List of the Best eCommerce Consulting Companies

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Rankings updated: April 12, 2024
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  • Trango Tech

    Verified
    Driving Change Through Technology - Apps, Ecommerce, Staff Aug, BPO, Next Gen Tech and more!
    We are the nerds that every company wants in their tech division; experience, innovative and imaginative to the core!With more than 200 innovative software products and solution delivered, Trango  [... view the full profile of Trango Tech]
    San Jose, California
    100 - 249 Inquire $1,000 - $10,000
    Expertise
    Hover to view additional Areas of Expertise
    Salesforce
    WooCommerce
    BigCommerce
    eCommerce Consulting
    Magento
    Demandware
    Volusion
    osCommerce
    VISIT WEBSITE
  • Digital Silk

    Verified
    DesignRush Design Award Winner
    Growing Brands Online
    Digital Silk is an agency focused on Creating Superior Digital Experiences for their clients. They create cutting-edge brand strategies, websites, apps and results-driven marketing campaigns for  [... view the full profile of Digital Silk]
    New York City, New York
    100 - 249 $150/hr Inquire
    Expertise
    eCommerce Consulting
    WooCommerce
    BigCommerce
    Oracle Ecommerce
    NetSuite SuiteCommerce
    VISIT WEBSITE
  • DigitlHaus Agency

    Verified
    The eCommerce experience agency for ambitious mid-market and enterprise brands.
    Your #1 trusted BigCommerce agency partner. We strategically design, custom develop, re-platform and optimize best-in-class BigCommerce stores that attract, engage and convert loyal repeat customers.  [... view the full profile of DigitlHaus Agency]
    Miramar Beach, Florida
    Under 49 Inquire Inquire
    Expertise
    BigCommerce
    eCommerce Consulting
    Salesforce
    Shopify
    VISIT WEBSITE
  • Sunrise Integration

    Verified
    Keep your business competitive in an app-connected world.
    Expert website design and development - mobile application development - API integration: we do it all! Your online presence can't be left to just anyone. We are an agile-focused agency with a high  [... view the full profile of Sunrise Integration]
    Pasadena, California
    Under 49 $150/hr $1,000 - $10,000
    Expertise
    Shopify
    eCommerce Consulting
    BigCommerce
    Salesforce
    SAP Ecommerce
    NetSuite SuiteCommerce
    Magento
    WooCommerce
    VISIT WEBSITE
  • NetzOptimize

    Verified
    NetzOptimize is a leading end-to-end software company.
    NetzOptimize is a leading end-to-end software company that offers full-cycle software development services to businesses of varying sizes. We provide a comprehensive range of services catering to all  [... view the full profile of NetzOptimize]
    Miami, Florida
    Under 49 $36/hr $1,000 - $10,000
    Expertise
    WooCommerce
    eCommerce Consulting
    Shopify
    VISIT WEBSITE
  • SS Technology

    Technology Passion
    Web Data Extraction assists us to gather all unstructured data and convert them into well structural manner. It involves the extraction of the underlying HTML code of a website and its related data  [... view the full profile of SS Technology]
    Ahmedabad, India
    Under 49 $30/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    WooCommerce
    BigCommerce
    VISIT WEBSITE
  • Riseweb

    Local eCommerce Marketing Agency.
    Riseweb is a leading e-commerce marketing agency providing comprehensive e-commerce website development and marketing services to clients from various industries.  [... view the full profile of Riseweb]
    Docklands, Australia
    Under 49 $35/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    BigCommerce
    VISIT WEBSITE
  • Award winning Laravel Development Company
    Hire Laravel Developer Team is a web and app development company that works with both large corporations and small enterprises. A professional network with flexible collaboration offers a wide range  [... view the full profile of Hire Laravel Developer]
    Indore, India
    Under 49 $10/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • We provide consumer product companies with the solutions they need to profitably scale sales online!
    Amazon account management, including listing optimization and PPC campaigns. We work with over 40 businesses increasing their sales on Amazon. The listings we've created have been viewed over  [... view the full profile of Hometown Industries]
    Lincoln, Nebraska
    Under 49 $30/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    Salesforce
    VISIT WEBSITE
  • eCommerce Simplified
    Panthron Technologies strive to build the local businesses, large-scale organization and brilliant entrepreneurs with the help of managed web services, Web security, and ecommerce. Here at Panthron  [... view the full profile of Panthron Technologies SMC Private Limited]
    Gujranwala, Pakistan
    Under 49 $29/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    WooCommerce
    VISIT WEBSITE
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  • Cadence Labs

    Your ideal eCommerce partner
    Introducing Cadence Labs, your premier destination for eCommerce excellence. As a trusted industry leader, our eCommerce consultants specialize in providing comprehensive solutions to propel your  [... view the full profile of Cadence Labs]
    Boulder, Colorado
    Under 49 $150/hr Inquire
    Expertise
    eCommerce Consulting
    WooCommerce
    Salesforce
    VISIT WEBSITE
  • Overcome the challenges in your eCommerce journey
    Welcome to RMW Commerce, your gateway to elevated eCommerce solutions. As leading eCommerce consultants in the industry, we specialize in providing a wide spectrum of services to enhance your online  [... view the full profile of RMW Commerce Consulting]
    New York City, New York
    Under 49 $150/hr Inquire
    Expertise
    eCommerce Consulting
    WooCommerce
    Salesforce
    BigCommerce
    Demandware
    VISIT WEBSITE
  • Bold and smart solutions
    As a dynamic team of eCommerce consultants, we offer a comprehensive array of services designed to elevate your online presence.  [... view the full profile of Awesome Dynamic Tech Solutions]
    Chicago, Illinois
    Under 49 Inquire Inquire
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • Forix

    Small Business E-commerce Done Right
    Forix Commerce is your trusted partner for small business e-commerce success, offering innovative solutions and comprehensive services. Our expert team specializes in eCommerce development, creating  [... view the full profile of Forix]
    Portland, Oregon
    100 - 249 $125/hr $10,000 - $25,000
    Expertise
    Magento
    eCommerce Consulting
    Shopify
    VISIT WEBSITE
  • Sharp Commerce

    eCommerce consulting done right!
    Welcome to Sharp Commerce, your catalyst for digital transformation. Our eCommerce consultants specialize in providing a comprehensive range of services to elevate your online endeavors.  [... view the full profile of Sharp Commerce]
    Spokane, Washington
    Under 49 $150/hr Inquire
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • Gapstow

    Shopify and eCommerce experts at your service
    Welcome to Gapstow, where innovation meets transformation. We're a dedicated team of eCommerce consultants specializing in a comprehensive range of services to elevate your digital presence and drive  [... view the full profile of Gapstow]
    Strongsville, Ohio
    Under 49 $95/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    WooCommerce
    Shopify
    VISIT WEBSITE
  • Voltn

    The ideal growth team for your brand
    VoltN Agency, your partner in digital innovation. We are a dynamic team of eCommerce consultants and experts dedicated to providing a comprehensive range of services that invigorate your online  [... view the full profile of Voltn]
    Los Angeles, California
    Under 49 Inquire Inquire
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • Utopia Commerce

    We have eCommerce covered for you!
    Utopia Commerce is your destination for digital transformation. As pioneer eCommerce consultants in the industry, we offer a diverse suite of services designed to empower your brand's online presence  [... view the full profile of Utopia Commerce]
    Smithfield, Rhode Island
    50 - 99 $150/hr Inquire
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • Redline Minds

    The best agency you have ever worked with!
    Redline Minds is where innovation drives transformation. As leading eCommerce consultants in the field, we offer an extensive array of services tailored to enhance your digital presence and accelerate  [... view the full profile of Redline Minds]
    Jefferson City, Missouri
    Under 49 $150/hr $10,000 - $25,000
    Expertise
    eCommerce Consulting
    Shopify
    BigCommerce
    WooCommerce
    VISIT WEBSITE
  • Elevate Ecomm

    One stop eCommerce consulting solutions provider
    With a solid background boasting over 15 years of experience as eCommerce consultants, we've engaged with diverse eCommerce platforms.  [... view the full profile of Elevate Ecomm]
    Salt Lake City, Utah
    Under 49 $150/hr Inquire
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • MakeBeCool

    e do not just work, We Make History together with our Partners.
    MakeBeCool is a strategic partner for Shopify Development and Growth. We do Shopify Development and Shopify Retainer services, strongly emphasizing fostering growth. From big-picture strategies to  [... view the full profile of MakeBeCool]
    Tallinn, Estonia
    Under 49 $50/hr $10,000 - $25,000
    Expertise
    eCommerce Consulting
    Shopify
    VISIT WEBSITE
  • dev.family.

    Verified
    We develop complex services and solutions for startups.
    We develop web and mobile applications in food tech and e-comm fields  [... view the full profile of Dev.family.]
    Lisbon, Portugal
    Under 49 $50/hr $10,000 - $25,000
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • Consulting services to help your business grow in a digital world.
    At Ahearne Lynch Consulting, we specialise in delivering web design services crafted for small businesses. Our mission is to empower your online presence by creating and maintaining websites that  [... view the full profile of Ahearne Lynch Consulting]
    Kilkenny, Ireland
    Under 49 $150/hr Under $1,000
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • Mementia

    Your Proactive eCommerce Partner
    Harness over a decate of eCommerce expertise to skyrocket your online sales. With proven success across platforms like Magento, Shopify and WooCommerce, we'll get your shop up swiftly and affordably.  [... view the full profile of Mementia]
    Carlisle, Pennsylvania
    Under 49 $60/hr Under $1,000
    Expertise
    Magento
    eCommerce Consulting
    BigCommerce
    Shopify
    WooCommerce
    VISIT WEBSITE
  • AppWT LLC

    Verified
    AppWT LLC, Websites and More
    Award-winning family-run business. BBB-accredited Chamber member. Services: website design and development, UI/UX, hosting, cybersecurity, SSL, e-commerce, payments, Skytab, SEO, marketing, graphics  [... view the full profile of AppWT LLC]
    Livonia, Michigan
    Under 49 $125/hr $1,000 - $10,000
    Expertise
    Salesforce
    WooCommerce
    eCommerce Consulting
    VISIT WEBSITE
  • Xtheta Management & Merchandising, Ltd is a management and consulting company that works with online business innovators and helps them to achieve more and bring the insights into life. We are  [... view the full profile of Xtheta Management&Merchandising]
    Dublin, Ireland
    Under 49 $50/hr Under $1,000
    Expertise
    Shopify
    eCommerce Consulting
    VISIT WEBSITE
  • Simplify;

    We build businesses, driven by technology.
    Simplify; is an ecommerce agency specialized in Shopify, focused on helping our clients sell and grow without maintaining complex technology. We are the first and only Shopify Plus Partner in  [... view the full profile of Simplify;]
    Panama City, Panama
    Under 49 $55/hr $1,000 - $10,000
    Expertise
    Shopify
    eCommerce Consulting
    VISIT WEBSITE
  • Verified
    We Build Brands
    Caveni Digital is a unique web design agency headquartered in Philadelphia. We take immense pride in the vast design diversity in the websites we create. Our team specializes in website development  [... view the full profile of Caveni Digital Solutions]
    Philadelphia, Pennsylvania
    Under 49 $125/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • UPQODE

    Verified
    Focused on quality
    UPQODE is a real estate web design company that places customer satisfaction at the forefront of our work, consistently delivering top-notch results. Our reputation as an industry leader has been  [... view the full profile of UPQODE]
    Nashville, Tennessee
    50 - 99 $75/hr $10,000 - $25,000
    Expertise
    WooCommerce
    eCommerce Consulting
    Shopify
    VISIT WEBSITE
  • Red Spot Design

    Verified
    Distinguished Website Design and Web Development Services
    No matter your business size, when it comes to e-commerce web design, Red Spot Design is your top choice. Our portfolio includes hundreds of websites, catering to both small family businesses and  [... view the full profile of Red Spot Design]
    Dallas, Texas
    Under 49 $75/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    WooCommerce
    VISIT WEBSITE
  • Net-Craft.com

    Verified
    DesignRush Design Award Winner
    Mobile Apps, Websites & Internet Marketing
    Founded in 2000, Net-Craft.com is a friendly custom mobile app and web development firm based in Scottsdale, Arizona. We are focused on app development, design and the building of complex back-end  [... view the full profile of Net-Craft.com]
    Scottsdale, Arizona
    Under 49 $45/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • Magneto IT Solutions

    Verified
    Empowering eCommerce Excellence
    Magneto IT Solutions, an award-winning eCommerce agency, specializes in Node.js development. We excel in creating top-notch B2C, B2B, and Marketplace eCommerce solutions. Our Exclusive Partnerships  [... view the full profile of Magneto IT Solutions]
    New York City, New York
    100 - 249 $30/hr $10,000 - $25,000
    Expertise
    Magento
    Shopify
    eCommerce Consulting
    VISIT WEBSITE
  • Simpalm

    Verified
    Promising customized mobile and web app solutions
    Discover excellence with Simpalm's digital solutions. We are more than an app development company; we are your partner in crafting exceptional mobile and web experiences.  [... view the full profile of Simpalm]
    Rockville, Maryland
    Under 49 Inquire $10,000 - $25,000
    Expertise
    WooCommerce
    eCommerce Consulting
    BigCommerce
    VISIT WEBSITE
  • SEO Tech Experts LLC

    Verified
    Award Winning Digital Marketing Agency - Since 2009
    SEO Tech Experts LLC, the leading SEO agency in Dubai/Abu Dhabi/Saudi Arabia, elevates businesses with cutting-edge strategies. Our experts drive online success through meticulous SEO campaigns  [... view the full profile of SEO Tech Experts LLC]
    Dubai, United Arab Emirates
    Under 49 $30/hr $1,000 - $10,000
    Expertise
    Magento
    BigCommerce
    Shopify
    eCommerce Consulting
    WooCommerce
    Ubercart
    SAP Ecommerce
    IBM Ecommerce
    VISIT WEBSITE
  • DigitilizeWeb

    Verified
    Make things happen
    DigitilizeWeb takes pride in everything we do and collaborate with our clients to develop the most effective strategies for their businesses. We create a unique tone for your business and communicate  [... view the full profile of DigitilizeWeb]
    Manchester, United Kingdom
    Under 49 $20/hr $1,000 - $10,000
    Expertise
    Salesforce
    Magento
    SAP Ecommerce
    eCommerce Consulting
    BigCommerce
    osCommerce
    WooCommerce
    VISIT WEBSITE
  • CSSChopper

    Verified
    Website and eCommerce Development Company
    CSSChopper is a prominent web and eCommerce development company. Our team works on future-ready technologies to help clients stay competitive in the long run. We specialize in complex web development  [... view the full profile of CSSChopper]
    New York City, New York
    100 - 249 $25/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    Shopify
    Magento
    Oracle Ecommerce
    SAP Ecommerce
    BigCommerce
    Salesforce
    IBM Ecommerce
    VISIT WEBSITE
  • Kuchoriya TechSoft

    Verified
    We want to build your app & web idea at just 700 USD
    Kuchoriya Techsoft is a distinguished software development company, celebrated for its client-focused approach that prioritizes customized and innovative solutions. Their agile methodology ensures  [... view the full profile of Kuchoriya TechSoft]
    New York City, New York
    50 - 99 $35/hr Under $1,000
    Expertise
    eCommerce Consulting
    WooCommerce
    VISIT WEBSITE
  • Codup

    Verified
    Web, App & Custom Software Development for SMBs, Retailers and eCommerce Brands
    We're a Web and Software Development Company with 100+ team members who all work together to make your project a success. With 10 years of expertise and 1500+ projects under our belt, we've efficient  [... view the full profile of Codup]
    Houston, Texas
    100 - 249 $25/hr $1,000 - $10,000
    Expertise
    BigCommerce
    WooCommerce
    Salesforce
    eCommerce Consulting
    Shopify
    VISIT WEBSITE
  • Optimum7

    Verified
    Enabling businesses do more with less!
    At Optimum7, we help small and medium-sized eCommerce businesses thrive in a world dominated by giants like Amazon and Walmart.  [... view the full profile of Optimum7]
    Coral Gables, Florida
    50 - 99 $100/hr $1,000 - $10,000
    Expertise
    BigCommerce
    eCommerce Consulting
    WooCommerce
    Salesforce
    Oracle Ecommerce
    Shopify
    VISIT WEBSITE
  • HTMLPanda

    Verified
    Reliable Web Development Company
    HTMLPanda is a leading website development company founded in 2014. With offices in Boston, Walpole & NYC, we have collaborated with clients all over the world. Our cutting-edge web development  [... view the full profile of HTMLPanda]
    Boston, Massachusetts
    100 - 249 $20/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    WooCommerce
    BigCommerce
    Shopify
    Magento
    osCommerce
    IBM Ecommerce
    Oracle Ecommerce
    VISIT WEBSITE
  • Fullestop

    Verified
    Delivering On Promises
    We have been around for the last 22 years offering Custom Mobile App Development , Enterprise Web Solutions, Design thinking approach towards any project , and Custom Software development services.  [... view the full profile of Fullestop]
    Jersey City, New Jersey
    100 - 249 $25/hr $10,000 - $25,000
    Expertise
    eCommerce Consulting
    WooCommerce
    Magento
    VISIT WEBSITE
  • Bilberrry

    Verified
    Award Winning Web Design & Development Agency
    We work with ambitious startups, global nonprofits, and Fortune 500s to design and develop the websites and software they need.  [... view the full profile of Bilberrry]
    Seattle, Washington
    50 - 99 $100/hr Inquire
    Expertise
    eCommerce Consulting
    WooCommerce
    BigCommerce
    Salesforce
    VISIT WEBSITE
  • BairesDev

    Verified
    Software Outsourcing & Development | 500+ Active Clients
    Founded in 2009 by Nacho de Marco and Paul Azorín, BairesDev provides top 1% tech talent to a range of clients, from startups to Fortune 500 companies.  [... view the full profile of BairesDev]
    San Francisco, California
    1000 & Up $50/hr $50,000 & Up
    Expertise
    eCommerce Consulting
    WooCommerce
    Salesforce
    osCommerce
    VISIT WEBSITE
  • TechAvidus

    Verified
    Building Custom Software, web and mobile solutions
    Outsmart the competition with best-in-class Custom Software development, web & mobile app development & digital marketing services. Build digital products that let people do things differently.  [... view the full profile of TechAvidus]
    Chicago, Illinois
    50 - 99 $18/hr $1,000 - $10,000
    Expertise
    Salesforce
    BigCommerce
    eCommerce Consulting
    VISIT WEBSITE
  • Attract Group

    Verified
    Your Trusted IT Partner
    "Attract Group is a full-service software development company specializing in custom CRM and ERP systems, web/mobile design and development, and custom e-commerce solutions (when common CMSs aren't  [... view the full profile of Attract Group]
    Amsterdam, Netherlands
    Under 49 $35/hr $10,000 - $25,000
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • Axisbits GmbH

    Verified
    Bringing Software Ideas to Life
    On a mission to make software development simple and accessible.  [... view the full profile of Axisbits GmbH]
    Zürich, Switzerland
    Under 49 $60/hr $10,000 - $25,000
    Expertise
    eCommerce Consulting
    Salesforce
    WooCommerce
    BigCommerce
    VISIT WEBSITE
  • DigitalSuits

    Verified
    E-commerce Experts | Web Development, Shopify/ Shopify Plus
    DigitalSuits is a software development company with a focus on e-commerce and SaaS development.  [... view the full profile of DigitalSuits]
    Miami, Florida
    50 - 99 $45/hr $10,000 - $25,000
    Expertise
    eCommerce Consulting
    Shopify
    VISIT WEBSITE
  • Social Media 55

    Verified
    A Digital Marketing & Social Media Agency
    Social Media 55 is an award-winning full-service digital marketing and social media agency established in 2014.  [... view the full profile of Social Media 55]
    Montreal, Canada
    Under 49 $150/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    WooCommerce
    Shopify
    VISIT WEBSITE
  • Napollo

    Verified
    Napollo
    Napollo Software Design established in Q1, 2011 is an ISO 9001:2015 Certified leading Technology Group from New York USA. Head quartered in Manhattan with international offices in Dubai, Oslo, Mecca  [... view the full profile of Napollo]
    New York City, New York
    100 - 249 $35/hr $1,000 - $10,000
    Expertise
    eCommerce Consulting
    VISIT WEBSITE
  • Differenz System

    Verified
    We make a difference
    I am grateful that you took the time to visit! Because you are here, I may assume that you are searching for help with some aspect of software development, whether it is UI/UX design or mobile app  [... view the full profile of Differenz System]
    Los Angeles, California
    100 - 249 $30/hr $25,000 - $50,000
    Expertise
    Salesforce
    WooCommerce
    eCommerce Consulting
    VISIT WEBSITE
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eCommerce Consultant Hiring Guide

What is an eCommerce consulting agency?

eCommerce consulting companies analyze eCommerce businesses to identify bottlenecks and opportunities and create innovative and effective strategies that lead to growth.

They provide businesses with guidance, monitoring and actionable tips to make sure their marketing plan of action brings optimal results.

Thus, some of the things they will focus on include:

  • Finding the right selling channel
  • Avoid international payment issues
  • Discover selling untapped opportunities
  • Detect potential security problems
  • And more

What do eCommerce consultants specialize in?

eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.

Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.

Here’s a list of what they do:

  • Research and analytics
  • A roadmap and strategy development
  • Monitoring reviews and customer service
  • Marketing and advertising strategy
  • Online store code audits
  • Custom app and web development
  • User experience development
  • Conversion optimization
  • Advising on product/niche selection
  • Quality assurance and testing
  • And more

What are the different types of eCommerce consulting firms?

There are several types of eCommerce consulting agencies and we can classify them based on:

  • The businesses they work with: Some of these companies deliberately focus on a specific type of clientele, like small businesses for instance, while others have a diverse client base.
  • Their industry expertise: Some eCommerce consultants deliberately focus on a particular type of industries, while others have varied industry experience.
  • The services they offer: Some of these agencies offer only consulting services while others also provide full-service eCommerce development.
  • Their location: These companies’ location tends to inform their level of expertise (due to competition), their rates and the industries they specialize in.

How much do eCommerce consulting companies charge?

There are several aspects to consider when it comes to the cost of eCommerce consulting services.

On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.

On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.

Finally, the scope and the timeframe of the project will also influence the final cost.

Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.

Why hire an eCommerce consulting agency?

While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.

They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.

Here are the top five reasons why you should invest in a certified eCommerce consultant:

1. Reaching The Right Audience

There are more than 2 billion online shoppers in the world. [Statista]

However, not all of these consumers are your audience.

To make every penny invested in your digital business count, you need to focus on the right market.

An eCommerce consultant can help you achieve that by:

  • Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
  • Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
  • Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.

Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.

2. Improving Customer Service

93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]

Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.

However, trust is not given, rather it is something that should be earned.

Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.

Or, they can implement the following strategies:

  • Send personalized messages and replies
  • Provide fast customer support
  • Experiment with discounts and trial offers
  • Analyzing customer feedback
  • And more

3. Enhancing Your Brand Image

Brands have as little as 7 seconds to make a first impression. [Forbes]

Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.

And when they do that they will form their opinion about your business within seconds.

Your brand identity is of key importance for getting a winning impression.

A few factors to be considered here are:

  • A strong logo
  • Clearly defined values
  • Unique and high-quality content
  • Social proof and positive reviews
  • And more

eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.

4. Increasing Sales

The average cart abandonment rate is 79.17%. [OptinMonster]

A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:

  • Extra costs (shipping, tax fee, etc.)
  • Requests for account creation
  • Requirements of credit card info
  • Long checkout process
  • And more

eCommerce consulting firms can help you deal with uncompleted purchases by:

  • Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
  • Putting together cart recovery strategies including sending personalized emails and remarketing
  • Making the shopping process easier and smoother

How to find an eCommerce business consultant?

Here are several factors that can help you find the right partner for your business needs.

To shorten the list of potential eCommerce consulting agencies down, make sure that you:

  • Look at their services: Define your goals and think about what part of your online store you want to improve. Then, see what type of consulting services eCommerce consulting companies offer to understand which of them can meet your requirements.
  • Go through their work: Take a look into the portfolios of every certified eCommerce consultant to see what projects they have worked on, what businesses they have worked with, what results they have delivered and in which industries they have experience.
  • Read their reviews and testimonials: View the reviews and testimonials that previous clients left to understand their experience with the best eCommerce consulting agencies. Industry recognition a great indicator of the company’s reliability and whether it can be the right fit.
  • Check out the companies’ values: Pick a partner that shares the same values as your business and focuses on quality over quantity to establish long term relationships and achieve better results.

What questions to ask before hiring an eCommerce consulting agency?

  1. Do you have experience in working on similar projects?
  2. What eCommerce consulting services do you offer?
  3. What is your plan for adjusting your services to meet our business needs?
  4. What is your process for creating a roadmap?
  5. What do you think about our brand?
  6. Based on what you see, what improvements do you think can be made?
  7. What results can you promise to deliver and how will you measure them?
  8. Who will work on our project and who will be the main point of contact?
  9. How will we be involved?
  10. How does your pricing work? Are there extra charges to the original quote?
About The Author and Expert Reviewer
Former Content Specialist
Julie Celestial is experienced in journalism and digital marketing. She was a news and current affairs writer at ABS-CBN and The Watchers News before transitioning into digital marketing as an SEO Content Manager at Plastic Phobia UK. Her articles have landed the #1 spot on SERPs, including the website and app trends on DesignRush. She has also built agency expertise after working with over a thousand agency profiles on the site.
Chief Technology Officer
Gary Kuznetsov is a seasoned programmer, web developer, and certified Laravel developer. He was a Senior PHP developer at Blue Fountain Media, then soon became Head of Development at Digital Silk. With hundreds of successful websites/applications deployed throughout his career, it is no surprise that he is now a Chief Technology Officer at DesignRush, spearheading digital products and solutions to meet the company’s challenges and objectives.