Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
United States × Staffing × Media & Communications × Sort by: Top Rated ×Clear Filters
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World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...
Top Services:
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Show more
Location
Chicago, Illinois
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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Award Winning Technology & Business Consulting Agency
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We are a small marketing consultant agency located within Dayton, Ohio that assists in giving others a louder voice. We provide creative digital marketing and branding strategies, along with web and graphic design, through visual and personal communication. We are a small social enterprise that has assisted...
Full cycle IT recruitment agency in Eastern Europe and Latin America
DNA325 specializes in connecting US & EU companies with top-tier European IT talent through 9+ years of proven recruitment expertise. We help businesses hire mid-level+ and executive professionals for long-term partnerships.Our services include full-cycle recruitment, recruitment process outsourcin...
Powering businesses with cutting-edge IT solutions. Your success, our mission.
Techx4u, Inc is a leading IT solutions provider, specializing in managed IT services, cybersecurity, and cloud computing. We empower businesses with innovative technology solutions tailored to their unique needs, ensuring seamless operations and robust security. Based in Sri Lanka with branches in the United...
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As a leader in staff augmentation, recruiting, and onboarding, Techunting is a strategic tech partner for world-class companies. Looking to scale your engineering team quickly and without compromising quality?Access to pre-vetted, high-performing talent ready to integrate into your team in 7 days...
Our Model Is Much Different And Way Better Than the Usual Offshoring Nonsense.
Our Yourshore model is intentionally designed to give you the very best remote engineering solution that solves for all the usual pain points that plague traditional offshore vendors...
1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...
Creative, Product and AI Headhunting - We Make Matches, Globally.
The Talent Boom is a Global Creative and Digital Headhunting firm located in three different continents. We work with the worlds leading brands, advertising agencies, fortune 500's and scaling start ups to help them find top talent when they hire...
AI led Digital Engineering for the Connected Enterprise.
Ignitho is acclaimed as one of the premier Software Development Companies in New York, USA. We specialize in delivering high-quality software development services to enterprises, employing a Frugal Innovation methodology that emphasizes achieving more while optimizing resources. Our approach prioritizes...
Framework Films is a full-service creative media production house specializing in ultra high definition (UHD) aerial, drone, timelapse, hyperlapse, motion stabilized cinematography, motion graphics, and 3D Animation. Above all, we discover new creative frontiers and inspire lets shoot for the stars...
Xynario, a certified HubSpot partner, specializes in solving your lead generation and sales challenges. We provide high-quality leads, optimize sales funnels, and offer expert staffing solutions to help you achieve predictable revenue growth. Let us drive your success!...
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