A bad BPO engagement doesn't fail loudly; it fails slowly, through missed SLAs, high turnover, and a transition that never quite lands. Use this directory to find BPO companies in the Philippines worth trusting with your operations.
Best BPO Firms in the Philippines
54 Companies-Rankings updated: August 19, 2026
DesignRush evaluates each listed BPO company in the Philippines based on its expertise, portfolio, and verified reviews. Some listings may be paid.
Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...
Top Services:
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Show more
Location
Cebu City, Philippines
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
17 Projects Listed
Helpware Services
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DoorDash
PureCars
Headspace
Microsoft
Google
CompIQ
Samsara
Jam City
RestoraPet
HealthComp
Data sourced from the agency's DesignRush profile
Helpware Reviews & Testimonials
Maria Maidana
Customer Onboarding & Enablement Manager at SquadLocker, Inc
5.0★
Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help.
Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side.
I forsee using Helpware for years to come!
Brian Agee
Director of Sales & Marketing at Petro Towery
5.0★
Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
Brian Lubeck
Broker at Cypress Property Group
5.0★
Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
Reviews verified by DesignRush and sourced from the agency's profile
View All Reviews
Enshored is the leading outsourcer for start-ups. Were here for the innovators, for the scalers. Were here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We have offices in the Philippines, Portugal, and Malaysia in addition to our California...
Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...
A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option...
Outsourcing Superiority Achieved Though The Global Impact Advantage
Outsourcing Superiority Achieved Though The Global Impact Advantage
Global Impact Sourcing LLC is a social cause-based business process outsourcing company that is in the forefront of teaching companies on the inner workings and benefits of impact sourcing as well as how companies can most effectively profit from impact sourcing. Businesses not only gain economic...
VerifiedVerified by the DesignRush team for authenticity and credibility.
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
Dedicated virtual assistants and full phone teams, matched in 3 to 5 days, managed daily by our team, and backed by a 110-Day Guarantee. You run the business. We run the team...
We believe that every BPO company knows and understands what they do. But very few know why they do what they do. And by "why" it does not mean to "make a profit" because that's a result and it always will be.
With the Remote Group, our ultimate goal is to build relationships with those who share our beliefs...
BoldR Impact is a premier sustainability PEO consulting firm committed to driving positive change for businesses and the environment. With an unwavering commitment to excellence, we offer a comprehensive suite of services tailored to diverse industries...
As one of Elabram Group's business divisions, Elabram HR Solution focuses on human resources solutions. The company covers every HR needs: from manpower/temporary staff and payroll services by HR Outsourcing solution, permanent staff, expatriate providers, Executive Search by Recruitment Solutions, and...
ServeRetail is a USA-based retail and ecommerce customer support provider helping global brands deliver exceptional customer experiences. We partner with ecommerce, DTC, and omnichannel retailers to manage post-purchase operations including order management, WISMO resolution, returns and refunds, and...
ScalableOS is a premium offshore staffing partner offering custom solutions for MSPs and Tax & Accounting firms. We provide dedicated staff based in the Philippines, fully integrated into your operations and 100% under your management. Your team with us operates as an extension of yours! Were experts in...
CSV Now, a premier consulting firm, excels in talent acquisition, content marketing, and Business Process Outsourcing (BPO). We elevate leading tech brands with holistic business solutions, combining expert talent sourcing and impactful brand communication. With a proven history of success, CSV Now is your...
Hire a team in the Philippines at a fraction of the coast
Hire a team in the Philippines at a fraction of the coast
Digital Minds BPO services are among the top BPO company in the Philippines offering front office and back office services. They offer various services like customer support, back office support, creative services and technical support. Their global presence and expertise in BPO solutions have earned them a...
Incoho Lead Generation is designed to help companies accomplish this goal without draining internal resources that are better deployed selling. This service maintains a two-step process – the first is researching leads and developing the initial list. The second is to call into the target companies in order...
A boutique outsourcing company headquartered in Manila, Philippines. We provide tailored outsourcing services to help SMEs and large companies improve their focus, realize better asset utilization, and generate greater corporate value. We prioritize cultivating culture fitment as well as finding the right...
Staff Callture Inc. is a Philippine-based BPO and outsourcing company delivering customer support, lead generation, telemarketing, sales, back-office, virtual staffing solutions, and digital marketing support. We help businesses scale efficiently through skilled talent, innovative technology, and...
Plus Back Office helps accounting firms, property management companies, and recruitment agencies build dedicated offshore teams in the Philippines. Unlike typical outsourcing, all staff work from a secure, office-based environment with company-managed systems and on-site supervision. We handle hiring, HR...
Weave Solutions Inc. is a growing outsourcing company in the Philippines serving the needs of companies in the technology, engineering, manufacturing, and retail industries. We know what it takes to grow teams from start-ups to supporting large enterprises across a wide range of positions and job le...
ExpertCallers, a Flatworld Solutions company, strives to help you build and nurture exceptional relationships with your customers. With over 12 years of experience in providing timely, reliable and efficient call center outsourcing services, we have perfected the art of transforming customer experiences into...
1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...
American quality call center and outsoured services at Philippine rates
American quality call center and outsoured services at Philippine rates
Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...
Express Virtual Assistant (EVA) is a globally managed virtual workforce solutions provider that helps businesses streamline operations through structured, performance-driven support systems. Founded in 2004 as a subsidiary of Flatworld Solutions, EVA goes beyond traditional outsourcing by offering a...
At Virtual360, we help businesses run better, not just busier. We've evolved into a strategic growth partner that delivers measurable results across marketing, sales, and operations. Every service we provide is backed by rigorous systems, clear communication, and an uncompromising commitment to efficiency...
USA Outsource Today is an American-led business process outsourcing (BPO) company that helps organizations scale operations through skilled talent and AI-driven solutions. The company provides cost-effective outsourcing services across customer support, sales development, back-office operations, and digital...
Phil Labor is a leading Business Process Outsourcing (BPO) company that provides dedicated remote staff and offshore staffing service. We specialize in providing staff of the highest quality who will continue to exceed your expectations. You wont find a group of people who understand business owners needs and...
We are a Real Estate Specific Offshore Staffing Solution proving Australian Real Estate Businesses with Real Estate Virtual Assistants. Real Estate Outsourcing lowers expenses and helps businesses scale!...
Personiv offers flexible outsourced accounting solutions to optimize finance operations and reduce costs. With a dedicated team approach, the firm empowers businesses to refocus on strategic initiatives while handling their day-to-day financial tasks efficiently and professionally. Personiv specializes in...
We are a marketing agency focusing on B2B sales lead generation, outsourcing and AI consulting. Based in the Philippines and serving the world, LeadMaker offer Lead Generation services and call center support. Our services cross multiple industries and employ a variety of methods bespoke to our clients unique...
While everyone is focused on artificial intelligence, joyno is focused on human intelligence. Our employees undergo a vigorous training regimen designed to enhance the enormous talent and innate thirst for knowledge they desire. A positive attitude and authentic gratitude fosters the team spirit to endure the...
Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL
Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL
Customer service, back office, and IT outsourcing are the areas of expertise of STAFFVIRTUAL, an American business process outsourcing (BPO) firm with offices in the Philippines. Additionally, we offer Employer of Record (EOR) or Professional Employer Organization (PEO) solutions. It is simple for your...
Hire Global Talent Without Borders Legal Risk Or Delays
Hire Global Talent Without Borders Legal Risk Or Delays
Smart Outsourcing Solution (SOS) is your partner for compliant offshore hiring. With decades of recruitment experience and strong operations in the Philippines, we deliver remote-ready talent in AI, tech, and customer support. Our EOR solution handles everything from onboarding to payroll, giving you a...
Making Outsourcing in the Philippines Work For You
Making Outsourcing in the Philippines Work For You
Sourcefit is the leading custom offshore outsourcing company in the Philippines. Sourcefit is an American-managed outsourcing company in the Philippines with state-of-the-art production offices located in Manila. We offer low-cost, specialized outsourcing services that are customizable based on your specific...
Sprint19 specialize in software development to bring your innovative ideas to life. Let's build something amazing together. For over a decade, our team's combined experience has helped 150+ startups build their web and mobile applications, launch their businesses, and have a handful of acquisitions...
Flexisource IT is your best gateway to top-calibre fully managed IT teams dedicated in servicing Australian businesses and startups to scale up and grow rapidly...
Origo offers a platform solution for fast-growth, mid-market companies, that enables operational improvement. We give our partners the people, process, tech, and data that they need to accelerate their growth, scale operations, while reducing their overhead...
Your Trusted Outsourced Staffing Agency & Recruitment Partner
Your Trusted Outsourced Staffing Agency & Recruitment Partner
Global Staff Network is an Australian-owned offshore staffing partner that helps businesses build reliable remote teams in the Philippines. They support growth with tailored recruitment, payroll, IT support, and managed offshore staffing across construction, admin, finance, marketing, tech, and real estate...
We deliver your outsourced projects by managing your processes or by creating dedicated team.
Over 400 employees. Multilingual. 4 production sites. 24/7/365 operations...
Boutique Outsource Solutions (BOS) offers personalized business process outsourcing (BPO) services, including human capital and IT infrastructure management. Emphasizing integration and commitment, BOS ensures that outsourced staff seamlessly become integral parts of clients' organizations, fostering...
OptimumSource is a business process outsourcing (BPO) agency dedicated to enhancing business performance worldwide. The agency specializes in BPO, knowledge process outsourcing (KPO), and information technology outsourcing (ITO). The agency offers tailored accounting, IT development, research, telesales, and...
OneBPO streamlines issue resolution by combining its dedicated team of industry-specific specialists with cutting-edge automated systems. Customers can choose their preferred channel phone, email, or chat and OneBPO's specialists will efficiently address their concerns...
Supercharge Your Business with Happy People & Happy Customers
Supercharge Your Business with Happy People & Happy Customers
Smiles On Demand isn't your typical outsourcing company. We believe in the power of happy people driving happy results. That's why we go beyond just assembling a team; we build a supportive, efficient, and results-oriented force that directly impacts your bottom line...
7 Frequently Asked Questions About BPO Firms in the Philippines
What is the difference between a pure staff leasing model and a managed services model?
The main difference is that the client manages the talent provided by the BPO firm in the staff leasing model, while the BPO handles everything in the managed services model. Here are more details on their differences:
Staff leasing model
BPO provides the people, the infrastructure, and HR support.
Client provides the process, tools, training, and day-to-day management.
Client is responsible for the team’s performance and output.
Best for organizations that want direct control and flexibility.
Managed services model
BPO manages the process, quality controls, staffing decisions, and reporting.
Client sets quality standards and conducts regular reviews.
BPO is responsible for the people and the outcome.
Ideal for businesses with mature processes that do not want to manage day-to-day execution.
What are the hidden fees and cost triggers buried in Philippine BPO contracts that buyers routinely miss?
The most common hidden fees in contracts with BPO firms in the Philippines include infrastructure and training fees, overtime pay, volume overages, volume commitments, technology fees, exchange rates, and termination penalties.
Before signing a contract, request a detailed quote breakdown and ask the company for cost triggers to minimize surprise charges in your final billing.
Seat and infrastructure fees. Some Philippine BPO firms bill workstation use, internet allocation, phone bills, and other facilities separately.
Training and onboarding fees. Select BPO firms quote training fees separately, so you must clarify with your partner before signing a contract.
Bonus and overtime pay. BPO contracts may quote base agent fees, excluding overtime pay, weekend and holiday surcharges, and 13th-month bonuses, which are required by Philippine Labor Law.
Volume overage charges. Contracts priced at a fixed monthly rate often include a volume cap. Exceeding the cap triggers overage charges that are rarely highlighted during the sales process.
Minimum volume commitments. Contracts may stipulate minimum monthly volume, requiring you to pay for unused services even during seasonal dips.
Technology and integration fees. Some Philippine BPO firms separate software licensing and implementation fees from overall billing. The firms may also charge extra for added integration services to your proprietary tools or specific CRM platforms.
Currency fluctuations. You may be paying exchange rate fees if your contract does not specify a fixed currency and rate.
Early termination penalties. Exiting before the end of a contract term can trigger fees equivalent to several months of service.
What should you ask BPO firms in the Philippines during the pitch?
Ask BPO firms in the Philippines about their client references, onboarding and quality assurance processes, agent retention strategies, security practices, and pricing models.
Can you provide 2-3 client contacts in a similar function to mine that I can call directly?
Walk me through how a client goes from a signed contract to a productive team.
Who will be my account manager, team lead, and quality analyst? Can I meet them before signing the contract?
What is your average agent tenure? How do you prevent job-hopping or talent poaching from affecting my dedicated team?
What happens when an agent on my account resigns?
What does your quality assurance process look like? How many interactions are reviewed per agent per week, and who reviews their work?
Who is contractually liable if an outsourced agent or integrated AI copilot makes a high-stakes operational error?
How do you handle data security at the agent desk? Are physical smartphones banned on the floor, and are copy/paste functions disabled on the workstations?
How do you handle currency volatility between USD and the Philippine peso (PHP) over a multi-year agreement?
How do you verify the legitimacy of a Philippine BPO company’s claimed industry experience?
Verify the legitimacy of the BPO companies in the Philippines by contacting their client references, checking their business registration and reporting sample, and conducting a live tour of their facilities.
Contact client references. Have a live call with past clients and ask them about their specific experiences, including issues encountered during the engagement, and what they would do differently.
Check business registration. Legitimate BPO companies in the Philippines are registered with the Philippine Securities Exchange Commission (SEC) and the Bureau of Internal Revenue (BIR).
Request a facility tour. Conduct a live video audit or in-person visit to the operations floor to confirm the legitimacy and quality of the BPO’s facilities. Empty floors and shared coworking spaces presented as dedicated facilities are signs that the scale being sold doesn't match the reality.
Review a reporting or quality documentation sample. Real operational history leaves paper trails, including sanitized versions of client reports, QA scorecards, and process documentation.
How do you protect sensitive business data when working with BPO companies in the Philippines?
To protect sensitive business data when working with Philippine BPO companies, review its system of contractual, operational, and technical controls before the relationship begins. Here is a quick checklist to help you:
Review your contract. It should explicitly state that all data remains as your property and restricts the BPO provider from using your data outside of the contracted scope. Also request for a certified destruction or return of all data at contract end.
Verify compliance certifications. Look for ISO 27001 certification, an internationally recognized standard for information security management. If you require payment data, ask about PCI DSS compliance and if you work in healthcare, search for HIPAA-aligned protocols.
Understand its physical and technical controls. Learn who has access to your data and how they control restrictions and access. These operational details matter as much as certifications because most data breaches in BPO environments are internal, not external.
Require breach notification terms. Your contract should specify how quickly the BPO is required to notify you of a suspected or confirmed breach (24 to 72 hours is a reasonable standard) and what remediation steps they are obligated to take at their cost.
Conduct periodic audits. The right to audit the BPO's data handling practices, either directly or through a third party, should be written into the contract. A BPO provider confident in its security posture will welcome this.
How does a well-structured onboarding plan from a BPO company in the Philippines look?
A well-structured BPO onboarding plan includes the activities and expectations of each phase as well as the estimated timeline. It ensures transparency among teams, facilitates a smooth transition, and minimizes agency errors during kick-off.
Below is how an established onboarding plan should look:
Phase
Activity
Discovery and knowledge transfer (week 1-2)
Structured sessions with your internal team to document workflows, understand exceptions, capture tribal knowledge, and map tools
Training and certification (weeks 2-4)
Agent training on approved process documentation, brand voice, customer communication style, and product training.
Supervised go-live (weeks 4-6)
BPO team handles low-risk tasks or limited call volumes under close supervision, so you can catch and correct errors.
Full production (6-8)
BPO team scales to handle standard daily operational volumes, with reporting cadence, KPIs, and regular check-ins. The BPO should provide a transition summary documenting what was learned, adjusted, and issues that remain open.
At what point should you reassess whether your Philippine BPO provider is still the right fit, and what signals say it is time to act?
Build reassessment into the relationship from the start. A formal quarterly business review is a structured opportunity to ask whether the engagement or the scope is still working to meet your needs.
Below are the signals when you should consider terminating your engagement with the BPO provider.
SLA performance is declining and explanations are becoming repetitive. Every BPO will have a bad month. But it is not a temporary issue if you notice the same root cause in 3 consecutive monthly reports paired with recycled explanations without resolution.
Your account team keeps changing. If you have onboarded more than 2 account managers or team leads in a 12-month period, it is worth a direct conversation with senior leadership. Such persistent turnover disrupts institutional knowledge, resets the learning curve, and signals that your account is not being prioritized.
You are doing more management than you expected to. If your internal team is spending significant time correcting errors, chasing reports, or re-explaining processes that were supposedly handed off, the engagement is not delivering its core value.
The BPO cannot support your growth. Business needs evolve. If your growth conversations are consistently met with hesitation, workarounds, or pricing that doesn't reflect scale, the ceiling may be structural rather than temporary.
Before you leave, do the following to protect your business from potential legal issues:
Raise your concerns at the management level, in writing, and with a defined response timeline
-preview-webp.webp)
Proposals