These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Leave I.T to us!
AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...
Top Services:
- IT Services
- Cybersecurity
- Managed Services
- IT Compliance Solution
- Cloud Consulting
- Show more
- Location
- Calgary, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Minimal Budget
- Under $1,000
Multi-Channel Lead Generation Agency
Prospect Solutions is a Vancouver based integrated marketing consulting and professional telemarketing representation company . We develop customized marketing and sales programs to effectively approach, influence, advance, sell and get referrals for our clients since 2003. Our diverse menus of marketing and...
Top Services:
- Business Consulting
- Call Centers
- SEO
- Email Marketing
- Web Development
- Show more
- Location
- Vancouver, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
Quality people. Innovative solutions.
Voxdata has delivered multilingual customer support, sales support, and digital transformation services from Montreal and Mississauga since 1995. SOC2 and PCI DSS certified, the company ranks among established call center companies in Canada serving major North American brands and industries...
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Sweet IT solutions for a connected world!
Networkcherry, based in Richmond Hill, Ontario, has delivered IT support and infrastructure services for over 25 years. Its telecom offerings, including business phone service and cloud business PBX, support call centers in Canada alongside managed IT and network security services...
Top Services:
- Call Centers
- Phone Answering Services
- HR Outsourcing
- Business Consulting
- Managed Services
- Show more
- Location
- Richmond Hill, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
Get Ready for a Sales Boost
LGI stands at the forefront of sales readiness, creating an unrivaled bridge between businesses and potential customers. With a savvy combination of telephone appointment setting, market research surveys and webinar registrations, our clients benefit from seamless connections with their ideal audience...
Top Services:
- Market Research
- Call Centers
- Email Marketing
- Location
- Burnaby, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $99/hr
- Minimal Budget
- $10,000 - $25,000
We are a Software Development Company with 30+ years of experience and expertise in AI.
We have expertise in all the latest software development platforms and frameworks to develop AI-enabled Mobile and Web Applications within your budget and Timeline. Our AI-based development platform gives you complete clarity on the SDLC process and allows our developers to finish a project 10X faster...
Top Services:
- Mobile App Development
- AI Development
- Software Development
- Web Development
- Call Centers
- Show more
- Location
- West Vancouver, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $80/hr
- Minimal Budget
- $1,000 - $10,000
Powering The Future Of Business
Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...
Top Services:
- Call Centers
- Phone Answering Services
- AI Development
- Location
- Markham, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $55/hr
- Minimal Budget
- $1,000 - $10,000
Our People + Experience Your Success
Call center in Canada operations at Optima Communications date back to 1992, serving major Canadian banks, utilities, and telecom companies with an average client tenure of 15 years. Its omnichannel Genesys Cloud platform supports inbound and outbound phone, web chat, and email support...
Top Services:
- Call Centers
- BPO
- Customer Support
- Location
- Toronto, Canada
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $10,000 - $25,000
Our mission is to respond to every call as if it's the only one that matters.
Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- Location
- St. John's, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $37/hr
- Minimal Budget
- Under $1,000
Do More Than Business Development and Beyond
DMT Business Development is an Ottawa based B2B agency with 7 years in business, more than 2M leads generated, and 10K appointments booked across 30 countries. Its team runs personalized phone outreach, sales development, and appointment setting as part of its call centre services in Canada...
Top Services:
- BPO
- Email Marketing
- Call Centers
- Digital Marketing
- Content Marketing
- Show more
- Location
- Ottawa, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 14 Projects Listed
Contact Center Services for Telecom, BFSI, Healthcare, Utilities, Travel, High-Tech Growth
Fusion CX brings 20+ years of experience across 15 countries and 40+ delivery centers to its global BPO services. Among call center companies in Canada, its team handles inbound and outbound voice, chat, email, and social media support in 28+ languages for BFSI and retail clients worldwide...
Top Services:
- BPO
- Business Consulting
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 3 Projects Listed
Smiling Professional Awesome
Your Virtual Reception and Appointment Scheduling Partners.The warm friendly virtual receptionists you need to help grow your business.We are 100% Canadian owned and operated!We want to help you better connect with your clients all while sustaining your businesses growth potential...
Top Services:
- HR Outsourcing
- Call Centers
- Phone Answering Services
- Location
- Halifax, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
Expert Contact Center Outsourcing Solutions
@Liveconx, a contact center outsourcing firm based in Cornwall, Canada, has been an industry leader since 1983. The firm offers inbound and outbound call center services, delivering value-added solutions across various communication channels. @Liveconx specializes in serving diverse sectors, including health...
Top Services:
- Call Centers
- BPO
- Location
- Cornwall, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Canada's Largest Contact Center Partner
NQX, formerly Nordia, has delivered omnichannel customer experience and contact center outsourcing for 25 years from its Laval, Quebec headquarters. With over 10,000 employees across 8 centers, it serves retail, telecom, government, and fintech brands as the leading Canada call center...
Top Services:
- BPO
- Customer Support
- Call Centers
- Location
- Laval, Canada
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $23/hr
- Portfolios Count
- 1 Project Listed
Experts In B2B Telephone Prospecting In Quebec
Prospecto provides B2B phone prospecting, appointment qualification, and call answering services from Victoriaville, Quebec, serving clients across Quebec, Canada, and Europe. With a 4.6 out of 5 client rating, the 100 percent human team ranks among trusted call centers in Canada...
Top Services:
- CRO
- CRM Consulting
- Business Consulting
- Call Centers
- BPO
- Show more
- Location
- Victoriaville, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $10,000 - $25,000
Nearshore call center and VA teams, live in about 7 days
Call Force Global builds dedicated nearshore call center and virtual assistant teams from Jamaica, Trinidad, Saint Lucia, Belize, and Colombia for North American businesses. Teams go live in about 7 days at 12 to 18 USD per hour all-in, on month-to-month terms with no long contracts. Every call is scored by...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Customer Support
- Show more
- Location
- Toronto, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
dispatch call answering service
Callnova operates a Canada office in London, Ontario, delivering 24/7 inbound and outbound support, dispatch services, and virtual assistant staffing. As a Canada call center provider, it also handles live chat, email ticketing, and taxi and NEMT dispatch for transportation clients...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- London Ontario, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Hugo
VerifiedVerified by the DesignRush team for authenticity and credibility.World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides call center services in Canada with 24/7 omnichannel support across phone, chat, email, SMS, and social media. University educated agents fluent in 60+ languages handle inbound and outbound calls, integrating with CRMs like Salesforce, Zendesk, and HubSpot for smooth support...
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Transcription Services
- Show more
- Location
- Vancouver, Canada
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Reliable BPO Contact Center for Call Handling
Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Customer Support
- Show more
- Location
- Toronto, Canada
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
We Drive Success.
Unity Communications has delivered business process outsourcing since 2009, including Contact Center as a Service, technical support, and e-commerce customer service. ISO 27001 certified and ranked on the Inc 5000 for five straight years, it runs a call centre in Canada for scalable support...
Top Services:
- BPO
- Customer Support
- Business Consulting
- Call Centers
- Show more
- Location
- Montreal, Canada
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $9/hr
- Portfolios Count
- 3 Projects Listed
Aidey is a Business Process Outsourcing company
Call centre in Canada support is one channel among ten that Aidey's AI first BPO offers, alongside chat, WhatsApp, email, and social messaging. The company staffs customer experience, technical success, sales, and back office operations for SaaS, e-commerce, and fintech brands worldwide...
Top Services:
- Software Development
- BPO
- Call Centers
- eCommerce Development
- Show more
- Location
- Calgary, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Let's Grow Together
Call center companies in Canada like NCRi combine omnichannel customer experience with accounts receivables management from headquarters in Mississauga, Ontario. With 1,900 employees across 7 countries and support in 87 languages, the company also offers bookkeeping, HR, and IT enabled services...
Top Services:
- BPO
- SEO
- PPC
- Content Marketing
- Email Marketing
- Show more
- Location
- Mississauga, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
We Run Your Customer Service
Callnovo is a multilingual customer service outsourcing provider operating since 2004. Our 2,500+ agents deliver voice, chat, email and social support in 65+ languages across three continents, powered by HeroDash, our own AI-enabled contact centre platform. Dedicated agents from US$5.80 per hour,live in...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- AI Development
- Show more
- Location
- Markham, Canada
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $5/hr
Know Your Customer, Know Your World
Trulioo is a global identity verification service providing businesses with AML and compliance solutions to ensure secure and efficient onboarding...
Top Services:
- Call Centers
- Location
- Vancouver, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $1/hr
Related Services
Call Centers Specialties in Canada
Call Centers Companies by City
Popular Services
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Frequently Asked Questions
How does a call center in Canada help businesses grow?
A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.
Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs.
What should I look for when hiring a Canada call center service provider?
When hiring a Canada call center service provider, look for:
- Proven experience in your industry and market niche
- Rigorous security, compliance, and quality control measures
- Knowledge of DNCL, TCPA, and FDCPA regulations
- Strong client endorsements
- Scalable teams and resources
- Ability to integrate with your tech stack
- Culture fit
What factors affect call center pricing in Canada?
The factors that affect call center pricing in Canada include:
- Service type and scope: Inbound services, outbound services, 24/7 support, call volume
- Team size and capacity: Number of employees, multilingual requirements, level of expertise and training
- Technology infrastructure: Data usage, AI automation, omnichannel platforms
- Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSS
- Add-on services: Reporting and analytics, data migration, cloud storage and security
- Payment model: Hourly rate, pay-per-minute, pay-per-performance
How do Canada call center service providers track and report results?
Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience.
The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required.
Can call centers in Canada scale their services as my business grows?
Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.
To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy.