A bad BPO engagement doesn't fail loudly; it fails slowly, through missed SLAs, high turnover, and a transition that never quite lands. Use this directory to find BPO companies in the Philippines worth trusting with your operations.
Enshored is the leading outsourcer for start-ups. Were here for the innovators, for the scalers. Were here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We have offices in the Philippines, Portugal, and Malaysia in addition to our California...
BPO Review from Debbie Shen
Enshored impressed us by really taking the time to understand our business and what our needs are. We don’t have to do hand-holding in terms of training, which is great! It gives us the freedom to do other things.
a's Review Sourced from Google
I was hired this week for a remote position. I was told I would be getting a company card to make purchases of the software and things needed to perform the job. After I turned in my w4 I noticed there was a hard inquiry on my credit. The person hiring me said that was for the company card. I said I was not comfortable with that. She said it was only for the company card. I then said why can’t I just create an expense report like other companies I’ve worked for? She said that was ok and then asked me my credit limit and offered to pay it off so it can be fully used for work. I agreeed and within minutes there was a payment made by quad city bank to my credit. Becoming more skeptical I reached out to capital one to inquire about the hard inquiry and also the payment made. They verified that enshored tried to open a credit card fully in my name, not attached to the company. The person hiring me keeps trying to convince me this isn’t a scam but when I google this situation, all signs point to scam. Nobody answers the phone at this business and the ceo doesn’t respond on linked in. I asked them to destroy my personal information, I have had no response of confirmation. I also noticed they are not accredited on the better business bureau this is a complete hoax.
Jessica Ferguson's Review Sourced from Google
Enshored truly sets itself apart from the BPO pack with its core commitment to its team - who ultimately become extensions of your team - and to treating them with great humanity, empathy, and respect across its multiple offices worldwide.
A Call Center company in the Philippines, providing outsourcing services such as Data Entry, SaaS Product Support, Outbound Lead Generation and Chat Support. Aside from hourly rate, we also offer a Pay Per Task and Pay Per Lead option...
Virtual Assistant Review from Robbie Forsyth
Obi Services has been a fantastic extension of our workforce, since we began using them for support in 2022. They have shown themselves to be efficient workers, giving us great output for the hours spent - at excellent value for money. Their versatility is outstanding too, supporting us with admin (the jobs our staff find boring), IT and design work. Their communication systems are ideal too, so we are always in the loop. Would strongly recommend them for anyone looking into an all round VA service.
Digital Marketing Review from Dusty Jenkins
I can't speak highly enough of the OBI team. I have been using them over 2 years now for my marketing company and have used them through a variety of tasks. Landing Page Design, Canvas Design, Branding, Logo Creation, Youtube Thumbnails, Youtube Bumpers, Logo Animation, Video Editing, Photoshop Editing, and List Building to name a few. Every new task I've made with them has been a home run overall. As new staff comes into OBI workspace, there will be times where we need to provide additional feedback but overall, I'm very very pleased with how they follow SOPs and help create them along the way. I have never been more organized in my marketing business and will continue to shout the OBI name from every mountain top I encounter. Give them a shot! Their communication is top notch and they truly feel like family to me. I couldn't do business without them.
At Virtual360, we help businesses run better, not just busier. We've evolved into a strategic growth partner that delivers measurable results across marketing, sales, and operations. Every service we provide is backed by rigorous systems, clear communication, and an uncompromising commitment to efficiency...
Mary Vie Ojerio's Review Sourced from Google
Working here has been a rewarding experience. The company fosters a positive culture where employees feel valued and supported. I've enjoyed working alongside talented colleagues and have had many opportunities to develop my skills. It's a great place to work and grow.
Edlor. Prudente.v360's Review Sourced from Google
As a Social Media Marketing Specialist, I have gained valuable experience in the digital marketing space and have improved over time. I’ve had the opportunity to work with an optimistic and driven team where creativity flows naturally and everyone is supportive and friendly. It’s been a great experience being part of Virtual360.
Mark John Baldago's Review Sourced from Google
Understand what it means to be a "Virtual Assistant". Gives perfect attention to the given tasks and is more that willing to lend an ear to any question or inquiry.
USA Outsource Today is an American-led business process outsourcing (BPO) company that helps organizations scale operations through skilled talent and AI-driven solutions. The company provides cost-effective outsourcing services across customer support, sales development, back-office operations, and digital...
Consider hiring BPO companies in the Philippines if your primary needs fall into one of two categories: customer-facing roles that require strong English communication, or high-volume back-office work that demands familiarity with global business standards.
On English proficiency, the Philippines holds an EF EPI score of 569 against a global average of 488, placing it among the strongest outsourcing destinations for voice and written communication work.
On global experience, Philippine BPO providers account for 10%-15% of the global outsourcing industry, meaning most established providers have direct experience with the compliance requirements, reporting standards, and operational expectations of international clients.
The industry's30-year history also matters for a different reason: regulatory maturity. The Philippines has developed government frameworks and industry associations specifically governing BPO operations, giving buyers more legal and operational recourse than they would have in younger outsourcing markets.
Use this as your decision filter:
Prepare your process, stakeholder, baseline, access control, project scope, and non-negotiables before outsourcing functions to BPO companies in the Philippines. Without these, you face higher business risks and a higher likelihood of a failed engagement.
According to Deloitte, the top outsourcing challenges include a lack of benefit realization (55%), inadequate organizational change management (53%), poor vendor integration (47%), and poor vendor performance (46%).
The following preparation can help mitigate these outsourcing challenges by ensuring that you have the proper processes and frameworks in place to enforce accountability and transparency:
Red flags that signal operational immaturity include generic, price-led proposals, no verifiable client references and team members, vague contracts, and weak security, QA, and business continuity strategies.
A service level agreement with defined consequences, staffing continuity clause, training and transition obligations, exit clause, and governance escalation plan can protect your business when the BPO provider in the Philippines underperforms.
Ensure the following terms and conditions are included in your BPO contract:
| Terms | What it should include |
| Service level agreements (SLAs) |
|
| Remedies tied to SLA breaches | Actions to be taken when the agency does not meet agreed targets:
|
| Staffing continuity clause |
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| Training and transition obligations | The BPO is responsible for the re-training costs and transition time during turnover |
| Exit clause | Termination clause with a defined wind-down period of 30-60 days. Watch out for auto-renewal clauses that roll into another full term unless you terminate before the renewal period. |
| Data ownership and return |
|
| Governance escalation plan | The named escalation structure of people you can contact when your daily account manager cannot resolve your issue. |
Establish key performance indicators (KPIs), baseline, ramp period, and reporting format from the first day. With these in place, you easily determine if the issue is temporary due to the adjustment period or a fundamental one that should make you walk away.
Deloitte's Global Outsourcing Survey reports that businesses adopting an outcome-based delivery model experience higher satisfaction (88%) compared to those implementing a traditional staff augmentation model (71%).
Follow the steps below to avoid navigating the first quarter blind:
Select outcome metrics that directly tie to business results, such as:
NOTE: Do not select activity metrics (e.g., calls handled, tickets clocked, hours logged), as they will show you what the Philippine BPO team is doing, instead of their tangible business impact.
Measure your current performance before the BPO company in the Philippines takes over your account. These numbers serve as your benchmark for the next few months of your partnership.
Hold the BPO to a reduced performance threshold during the first four to six weeks, typically 80 to 85% of full-target metrics. This reflects the legitimate learning curve, while still protecting you from a team that never improves.
Below is an example plan:
NOTE: Require access to the raw data, so you can audit the BPO's service quality independently and not rely on the curated reports of the provider.
Rated 4.8 on Google and 4.7 on Trustpilot, the DesignRush Agency Directory is a reliable resource for finding BPO companies in the Philippines. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
The main difference is that the client manages the talent provided by the BPO firm in the staff leasing model, while the BPO handles everything in the managed services model. Here are more details on their differences:
Staff leasing model
Managed services model
The most common hidden fees in contracts with BPO firms in the Philippines include infrastructure and training fees, overtime pay, volume overages, volume commitments, technology fees, exchange rates, and termination penalties.
Before signing a contract, request a detailed quote breakdown and ask the company for cost triggers to minimize surprise charges in your final billing.
Ask BPO firms in the Philippines about their client references, onboarding and quality assurance processes, agent retention strategies, security practices, and pricing models.
Verify the legitimacy of the BPO companies in the Philippines by contacting their client references, checking their business registration and reporting sample, and conducting a live tour of their facilities.
To protect sensitive business data when working with Philippine BPO companies, review its system of contractual, operational, and technical controls before the relationship begins. Here is a quick checklist to help you:
A well-structured BPO onboarding plan includes the activities and expectations of each phase as well as the estimated timeline. It ensures transparency among teams, facilitates a smooth transition, and minimizes agency errors during kick-off.
Below is how an established onboarding plan should look:
| Phase | Activity |
| Discovery and knowledge transfer (week 1-2) | Structured sessions with your internal team to document workflows, understand exceptions, capture tribal knowledge, and map tools |
| Training and certification (weeks 2-4) | Agent training on approved process documentation, brand voice, customer communication style, and product training. |
| Supervised go-live (weeks 4-6) | BPO team handles low-risk tasks or limited call volumes under close supervision, so you can catch and correct errors. |
| Full production (6-8) | BPO team scales to handle standard daily operational volumes, with reporting cadence, KPIs, and regular check-ins. The BPO should provide a transition summary documenting what was learned, adjusted, and issues that remain open. |
Build reassessment into the relationship from the start. A formal quarterly business review is a structured opportunity to ask whether the engagement or the scope is still working to meet your needs.
Below are the signals when you should consider terminating your engagement with the BPO provider.
Before you leave, do the following to protect your business from potential legal issues:
ProposalsFor your project
Specify your budget, timeline and project requirements
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