The top eCommerce Consulting agencies in 2026 are Rave Digital, PlanetFab Studio LLC, and SOLO MEDIA GROUP,
selected from 4 agencies vetted by DesignRush on the basis of verified
client reviews (4.6 avg. rating), project outcomes and industry expertise.
Rave Digital leads the ranking for eCommerce Consulting, followed by PlanetFab Studio LLC and SOLO MEDIA GROUP.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients.
We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews.
Read more.
All agencies are evaluated on DesignRush for demonstrated expertise and authentic client reviews to support your decision. Certain placements are paid.
Leading eCommerce Agency & 4x Award-Winning Extension Provider
At Rave Digital, we deliver tailored eCommerce solutions with expertise in Magento, Adobe Commerce, Shopify Plus, Woo Commerce & more. From platform selection to launch, we ensure every solution aligns with your business goals...
Top Services:
eCommerce Development
Web Design
WordPress Website Design
Digital Marketing
PPC
Show more
Location
Parkland, Florida
Number of Employees
250 - 499
Average Hourly Rate
$100/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
8 Projects Listed
Rave Digital Services
eCommerce Development
Web Design
WordPress Website Design
Digital Marketing
PPC
eCommerce
Content Marketing
Web Development
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
American Hemp
Love & Promise Jewelers
Palm Beach Dyno
Topps
Library Of America
National Oak
America's Test Kitchen
Guideposts
Strandbooks
Earthbound Holding, LLC
Data sourced from the agency's DesignRush profile
Rave Digital Reviews & Testimonials
Ray Cymrot
Owner at WheelHero
5.0★
Web Design Review from Ray Cymrot
We have been working with Rave Digital for the development and management of WheelHero, and our experience has been outstanding.
The entire Rave Digital team has consistently demonstrated professionalism, technical expertise, responsiveness, and a genuine commitment to our success. From website development and ongoing maintenance to implementing new features and resolving issues, they have always provided exceptional service and support.
What stands out most is their dedication to understanding our business needs and delivering solutions that help us grow. Their communication is clear, timely, and transparent, and they are always willing to go the extra mile to ensure projects are completed successfully.
Over the years, Rave Digital has become a trusted partner rather than just a service provider. Their knowledge of e-commerce platforms, attention to detail, and ability to handle complex requirements have been invaluable to the continued success of WheelHero.
We are extremely happy with the quality of their work, the reliability of their team, and the results they have helped us achieve. We highly recommend Rave Digital to any business looking for a dependable, knowledgeable, and customer-focused digital solutions partner.
Thank you to the entire Rave Digital team for your hard work, dedication, and continued support. We look forward to many more years of working together.
Vern Brannum
General Manager at Green Rabbit.com Visalia CA at Candy.com
5.0★
Shopify Plus eCommerce Review from Vern Brannum
Working with Rave Digital on our Shopify Plus site felt less like hiring a service provider and more like bringing on a partner who truly understood the quirks and challenges of running a wholesale candy business. Selling candy in bulk isn't just about putting products online it involves managing pack sizes, special promotions, and customers ranging from small shops to large distributors. Our old platform couldn't keep up, leaving us scrambling.
Candy comes in endless flavors, sizes, and assortments, and our old site made customers scroll through countless SKUs, leading to frustration. Rave Digital restructured our product pages so buyers could easily select the exact variation they wanted on a single page. I tested it myself and found it intuitive, and when a wholesale buyer later called saying, Your site finally makes sense, it confirmed the change had real impact.
They reimagined the mobile experience, which is critical because many of our buyers order on their phones while running their stores. Previously, mobile checkout was clunky and full of errors. Rave Digital optimized it so that ordering cases of chocolates on my phone felt as seamless as shopping on a top-tier retail site. A customer even told me she completed her Easter order from her car while waiting to pick up her kids something that would have been impossible before.
What impressed me most was their collaborative approach. In one meeting, we debated how to display mixed candy assortments. Rather than push a single option, they presented three layouts and encouraged us to test them with real buyers. The choice became clear, and it showed their commitment to creating solutions that worked for our customers, not just ticking boxes.
Now, the site feels like an extension of how we want to do business efficient, user-friendly, and stress-free. Rave Digital made it a tool that simplifies wholesale ordering, supports seasonal surges, and gives our customers the smooth, reliable experience they deserve.
Rodney McMullen
Chairman and CEO at Kroger
5.0★
Magento Review from Rodney McMullen
As one of the largest grocery retailers in the U.S., Kroger has long understood the value of staying ahead in the digital space. However, the complexity and scale of our eCommerce operations had grown significantly, and our legacy systems were beginning to create bottlenecks across user experience, performance, and operational flexibility.
From the onset, Rave Digital demonstrated a deep understanding of Magento and how it could be strategically used to solve enterprise-level retail challenges. Before a single line of code was written, their team spent significant time embedded with our eCommerce, merchandising, and logistics departments.
They facilitated several strategy workshops, analyzing our existing Magento Commerce setup, identifying inefficiencies in our multi region architecture, and proposing a refined roadmap for rolling out custom modules, integrating third party services, and optimizing workflows.
There are many things we could highlight, but what truly sets Rave Digital apart is their ability to operate as an extension of our internal team.
They are not just solution providers they are collaborators, advisors, and problem solvers. Every member of their team, from the project manager to the senior Magento architects, displayed a deep commitment to quality, accountability, and outcomes. Even when timelines got tight or priorities shifted (as they often do in enterprise environments), Rave was flexible, focused, and always aligned with our goals.
One particularly telling moment came when we were evaluating an AI-based personalization module. Rather than just build what we requested, Rave took the time to prototype both a native Magento based option and a hybrid third party integration. They walked us through performance trade offs, cost implications, and even customer journey mapping all before we had even signed off on development. That level of thoughtfulness and foresight is rare in technical partners.
Reviews verified by DesignRush and sourced from the agency's profile
View All Reviews
Branding & Creative Design Studio for Vision, Vibe & Know-How
PlanetFab is a branding and creative design studio where hidden potential leads to standout results. Big or small, print or digital, we specialize in design that makes you stop, think, and feel something. Based in New York City...
Top Services:
Branding
Creative Services
Graphic Design
Logo Design
Print Design
Show more
Location
New York City, New York
Number of Employees
Under 49
Minimal Budget
$10,000 - $25,000
Portfolios Count
5 Projects Listed
PlanetFab Studio LLC Services
Branding
Creative Services
Graphic Design
Logo Design
Print Design
Design Services
Web Design
UI/UX Design
Web Development
WordPress Website Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Solo Media Group builds the commerce infrastructure lifestyle brands actually run on. Shopify Platinum Partner, top 5% worldwide. Brand and technical execution were never two separate pitches to us they're the same job, done properly. Development, UX, and Klaviyo email and SMS, handled in-house, with one...
Top Services:
eCommerce Development
Web Development
eCommerce
Web Design
Market Research
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$10,000 - $25,000
SOLO MEDIA GROUP Services
eCommerce Development
Web Development
eCommerce
Web Design
Market Research
UI/UX Design
Design Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Simplify Complexity with Elegance with Ruby Shore Software.
Experience the elegance of simplified technology with Ruby Shore Software. We offer custom software development, captivating website design and expert digital media management. Simplify complexity with sophisticated software solutions...
Top Services:
Web Design
Digital Marketing
Mobile App Development
Software Development
Creative Services
Show more
Location
Shreveport, Louisiana
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
1 Project Listed
Ruby Shore Software Services
Web Design
Digital Marketing
Mobile App Development
Software Development
Creative Services
Web Development
WordPress Website Design
SEO
PPC
CRO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Small Business Industry
Design Industry
Marketing Industry
Data sourced from the agency's DesignRush profile
Ruby Shore Software Reviews & Testimonials
Brandon Johnson
Review from Google
5.0★
Brandon Johnson's Review Sourced from Google
I've worked with many different programs and services to create and maintain web sites since my first HTML site in the late 90s. An everchanging thing, it was difficult to keep up with all the new technologies. Web sites became my least favorite aspect of marketing because everything became so tedious.
Linking up with Ruby Shore was the best decision I could have made. When I explained to them my disdain for Wordpress, they happily introduced me to their new system, Waves. Whoa. Surf's up, internetters! Waves is where it's at.
I finally was able to create a site exactly the way I imagined it. I didn't run into any of the problems that frustrated me in years past using other services, and it didn't take me long before I was humming along to realize my vision. I want a thing. I get the thing. It just works. I have yet to find any limitations holding me back.
Everybody Glows lives online as dreamt because of the team at Ruby Shore. Thank y'all for your awesomeness!
Brando
Jay Gillikin
Review from Google
5.0★
Jay Gillikin's Review Sourced from Google
The business world today has become much more demanding for those of us that want to contribute. For those of us willing to put forth the extra effort, TIME has become our major enemy. Ruby Shore has not only developed applications that save us a tremendous amount of time, they have the ability to understand our process with little explanation. This saves even more TIME!!! Not to mention the flawless operation of these applications and the ability to add more features as we begin to understand all of what Ruby Shore can do for our specialized construction business. We will continue to search for ways to improve our business through specialized applications and we will continue to use Ruby Shore for those application designs, development, and management.
John Lomax
Review from Google
5.0★
John Lomax's Review Sourced from Google
The best source for web and application development in the region. Highly knowledgeable and flexible. Don't hesitate to call them for any development needs.
Reviews verified by DesignRush and sourced from the agency's profile
View All Reviews
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
