A bad BPO engagement doesn't fail loudly; it fails slowly, through missed SLAs, high turnover, and a transition that never quite lands. Use this directory to find BPO companies in the Philippines worth trusting with your operations.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

Philippines ×
  • End-to-end CX solutions that delight customers.

    Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    17 Projects Listed

    Helpware Services

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • DoorDash
    • PureCars
    • Headspace
    • Microsoft
    • Google
    • CompIQ
    • Samsara
    • Jam City
    • RestoraPet
    • HealthComp
    Data sourced from the agency's DesignRush profile

    Helpware Reviews & Testimonials

    • Maria Maidana
      Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc
      5.0★

      Customer Support Review from Maria Maidana

      Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

    • Brian Agee
      Brian Agee Director of Sales & Marketing at Petro Towery
      5.0★

      Web Design Review from Brian Agee

      My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

    • Brian Lubeck
      Brian Lubeck Broker at Cypress Property Group
      5.0★

      Virtual Assistant Review from Brian Lubeck

      Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Scale Your Team. Scale Your Business.

    Enshored is the leading outsourcer for start-ups. Were here for the innovators, for the scalers. Were here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We have offices in the Philippines, Portugal, and Malaysia in addition to our California...

    Top Services:

    • BPO
    Location
    Pasig, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $15/hr
    Portfolios Count
    5 Projects Listed

    Enshored Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Paddle
    • RepairSmith
    • Facilitron
    • Spot2nite
    • HelloAva
    • Grubhub
    • Purlos
    • Venture Scanner
    • pelotonRPM
    Data sourced from the agency's DesignRush profile

    Enshored Reviews & Testimonials

    • Debbie Shen
      Debbie Shen Director of Operations at Rocksbox
      5.0★

      BPO Review from Debbie Shen

      Enshored impressed us by really taking the time to understand our business and what our needs are. We don’t have to do hand-holding in terms of training, which is great! It gives us the freedom to do other things.

    • a
      a Review from Google
      1.0★

      a's Review Sourced from Google

      I was hired this week for a remote position. I was told I would be getting a company card to make purchases of the software and things needed to perform the job. After I turned in my w4 I noticed there was a hard inquiry on my credit. The person hiring me said that was for the company card. I said I was not comfortable with that. She said it was only for the company card. I then said why can’t I just create an expense report like other companies I’ve worked for? She said that was ok and then asked me my credit limit and offered to pay it off so it can be fully used for work. I agreeed and within minutes there was a payment made by quad city bank to my credit. Becoming more skeptical I reached out to capital one to inquire about the hard inquiry and also the payment made. They verified that enshored tried to open a credit card fully in my name, not attached to the company. The person hiring me keeps trying to convince me this isn’t a scam but when I google this situation, all signs point to scam. Nobody answers the phone at this business and the ceo doesn’t respond on linked in. I asked them to destroy my personal information, I have had no response of confirmation. I also noticed they are not accredited on the better business bureau this is a complete hoax.

    • Jessica Ferguson
      Jessica Ferguson Review from Google
      5.0★

      Jessica Ferguson's Review Sourced from Google

      Enshored truly sets itself apart from the BPO pack with its core commitment to its team - who ultimately become extensions of your team - and to treating them with great humanity, empathy, and respect across its multiple offices worldwide.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • We Drive Success.

    Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...

    Top Services:

    • BPO
    • Customer Support
    • Business Consulting
    • Call Centers
    • Show more
    Location
    Taguig, Philippines
    Number of Employees
    500 - 999
    Average Hourly Rate
    $9/hr
    Portfolios Count
    3 Projects Listed

    Unity Communications Services

    • BPO
    • Customer Support
    • Business Consulting
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AT&T
    • Microsoft
    • Konica Minolta
    • Amazon
    • First American
    • Altaworx
    • Zontre
    • Sandler Partners
    • Intuit QuickBooks
    • Fleet Complete
    Data sourced from the agency's DesignRush profile

    Unity Communications Reviews & Testimonials

    • Matt Schnurr
      Matt Schnurr Director of IT at RingCentral
      5.0★

      IT Services Review from Matt Schnurr

      As a RingCentral partner, Unity Communications provides one of the best sales support teams for technology for companies. The client's projects involved handling different customers types from large enterprises to small businesses, implementation, and customer service. The Unity team did a very thorough job handling intricate technical demands that involved research, spreadsheet details, proposals, and immediate response when required. Very detailed. (Verified by email)

    • Alexa Fernandez
      Alexa Fernandez Digital Strategist at Professional and Seamless BPO
      5.0★

      Data Entry Review from Alexa Fernandez

      We have seen an extremely positive shift since working with Unity Communications. We were looking to expand our global resources and Unity Communications allowed us to do so. All team members on boarded have continuously exceeded our expectations and the team we worked with allowed for completely seamless facilitation.

    • mia trigo
      mia trigo Review from Google
      1.0★

      mia trigo's Review Sourced from Google

      requires a star but actually my rating to this company is negative stars lol. This company is a scam. They act like their interviewing and offer a position then they ask for money in form of a gift card. Be careful this is a scam. No company would ask for you to pay them to work for them. I wasted 3 hours with this company in hopes of a job. All they did was waste my time.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Maximize Your Business Potential

    A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option...

    Top Services:

    • BPO
    • Call Centers
    • Digital Marketing
    • Market Research
    • Transcription Services
    • Show more
    Location
    Dipolog City, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $3/hr
    Minimal Budget
    Under $1,000

    OBI Services Services

    • BPO
    • Call Centers
    • Digital Marketing
    • Market Research
    • Transcription Services
    • Phone Answering Services
    • WordPress Website Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Meorient
    • Senior Market Solutions
    • Congruent Marketing
    • Deenz Business Group
    • GoQAV
    Data sourced from the agency's DesignRush profile

    OBI Services Reviews & Testimonials

    • Robbie Forsyth
      Robbie Forsyth Director at Youth Football Scotland
      4.8★

      Virtual Assistant Review from Robbie Forsyth

      Obi Services has been a fantastic extension of our workforce, since we began using them for support in 2022. They have shown themselves to be efficient workers, giving us great output for the hours spent - at excellent value for money. Their versatility is outstanding too, supporting us with admin (the jobs our staff find boring), IT and design work. Their communication systems are ideal too, so we are always in the loop. Would strongly recommend them for anyone looking into an all round VA service.

    • Dusty Jenkins
      Dusty Jenkins Owner at Go Explore With Us
      5.0★

      Digital Marketing Review from Dusty Jenkins

      I can't speak highly enough of the OBI team. I have been using them over 2 years now for my marketing company and have used them through a variety of tasks. Landing Page Design, Canvas Design, Branding, Logo Creation, Youtube Thumbnails, Youtube Bumpers, Logo Animation, Video Editing, Photoshop Editing, and List Building to name a few. Every new task I've made with them has been a home run overall. As new staff comes into OBI workspace, there will be times where we need to provide additional feedback but overall, I'm very very pleased with how they follow SOPs and help create them along the way. I have never been more organized in my marketing business and will continue to shout the OBI name from every mountain top I encounter. Give them a shot! Their communication is top notch and they truly feel like family to me. I couldn't do business without them.

    • Abdullah
      Abdullah Review from Google
      5.0★

      Abdullah's Review Sourced from Google

      OBI Services has been a dependable partner for our back office outsourcing needs. Their teamdemonstrates professionalism, efficiency, and a strong understanding of business processes. Theyhandle tasks such as data entry, lead generation, and virtual assistance with precision and reliability.Their solutions are tailored, cost-effective, and designed to support operational efficiency, allowing ourteam to focus on core strategic initiatives. Communication is seamless, and they are responsive to ourneeds.I highly recommend OBI Services for any organization seeking a trusted and capable back officeoutsourcing partner.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Outsourcing Superiority Achieved Though The Global Impact Advantage

    Global Impact Sourcing LLC is a social cause-based business process outsourcing company that is in the forefront of teaching companies on the inner workings and benefits of impact sourcing as well as how companies can most effectively profit from impact sourcing. Businesses not only gain economic...

    Top Services:

    • BPO
    Location
    Cagayan de Oro, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000

    Global Impact Sourcing Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Cleversoft, Inc.
    • Syntactics Inc.
    • Conatus Real Estate
    Data sourced from the agency's DesignRush profile

    Global Impact Sourcing Reviews & Testimonials

    • Michael Muffoletto
      Michael Muffoletto SVP at LendUS
      5.0★

      Recruiting Review from Michael Muffoletto

      Global Impact Sourcing was an incredible success for me and my company. I worked for one of the largest mortgage lenders in the nation, and GIS helped us grow much quicker and with high quality new talent joining our teams across the country. They under promised and over delivered, and I could not be happier with their performance. The company is super easy to work with, affordable, and the leadership is extremely knowledgeable! I'd recommend GIS to any company looking to grow, and more importantly, looking to grow with highly talented people!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Vserve Ebusiness Solutions

    VerifiedVerified by the DesignRush team for authenticity and credibility.

    All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.

    Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...

    Top Services:

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Show more
    Location
    Taguig, Philippines
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Vserve Ebusiness Solutions Services

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Web Design
    • eCommerce
    • SEO
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Traci Miller
    • Marcia Maples
    • Joseph Powell
    Data sourced from the agency's DesignRush profile

    Vserve Ebusiness Solutions Reviews & Testimonials

    • Marie M. Harris Undisclosed at Retail
      5.0★

      Customer Support Review from Marie M. Harris

      Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.

    • Danielle W Undisclosed at Retail
      5.0★

      Customer Support Review from Danielle W

      Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Hire Filipino VAs That Actually Deliver.

    Dedicated virtual assistants and full phone teams, matched in 3 to 5 days, managed daily by our team, and backed by a 110-Day Guarantee. You run the business. We run the team...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    Location
    Quezon City, Philippines
    Number of Employees
    50 - 99
    Portfolios Count
    1 Project Listed

    Armasourcing Services

    • BPO
    • Customer Support
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Tekton Growth
    • NorCal Pool Service
    • Click Press Hub
    • Ask Away Health
    • Twin Cities Auto Auction
    Data sourced from the agency's DesignRush profile

    Armasourcing Reviews & Testimonials

    • Biboy Sama
      Biboy Sama Review from Google
      5.0★

      Biboy Sama's Review Sourced from Google

      I’ve worked with other VAs before, but this company provides a different level of professionalism. My assistant is punctual, proactive, and requires minimal supervision. It’s like having a full-time employee at a fraction of the cost.

    • Zion Drake
      Zion Drake Review from Google
      5.0★

      Zion Drake's Review Sourced from Google

      Alessandra really listens. She matched us with a remote assistant who fits our company like a glove. And Eli’s leadership, grounded in faith and service, gives this business real soul.

    • Panoy Lorrie Claire V.
      Panoy Lorrie Claire V. Review from Google
      5.0★

      Panoy Lorrie Claire V.'s Review Sourced from Google

      Eli clearly knows how to build a values-based business. Every interaction I had with Allyza felt intentional and uplifting. We love our new hire—and the social impact makes us even prouder to be clients.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Delivering Customer Service with a Personal Touch

    ExpertCallers is a global BPO partner with 20+ years' experience, delivering inbound/outbound call centers, customer support, and back-office services worldwide, powered by AI-assisted workflows and Lean Six Sigma-driven quality standards for measurable, reliable outcomes...

    Top Services:

    • Call Centers
    • Creative Services
    • eCommerce
    • BPO
    • Customer Support
    • Show more
    Location
    Davao City, Philippines
    Number of Employees
    500 - 999
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Expertcallers Services

    • Call Centers
    • Creative Services
    • eCommerce
    • BPO
    • Customer Support
    • Phone Answering Services
    • Market Research
    • Business Consulting
    • Transcription Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Backbone Solutions
    • Bringsy
    • Authentic Gaming
    Data sourced from the agency's DesignRush profile
  • Revolutionizing Remote work.

    We believe that every BPO company knows and understands what they do. But very few know why they do what they do. And by "why" it does not mean to "make a profit" because that's a result and it always will be.With the Remote Group, our ultimate goal is to build relationships with those who share our beliefs...

    Top Services:

    • BPO
    • Customer Support
    • Digital Marketing
    • eCommerce
    • Managed Services
    • Show more
    Location
    Mabalacat, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $20/hr
    Portfolios Count
    6 Projects Listed

    The Remote Group Services

    • BPO
    • Customer Support
    • Digital Marketing
    • eCommerce
    • Managed Services
    • IT Services
    • eCommerce Development
    • Digital Services
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Software & IT Industry
    • eCommerce Industry
    • Real Estate Industry
    • Finance Industry
    • Transportation & Logistics Industry
    Data sourced from the agency's DesignRush profile

    The Remote Group Reviews & Testimonials

    • Rebie Cabanatuan
      Rebie Cabanatuan Review from Google
      5.0★

      Rebie Cabanatuan's Review Sourced from Google

      Been with TRG for more than a year now. I love working here and my colleagues are awesome! The management is thriving to meet the client and employees satisfaction! Go TRG!

    • Lenny Gandawan
      Lenny Gandawan Review from Google
      5.0★

      Lenny Gandawan's Review Sourced from Google

      So far TRG is a really grate company to work with. They really value their employees. They are generouse and always gives out rewards. For me, TRG is one of the best companies.

    • ecolifestyl
      ecolifestyl Review from Google
      5.0★

      ecolifestyl's Review Sourced from Google

      As a client, we were impressed by the well organised process. From the recruitment process to on boarding of our team, we were constantly been kept informed of the progress. Though its our first time outsourcing in the Philippines, we know we've made the right decision. There's no language barrier with our all-Filipino team, they speak in fluent English with neutral accent! Thank you TRG.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Outsourcing Done Ethically

    BoldR Impact is a premier sustainability PEO consulting firm committed to driving positive change for businesses and the environment. With an unwavering commitment to excellence, we offer a comprehensive suite of services tailored to diverse industries...

    Top Services:

    • BPO
    • Call Centers
    • IT Services
    Location
    Manila, Philippines
    Number of Employees
    1000 & Up
    Portfolios Count
    2 Projects Listed

    Boldr Services

    • BPO
    • Call Centers
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Meetup
    • UrbanStems
    • Interfolio
    • BibliU
    • Tranzact
    • Brooklinen
    • CNBC
    • Caraway
    • Flaviar
    • Kindred
    Data sourced from the agency's DesignRush profile
  • HR Solutions

    As one of Elabram Group's business divisions, Elabram HR Solution focuses on human resources solutions. The company covers every HR needs: from manpower/temporary staff and payroll services by HR Outsourcing solution, permanent staff, expatriate providers, Executive Search by Recruitment Solutions, and...

    Top Services:

    • BPO
    Location
    Makati, Philippines
    Number of Employees
    250 - 499

    Elabram Group Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • IT Industry
    • Education Industry
    • Retail Industry
    Data sourced from the agency's DesignRush profile

    Elabram Group Reviews & Testimonials

    • Fikri Gustiar
      Fikri Gustiar Review from Google
      5.0★

      Fikri Gustiar's Review Sourced from Google

      I'm so glad I had the opportunity, especially Bu Enda Hendawati. She was very helpful and provided valuable input for future improvements, even though I haven't been able to join Elabram yet.

    • Danny S Yuwono
      Danny S Yuwono Review from Google
      5.0★

      Danny S Yuwono's Review Sourced from Google

      Elabram is one of my favorite company.3 times in a row i got contracted with ElabramFirst in Elabram Indonesia for MS EID Indosat and next for my 2nd assignment at Elabram Thailand for HW Thailand and has a tremendouz experienced while Mr.Martin Siagian was my recruitment agent.Currently for 3rd times i hold new assigment in Indonesia with Elabram Indonesia (again with Elabram) for ZTE XLSmart.Overall very good services and projects,never regret to work with Elabram,anytime and anywhere.Thanks Elabram already made me as your loyal partner.And special thanks to the owners..always success for Elabram

    • mouriverd Laurent
      mouriverd Laurent Review from Google
      5.0★

      mouriverd Laurent's Review Sourced from Google

      Thank elabram. I already 2 times working under elabram agencies in zte. Elabram so profesional in handle resource.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Unified Business Solutions. Empowered Growth.

    Boutique Outsource Solutions (BOS) offers personalized business process outsourcing (BPO) services, including human capital and IT infrastructure management. Emphasizing integration and commitment, BOS ensures that outsourced staff seamlessly become integral parts of clients' organizations, fostering...

    Top Services:

    • BPO
    Location
    Pasig, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    Boutique Outsource Solutions Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • LadyBird Group
    • Legal Industry
    • IT Industry
    Data sourced from the agency's DesignRush profile

    Boutique Outsource Solutions Reviews & Testimonials

    • Lyza Allan
      Lyza Allan Review from Google
      5.0★

      Lyza Allan's Review Sourced from Google

      Currently employed at Boutique Outsource Solutions and found it to be a dynamic and collaborative work environment.It was easy to communicate with HR, and they were always willing to assist when questions or concerns arose.Compensation was fair and aligned with industry standards, particularly for the scope of responsibilities and the level of experience expected.

    • Alliah Robert Roxas
      Alliah Robert Roxas Review from Google
      5.0★

      Alliah Robert Roxas's Review Sourced from Google

      Working with BOS has been an exceptional experience. Both the clients and the company demonstrate a strong commitment to promoting work-life balance, while also prioritizing the well-being of every member of the staff. Initiatives such as providing free rice, coffee, and Milo, offering food every Wednesday and Friday, monthly massages, and organizing a monthly social club truly contribute to supporting employees after their long days at work. These thoughtful benefits make a meaningful difference and reflect the company’s dedication to creating a positive and nurturing environment for its team.

    • Dhiza Dawson
      Dhiza Dawson Review from Google
      5.0★

      Dhiza Dawson's Review Sourced from Google

      Boutique Outsource Solutions has undoubtedly been the best company I have had the pleasure of working with. The Australian leadership, under Sir Brendan and Sir Garry, genuinely prioritizes the well-being of all employees, fostering a family-like environment. The management team has implemented house rules that are both practical and beneficial, striking a balance between discipline and positive outcomes. The office ambiance is conducive to productivity while also ensuring comfort. I particularly appreciate the company’s commitment to employee engagement through various activities such as Joy Club, Steps Challenge, Biggest Loser, Sports Fest, Social Club, Team Building, and other celebratory gatherings. Additionally, the weekly treats on Wednesdays and Fridays bring a sense of joy to our hearts. I extend my heartfelt thanks to Boutique Outsource Solutions for creating such a wonderful workplace.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Empowering Business Efficiency Globally

    OptimumSource is a business process outsourcing (BPO) agency dedicated to enhancing business performance worldwide. The agency specializes in BPO, knowledge process outsourcing (KPO), and information technology outsourcing (ITO). The agency offers tailored accounting, IT development, research, telesales, and...

    Top Services:

    • BPO
    Location
    Pasig, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    OptimumSource Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • ASX
    • FTSE
    • NYSE
    Data sourced from the agency's DesignRush profile
  • Supercharge Your Business with Happy People & Happy Customers

    Smiles On Demand isn't your typical outsourcing company. We believe in the power of happy people driving happy results. That's why we go beyond just assembling a team; we build a supportive, efficient, and results-oriented force that directly impacts your bottom line...

    Top Services:

    • BPO
    Location
    Guihulngan City, Philippines
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr

    Smiles On Demand Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Retail & eCommerce Industry
    • Hospitality & Travel Industry
    • Healthcare Industry
    Data sourced from the agency's DesignRush profile
  • Global Support. Reliable BPO Solutions.

    Kudo Support offers comprehensive business process outsourcing (BPO) services, handling thousands of customer contacts daily across various channels, including chat, email, and voice. The firm provides all-day support with a focus on security and reliability. Kudo Support's services range from technical...

    Top Services:

    • BPO
    Location
    Lapu-Lapu City, Philippines
    Number of Employees
    100 - 249

    Kudo Support Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Customer Services
    • Shipping Industry
    • Sales Industry
    Data sourced from the agency's DesignRush profile
  • Building Exceptional Offshore Teams

    Techno Global Team (TGT) helps businesses overcome talent shortages by building and managing professional offshore teams. Since 2011, the firm has connected companies with skilled professionals to enhance efficiency and reduce costs. Catering to industries like information technology (IT), eCommerce, and...

    Top Services:

    • BPO
    Location
    Taguig, Philippines
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    Techno Global Team Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Service Provider Partners
    • PACE Technical
    • Balance Business Solutions
    Data sourced from the agency's DesignRush profile

    Techno Global Team Reviews & Testimonials

    • Icko Gonzales
      Icko Gonzales Review from Google
      5.0★

      Icko Gonzales's Review Sourced from Google

      🌟🌟🌟🌟🌟 – Amazing Place to Work!Working at TGT has been a game-changer for me. The work-life balance is real, the team is incredibly supportive, and the free lunch every day is such a great perk! Shoutout to the HR team for always being approachable. #WeAreTGT

    • dave
      dave Review from Google
      5.0★

      dave's Review Sourced from Google

      I'm delighted to share my experience at TGT as an L2 IT Support Engineer. The management at TGT is highly flexible, allowing for a great work-life balance. They offer competitive compensation and, to top it off, FREE LUNCH! I've witnessed consistent growth opportunities within my role, ensuring professional development. TGT's management team demonstrated remarkable adaptability during the pandemic, ensuring a smooth transition. Moreover, as an employee, I can confidently say that all my concerns are consistently addressed. Overall, I highly recommend TGT for its flexible management, competitive compensation, growth opportunities, and responsive support for its employees.

    • Francis Bergado
      Francis Bergado Review from Google
      5.0★

      Francis Bergado's Review Sourced from Google

      Flexible management, fair compensation and of course FREE LUNCH!Never ending learning in our campaign. Growth as a developer is ensured! TGT management was also able to adjust with ease when the pandemic started. All your concerns as an employee are consistently answered.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Tailored Solutions for Your Business Success

    Reliasourcing provides bespoke business process outsourcing (BPO) solutions to optimize operations and reduce costs. Headquartered in the Philippines, the firm offers contact center management, staff leasing, and workforce management services. Reliasourcing's expert team crafts customized strategies aligned...

    Top Services:

    • BPO
    Location
    Pasay, Philippines
    Number of Employees
    500 - 999

    Reliasourcing Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • E-commerce Industry
    • Finance Industry
    • Hospitality Industry
    Data sourced from the agency's DesignRush profile
  • Empowering Teams, Maximizing Productivity.

    Omada One delivers customized back office and contact center solutions that empower businesses to maximize productivity with fewer resources...

    Top Services:

    • BPO
    Location
    Makati, Philippines
    Number of Employees
    500 - 999
    Minimal Budget
    $1,000 - $10,000

    Omada One Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Telehealth Industry
    • IT Industry
    • Healthcare Industry
    Data sourced from the agency's DesignRush profile
  • Retail CX Company

    ServeRetail is a USA-based retail and ecommerce customer support provider helping global brands deliver exceptional customer experiences. We partner with ecommerce, DTC, and omnichannel retailers to manage post-purchase operations including order management, WISMO resolution, returns and refunds, and...

    Top Services:

    • BPO
    Location
    Mandaluyong, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr

    ServeRetail Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Supermarts Limited
    • AV Beauty Products
    • Home Appliances
    Data sourced from the agency's DesignRush profile
  • Leading Virtual Assistant Services Provider

    Express Virtual Assistant (EVA) is a globally managed virtual workforce solutions provider that helps businesses streamline operations through structured, performance-driven support systems. Founded in 2004 as a subsidiary of Flatworld Solutions, EVA goes beyond traditional outsourcing by offering a...

    Top Services:

    • BPO
    Location
    Davao City, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $8/hr

    Express Virtual Assistant Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • eCommerce Industry
    • Real Estate Industry
    • Software & IT Services Industry
    Data sourced from the agency's DesignRush profile
  • Offshoring Excellence Redefined

    ScalableOS is a premium offshore staffing partner offering custom solutions for MSPs and Tax & Accounting firms. We provide dedicated staff based in the Philippines, fully integrated into your operations and 100% under your management. Your team with us operates as an extension of yours! Were experts in...

    Top Services:

    • BPO
    Location
    Makati, Philippines
    Number of Employees
    250 - 499
    Minimal Budget
    Under $1,000

    ScalableOS Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Software & IT Services Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
  • Partners You Can Count On.

    CSV Now, a premier consulting firm, excels in talent acquisition, content marketing, and Business Process Outsourcing (BPO). We elevate leading tech brands with holistic business solutions, combining expert talent sourcing and impactful brand communication. With a proven history of success, CSV Now is your...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Content Marketing
    • Accounting
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    50 - 99

    CSV Now Services

    • BPO
    • Call Centers
    • Customer Support
    • Content Marketing
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Netflix
    • Mixpanel
    • Fivetran
    • People.ai
    • Kubit AI, Inc.
    • Prufrock Ventures
    • Iterable
    Data sourced from the agency's DesignRush profile
  • Your growth is our mission

    Connext helps companies build custom, dedicated offshore support teams...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Transcription Services
    • Accounting
    • Show more
    Location
    Angeles, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $11/hr
    Minimal Budget
    $1,000 - $10,000

    Connext Global Solutions Services

    • BPO
    • Call Centers
    • Customer Support
    • Transcription Services
    • Accounting
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Home Depot
    • Sysco
    • Popeyes
    • Jack in the Box
    Data sourced from the agency's DesignRush profile
  • Hire a team in the Philippines at a fraction of the coast

    Digital Minds BPO services are among the top BPO company in the Philippines offering front office and back office services. They offer various services like customer support, back office support, creative services and technical support. Their global presence and expertise in BPO solutions have earned them a...

    Top Services:

    • BPO
    • Accounting
    Location
    Naga, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000

    Digital Minds Services

    • BPO
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • SaleEgg
    • Grape Payments
    • VeryVoga
    • Onyata Trading
    • Logicall
    Data sourced from the agency's DesignRush profile
  • Intelligent Outsourcing

    Incoho Lead Generation is designed to help companies accomplish this goal without draining internal resources that are better deployed selling. This service maintains a two-step process – the first is researching leads and developing the initial list. The second is to call into the target companies in order...

    Top Services:

    • BPO
    • Big Data Analytics
    Location
    Makati, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000

    Incoho Services

    • BPO
    • Big Data Analytics
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Crewbeacon
    • GPS
    • ATRICA SEO Software
    Data sourced from the agency's DesignRush profile
  • Right people with the right solutions

    A boutique outsourcing company headquartered in Manila, Philippines. We provide tailored outsourcing services to help SMEs and large companies improve their focus, realize better asset utilization, and generate greater corporate value. We prioritize cultivating culture fitment as well as finding the right...

    Top Services:

    • BPO
    • HR Outsourcing
    Location
    Makati, Philippines
    Number of Employees
    500 - 999

    Booth & Partners Services

    • BPO
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Peak Design
    • InXpress
    • Spirit Telecom
    • Sunski
    • Huckberry
    • Next Telecom
    • Data#3
    Data sourced from the agency's DesignRush profile

    Booth & Partners Reviews & Testimonials

    • Pretzel Togle
      Pretzel Togle Review from Google
      5.0★

      Pretzel Togle's Review Sourced from Google

      A neutral place to grow ideas. Absolutely love the idea of having a good space for professionals. Friendly staff if you have any question or request. Gives you the peaceful place in order to be focused and finish your work. Perfect for studying or if your working from home that needs motivation or change of environment.

    • Jenn Angelica Reyes
      Jenn Angelica Reyes Review from Google
      5.0★

      Jenn Angelica Reyes's Review Sourced from Google

      Arch offices has a very unique office areas where you can work comfortably and at peace! Having plants in your surroundings keeps you calm everytime.

    • Jhan Dee Gallano
      Jhan Dee Gallano Review from Google
      5.0★

      Jhan Dee Gallano's Review Sourced from Google

      Good environment and workmates. You feel like you are in home and you feel you are part of the family, it because of the office atmosphere and good relationship between your Bosses/ Managers. Kudos to Arch Offices.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Build Your Team, Your WayEMAPTA is a premium staffing company with talent that aligns with your brand, values, and identity...

    Top Services:

    • BPO
    • HR Outsourcing
    Location
    Manila, Philippines
    Number of Employees
    1000 & Up

    EMAPTA Services

    • BPO
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Numeroo
    • TechPath Pty Ltd
    • Graycorp
    Data sourced from the agency's DesignRush profile

    EMAPTA Reviews & Testimonials

    • Reynald Lacaden
      Reynald Lacaden Review from Google
      1.0★

      Reynald Lacaden's Review Sourced from Google

      Disappointed with emapta. They value the client first before the employee. Not much security of tenure with their client company.

    • Antoinette Sta.Maria
      Antoinette Sta.Maria Review from Google
      5.0★

      Antoinette Sta.Maria's Review Sourced from Google

      Emapta has been great so far. Prior to joining the company, I have been hearing about the "Emapta Experience", and this becomes evident even before I officially started with the company. Their hiring and onboarding process is well-coordinated and organized. HR team is very professional and would really walk you through all that's needed for you to settle in well. It had been a very smooth process overall.They have plenty of offices, all of which look as if it came straight out of a magazine. It's a breath of fresh air and really puts you in a good, professional mood to work in.The people had been very friendly, and you get welcomed well by everyone. They speak a lot about the company being a family, and it does feel like so.As for the benefits and compensation. I'm sure it'll be different for people, depending on their roles and the accounts they've been assigned to. Personally, I'm very happy with mine. I cannot say more positive things.

    • Gillan Ropero
      Gillan Ropero Review from Google
      5.0★

      Gillan Ropero's Review Sourced from Google

      Accessible to employees as it's near the metro's main thoroughfare. It also has plenty of space and a great ambiance for productivity. The gym is also a plus that encourages work-life balance for employees.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Elevating Customer Experience

    OneBPO streamlines issue resolution by combining its dedicated team of industry-specific specialists with cutting-edge automated systems. Customers can choose their preferred channel phone, email, or chat and OneBPO's specialists will efficiently address their concerns...

    Top Services:

    • BPO
    • Call Centers
    Location
    Iloilo City, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000

    OneBPO Services

    • BPO
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Truebill
    • ZAMPLEBOX
    • 479* Popcorn
    Data sourced from the agency's DesignRush profile
  • Right Staff. Real Solutions. Inspired by Culture.

    Staff Callture Inc. is a Philippine-based BPO and outsourcing company delivering customer support, lead generation, telemarketing, sales, back-office, virtual staffing solutions, and digital marketing support. We help businesses scale efficiently through skilled talent, innovative technology, and...

    Top Services:

    • BPO
    • Customer Support
    Location
    Cabuyao, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr

    Staff Callture Inc. Services

    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Hotel Industry
    • Customer Support
    • Sales
    Data sourced from the agency's DesignRush profile

    Staff Callture Inc. Reviews & Testimonials

    • Johnleen Cortez
      Johnleen Cortez Review from Google
      5.0★

      Johnleen Cortez's Review Sourced from Google

      Working with Staff Callture Incorporated, I couldn't be more impressed with our services. Our team is exceptionally professional, responsive, and dedicated to meeting the unique needs of their clients. We excel in providing tailored solutions that enhance productivity and streamline operations. Customer care and attention to detail are outstanding, making the entire experience seamless and highly satisfactory. I wholeheartedly recommend Staff Callture Incorporated for anyone looking to elevate their business operations with reliable and top-notch staffing solutions. I've been with the company for more than 3 years and I would say as a homegrown, the company has been providing excellent services, thriving for excellence and care for its people.

    • Mharla Guevarra
      Mharla Guevarra Review from Google
      5.0★

      Mharla Guevarra's Review Sourced from Google

      I’ve been with Staff Callture for almost two years now, and I can honestly say it's been a fantastic experience. The team is not only professional but also genuinely cares about my success, always being responsive and providing great solutions tailored to my needs. I highly recommend them to anyone looking for a team that truly values their employees and delivers exceptional results.

    • Konsehal Randy Andoy Punzalan
      Konsehal Randy Andoy Punzalan Review from Google
      5.0★

      Konsehal Randy Andoy Punzalan's Review Sourced from Google

      Staff Callture Incorporated isn’t just a workplace—it’s a community that values its people. From exciting employee engagement activities to supportive leaders who genuinely care, this company knows how to create an environment where everyone feels valued and motivated.The energy in every event is unmatched, bringing teams together, strengthening connections, and making work more than just a daily grind. Whether it’s team-building sessions, fun celebrations, or meaningful initiatives, there’s always something that keeps employees engaged and inspired.A huge shoutout to the leadership team for their unwavering support, guidance, and commitment to making Staff Callture a great place to grow. And of course, to every team member—your passion and dedication make all the difference! Here’s to more memorable moments and continued success together!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Empowering Teams & Streamlining Global Operations

    KamelBPO helps businesses build dedicated offshore teams in the Philippines. Based in Clark and Canadian-owned, we recruit full-time staff for travel sales, customer service, education, technical support and back-office operations. Clients direct their teams while we handle recruitment and local HR, payroll...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Angeles, Philippines
    Number of Employees
    100 - 249

    KamelBPO Services

    • BPO
    • Call Centers
    • Customer Support
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Health Care Industry
    • Education Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile

    KamelBPO Reviews & Testimonials

    • Princess Mendoza
      Princess Mendoza Review from Google
      5.0★

      Princess Mendoza's Review Sourced from Google

      Five stars for the amazing culture! Working at KamelBPO has been a great experience. It’s a fun environment where you feel motivated every day, and the management truly supports your growth. Highly recommend!

    • Rolando Jacinto (Pinkish)
      Rolando Jacinto (Pinkish) Review from Google
      5.0★

      Rolando Jacinto (Pinkish)'s Review Sourced from Google

      As an independent contractor at Kamel Media, I can say that this company is truly amazing and promotes a great work-life balance. I would definitely recommend it to my friends who feel exhausted in companies that only prioritize numbers rather than their employees.I worked in the BPO industry for quite some time, and I used to feel very tired and burned out. That changed when I discovered Kamel Media. The environment here is supportive, and the team genuinely cares about the people they work with.The support has been excellent, and I am very grateful. Thank you, Kurt and Mariannah! 😊

    • Jenielyn Cayabyab
      Jenielyn Cayabyab Review from Google
      5.0★

      Jenielyn Cayabyab's Review Sourced from Google

      I’m truly glad to be part of CamelBPO. It’s a wonderful company with a supportive and kind team that continuously helps me grow and push myself to reach my best potential.I’m grateful for the opportunities and guidance I receive here, and I look forward to growing even more with the company in the future.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Outsource Your Back Office Today

    Plus Back Office helps accounting firms, property management companies, and recruitment agencies build dedicated offshore teams in the Philippines. Unlike typical outsourcing, all staff work from a secure, office-based environment with company-managed systems and on-site supervision. We handle hiring, HR...

    Top Services:

    • BPO
    • Accounting
    • Customer Support
    • HR Outsourcing
    • Call Centers
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $7/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    Plus Back Office Services

    • BPO
    • Accounting
    • Customer Support
    • HR Outsourcing
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Clever Visas
    • Better Accountants
    • Cerne Ventures
    • The Film Guys
    • On Call For You
    Data sourced from the agency's DesignRush profile
  • Weave got your outsourcing needs covered

    Weave Solutions Inc. is a growing outsourcing company in the Philippines serving the needs of companies in the technology, engineering, manufacturing, and retail industries. We know what it takes to grow teams from start-ups to supporting large enterprises across a wide range of positions and job le...

    Top Services:

    • BPO
    • HR Outsourcing
    • Managed Services
    • Staff Augmentation
    • Show more
    Location
    Manila, Philippines
    Number of Employees
    50 - 99

    Weave Solutions Services

    • BPO
    • HR Outsourcing
    • Managed Services
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • IT Services and Solutions
    • Manufacturing
    • Engineering
    • Retail
    Data sourced from the agency's DesignRush profile
  • Providing Tools And Resources To Businesses

    Clark Outsourcing is a Philippines-based outsourcing company providing reliable offshore staffing and remote workforce solutions to businesses worldwide...

    Top Services:

    • BPO
    • Accounting
    • Call Centers
    • HR Outsourcing
    • Show more
    Location
    Mabalacat, Philippines
    Number of Employees
    500 - 999

    Clark Outsourcing Services

    • BPO
    • Accounting
    • Call Centers
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Integrity Financial
    • Infinity Energy Organization
    • Americare Respiratory Services
    Data sourced from the agency's DesignRush profile

    Clark Outsourcing Reviews & Testimonials

    • midori greene
      midori greene Review from Google
      2.0★

      midori greene's Review Sourced from Google

      I should be giving them 1 star, but since the interview process went smoothly and the final interviewer was kind enough, I should consider that. I think what influenced me in providing this review is that after they're done with the application process. The recruiter said that they'll gonna keep us updated through the same platform where they created the group chat, but after sending us a feedback form, they just removed us from that GC without providing any reason why. And it took them a week before I could get any update if ain't for me asking them about it first. They thrive on empty promises and are not even proactive, which I think compromised my trust in their application process. Imagine, imagine waiting for a week instead of being able to move forward with another company, and if I hadn't done the initiative to reach out to them first, imagine how long they would keep holding me off. That's just being unprofessional. And what's funny is they literally have three Applicants for the position, and with one moving forward with his application, they are only left with two, but still, they couldn't even handle that kind of simple task. How incompetent, and it's disappointing that you're leading on candidates only to leave them hanging by a thread on their own. What a letdown. Such a frustrating experience.

    • Austin Grisham
      Austin Grisham Review from Google
      5.0★

      Austin Grisham's Review Sourced from Google

      Clark Outsourcing has been a key player in our success with clients. Team member that’s have been provided have become apart of our Green Leaf Solar & Electric family as we all work together to accomplish our goals with seeking new clients and moving clients through our sales pipeline. Our team members from Clark Outsourcing go above and beyond what they are asked and have performed extremely well regardless of what area they are asked to support of the business. We would not be where we are today without our team members from Clark Outsourcing.

    • Kim Roque
      Kim Roque Review from Google
      5.0★

      Kim Roque's Review Sourced from Google

      We have hired 4 customer support agents through Clark Outsourcing. Their management team (Russell, Edward) is very cooperative and responsive. So far the agents are producing very good results and we are satisfied with the services.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • make your people your competitive advantage.

    business offshoring solutions...

    Top Services:

    • BPO
    • Business Consulting
    • Accounting
    • Customer Support
    • IT Services
    • Show more
    Location
    Mandaluyong, Philippines
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr

    ConnectOS Services

    • BPO
    • Business Consulting
    • Accounting
    • Customer Support
    • IT Services
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Chemist Warehouse
    • Mahercorp
    • FujiXerox
    • Higgins Coatings
    • Study Loans
    Data sourced from the agency's DesignRush profile

    ConnectOS Reviews & Testimonials

    • Joanna Marie Solajes
      Joanna Marie Solajes Review from Google
      4.0★

      Joanna Marie Solajes's Review Sourced from Google

      I have been with ConnectOS for 1 year and 8 months—1 year and 5 months with my previous client and 3 months with my current client.One of the things I appreciate about ConnectOS is its top-of-the-line facilities designed to support employees in maintaining a healthy work-life balance, even within the office. These include amenities such as an entertainment room, gym, massage services, showers, and sleeping quarters, as well as employee engagement initiatives and monthly themed activities.What I value most about ConnectOS is the support they provided when my first client withdrew their account due to financial concerns. They handled the situation with great care—from retrieving my equipment at home and processing my final pay within a month to ensuring that I was re-profiled to a new client in just a month.Overall, it has been a fun and fulfilling experience. Not to mention, I am grateful for the amazing teammates I now work with under my new client.

    • Enzo Hiponia
      Enzo Hiponia Review from Google
      5.0★

      Enzo Hiponia's Review Sourced from Google

      I've been with different BPO companies and I can say that ConnectOS is very competitive when it comes to salary, benefit and amenity. They provide what their employee needs to achieve work life balance.

    • Farrah Jane Lopez
      Farrah Jane Lopez Review from Google
      5.0★

      Farrah Jane Lopez's Review Sourced from Google

      I have been working with ConnectOS for a few months and I can say that Never been happier with this company. Great colleagues, Nice people to approach to, Smart Mentors and Bosses, Facilities are superb and Free ice cream. ConnectOS values and protects you as an employee. Plus the office is very accesible to all.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • It's Easy to do Business with Us

    A proud member of the Equicom Group, a Filipino conglomerate, Equicom Services, Inc. - EquiServe is a trusted business process outsourcing (BPO) provider established in 2011. With over 1,000 employees, EquiServe is headquartered in Makati City, Philippines and we operate across multiple locations, including...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • IT Services
    • CRM Consulting
    • Show more
    Location
    Makati, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000

    Equicom Services, Inc. Services

    • BPO
    • Call Centers
    • Customer Support
    • IT Services
    • CRM Consulting
    • Managed Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Health Care Industry
    • Finance Industry
    • Insurance Industry
    Data sourced from the agency's DesignRush profile
  • Inspired Outsourcing

    Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria...

    Top Services:

    • Web Design
    • BPO
    • Business Consulting
    • Digital Marketing
    • eCommerce
    • Show more
    Location
    Taguig, Philippines
    Number of Employees
    1000 & Up

    Eastvantage Services

    • Web Design
    • BPO
    • Business Consulting
    • Digital Marketing
    • eCommerce
    • Web Development
    • eCommerce Development
    • SEO
    • Software Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • OTM
    • OEL
    • GFM
    Data sourced from the agency's DesignRush profile

    Eastvantage Reviews & Testimonials

    • Buthaina Ben
      Buthaina Ben Review from Google
      1.0★

      Buthaina Ben's Review Sourced from Google

      My experience with Eastvantage Morocco was unfortunately one of the worst professional experiences I have ever had. I waited for three months without doing any work within the company and without a contract, and when I inquired about the situation, I did not receive any clear answers; I was simply asked to wait, hoping that there would be a project for us to work on.As the end of the trial period approached, I was informed that there were no available projects, which caused my time to be wasted without any benefit. They also lack professionalism and transparency in their dealings, which made the experience even worse.Therefore, I advise everyone to be cautious before joining this company and to ensure that there are actual projects available before making any decisions, in order to avoid wasting time.

    • Ragnarok Mobile
      Ragnarok Mobile Review from Google
      1.0★

      Ragnarok Mobile's Review Sourced from Google

      People = 5 stars. Company itself = 1 star. Good for starters. Don't even bother staying here for years, they do not care.

    • Reymart Gaspar
      Reymart Gaspar Review from Google
      1.0★

      Reymart Gaspar's Review Sourced from Google

      I was ghosted after I was verbally offered a job over the phone.On March 7, 2024, a recruiter contacted me, stating that she came across my application via LinkedIn. At that time, I had already received a job offer from another company but hadn't committed to it as I was exploring different opportunities. When asked by the recruiter if I had any pending applications elsewhere, I honestly disclosed that I had a pending job offer but had not yet accepted it. The recruiter then discussed the job position, salary package, and shift schedule then I expressed my interest to procced. She then scheduled me for an interview with the hiring managers.On March 8, 2024, I completed my initial interview, assessment, and final interview. On the same date, the recruiter contacted me to inform me that I had successfully passed the interviews. She mentioned that the job offer would be extended to me within the same day. She asked me whether I could start on March 18, 2024 and I confirmed my availability for that date.I immediately notified the other company via email that I was withdrawing my application. Explained the reason and they acknowledged my decision.Despite the assurance that the job offer will be rolled out within that day, I did not receive the said job offer.The day after, the recruiter followed up with me, explaining that the job offer was still pending as the client haven't signed it. She apologized for the delay and advised me to keep me updated.On March 14, four days prior to the said start date, I contacted the recruiter to inquire about the status of the job offer, the recruiter provided an update, indicating that it's still pending as it has not yet signed by the client. She assured me she would keep me informed. However, after that communication, I did not receive any further updates despite my attempts to reach out to the recruiter.I was left frustrated and disappointed. I waited patiently for more than a month, hopeful to receive communication from them, but unfortunately, I did not receive any response.If for any reason, client did not sign the contract or they found someone else for the job, they could have at least informed me.I waisted my time and the job opportunity from other company in favor with them. Very unprofessional!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • The World's Top Talent for Remote Teams!

    1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...

    Top Services:

    • BPO
    • Staff Augmentation
    • HR Outsourcing
    • Customer Support
    • Call Centers
    • Show more
    Location
    Manila, Philippines
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000

    1840 & Company Services

    • BPO
    • Staff Augmentation
    • HR Outsourcing
    • Customer Support
    • Call Centers
    • Transcription Services
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Groupon
    • Isango
    • Instacart
    • HomeLight
    • LearnZillion
    Data sourced from the agency's DesignRush profile

    1840 & Company Reviews & Testimonials

    • carmen noche
      carmen noche Review from Google
      5.0★

      carmen noche's Review Sourced from Google

      It was a very productive and swift process. Starting from the interview, to assessments. Everyone was punctual and need not wait for a week or so for updates. They give updates immediately no need for the long wait and suspense. Keep it Up!!

    • lucille Mrrs
      lucille Mrrs Review from Google
      5.0★

      lucille Mrrs's Review Sourced from Google

      My experience with 1840 & Company’s recruitment process has been excellent from start to finish. The team was professional, responsive, and supportive throughout every step. Communication was always clear, and I truly appreciated how smooth and organized the process was. I felt valued as a candidate, and I’m very excited to officially join as a Patient Support-CSR. Thank you to the team for making this such a positive experience!

    • Andrea Yáñez
      Andrea Yáñez Review from Google
      5.0★

      Andrea Yáñez's Review Sourced from Google

      I had a truly outstanding experience with 1840&Co throughout the entire recruitment process. From the very beginning, their team demonstrated professionalism, clear communication, and genuine care. What stood out most was the consistent follow-up—they kept me informed at every step, making the process feel smooth and well-organized. I always felt supported and valued as a candidate. I’m incredibly happy to share that I’ve been offered a new role, and I couldn’t be more grateful to the 1840&Co team for making it all possible.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • SMEs' Premier Outsourcing Ally: Your #1 Choice

    Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Show more
    Location
    San Pablo City, Philippines
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000

    Big Outsource Services

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Web Development
    • Graphic Design
    • HR Outsourcing
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • OpnRoad
    • D121
    • Instant Consult
    Data sourced from the agency's DesignRush profile

    Big Outsource Reviews & Testimonials

    • Admire Marketing
      Admire Marketing Review from Google
      1.0★

      Admire Marketing's Review Sourced from Google

      Rescheduled our call last minute / then left us hanging on the actual call time saying they actually aren't open to meeting with us. Would not recommend.

    • Wilcon Ando
      Wilcon Ando Review from Google
      5.0★

      Wilcon Ando's Review Sourced from Google

      I recommend this place! Awesome people and the place is well maintained. They genuinely care about the agents' wellbeing.

    • Rasida Asgar
      Rasida Asgar Review from Google
      5.0★

      Rasida Asgar's Review Sourced from Google

      One of the best 💯 I would say I will always choose to be with this friendly, fantastic and very accommodating company. I always had a chance to to be hired with other bigger companies but I'd rather choose BIGOUTSOURCE no matter what. It's actually my second home. I feel safe and happy when I'm with BIGOUTSOURCE. I love everything about it. ❤️❤️ No doubt this company is one of the growing company in the Philippines. ❤️

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • American quality call center and outsoured services at Philippine rates

    Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Direct Marketing
    • Show more
    Location
    Makati, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Portfolios Count
    3 Projects Listed

    Loop Contact Solutions Services

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Direct Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Agora Business
    • One Blade
    • Medix Select
    • Stock Investor
    Data sourced from the agency's DesignRush profile

    Loop Contact Solutions Reviews & Testimonials

    • B B
      B B Review from Google
      4.0★

      B B's Review Sourced from Google

      Mirdif uptown is the bestI’ve lived there for 2 years and it was amazing and I have met incredible people

    • Bahia B
      Bahia B Review from Google
      4.0★

      Bahia B's Review Sourced from Google

      Mirdif uptown is the bestI’ve lived there for 2 years and it was amazing and I have met incredible people

    • CHRISTINE ALCANTARA
      CHRISTINE ALCANTARA Review from Google
      5.0★

      CHRISTINE ALCANTARA's Review Sourced from Google

      For me, the first impression would be lasting. And it's crucial how they make me feel, or what I initially feel in order for me to stay with a company. In comparison to the other company, Loop is still in the early stages, yet the upper management was really kind and considerate. And I've had a great time here so far. With the kind of individuals I'll be hanging out with, I'm confident I won't be sorry I chose Loop. :)

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Get the remote workforce you need and hit your business traction.

    Premier Headhunting and Business Process Outsourcing Company in the Philippines...

    Top Services:

    • BPO
    • HR Outsourcing
    • Accounting
    • Staff Augmentation
    • Customer Support
    • Show more
    Location
    Manila, Philippines
    Number of Employees
    Under 49

    TractionForce Services

    • BPO
    • HR Outsourcing
    • Accounting
    • Staff Augmentation
    • Customer Support
    • Digital Services
    • Web Development
    • Transcription Services
    • Mobile App Development
    • Blockchain
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • RE/MAX
    • Lionbridge
    • Airbnb
    • ET Mining
    • Ares Builders
    • ChemCeed
    • Appen
    • Digital Source
    • Elements
    Data sourced from the agency's DesignRush profile
  • Empowering Businesses To Work Smarter

    At Virtual360, we help businesses run better, not just busier. We've evolved into a strategic growth partner that delivers measurable results across marketing, sales, and operations. Every service we provide is backed by rigorous systems, clear communication, and an uncompromising commitment to efficiency...

    Top Services:

    • BPO
    • Digital Services
    • Reputation Management
    • Digital Strategy
    • Web Development
    • Show more
    Location
    Iloilo City, Philippines
    Number of Employees
    50 - 99

    Virtual360 Services

    • BPO
    • Digital Services
    • Reputation Management
    • Digital Strategy
    • Web Development
    • Web Design
    • eCommerce Development
    • Digital Marketing
    • SEO
    • Content Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • KYUP! Project
    • Thrive and Adapt
    • Connect Lead Coach
    Data sourced from the agency's DesignRush profile
  • Outsource Smarter Grow Faster

    USA Outsource Today is an American-led business process outsourcing (BPO) company that helps organizations scale operations through skilled talent and AI-driven solutions. The company provides cost-effective outsourcing services across customer support, sales development, back-office operations, and digital...

    Top Services:

    • BPO
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Market Research
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr

    USA Outsource Today Services

    • BPO
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Market Research
    • Direct Marketing
    • Translation Services
    • Transcription Services
    • Business Consulting
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AUS EMR CONV
    • Target Public
    • DME
    Data sourced from the agency's DesignRush profile
  • Delegation For Exponential Success

    Virtual Assistant House, Corp. is a modern Business Process Outsourcing (BPO) and Virtual Assistance company delivering flexible staffing and managed outsourcing solutions. We provide dedicated virtual assistants, specialized remote professionals, and operational support teams tailored to the unique...

    Top Services:

    • BPO
    • Social Media Marketing
    • Call Centers
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Davao City, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000

    Virtual Assistant House, Corp Services

    • BPO
    • Social Media Marketing
    • Call Centers
    • Customer Support
    • HR Outsourcing
    • eCommerce
    • Digital Marketing
    • Software Development
    • IT Services
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • We Propel
    • T Mobile
    • Verizon
    • Omega 3
    • AT&T
    Data sourced from the agency's DesignRush profile
  • The Smart Way to Outsource

    Phil Labor is a leading Business Process Outsourcing (BPO) company that provides dedicated remote staff and offshore staffing service. We specialize in providing staff of the highest quality who will continue to exceed your expectations. You wont find a group of people who understand business owners needs and...

    Top Services:

    • HR Outsourcing
    • BPO
    Location
    Angeles, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000

    PhilLabor BPO Services

    • HR Outsourcing
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mortage Brokers
    • Social Media Experts
    • SEO Experts
    • Web Design
    Data sourced from the agency's DesignRush profile
  • Your Dedicated Real Estate Offshore Solution

    We are a Real Estate Specific Offshore Staffing Solution proving Australian Real Estate Businesses with Real Estate Virtual Assistants. Real Estate Outsourcing lowers expenses and helps businesses scale!...

    Top Services:

    • Social Media Marketing
    • Digital Marketing
    • SEO
    • Content Marketing
    • BPO
    • Show more
    Location
    Angeles, Philippines
    Number of Employees
    Under 49

    ShoreAgents Services

    • Social Media Marketing
    • Digital Marketing
    • SEO
    • Content Marketing
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Professionals Real Estate
    • Harcourts
    • RayWhite
    • Professionals
    • OneAgency
    • 1PropertyCentre
    • Zikira Project
    • MetroCity
    • Bellarine Property
    • Reimax
    Data sourced from the agency's DesignRush profile

    ShoreAgents Reviews & Testimonials

    • Romeo Jr. Mañalac
      Romeo Jr. Mañalac Review from Google
      5.0★

      Romeo Jr. Mañalac's Review Sourced from Google

      🌟🌟🌟🌟🌟Nice place to work night shift!I work night shift at ShoreAgents and it’s been a good experience. The team is friendly, the office is clean and safe, and salary is always on time. Training was helpful and the work is organized.Great place if you're looking for a stable night shift job!

    • Joshua Gutierrez
      Joshua Gutierrez Review from Google
      5.0★

      Joshua Gutierrez's Review Sourced from Google

      As the first company that gave me the chance to showcase my skills, and stood beside me in building my professional career, I am forever grateful. From the staff to it's events, and engagement, I can really see the reason why you should start your career here and stay for a long time.

    • Jayeniel Yabut
      Jayeniel Yabut Review from Google
      5.0★

      Jayeniel Yabut's Review Sourced from Google

      So far, this is the best company I've ever worked with. I'm having a great time working at ShoreAgents. I like how the management approach the employees and this company promotes work-life balance in a way that they provide fun activities and give prizes each time. The environment, team, and client I work with are all amazing. I'm looking forward to work here for a long time.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Streamlined Accounting. Expert Financial Management

    Streamlined Accounting. Expert Financial Management

    Personiv offers flexible outsourced accounting solutions to optimize finance operations and reduce costs. With a dedicated team approach, the firm empowers businesses to refocus on strategic initiatives while handling their day-to-day financial tasks efficiently and professionally. Personiv specializes in...

    Top Services:

    • Accounting
    • BPO
    • HR Outsourcing
    Location
    Muntinlupa, Philippines
    Number of Employees
    1000 & Up
  • High Performance Marketing Services.

    High Performance Marketing Services.

    We are a marketing agency focusing on B2B sales lead generation, outsourcing and AI consulting. Based in the Philippines and serving the world, LeadMaker offer Lead Generation services and call center support. Our services cross multiple industries and employ a variety of methods bespoke to our clients unique...

    Top Services:

    • Web Design
    • SEO
    • BPO
    • Digital Marketing
    • Call Centers
    • Show more
    Location
    Manila, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $44/hr
    Minimal Budget
    Under $1,000
  • Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL

    Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL

    Customer service, back office, and IT outsourcing are the areas of expertise of STAFFVIRTUAL, an American business process outsourcing (BPO) firm with offices in the Philippines. Additionally, we offer Employer of Record (EOR) or Professional Employer Organization (PEO) solutions. It is simple for your...

    Top Services:

    • Call Centers
    • HR Outsourcing
    • BPO
    Location
    Makati, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Inspiring Joy We Serve We Deliver.

    Inspiring Joy We Serve We Deliver.

    While everyone is focused on artificial intelligence, joyno is focused on human intelligence. Our employees undergo a vigorous training regimen designed to enhance the enormous talent and innate thirst for knowledge they desire. A positive attitude and authentic gratitude fosters the team spirit to endure the...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Lapu-Lapu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
  • Hire Global Talent Without Borders Legal Risk Or Delays

    Hire Global Talent Without Borders Legal Risk Or Delays

    Smart Outsourcing Solution (SOS) is your partner for compliant offshore hiring. With decades of recruitment experience and strong operations in the Philippines, we deliver remote-ready talent in AI, tech, and customer support. Our EOR solution handles everything from onboarding to payroll, giving you a...

    Top Services:

    • HR Outsourcing
    • Business Consulting
    • BPO
    • Customer Support
    • Show more
    Location
    Muntinlupa, Philippines
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

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7 Frequently Asked Questions About BPO Firms in the Philippines

What is the difference between a pure staff leasing model and a managed services model?

The main difference is that the client manages the talent provided by the BPO firm in the staff leasing model, while the BPO handles everything in the managed services model. Here are more details on their differences:

Staff leasing model

  • BPO provides the people, the infrastructure, and HR support.
  • Client provides the process, tools, training, and day-to-day management.
  • Client is responsible for the team’s performance and output.
  • Best for organizations that want direct control and flexibility.

Managed services model

  • BPO manages the process, quality controls, staffing decisions, and reporting.
  • Client sets quality standards and conducts regular reviews.
  • BPO is responsible for the people and the outcome.
  • Ideal for businesses with mature processes that do not want to manage day-to-day execution.

What are the hidden fees and cost triggers buried in Philippine BPO contracts that buyers routinely miss?

The most common hidden fees in contracts with BPO firms in the Philippines include infrastructure and training fees, overtime pay, volume overages, volume commitments, technology fees, exchange rates, and termination penalties.

Before signing a contract, request a detailed quote breakdown and ask the company for cost triggers to minimize surprise charges in your final billing.

  • Seat and infrastructure fees. Some Philippine BPO firms bill workstation use, internet allocation, phone bills, and other facilities separately.
  • Training and onboarding fees. Select BPO firms quote training fees separately, so you must clarify with your partner before signing a contract.
  • Bonus and overtime pay. BPO contracts may quote base agent fees, excluding overtime pay, weekend and holiday surcharges, and 13th-month bonuses, which are required by Philippine Labor Law.
  • Volume overage charges. Contracts priced at a fixed monthly rate often include a volume cap. Exceeding the cap triggers overage charges that are rarely highlighted during the sales process. 
  • Minimum volume commitments. Contracts may stipulate minimum monthly volume, requiring you to pay for unused services even during seasonal dips.
  • Technology and integration fees. Some Philippine BPO firms separate software licensing and implementation fees from overall billing. The firms may also charge extra for added integration services to your proprietary tools or specific CRM platforms.
  • Currency fluctuations. You may be paying exchange rate fees if your contract does not specify a fixed currency and rate.
  • Early termination penalties. Exiting before the end of a contract term can trigger fees equivalent to several months of service. 

What should you ask BPO firms in the Philippines during the pitch?

Ask BPO firms in the Philippines about their client references, onboarding and quality assurance processes, agent retention strategies, security practices, and pricing models.

  1. Can you provide 2-3 client contacts in a similar function to mine that I can call directly?
  2. Walk me through how a client goes from a signed contract to a productive team.
  3. Who will be my account manager, team lead, and quality analyst? Can I meet them before signing the contract?
  4. What is your average agent tenure? How do you prevent job-hopping or talent poaching from affecting my dedicated team?
  5. What happens when an agent on my account resigns?
  6. What does your quality assurance process look like? How many interactions are reviewed per agent per week, and who reviews their work?
  7. Who is contractually liable if an outsourced agent or integrated AI copilot makes a high-stakes operational error?
  8. How do you handle data security at the agent desk? Are physical smartphones banned on the floor, and are copy/paste functions disabled on the workstations?
  9. How do you handle currency volatility between USD and the Philippine peso (PHP) over a multi-year agreement? 

How do you verify the legitimacy of a Philippine BPO company’s claimed industry experience?

Verify the legitimacy of the BPO companies in the Philippines by contacting their client references, checking their business registration and reporting sample, and conducting a live tour of their facilities.

  • Contact client references. Have a live call with past clients and ask them about their specific experiences, including issues encountered during the engagement, and what they would do differently.
  • Check business registration. Legitimate BPO companies in the Philippines are registered with the Philippine Securities Exchange Commission (SEC) and the Bureau of Internal Revenue (BIR).
  • Request a facility tour. Conduct a live video audit or in-person visit to the operations floor to confirm the legitimacy and quality of the BPO’s facilities. Empty floors and shared coworking spaces presented as dedicated facilities are signs that the scale being sold doesn't match the reality. 
  • Review a reporting or quality documentation sample. Real operational history leaves paper trails, including sanitized versions of client reports, QA scorecards, and process documentation.

How do you protect sensitive business data when working with BPO companies in the Philippines?

To protect sensitive business data when working with Philippine BPO companies, review its system of contractual, operational, and technical controls before the relationship begins. Here is a quick checklist to help you:

  • Review your contract. It should explicitly state that all data remains as your property and restricts the BPO provider from using your data outside of the contracted scope. Also request for a certified destruction or return of all data at contract end. 
  • Verify compliance certifications. Look for ISO 27001 certification, an internationally recognized standard for information security management. If you require payment data, ask about PCI DSS compliance and if you work in healthcare, search for HIPAA-aligned protocols.
  • Understand its physical and technical controls. Learn who has access to your data and how they control restrictions and access. These operational details matter as much as certifications because most data breaches in BPO environments are internal, not external.
  • Require breach notification terms. Your contract should specify how quickly the BPO is required to notify you of a suspected or confirmed breach (24 to 72 hours is a reasonable standard) and what remediation steps they are obligated to take at their cost.
  • Conduct periodic audits. The right to audit the BPO's data handling practices, either directly or through a third party, should be written into the contract. A BPO provider confident in its security posture will welcome this.

How does a well-structured onboarding plan from a BPO company in the Philippines look?

A well-structured BPO onboarding plan includes the activities and expectations of each phase as well as the estimated timeline. It ensures transparency among teams, facilitates a smooth transition, and minimizes agency errors during kick-off. 

Below is how an established onboarding plan should look:

PhaseActivity
Discovery and knowledge transfer (week 1-2)Structured sessions with your internal team to document workflows, understand exceptions, capture tribal knowledge, and map tools 
Training and certification (weeks 2-4)Agent training on approved process documentation, brand voice, customer communication style, and product training. 
Supervised go-live (weeks 4-6)BPO team handles low-risk tasks or limited call volumes under close supervision, so you can catch and correct errors. 
Full production (6-8)BPO team scales to handle standard daily operational volumes, with reporting cadence, KPIs, and regular check-ins. The BPO should provide a transition summary documenting what was learned, adjusted, and issues that remain open. 

At what point should you reassess whether your Philippine BPO provider is still the right fit, and what signals say it is time to act?

Build reassessment into the relationship from the start. A formal quarterly business review is a structured opportunity to ask whether the engagement or the scope is still working to meet your needs.

Below are the signals when you should consider terminating your engagement with the BPO provider. 

  • SLA performance is declining and explanations are becoming repetitive. Every BPO will have a bad month. But it is not a temporary issue if you notice the same root cause in 3 consecutive monthly reports paired with recycled explanations without resolution.
  • Your account team keeps changing. If you have onboarded more than 2 account managers or team leads in a 12-month period, it is worth a direct conversation with senior leadership. Such persistent turnover disrupts institutional knowledge, resets the learning curve, and signals that your account is not being prioritized.
  • You are doing more management than you expected to. If your internal team is spending significant time correcting errors, chasing reports, or re-explaining processes that were supposedly handed off, the engagement is not delivering its core value.
  • The BPO cannot support your growth. Business needs evolve. If your growth conversations are consistently met with hesitation, workarounds, or pricing that doesn't reflect scale, the ceiling may be structural rather than temporary.

Before you leave, do the following to protect your business from potential legal issues:

  • Raise your concerns at the management level, in writing, and with a defined response timeline
  • Document the issues and responses