Question 1

What are Salesforce Commerce Cloud companies?

Accepted Answer

Salesforce Commerce Cloud (SCC) companies are companies that specialize in delivering eCommerce solutions using the Salesforce cloud-based product suite. These companies help clients set up different types of businesses, optimize existing websites, migrate them to the Salesforce platform, or automate eCommerce processes. All that helps provide a better customer experience and draw more traffic and sales.

SCC provides three core capabilities tailored to B2B, B2C, and D2C businesses. Here is a brief overview of Salesforce Commerce Cloud platform benefits for each eCommerce type:

B2B (business-to-business)

Enables handling customers who place large, frequent, and/or recurring orders
Provides insights — drawn from salesforce customer relationship management data — into customers and distributors to optimize order, cart, and case management
Accommodates hundreds or thousands of items per order via the shopping cart functionality
Enables two-click reorders for recurring purchases
Offers extensive features like custom themes, specific product catalogs, support for multiple payment options and multiple delivery dates and locations

B2C (business-to-consumer)

Enables them to create custom eCommerce sites with user-friendly functionalities and bountiful storefronts.
Empowers sites can easily integrate with various marketing and service products for personalized interactions via email and social media channels.
Offers functionalities like simple order management, sell and ship support for online and in-store purchases, and the ability to have multiple stores across different locations and languages

D2C (direct-to-consumer)

Facilitates store launch through guided store setup, simple data imports, shared workflows, and drag-and-drop features.
Enables sellers to create personalized customer experiences
Offers support for several Salesforce AppExchange integrations that help drive sales and revenue

An example of how Salesforce Commerce Cloud developers can help a business is a company called e.l.f., one of the fastest-growing beauty companies in the United States. The company wanted a new eCommerce website with advanced features, so it hired a Salesforce Commerce Cloud company called CQL to carry out the project. CQL built the client's website on Salesforce’s Storefront Reference Architecture (SSRA) and integrated various third-party apps to provide new functionality. As a result, the new website retention rate grew to 55%-65% and daily customer service tickets dropped by 50%.

Question 2

What do Salesforce Commerce Cloud developers do?

Accepted Answer

Salesforce Commerce Cloud developers help clients design, build, and customize new eCommerce capabilities or optimize existing ones. This includes a range of services for Salesforce websites and applications.

Experienced and certified Salesforce Commerce Cloud developers are called Salesforce Partners. Being a Salesforce Partner gives these individuals or companies access to the latest technology updates.

The responsibilities of Salesforce Commerce Cloud developers typically include:

SCC solution development: The development of various Salesforce Commerce Cloud applications and websites
SCC integration: Integrating the Salesforce Commerce Cloud platform with various third-party services platforms, including ERP systems, CRM software, marketing automation tools, etc.
SCC migration: Moving clients' eCommerce stores from another platform to SCC
SCC consultancy: Providing expert insights into the benefits of the SCC platform for the client's business

One example of a typical Salesforce Commerce Cloud project is what an SCC company called CQL did for its client SHOE SHOW during the several years of their collaboration.

CQL delivered the following projects for the client's Commerce Cloud site:

Product detail page and checkout UX and design enhancements
Search and product listing refinements
Support of the scale-up for end-of-the-year traffic
Google Merchant Center Integrations

Thanks to CQL's support, SHOE SHOW was able to focus on site optimization and remain a leader in branded footwear providing excellent customer experience.

Question 3

How much do Salesforce Commerce Cloud developers charge for their services?

Accepted Answer

Salesforce Commerce Cloud developers charge for their services depending on their experience, the complexity of SCC solutions, certifications, contract duration, and more. SCC developers can charge anywhere from around $30/hour for APAC-based developers working on simple projects to up to $300/hour for SCC consulting around complex eCommerce projects.

The top 50 Salesforce Commerce Cloud companies on DesignRush charge an average of $60/hour. Roughly 17.4% of the Salesforce Commerce Cloud companies on DesignRush accept projects with a minimum budget of less than $1,000, while 3% require a $50,000+ minimum budget.

Question 4

Why should I hire a Salesforce Commerce Cloud developer?

Accepted Answer

You should hire a Salesforce Commerce Cloud developer to improve your existing Salesforce eCommerce or build a new one from scratch, which will help you boost sales of your online business. Hiring a Salesforce Commerce Cloud developer can provide your business with the expertise needed to maximize the platform's capabilities, ensure security and scalability, offer personalized customer experiences, and ultimately drive business growth.

These are some of the benefits of hiring a Salesforce Commerce Cloud developer:

Upgrading your existing platform: An SCC developer or company can help you identify weak points of your existing eCommerce business and upgrade it with the latest Salesforce capabilities.
Customization and personalization of your platform: Salesforce Commerce Cloud offers robust customization options to tailor the platform to your business needs. A skilled developer can create personalized customer experiences, build custom features, and ensure your e-commerce site stands out from competitors.
Cloud customer management: Moving your customer management processes to the cloud will let you manage your online store much easier and faster.
Customer satisfaction: By improving your online business, you will provide a better customer experience for your users, which will lead to more engagement and sales.
Advanced analytics: Salesforce professionals can use this suite to analyze your eCommerce data and provide helpful insights into how to improve your sales processes.
Application support: Salesforce Commerce Cloud companies will help troubleshoot any application issues and ensure that it remains operational 24/7.
Scalability: A Salesforce Commerce Cloud developer can optimize your site for performance and scalability as it grows, ensuring the site can handle increased traffic and transactions without compromising speed or user experience.

In the following example, we can see how beneficial Salesforce Commerce Cloud development companies can be:

A B2B pharmaceutical brand was designing and integrating homegrown Salesforce CRM solutions, which caused problems with tech stack alignment and significantly increased update costs. An SCC company called Elogic Commerce suggested a migration to Salesforce Commerce Cloud. After, it helped deliver a B2B procurement portal, provided a custom product information management integration, and integrated an advanced analytics solution.

Thanks to this, in the initial quarter after the implementation, the client was able to sell and deliver pharmaceuticals at a 1.4x faster rate, and the average time for order placement was reduced from 20 minutes to 3 minutes.

Question 5

How do I choose the best Salesforce Commerce Cloud company for my business?

Accepted Answer

To choose the right Salesforce Commerce Cloud company for your business, consider the company’s experience in your industry, existing portfolio and case studies, pricing plans, and expertise in different eCommerce services.

Based on your company's needs, you should focus on these steps:

Identify your goals: Define the goals you want to achieve for your eCommerce business, such as building a Salesforce website, automating processes in the cloud, migrating to another platform, etc.
Find the right expertise: Look for a Salesforce Commerce Cloud company with experience in the services you need and the right certifications, such as Certified Salesforce Commerce Cloud Developer. You can find excellent candidates for the job in DesignRush's Agency Directory.
Set a budget: Determine the amount you can invest in this Salesforce Commerce Cloud project.
Review agency experience: Ask for a portfolio of relevant eCommerce work, case studies, reviews, and clients you can contact for feedback. Ideally, the company should have tangible results with companies from your industry.
Ask about the strategy: Find out how the company plans to approach the project and ensure the goals are met.
Evaluate its understanding of eCommerce trends: Choose a company that stays updated with the latest e-commerce trends and can implement modern practices.
Inquire about analytics and reporting: Ask the company how it tracks metrics and how often it plans to provide eCommerce reporting.
Ask for proposals: Send a request for a proposal (RFP) to the shortlisted Salesforce Commerce Cloud companies.
Interview: Set up interviews with prospective Salesforce Commerce Cloud agencies to discuss the project in detail and determine if they fit your team well.
Make a decision: After reviewing the RFPs, choose the best-suited agency and establish all project development processes.

If you need a custom-made list of Salesforce Commerce Cloud companies, contact us. Our expert team is ready to connect you with the most suitable agencies based on your list of requirements. Browse our Marketplace for all the thrilling details and get ready to level up your Salesforce Commerce Cloud game today.

Question 6

How do I find the best Salesforce Commerce Cloud developer on DesignRush that fits my budget?

Accepted Answer

To find the best Salesforce Commerce Cloud developer on DesignRush that fits your budget, use the filtering feature to sort agencies by minimal budgets in ascending order or by hourly rate from lowest to highest.

If your budget is limited, look for agencies that accept projects under $1,000. Companies like Quadra Digital Solutions, SITE IT NOW, Innosoft Group, Ksolves, and EIZIE all require a minimal budget below $1,000. The average hourly rate varies from country to country, so you may consider hiring a Salesforce Commerce Cloud developer outside the US who offers more affordable rates.

Question 7

What questions should I ask Salesforce Commerce Cloud companies before hiring one?

Accepted Answer

You should ask Salesforce Commerce Cloud companies about the eCommerce services they provide, relevant certifications, a portfolio of successful Salesforce projects, and the approach they will take to delivering your Commerce Cloud project.

Ask them about the following:

Its Relevant Background

How many years of experience do you have with the Salesforce Commerce Cloud suite?
Do you have a portfolio of relevant Salesforce Commerce Cloud projects?
Do your team members have relevant Salesforce certifications and knowledge?
Do you have experience working with companies from my industry? Are you familiar with its market specifics?

Its Services and Processes

How do you plan to approach my project? What deliverables do you offer?
Can you build me an eCommerce Salesforce marketplace from scratch?
How long will it take to set up my Salesforce Commerce Cloud business online?
Do you offer platform migration services if I want to move my eCommerce to the Salesforce platform?
Can you automate online processes to improve my eCommerce customers' satisfaction? How can you do it?
Do you provide B2B, B2C, DTC or all types of eCommerce services?
What improvements do you suggest for my Salesforce website?
What shopping cart design services do you offer?

Related to Your Project

How do we define project milestones? What happens if they still need to be met?
Who are the key team members who will be working on my project?
What metrics will you use to define the success of our Salesforce Commerce Cloud efforts?
How often will you provide us with status reports and relevant metrics?
What is the expected deadline to successfully finish the project? What happens if the project is late?
What is the planned budget? Are there any additional costs we can expect?
What kind of support can you provide after completing the project?

Question 8

Who are the best Salesforce Commerce Cloud developers in the US?

Accepted Answer

The best 5 Salesforce Commerce Cloud developers in the US are:

Ziggle Tech
- 4.9 stars on DesignRush (12 reviews)
- 5.0 stars on Google (5 reviews)
- Top clients: XYPRO Technology Corporation, Conscious Step, International Tea Importer, Vitapod
Sunrise Integration
- 4.8 stars on DesignRush (12 reviews)
- 5.0 stars on Google (8 reviews)
- Top clients: Bombas, DHL, Morphe, Live Nation
DigitlHaus Agency
- 4.8 stars on DesignRush (5 reviews)
- Top clients: NJoy, QVC, GelPro, Lowes
Trango Tech
- 4.7 stars on DesignRush (7 reviews)
- 5.0 stars on Google (2 reviews)
- Top clients: Khaity, OAKS, Helpp, Matchbox
Web Loft Designs
- 4.6 stars on DesignRush (3 reviews)
- 5.0 stars on Google (44 reviews)
- Top clients: Chef Bobo, Micron Industries, The PRS Group, Ohla Foods

Scroll up to discover more about these and other Salesforce Commerce Cloud companies. All the agencies were carefully selected based on successful projects, industry reputation, customer reviews, and team expertise. Personalize your search and sort companies by location, budget size, hourly rates, and reviews.

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Sources

Salesforce Commerce Cloud Developer Hiring Guide