped due to running out of call credit, and to top it all off I was threatened with being docked 15 minutes wages if I logged into the phone 1 minute late (but I would still be expected to work the other 14 minutes unpaid), avoid if possible, this place will make you miserable and maybe even ill