The top eCommerce Consulting agencies in 2026 are Innolab, Devox Software, and Opinov8, selected from 248 agencies vetted by DesignRush on the basis of verified client reviews (4.6 avg. rating), project outcomes and industry expertise. Innolab leads the ranking for eCommerce Consulting, followed by Devox Software and Opinov8.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients. We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews. Read more.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Innolab AI builds revenue engines, not just software. Jane creates pipeline. Luna closes it.
Innolab AI builds AI systems that sell for you.Jane replaces SDR teams with automated, hyper-personalized outbound.Luna calls and books meetings 24/7 with human-like conversations.We help B2B leaders generate pipeline, cut admin time, and scale revenue without chaos...
AI-accelerated engineering partner for legacy modernization and smart enterprise solutions dev
Founded in 2018, Devox Software partners with mid-market and enterprise businesses to modernize aging systems, engineer new digital products, and bring AI into production the right way: safely, incrementally, and with measurable ROI...
Globally Recognized Digital and Engineering Solutions Partner.
Named Best AI Company and Software Development Company by The Netty Awards, Opinov8 is a global technology firm with development hubs across the United States, Europe, and Egypt...
Closeloop Technologies provides solutions for eCommerce Development that elevate online retail through tailored digital experiences. Our proven strategies drive excellence in every custom software and UI/UX design project we handle, ensuring seamless integrations and scalable growth for your business...
We work with Startups and Businesses with enterprising new ideas. Delivering Premium Mobile app development and AI Powered Software solutions. Our agile development model ensures speed of delivery and scalability, while our AI-powered solutions enhance functionality and user experience...
VerifiedVerified by the DesignRush team for authenticity and credibility.
Building software for industry leaders
Miquido is a full-service software development company specializing in creating exceptional digital products. We offer a comprehensive range of services, including ideation and strategy, product design, web and mobile app development, artificial intelligence, machine learning, and cloud services...
Mobisoft is an award winning technology-driven company that specializes in providing digital solutions and services to businesses worldwide. With a focus on digital innovation, Mobisoft aim to empower organizations through the strategic use of technology...
Top Mobile App Development Company Powered by AI & Blockchain
Ultrashield Technology is a top mobile app development company in INDIA, specializing in iOS, Android & cross-platform apps. With expertise in AI/ML, LLMs, and Blockchain, we deliver secure, scalable, and future-ready digital solutions trusted by startups and enterprises...
Droids On Roids is a mobile & web development company fromPoland, est. in 2011ABOUT US✔ 100% office-based team of 45+ talented professionals✔ We’re helping our clients to achieve their challenging business goals ✔ Among our partners are great start-ups (GIPHY, Electric Objects)...
Ultimate Systems develops dependable, custom-built backend systems, web, and mobile applications that enhance business operations worldwide. Our bespoke IT solutions are designed to meet your unique business needs, ensuring optimal performance and growth...
Clients cite responsive delivery and thoughtful project scoping in verified reviews. AppMakers USA develops ecommerce solutions for brands including Walmart and CVS Pharmacy, building cross-platform mobile apps and web systems with React Native, Flutter, and Node. The Los Angeles firm's 30-plus engineers...
Software Development for NASDAQ & NYSE Listed Companies and Fast-growing Startups
We help clients achieve transformative growth through eCommerce Development, leveraging our unparalleled skills in scalable architecture, seamless integrations, and secure payment solutions. Our proven expertise with Fortune 500s and startups consistently delivers impressive results...
We have been around for the last 23 years offering AI-driven solutions, Custom Mobile App Development, Tailored Software Solutions, and Enterprise Web Solutions catering to clients' needs. We Care for your Success -that is our reason to exist. Let's Talk about your dreams and we will deliver!...
At RichestSoft, we don't just build apps; we create seamless digital experiences that automate businesses. As a leading Mobile App and Web Development Company, we partner with visionary companies to bring their ideas to life, blending their vision with our cutting-edge technical expertise to spark future...
Competenza Innovare, your premier IT Staffing and Digital Transformation Partner, delivers profitable solutions globally. Our versatile team handles projects of all sizes and complexities, always prioritizing 100% client satisfaction...
Konstant Infosolutions is a leading digital innovation and mobile app development company, offering top-notch solutions across diverse industries. With expertise in healthcare, on-demand services, real estate, food and restaurant, eCommerce, social networking, and more, we deliver tailored solutions that...
Empowering Businesses with Custom App and Software Solutions
iQlance is a leading web &mobile app development company with a strong presence in Dallas, USA. With extensive experience in crafting and deploying innovative mobile applications and software, we focus on creating customer-centric product designs that deliver seamless user experience...
We Design, Build and Operate Cross-Border Commerce Infrastructure
We design, build and operate commerce infrastructure for brands scaling across the Americas, Europe and the Middle East.Marketplace operations, systems architecture, AI readiness and cross-border growth explained by the team that does the work...
We don't start with codewe start with your business. By combining strategic thinking, AI-assisted analysis, and custom software development, we help companies invest in the right digital solutions and build long-term competitive advantage...
Welcome to AppsNative SaaS Lab, We're not just another tech company; we are your partners in digital transformation. Our cutting-edge SaaS solutions are designed to elevate your business to new heights, streamlining operations, boosting productivity, and driving growth...
Transforming businesses with custom AI development
Xicom has been building software and mobile apps that moves businesses forward. Over 20+ years, we have grown into a trusted AI development company, delivering 1800+ projects to 750+ clients across 50+ countries, including startups, SMBs, and enterprises...
AI-First Engineering | Agentic AI | Product Engineering | Enterprise Software | Digital Transformati
Appventurez is a global AI and digital transformation company specializing in custom software, mobile app, web, and enterprise application development. We build scalable technology solutions that help businesses innovate, automate, and grow...
Web Design & Digital Marketing Agency Focused on Achieving Sustainable Success
Maximize is a results-driven web design and digital marketing agency that custom tailors the best strategies to help you achieve your goals. We combine creativity and technology to build websites and marketing strategies to make your business thrive in today’s competitive Internet marketplace...
RipenApps Technologies is the leading mobile app development company which is headquartered in USA and successfully running in other locating countries including India, UAE, Australia...
unicrew is a full-scale software development, consulting and design company, which provides a full spectrum of services - from design and software development to the unfailing commitment to quality assurance...
Technology Partner for Software Development & 360° Digital Growth
The Yellow Strawberry is a full-service software development & 360° digital marketing agency. We craft custom mobile apps, web solutions, and growth-driven digital strategies to help brands scale and succeed in todays competitive digital landscape...
El Pixel is a trusted IT solutions provider, offering custom software development and consulting services tailored to meet the unique needs of businesses.We actively apply AI technologies in development to accelerate delivery, enhance efficiency, and create smarter solutions...
Your Partner for E-commerce Modernization and AI-Powered Automation
Born in 2013, Destm has honed its craft, becoming a trusted software consulting partner for businesses across industries. We don't just build, we transform, with a special focus on propelling e-commerce giants to new heights. We speak your language: React, Next.js, Python, Java & more. Your vision is our...
Engineering capabilities that solve today's challenges and scale with you for a better tomorrow.
Galekt Labs is a software engineering company specializing in remarkable MVP development and reliable product development to transform your ideas into market-ready products faster than traditional development cycles...
We offer cutting edge implementation solutions and software products that are powerfully built, reliable, and fully compliant with industry standards...
We are a digital transformation company committed to accelerating your project's growth both in the short term and long term. Partner with us to seamlessly integrate business strategy, user experience, and cutting-edge technology, all in one place. Our success is defined by your conversion rates and business...
White Label Fox is a leading B2B app development company specializing in ready-to-launch white-label clone apps like Uber, Gojek, and Zomato. We provide fully customizable, scalable on-demand solutions delivered within 5 working days for startups, enterprises, and entrepreneurs. Our services include mobile...
Founded in 2014, IMP Marketing is an eCommerce marketing agency serving brands across the US and Canada. Our revenue share model helps founders scale with greater confidence while keeping their teams lean. By sharing both risk and reward, our success is directly tied to the growth of our clients...
MindstormSoft is a software company that helps businesses solve real operational challenges through intelligent, scalable technology. We design and develop custom software products such as ERP platforms, AI-driven systems, secure applications, and automation tools that improve efficiency and decision-making...
At Hawk Horizon Digital, we deliver more than just website or app, we create powerful digital experiences that drive business growth. Our expertise spans custom web design, local and global SEO, mobile app development, e-commerce solutions and strategic digital marketing campaigns, all crafted to help brands...
NextAge is a global technology company founded in 2007, specialized in digital transformation, systems development, process automation, and AI agents. Operating in Brazil, USA, and Portugal, NextAge has delivered results for 600+ clients across 12+ countries. Recognized as Top 100 Fastest Growing 2024 by...
Marketing and communication agency based in Bergamo, Italy. We help B2B and B2C companies grow with measurable results: strategy, Google and Meta advertising, SEO, websites and e-commerce, and visibility on AI assistants (GEO). IdeasActionsResults method, data-driven. 500,000+ leads generated since 2020...
O2B Technologies is a certified Odoo Partner in Austin, Texas, helping U S businesses implement, customize, and scale Odoo ERP 500+ implementations. Get a free consultation...
XpertPrime LLC is a US-based Zoho implementation partner and custom software development firm. We specialize in Zoho CRM, Zoho One, Zoho Creator, and full-suite ERP implementations for businesses across the United States, Canada, and New Zealand. With a 45+ engineer team and Zoho partner status, we deliver...
Aara Technologies is proud to be led by extremely focused and dedicated professionals, who are known for their entrepreneurial skills, experience been in operation since 2016, with offices in the United States, India, and other countries. We offer the best software and web development services. Based in...
Building Custom Software, Web And Mobile Solutions
TechAvidus is a Chicago-based eCommerce development firm that builds custom online stores on platforms including BigCommerce and Salesforce. The agency has delivered over 30 projects, including multi-vendor marketplaces, order management systems, and subscription platforms for retail and logistics clients...
Brainvire is a certified Adobe Commerce, Shopify Plus, and Odoo Gold Partner headquartered in Irving, Texas, and one of the B2B eCommerce companies building omnichannel platforms for brands like Pan Home and American Lighting. Over 12 years, the team has delivered 2,500+ projects worldwide...
Your Partner in AI-Enabled Development, Marketing, eCommerce, Data Management, BI and Ops.
Tech2Globe is a name that stands for reliability, efficiency & trust. A team that works hard to provide best solutions to our clients, management that makes sure the timely execution of projects and a collective effort to form long-lasting relations with our clients is what makes us Tech2Globe...
Software & Mobile Application Development Company.
Rushkar Technology Pvt. Ltd. is a premier software development company based in India, renowned for its commitment to delivering high-quality, timely, and cost-effective offshore software and mobile application solutions. At Rushkar, we prioritize long-term relationships and client satisfaction, ensuring that...
Engineering Intelligent Solutions Through Design and Code - Web, Mobile AI, Blockchain
SapientPro is a custom software, design, and AI development team. Since 2017, we've shipped 200+ projects in the US and EU, with offices in New York, Tallinn, and Lucerne. Most clients come back for a second project, the metric we actually care about...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
4.8
4.8
