Pros
- Responsive and proactive communication
- Consistently delivers projects on time
- Effectively improves CSAT scores and reduces response times
- Seamless integration into existing workflows
1530 E. Williams Field Rd # 201-48, Gilbert, Arizona 85295, United States
https://unity-connect.com
Unity Communications
Unity Communications Overview
Number of Employees
500 - 999
Minimal Budget
Inquire
Average Hourly Rate
$9/hr
Year Founded
2009
Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services. Our primary focus is on assisting small and medium-sized businesses (SMBs) and enterprises seeking their first outsourcing experience and requiring a top-notch team.
As a recognized and acclaimed sales and support organization, we take pride in our ability to develop effective strategies for customer acquisition, retention and new product launches.
Through our expertise in generating higher sales, we have been instrumental in driving significant growth for our partners. Acting as a telecom integrator, we have enabled businesses to establish a global presence while maintaining the agility and adaptability of a startup. This is achieved by seamlessly integrating complex IT, PBX and virtual networks to create a flawless customer experience.
Our commitment goes beyond providing exceptional outsourcing services with our highly-skilled and globally competent staff. We are dedicated to helping our clients achieve success and surpass their mission goals. Our ultimate objective is to foster long-term, sustainable relationships with our partners, ensuring mutual growth and prosperity.
As a recognized and acclaimed sales and support organization, we take pride in our ability to develop effective strategies for customer acquisition, retention and new product launches.
Through our expertise in generating higher sales, we have been instrumental in driving significant growth for our partners. Acting as a telecom integrator, we have enabled businesses to establish a global presence while maintaining the agility and adaptability of a startup. This is achieved by seamlessly integrating complex IT, PBX and virtual networks to create a flawless customer experience.
Our commitment goes beyond providing exceptional outsourcing services with our highly-skilled and globally competent staff. We are dedicated to helping our clients achieve success and surpass their mission goals. Our ultimate objective is to foster long-term, sustainable relationships with our partners, ensuring mutual growth and prosperity.
Headquarters
1530 E. Williams Field Rd # 201-48, Gilbert, Arizona 85295, United States
Unity Communications
Highlights and Considerations
Data sourced from the agency's DesignRush profile, website, and other relevant accounts, including 3rd-party platforms and AI summaries.
Cons
- Minor issues with time zone coordination
- Occasional requests for a broader service scope
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Unity Communications Services
Areas of Expertise
- BPO Expertise
- Back Office Outsourcing Expertise
- Business Consulting Expertise
- Call Center Expertise
BPO Expertise
BPO Expertise
- Back Office Outsourcing
- Data Entry
- Medical Billing
Back Office Outsourcing Expertise
Back Office Outsourcing Expertise
- Claims Processing
- Transactions Processing
- Virtual Assistant
Business Consulting Expertise
Business Consulting Expertise
- Business Operations Consulting
- Project Management
- Telecommunications Consulting
Call Center Expertise
Call Center Expertise
- Inbound
- Telemarketing
- Virtual Receptionist
Industries
- Finance
- Media & Communications
- Real Estate
- Software & IT Services
- Transportation & Logistics
Unity Communications Portfolio
Customer SupportReal Estate Business in Florida
BPOAT&T
TelemarketingWeb Design Company in Utah
Unity Communications Reviews
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UCaaS ProjectProject Type: IT ServicesReview Date: 23 April, 2021As a RingCentral partner, Unity Communications provides one of the best sales support teams for technology for companies. The client's projects involved handling different customers types from large enterprises to small businesses, implementation, and customer service. The Unity team did a very thorough job handling intricate technical demands that involved research, spreadsheet details, proposals, and immediate response when required. Very detailed. (Verified by email)Rating:Details- Work Quality:
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Professional and Seamless BPOProject Type: Data EntryReview Date: 15 March, 2021We have seen an extremely positive shift since working with Unity Communications. We were looking to expand our global resources and Unity Communications allowed us to do so. All team members on boarded have continuously exceeded our expectations and the team we worked with allowed for completely seamless facilitation.Rating:Details- Work Quality:
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Unity Communications Team Bios
Patrick BrownFounder / CEOBased in Gilbert, Arizona he leads the centers in the USA, Philippines, and Costa Rica to exceed all expectations of their global clients. Discipline and accountability is his leading traits that has taken him from US navy, Ironman Triathlete, to INC 5000 recipient. Give him a call today !
Unity Communications Clients
- AT&T
- Microsoft
- Konica Minolta
- Amazon
- First American
- Altaworx
- Zontre
- Sandler Partners
- Intuit QuickBooks
- Fleet Complete
Unity Communications Awards
- Inc 5000 # 3488
