The top eCommerce Consulting agencies in 2026 are Magneto IT Solutions, Bulb Studios, and Valasys Media,
selected from 5 agencies vetted by DesignRush on the basis of verified
client reviews (4.6 avg. rating), project outcomes and industry expertise.
Magneto IT Solutions leads the ranking for eCommerce Consulting, followed by Bulb Studios and Valasys Media.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients.
We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews.
Read more.
Each agency listed on DesignRush is assessed for industry expertise and customer testimonials are evaluated in order to provide you with a vetted selection. Certain listings represent paid partnerships.
VerifiedVerified by the DesignRush team for authenticity and credibility.
Next-Gen Digital Commerce and Growth Marketing Partner
Magneto IT Solutions, a New York based digital commerce agency founded in 2010, is one of the eCommerce providers building Magento, Shopify Plus, and Adobe Commerce platforms for B2B, B2C, and D2C brands. The team has launched 400+ stores and managed over $15 billion in client revenue...
Top Services:
Digital Marketing
Social Media Marketing
SEO
eCommerce Development
eCommerce
Show more
Location
New York City, New York
Number of Employees
250 - 499
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
47 Projects Listed
Magneto IT Solutions Services
Digital Marketing
Social Media Marketing
SEO
eCommerce Development
eCommerce
Email Marketing
CRO
Branding
Web Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
REDMOND FINE FOODS
Kwality Ice Cream
Daikin
DOD Technologies
Rockwell
ESPN
Silhouette
95 Nutrition
AIRBOWL
Elite Screens
Data sourced from the agency's DesignRush profile
Magneto IT Solutions Reviews & Testimonials
Rocky Redmond
Director at Redmond Fine Foods
5.0★
Software Development Review from Rocky Redmond
Magneto IT Solutions have been a responsive and supportive partner throughout our Shopify Plus B2B project. They took the time to understand our requirements, communicated clearly, and worked closely with us to deliver a solution tailored to our business needs. We've enjoyed working with the team, appreciate their ongoing support, and would be happy to recommend them to other businesses exploring Shopify Plus for B2B.
Tanner Cibula
Blogger at Tanner's Trails
5.0★
eCommerce Development Review from Tanner Cibula
Magnetos team helped us create a highly functional and visually appealing website using WordPress. They understood our need for a text-focused layout to clearly explain our services, and they brought that vision to life. The design is user-friendly, making it easy for visitors to navigate and learn more about what we offer.
Since the launch, Magneto has been handling all our hosting and maintenance needs, ensuring the site remains secure and up-to-date. They also provide expert guidance whenever we want to make significant updates. Their ongoing support and dedication have made them an essential partner for our online presence.
Peter J Arduini
President & CEO at GE HealthCare
5.0★
eCommerce Development Review from Peter J Arduini
Working with Magneto was a fantastic experience from start to finish. They built our website from the ground up using WordPress, ensuring it was easy to navigate and content-focused so we could effectively showcase our services. The team was highly responsive to our needs and made sure the design reflected our vision clearly.
After the launch, Magneto has been providing ongoing hosting and maintenance, which gives us peace of mind knowing everything is running smoothly. They're also our go-to consultants whenever we need to make significant updates or changes to the site. Their expertise and reliable support have made them an invaluable partner, and we highly recommend them.
Reviews verified by DesignRush and sourced from the agency's profile
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We empower you to create customer-focused, digital products.
Based in Leicester, England, we are a team of digital specialists - designers, developers, project managers and digital fanatics. We have a diverse set of skills and we love the digital products we make...
Top Services:
Web Design
Software Development
Web Development
Mobile App Development
Digital Marketing
Show more
Location
Leicester, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$75/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
4 Projects Listed
Bulb Studios Services
Web Design
Software Development
Web Development
Mobile App Development
Digital Marketing
WordPress Website Design
UI/UX Design
IoT
Video Production
Content Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Jaguar Land Rover
Sytner Group
University of Leicester
English Institute of Sport
Association of Scottish Self Caterers
CGI
Earth Sense
StackGlobal.io
Data sourced from the agency's DesignRush profile
Bulb Studios Reviews & Testimonials
Gail van Dijk
Marketing Director at Communisis
5.0★
Video Production Review from Gail van Dijk
Faced with a tight deadline and limited in-house resources, I turned to Bulb Studios to create a high impact product video for use across a global sales team. It was a great decision. The team at Bulb interpreted the brief perfectly, turning around the first cut in record time. The editing process was smooth. Communication was excellent. I have no hesitation in recommending Bulb Studios - their knowledge and technical expertise are superb!
Ray Meadham
CEO at Multiview Media
5.0★
Mobile App Development Review from Ray Meadham
Jim and the team from day one offered a professional, cost effective service. From UX to UI design they dealt with the unique nature of our product and supported us through the process. They delivered an outstanding mock up for Multiview which allowed us to progress and deliver to clients.
Mick Cassell
Consultant at Mick Cassell
5.0★
Mobile App Development Review from Mick Cassell
Bulb did a great job of a tricky task, helping me to evaluate the attractiveness and 'fitness for purpose' of an app that my clients had already developed. This was effectively a consultancy project and I was impressed not only by the team's knowledge of game design, UX and UI but also by their ability to provide really insightful analysis with great clarity and structure. Above all, issues weren't left hanging - clear routes to improvement were presented and communicated persuasively. The team was also a pleasure to work with and I would have no hesitation in working with them again or recommending them to others.
Reviews verified by DesignRush and sourced from the agency's profile
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VerifiedVerified by the DesignRush team for authenticity and credibility.
Award-Winning Demand Generation Agency
Valasys Media is a highly acclaimed and award-winning Inc. 5000 vetted Lead Generation agency known for ABM, CS, MQL, HQL, BANT campaigns. Our full-funnel services include touch points like programmatic media buying, LinkedIn ads, Email Marketing, Tele-touch and Intent-based ABM building...
Top Services:
Media Buying
Digital Marketing
PPC
Advertising
Email Marketing
Show more
Location
Jersey City, New Jersey
Number of Employees
50 - 99
Minimal Budget
$10,000 - $25,000
Portfolios Count
7 Projects Listed
Valasys Media Services
Media Buying
Digital Marketing
PPC
Advertising
Email Marketing
Direct Marketing
Market Research
Web Development
SEO
Graphic Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Accelerate your roadmap with our vetted developers, architects, designers, and project managers. Our commitment to excellence and unparalleled expertise has earned the trust of companies worldwide...
Top Services:
Software Development
AI Development
Software Testing
Big Data Analytics
Mobile App Development
Show more
Location
Warsaw, Poland
Number of Employees
250 - 499
Average Hourly Rate
$40/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
12 Projects Listed
Azati Software Services
Software Development
AI Development
Software Testing
Big Data Analytics
Mobile App Development
eCommerce Development
DevOps Consulting
Web Development
IT Compliance Solution
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Clarivate
Citizen
MedPro Group
Doxa
Marketboomer
Digatex
Aptagen
Venstar Exchange
Tophotelprojects
GeoLytics
Data sourced from the agency's DesignRush profile
Azati Software Reviews & Testimonials
Ruslan Mihalevich
Review from Google
5.0★
Ruslan Mihalevich's Review Sourced from Google
I would like to share feedback on the work of the specialists from Azati Software. Our teams jointly participated in the development of several different web applications. The projects had tight deadlines. The frontend development team from Azati quickly immersed themselves in the work and completed all assigned tasks within the established timeframe. It is a pleasure to work with a team that has well-developed not only hard but also soft skills. I sincerely look forward to further fruitful cooperation.
Aleksei Nagovonskij
Review from Google
5.0★
Aleksei Nagovonskij's Review Sourced from Google
The guys from this IT company are true pros. They handled everything smoothly, without any fuss, and delivered top-quality results. Communication was easy, they understood tasks instantly, and the outcome exceeded expectations. You can tell the team is experienced and genuinely engaged. Working with them was a pleasure.
Sergei Ivanov
Review from Google
5.0★
Sergei Ivanov's Review Sourced from Google
This team showcases exceptional depth in fintech, biotech, and the digital transformation of heavy industry. Their ability to integrate cutting-edge technologies with deep sectoral understanding sets them apart in the innovation space. Whether streamlining financial systems, accelerating biotech breakthroughs, or modernizing complex industrial operations, their work consistently delivers measurable impact and forward-looking solutions.
Reviews verified by DesignRush and sourced from the agency's profile
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Cube is a Dutch software studio that works as your technology partner, not just a supplier. For nearly 15 years we have designed and built custom software: mobile apps, customer portals, platforms, websites and LMS solutions that keep critical processes running. We think along from strategy through build to...
Top Services:
Software Development
AI Development
Digital Strategy
Digital Services
Mobile App Development
Show more
Location
Oldenzaal, Netherlands
Number of Employees
50 - 99
Average Hourly Rate
$150/hr
Minimal Budget
$10,000 - $25,000
Cube B.V. Services
Software Development
AI Development
Digital Strategy
Digital Services
Mobile App Development
IT Services
Cybersecurity
DevOps Consulting
Software Testing
Web Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?
