ROI CX Solutions

If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering. "

Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy. "

I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly.The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering. "

I love the flexibility of working from home. The team is always so helpful. I've learned communication is key here -big fact! Also before working here my Spanish was not the greatest, but now taking calls a lot more in Spanish than English, my Spanish has gotten so much better!! Overall I love signing up everyone and re-enrolling them for their fruit and veggie box, I know we are for sure making a huge difference in the community as a team and that makes me feel great to be a part of! "

Beware of this company! They resorted to legal intimidation by hiring a lawyer to go after me for allegedly not returning a monitor, and demanded a whopping $800 payment for something I never received. It was an absolute nightmare to prove that I never got it as I had to dig up all the tracking numbers from last year to show that I did, in fact, not shipped. Rather than conducting their own investigation or reaching out to me via phone or email, they chose to take the low road by unleashing their legal attack dog on me. It's beyond ridiculous and appalling that they couldn't be bothered to do their job properly. Stay away from them at all costs! "