Undisclosed Founder at Top Digital Media Company

5.0★

BPO Review from Undisclosed

By utilizing the vendor and its state-of-the-art soundboarding technology, we have been able to reach leads in both an effective and efficient manner. It saved us the headache and massive expense of developing and in-house outreach program.

Undisclosed Manager at Renowned Solar Energy Enterprise

5.0★

BPO Review from Undisclosed

This company has been a godsend. We were wasting so much money on our in-house outreach. Now, it does all the heavy lifting for us, qualifying our leads and sending us warm transfers.

Undisclosed Owner at Software Developer Company

5.0★

BPO Review from Undisclosed

Great experience with this BPM Services Provider. They do the two things that matter most to us. They perform and they communicate. The vendor is a major upgrade professionally from our previous vendors. They are responsive to all of our needs!

Natalie Russell Owner at Arkansas Healthcare Insurance

5.0★

Phone Answering Services Review from Natalie Russell

Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting.Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes.A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless.Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect.

Claire Riendeau Real Estate Specialist at Engel & Völkers Charlotte

5.0★

Phone Answering Services Review from Claire Riendeau

Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)

Dr. Harris CEO at Kitty Corner Cat Clinic

5.0★

Phone Answering Services Review from Dr. Harris

Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)

Joachim Fong Regional Marketing Specialist at Malvern Panalytical

5.0★

Lead Generation Review from Joachim Fong

For the past year, Callbox has provided us with satisfactory lead generating and lead nurturing services. They were instrumental in securing attendees for our events, scheduling client appointments and facilitating the sale of one of our benchtop systems. Their professionalism in conveying our product attributes and valued solutions to prospective customers has brought us results.

Jonathan Anderson Owner at ABS

5.0★

Lead Generation Review from Jonathan Anderson

I’ve used Callbox now for about four months for my internet marketing company. The first two months they did not pay off. However with some additional training on my part, they started to close a higher percentage of my target audience. They’re really smart, nice and are really working hard to keep my business. My dedicated team keeps me up-to-date through frequent communications. My R.O.I is getting stronger and my CPA is starting to drop.

Ted Calvin Co-Founder & Vice President at Charted Energy

5.0★

Appointment Setting Review from Ted Calvin

Charted Energy has enjoyed a productive relationship with Callbox. They have done a great job of helping us target prospects within the markets we serve as well as qualify leads and set up appointments with decision-makers. Callbox has generally exceeded the number of leads per week we expected and provides a good value by enabling our inside sales team.

BPO Review from Kimberly Weber

We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.

Miriam Woodward Founder President and CEO at De Dios Consulting

5.0★

BPO Review from Miriam Woodward

IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.

Jeffrey Bill Founder & CEO at Sunrise Treatment Center

5.0★

Medical Review from Jeffrey Bill

Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.

Ben Dietrich CEO at Mediacharge

5.0★

Mobile App Development Review from Ben Dietrich

The thing we appreciate the most about Vinova is their dedication to understanding our specific needs and delivering tailored solutions. Their team was not just focused on completing the project but also on adding value to our business. Their expertise in software development, proactive approach, and consistent communication made the whole process remarkably smooth. Their development team was agile, and their project managers were incredibly effective in handling any hiccups along the way.

Cody C. Jensen CEO at Searchbloom

5.0★

Software Development Review from Cody C. Jensen

The endeavor was titled "Operational Excellence System" and was executed in collaboration with Vinova. The aim of this project was to create an internal corporate system designed to automate and manage various operational processes within our organization. The system needed to integrate with existing tools and allow for real-time tracking, monitoring, and analytical reporting. Vinova delivered this system and continues to provide ongoing support and updates.

Scott Darrohn Co-Founder at fishbat

5.0★

Web Development Review from Scott Darrohn

I had the pleasure of working with Vinova on developing a website for my company, and I can confidently say they exceeded my expectations. From start to finish, their team demonstrated exceptional expertise, professionalism, and dedication.

Brian Oltmanns CEO at GoFindBuild

5.0★

Call Centers Review from Brian Oltmanns

I am very happy with this team and their performance. They were organized, provided consistent updates, and always made suggestions to pivot if results were falling short. I would highly recommend them.

Nathan Arbitman CCO at OnePlanet Solar Recycling

5.0★

Lead Generation Review from Nathan Arbitman

I'll be honest, I came in skeptical. Offshore SDR vendors have a reputation for generic blasting and slow response times. Munzai has been the opposite. Responsiveness is where they stand out. When I need a cadence adjusted, copy reworked, or targeting updated, it gets handled quickly, without me having to follow up multiple times. For a solo commercial lead juggling a lot, that matters more than I expected. The value is hard to argue with. For a very fair price, I get dedicated outreach execution across a complex B2B pipeline. They also got up to speed faster than I anticipated. Our market has real nuance, and within a reasonable onboarding window, messaging was going out clean and on-brand.If you're a lean commercial team trying to build outreach capacity without the overhead of a full hire, Munzai is worth a serious look.

Jon Sciammarella VP sales at Skriber

5.0★

Appointment Setting Review from Jon Sciammarella

The Munzai team was great to work with. The appointments they set for us were usually great. Our biggest limiting factor was the data we could get them. I was very impressed with the team, I would recommend them highly.

Jason Wilson Co-Founder and CTO at Mendaera, Inc.

5.0★

SEO Review from Jason Wilson

Tech2Globe Web Solutions has helped us increase website traffic, admission inquiries, and key landing page engagements. They've also reduced bounce rates, attracted more serious prospective families, and improved the admission team's efficiency. Moreover, the team is organized and proactive.

Eve Casha Brand Manager (Chief Scientific Officer) at dermoi!

5.0★

Lead Generation Review from Eve Casha

I recently worked with Tecg2globe for chat support services and lead generation for my cosmetic business, and the experience was exceptional! Their expertise in enhancing customer engagement significantly boosted our online interactions and generated valuable leads. The team's professionalism, attention to detail, and proactive communication made the process seamless. Thanks to Tecg2globe, we've seen a noticeable increase in customer inquiries and sales! Highly recommended!

Patrick Pichette Interim CEO at The Canadian Real Estate Association

5.0★

Amazon SEO Review from Patrick Pichette

I had the pleasure of working with Tech2globe to help maintain a consistent ACoS and optimize my Amazon SEO, and I couldn't be more impressed with the results. Their expertise in both areas has been invaluable. They not only helped me streamline my advertising efforts but also enhanced my product listings to improve visibility and rankings on Amazon. Thanks to their tailored strategies, my campaigns have been more efficient, and I've seen a significant increase in conversions. I highly recommend Techh2globe to anyone looking to boost their Amazon performance!

Yana Okushko Growth Manager at DreamX

5.0★

Lead Generation Review from Yana Okushko

Partnering with DMT Business Development turned out to be a real game-changer for us. Their team didnt just deliver leads they brought in the right conversations that actually converted. Within a short time, they secured 25 qualified meetings that had a direct impact on our pipeline and revenue. What stood out most was their professionalism - clear communication, full ownership of the process, and the feeling that they were part of our internal team rather than an external vendor. Their proactive mindset and attention to detail made every stage of the collaboration smooth and effective.

David Morneau Co-founder and CEO at inBeat Agency

5.0★

Email Marketing Review from David Morneau

We've found tremendous success in our projects with DMT Business Development, particularly in the area of Email Marketing. Their team consistently overdelivered not only in the quality of email content but also in driving measurable engagement and conversions through expertly crafted campaigns. What truly sets DMT Business Development apart is their exceptional combination of expert content creation, data driven strategy, and a deep understanding of audience behavior. Their email marketing solutions are strategically designed, results driven, and consistently outperform the competition. The team's expertise and dedication are evident in every campaign. They bring a high level of professionalism, creativity, and responsiveness, ensuring each email resonates with the target audience while meeting our marketing goals. We greatly value our partnership with DMT Business Development and look forward to achieving even greater success together. Highly recommended for businesses seeking impactful and focused email marketing solutions.

Vaysh Kewada CEO and Co-Founder at Salience Labs

5.0★

Social Media Marketing Review from Vaysh Kewada

Thanks to the dedicated efforts of DMT Business Development, our brand has experienced a noticeable increase in online visibility, consistent social media activity, and significantly improved engagement across platforms. Their strategic approach, community building tactics, and thorough performance analysis have all contributed to measurable success. What truly sets DMT apart is their ability to stay ahead of the ever changing landscape of Social Media Marketing. Their team demonstrates a deep understanding of evolving trends, algorithm updates, and best practices ensuring that our online presence remains optimized for both visibility and conversion. Beyond campaign execution, their expertise in keyword research and analysis has also brought substantial improvements to our websites search engine rankings, bridging the gap between social media activity and SEO performance. Equally impressive is DMTs commitment to transparency, proactive communication, and customer service. They consistently deliver outstanding results while remaining highly responsive to our goals and feedback. Their professionalism and alignment with our brand voice and identity are particularly noteworthy. DMT Business Development's passion for achieving remarkable outcomes and their dedication to staying at the forefront of the industry makes them an invaluable partner in Social Media Marketing. We are truly impressed by their impact and look forward to continued collaboration.

Eric Martin Owner at Undisclosed

5.0★

Call Centers Review from Eric Martin

The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.

Benjamin Rose CEO at Undisclosed

5.0★

Call Centers Review from Benjamin Rose

I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!

Benjamin Rose Founder at Undisclosed

5.0★

Phone Answering Services Review from Benjamin Rose

I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!

Customer Support Review from Brock Fisher

We chose Cloudstaff as our offshore service provider because our values and commitment to looking after our people aligned so well. The stable and supported working environment has allowed me to scale out and integrate over 50 support processes in our business nationally.

Customer Support Review from Chris Rolls

For us, outsourcing isn’t just about saving money. Cloudstaff has become a vital part of our growth strategy. Cloudstaff has allowed us to focus on delivering an outstanding experience for our customers.

Customer Support Review from Robert Nad

Our dedicated team at Cloudstaff deliver a high quality level of customer service that always exceeds our own customers’ expectations.

Chris Yam Manager at ColourXpress Media LLP

5.0★

IT Consulting Review from Chris Yam

️️️️️Exceptional IT Consulting ServicesWin-Pro Consultancy has been an outstanding partner in helping us navigate our IT needs. Their team is knowledgeable, responsive, and truly understands how to align technology with business goals. From streamlining our infrastructure to providing clear, actionable advice, theyve consistently delivered with professionalism and precision. We felt fully supported at every step, and their solutions have brought real improvements in our operations. Highly recommended for anyone looking for trusted and top-tier IT consulting.

Jim Wee Director at Nala Employment

5.0★

IT Services Review from Jim Wee

We engaged Winpro for their IT outsourcing services, and the experience has been consistently excellent. From the initial consultation to the ongoing support, their team has demonstrated professionalism, technical expertise, and a strong commitment to service quality.One of the standout aspects of working with Winpro is their responsiveness. Their support team is quick to address technical issues, often resolving them with minimal disruption to our operations. This level of reliability is crucial for any business that depends heavily on IT systems for daily activities.Additionally, their proactive approach to IT management such as regular system monitoring, preventive maintenance, and security updateshas greatly reduced downtime and enhanced our overall IT infrastructure. They also provide clear, jargon-free communication, which helps non-technical stakeholders understand what's happening and why certain solutions are recommended.We appreciate Winpros ability to scale their services based on our evolving needs. Whether it's user support, hardware procurement, network maintenance, or cybersecurity, they have been a dependable partner throughout.Overall, we highly recommend Winpro to any organization seeking a reliable, knowledgeable, and customer-focused IT outsourcing provider.

Ts. Elwin Yoong Director at NSIT TRAINING PTE LTD

5.0★

IT Services Review from Ts. Elwin Yoong

Win-Pro Consultancy Pte Ltd is a premier IT support and consulting provider operating in both Singapore and Malaysia. With a strong focus on managed IT services, cloud solutions, and proactive maintenance, they have built a solid reputation for delivering top-tier technological solutions tailored to the needs of businesses across various industries. Their team of highly skilled professionals ensures that clients experience minimal downtime, optimal system efficiency, and a robust, secure IT infrastructure.By leveraging cutting-edge technology and industry best practices, Win-Pro empowers businesses with reliable, scalable, and cost-effective IT solutions that enhance productivity and streamline operations. Their commitment to excellence, coupled with a customer-centric approach, makes them a trusted partner for companies seeking long-term IT support. Whether it's optimizing cloud deployments, safeguarding critical business data, or providing round-the-clock managed services, Win-Pro consistently delivers high-quality service with professionalism and efficiency.Their proactive approach to IT maintenance ensures that potential issues are identified and resolved before they can impact business operations, offering peace of mind to clients. With a proven track record of success and a dedication to staying ahead in the ever-evolving IT landscape, Win-Pro Consultancy Pte Ltd stands out as a reliable and highly recommended IT solutions provider!

Undisclosed Head of Marketing Operations at Equifax

5.0★

Marketing Review from Undisclosed

In 2022 Equifax continued its transformation of the marketing operations function by working with TTMC and a digital partner to embed new lead processes and improve the quality of leads. The team at TTMC have brought much needed structure, data and insight into our lead process which has delivered transparency across the business and helps us build a case for further investment.

Undisclosed CEO at Buyerdock

5.0★

Call Centers Review from Undisclosed

I was impressed with attention to detail from the TTMC team and as a result they delivered an excellent result. I was keen at the start of the campaign to meet all those engaged with making the outbound calls and pleasantly surprised by the length of time they had been working for TTMC, most well over 10 years. This was important to us, as these team members were Buyerdock’s shop window.

Anonymous Director at JazzyMedia Ltd

5.0★

Recruiting Review from Anonymous

This is the second time I've used TTMC and once again we are impressed with their professional handling of our school recruitment project. On both occasions they successfully achieved our recruitment goals within a very tight timescale. I would absolutely work with them again and have no hesitation in recommending them for similar projects.

Jeffrey Warren Customer Experience Expert at Macy's

5.0★

Call Centers Review from Jeffrey Warren

While working with Protel BPO, I had the pleasure of experiencing what can only be described as outstanding contact center service. From the get go, it was evident that the agents at the call center go above and beyond to ensure customer satisfaction and a quality experience. The representatives at Protel BPO were not only courteous but also highly knowledgeable about our products and services. They patiently listened to inquiries and provided detailed and accurate information, demonstrating a deep understanding of our company's offerings. What truly stood out was the efficiency of the call handling process. Clients experienced short wait times, and once connected, the representatives were quick to address their questions or concerns. The agents' professionalism was commendable. They always conveyed a genuine willingness to assist and went the extra mile to ensure customer satisfaction. It's evident that Protel BPO places a high value on providing top-notch service to its customers. I feel that it comes easy to them, probably because of the "Belizean" culture. Overall, my interaction with Protel BPOs call center surpassed my expectations. The combination of courteous representatives, efficient call handling, and a commitment to customer satisfaction makes them stand out in the space of customer service. I highly recommend Protel BPO's call center for anyone seeking a positive and hassle-free customer experience.

Jackie Capalleja Customer Service Manager at Allstate

5.0★

Call Centers Review from Jackie Capalleja

As the Allstate manager involved in our partner relationship with ProtelBPO, I was extremely pleased with their inbound call center services. Their dedicated team efficiently handled our customer inquiries and requests with remarkable professionalism. The availability of 24/7 support ensured clients received prompt assistance. ProtelBPO's agents are well-trained and always eager to learn more. They take pride in having a deep understanding of our industry and our company's products and service offerings. The seamless integration of technology when needed enhanced and simplified our team's ability to oversee and manage their team. Their commitment to excellence is evident in every interaction, making them an invaluable partner in delivering top-notch customer service.

Paul Benefit Regional Head Of Customer Service at H&M

5.0★

Call Centers Review from Paul Benefit

I am very pleased and impressed with Protel BPO's inbound call center services. Their team is professional and focused on quality. They have consistently delivered exemplary customer service, addressing our customers' queries and concerns with the utmost professionalism. The team at Protel has been proactive, responsive, and efficient, ensuring smooth operations and great customer satisfaction. We greatly appreciate their dedication and expertise, making Protel an invaluable partner for our customer service efforts.

Greg Digneo founder at content guppy

5.0★

B2B Review from Greg Digneo

Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.

Nimmit Shah Owner at Pi Asset Management Ltd

5.0★

BPO Review from Nimmit Shah

Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.

Jambu Subramanian Senior Manager of Operations at Kasha Global

5.0★

Customer Support Review from Jambu Subramanian

Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.

Nidhi Jaiswal Marketing Executive at Social Frontier

5.0★

Marketing Review from Nidhi Jaiswal

From the very start, their team was very professional, communicated in a timely manner, and was very familiar with B2B lead generation. We were just surprised at their team culture and their desire to work hand-in-hand with our team. It felt like they were not an external vendor but a true partner in all respects.Throughout our working time together, Martal always produced excellent work while keeping us informed and engaged. They are solution-oriented, proactive, and willing to share ideas that enhance performance. It is not often that you find a team that is so concerned about your success.What we value most is their honesty and commitment to building something that will last. They don't seek quick wins but work to build outcomes that last and can potentially expand. With their experience combined with a well-structured plan, they are a reliable and outcome-driven collaborator.If you need to reach more customers and you would like to have a company that is concerned about your success, you can rely on Martal Group. We highly recommend that you use their services.

Anas Aftab Outreach Manager at Get Pro Links

5.0★

Digital Marketing Review from Anas Aftab

Working with Martal Group has been an absolute pleasure. Their team is collaborative and transparent and consistently delivers on their commitments with professionalism and expertise. From the start, it was clear they are passionate about building meaningful and lasting business relationships.What stands out most is their willingness to go above and beyond. Whether its sharing valuable insights, offering timely support, or simply being approachable and helpful, Martal Group has proven to be a reliable partner. Their depth of knowledge in the B2B space, paired with a genuine dedication to helping businesses grow, makes them a standout organization.If you're looking for a team that values collaboration, transparency, and long-term success, Martal Group is an excellent choice.

Doug McLean VP of Global Sales and Channels at Complete EDI

5.0★

Call Centers Review from Doug McLean

Martal Group was able to facilitate Complete EDI’s first ever outbound lead generation efforts in the company’s history. Following the onboarding process, Martal was able to deliver 2 sales-qualified leads within the second week of campaigns and by the end of the 3 month pilot period had 14 sales-qualified leads.

Anonymous Founder at Undisclosed

5.0★

Call Centers Review from Anonymous

The Call Company has been instrumental in supporting us, Europe’s largest workwear manufacturer for private and professional use, in the Swedish and Danish markets. Their broad expertise covers our entire range of products, managing all incoming calls, emails, package handling, and sending out letters related to orders and reminders. One of our key goals is to ensure 95% of all incoming calls are answered within 60 seconds, a standard The Call Company consistently upholds.

Anonymous CEO at SEX & SOCIETY

5.0★

Call Centers Review from Anonymous

The Call Company proudly manages all incoming calls for the membership service of a Danish NGO dedicated to ensuring everyone’s right to autonomy over their body and sexuality. This includes handling cancellations, potential retention, new contributions, and addressing various inquiries. The task demands great flexibility, as the volume of calls fluctuates significantly throughout the month, a challenge The Call Company effectively navigates.

Anonymous Founder at C MORE

5.0★

Call Centers Review from Anonymous

Partnering with The Call Company has been a game-changer for our streaming service. Their team’s deep knowledge of our content and dedication to excellence have been invaluable. They handle all our incoming calls, written inquiries across email, social media, and other platforms, while also focusing on customer retention. In 2020, they impressed us by answering incoming calls within an average of 31 seconds, consistently delivering efficient and high-quality service.

Customer Support Review from Emily Burns

I've been using 2nd Office to support my web merchandising team for over a year. They have been a great asset to and allowed me to efficiently manage product data changes and site merchandising improvements without needing to bring in part-time or temporary staff. They are able to assist with image editing, pricing changes, product characteristic mapping, etc. Their staff is incredibly helpful, responsive and fast, and their deliverables have been consistently accurate and usable with very few modifications. I would recommend using 2nd Office to supplement your site.

Customer Support Review from Leonard Kim

The team at 2nd Office is very attentive and on top of their game. They go out of their way to make sure all deadlines are met and top notch service is provided, at absolutely reasonable prices. I totally recommend 2nd Office as a provider for web work.

Undisclosed Owner at JayFactory

5.0★

Customer Support Review from Undisclosed

We have been using 2ndOffice for a while now and I cannot fault them, they are brilliant and fast at what they do, I could not be happier with their work, it is money well spent and they make a stressful life a lot less stressful. Highly recommended!

Marie-Jeanne Dougados Regional Marketing Manager at LANDesk

5.0★

Call Centers Review from Marie-Jeanne Dougados

3D2B has proven to be an effective and strategic marketing tool in identifying and qualifying new business opportunities for our In-Direct Channel.

Amir Peled EMEA Senior Sales and Marketing Manager for Strategic Alliances at Open Solutions Group

5.0★

Call Centers Review from Amir Peled

3D2B has uniquely complemented our other marketing activities and helped us with not only prospecting and demand generation, incl. pipeline development and nurturing. Thanks 3D2B.

Giampiero Cotza IDP Sales Manager at Hewlett-Packard

5.0★

Call Centers Review from Giampiero Cotza

3D2B's lead generation services exceeded my expectations in both quality and ROI.

Customer Support Review from Adam Miles

They’ve been great partners. The agents move very smoothly back and forth between questions from consumers and carriers – and that’s a challenging responsibility. I have dealt with a lot of vendors over the course of my career, and OnBrand24 is definitely top tier in terms of responsiveness, professionalism and delivery. I’m grateful to the entire OnBrand24 team.

Customer Support Review from Brett Johnson

OnBrand24 has been absolutely great. We've been very impressed with their ability to establish a highly capable team that quickly developed a strong technical grasp of our new product features in a compelling way. We quickly came to regard OnBrand24 as a satellite office for us, a direct extension of our sales and marketing team.

Customer Support Review from Patti Groh

OnBrand24 is very reliable. We depend on them to seamlessly handle the critical first phase of the sales cycle-the sample request-and also to relate to customers on a personal level that represents Sappi well and reflects our culture.

Eli Hamilton Sr. Director of eCommerce at Intelligentsia Coffee Inc.

5.0★

Customer Support Review from Eli Hamilton

This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.

Romain Devisme Executive Director at Havas Events Shanghai

5.0★

Back Office Outsourcing Review from Romain Devisme

We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.

Raul Vizcaino Operations Manager at Supermarket Source Inc

5.0★

Appointment Setting Review from Raul Vizcaino

I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.

Anonymous Emergency Preparedness Coordinator at Barry-Eaton District Health Department

5.0★

Call Centers Review from Anonymous

Barry-Eaton District Health Department praises Ambs' reliability, not only for the company but also for the public. Furthermore, Ambs' team is proactive, easily accessible, and confident. (Source: 3rd Party Review Platform).

Todd Desy President at Lammers Heating & Air Conditioning

4.8★

Call Centers Review from Todd Desy

According to Todd Desy of Lammers Heating & Air Conditioning, Ambs helps the company serve its customers as efficiently as possible. In addition to improving customer service, Lammers Heating & Air Conditioning commends Ambs for smooth communication and timely information delivery. (Source: 3rd Party Review Platform)

Ted Christoff Owner at Christoff and Sons Floor Covering

5.0★

Phone Answering Services Review from Ted Christoff

According to Ted Christoff of Christoff and Sons Floor Covering, collaborating with Ambs has brought several new clients they would have lost due to unavailability to answer calls after business hours. Additionally, the collaboration yielded a remarkable ROI. The best thing about working with Ambs is that the team is an expert in the field and is on the same page with Christoff and Sons Floor Covering. (Source: 3rd Party Review Platform)

Undisclosed Owner at Hansapost

5.0★

Call Centers Review from Undisclosed

Kontaktikeskus has shown itself to be a professional partner with whom communication is easy and the results are good.

Undisclosed Owner at infoteenus 16366

5.0★

Call Centers Review from Undisclosed

Unlike other call centers, the attitude of Kontaktikeskus has remained humane, understanding and operative even towards smaller cooperation partners.

Undisclosed Owner at Eesti Mündiäri

5.0★

Call Centers Review from Undisclosed

Flexibility; consideration of the interests of the business partner and the opportunity to discuss problems and find solutions; Kontaktikeskus thinks along and offers its own options/solutions!

Anonymous CEO at GrowPortfolio Ltd

5.0★

Phone Answering Services Review from Anonymous

Top quality service and customer care, really impressed with Face for Business and I couldn't recommend them any higher!

Nora Owner at Undisclosed

5.0★

Phone Answering Services Review from Nora

We have been using Face for Business services for a few years for our financial advice company. We can not fault their service, it has proved extremely useful, especially post-Covid in particular when we all moved to working from home rather than being in an office.

Joshie Founder at Undisclosed

5.0★

Phone Answering Services Review from Joshie

I took over a busy clinic a few months back and on the days there is nobody to answer the phone these guys are ready to step in and intercept the calls ensuring no business is lost. I am very thankful for this great service and I highly recommend Face For Business as a professional and friendly team!

Anonymous HealthCare Receptionist at Undisclosed

5.0★

Call Centers Review from Anonymous

Please extend our sincere thanks to the team for all they are doing on behalf of our patients, providers, and partners. Their efforts have given welcome bandwidth our clinic staff to focus on the people in front of them and on better health outcomes. Even from my start in June I have seen (and been told) the great improvement in the quality of our patient interactions and clinic communications. I have been so encouraged by the team's willingness to do the right thing, to constantly coach and improve, adapt to change, and treat the patients with empathy and respect. Thank you. I am looking forward to what next year brings as we bring on our remaining clinics, launch new or improved campaigns, and continue to build a foundation for success, growth, and patient care that sets a new benchmark!

Anonymous CEO at Undisclosed

5.0★

Call Centers Review from Anonymous

I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone. I have worked with them for many years and found them to be action oriented and focused on quality performance.

Undisclosed Owner at Home Health Care

5.0★

Call Centers Review from Undisclosed

Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.

Matt Schnurr Director of IT at RingCentral

5.0★

IT Services Review from Matt Schnurr

As a RingCentral partner, Unity Communications provides one of the best sales support teams for technology for companies. The client's projects involved handling different customers types from large enterprises to small businesses, implementation, and customer service. The Unity team did a very thorough job handling intricate technical demands that involved research, spreadsheet details, proposals, and immediate response when required. Very detailed. (Verified by email)

Alexa Fernandez Digital Strategist at Professional and Seamless BPO

5.0★

Data Entry Review from Alexa Fernandez

We have seen an extremely positive shift since working with Unity Communications. We were looking to expand our global resources and Unity Communications allowed us to do so. All team members on boarded have continuously exceeded our expectations and the team we worked with allowed for completely seamless facilitation.

Undisclosed Owner at Undisclosed

5.0★

Call Centers Review from Undisclosed

We assigned them to make hot calls to existing customers who have ordered products from our company in order to up-sell and cross-sell. They should persuade the customer to buy by demonstrating how the products or services meet their needs. Everything went well, both in terms of quality and project productivity. We continue to work with them today.

Benjamin Conboy Founder at NuSvara

4.5★

Translation Services Review from Benjamin Conboy

Benjamin Conboy of NuSvara praises Uassist.ME assistant's skills and output. NuSvara highlights the assistant's ability to learn, be proactive, and deal with daily technical issues. (Source: 3rd Party Review Platform)

Beth Dorian Former Owner at Platteville Family Dentistry

4.0★

Virtual Assistant Review from Beth Dorian

According to Beth Dorian of Platteville Family Dentistry, Uassist.ME provided exceptional support services. The virtual assistant provided by Uassist.ME helped the dental clinic become more profitable by shifting the focus to its core businesses. The collaboration is ongoing, and Platteville Family Dentistry praises the team’s consistent communication and cooperation. (Source: 3rd Party Review Platform)

Lydia Martinez Founder & CEO at Elle Marketing And Events

5.0★

Virtual Assistant Review from Lydia Martinez

According to Lydia Martinez of Elle Marketing and Events, Uassist.ME's assistant does a phenomenal job. Their support has improved Elle Marketing and Events' turnaround times and alleviated its administrative burdents. Uassist.ME assistant's preparedness allowed them to hit the ground running. (Source: 3rd Party Review Platform)

Michelle Goode Senior Manager of Operations at AlphaTheta Music Americas

5.0★

Call Centers Review from Michelle Goode

Retrieving data. Wait a few seconds and try to cut or copy again.

Tiffany L. Garcia Director of Client Relations at Dr. Biz Boom

5.0★

Call Centers Review from Tiffany L. Garcia

Tiffany L. Garcia gave TeleDirect Communications, Inc. a 5-star rating. Tiffany shared that she had used TeleDirect in her offices and also referred her clients to the agency. She praised the top-notch customer care and excellent communication and client engagement experience she and her clients had received since day one. Garcia highlighted TeleDirect's effectiveness in handling inbound call volume and seminar reservation services. (Source: 3rd party review platform)

Carol Magdalein President at SEMINARS FOR LESS

5.0★

Call Centers Review from Carol Magdalein

Carol Magdalein gave TeleDirect Communications, Inc. a 5-star rating. She commended its account representative, Kat, for always responding promptly and efficiently to any questions or issues. (Source: 3rd party review platform)

Kendra Brassfield Chief Executive Officer at NeoLife International

5.0★

Call Centers Review from Kendra Brassfield

Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic

Anne Marie Lukin Franchise Owner at Planet Fitness

5.0★

Call Centers Review from Anne Marie Lukin

They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.

Rhonda Mercaldo Owner/Operator at Jimmy John's

5.0★

Call Centers Review from Rhonda Mercaldo

From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.

Jimmy Mancini Owner at Mancini Corp

5.0★

Lead Generation Review from Jimmy Mancini

I recently engaged with Agency Y for their cold calling services, and I am beyond impressed with the results. From the outset, their team exhibited a high level of professionalism and expertise that set them apart

Mark Stone Managing Director at Mark Stone Advisory

5.0★

Lead Generation Review from Mark Stone

They helped us with cold calling and closed a decent number of clients. Will hire them again.

Ken Novak Global Director at Parker Hannifin

5.0★

Call Centers Review from Ken Novak

They not only have a best-in-class process but best-in-class people. They are a strong recommend.

Chris Larson Sales Director at Clean Energy

5.0★

Call Centers Review from Chris Larson

Before them, we used to book an average of 16 meetings per month, now we are averaging 83 meetings per month.

Fiona King Head of Customer Services at Under Lucky Stars

5.0★

Call Centers Review from Fiona King

Now, we are able to cater to the U.S. market in the way we [want] with [...] 24/7 support. We want to come out as a caring and considerate retailer. [...] WOW24-7 agents emotional intelligence and professionalism have done that very well by being empathetic and using the human touch in their interactions with customers. The team answers customer queries, comments, and complaints by live chat or [...] email and responds to social media messages. (Verified via email)

Amanda Pennypacker Head of Guest Experiences at Walks LLC

5.0★

Inbound Marketing Review from Amanda Pennypacker

They provided such a quick onboarding, and I didn't expect the quality to be as good as it is. The WOW24-7 team provided [daily support coverage] to our clients via ZenDesk and our own in-house database. And they transferred onto Salesforce and TalkDesk with us and adjusted to the new platforms quite quickly. (Verified via email)

Alison Motta Founder at Law Firm

5.0★

Phone Answering Services Review from Alison Motta

Patlive went through an extensive, hands on and personalized set up with me and worked with me - tweaking my script and set up until everything flowed perfectly. And they have been true to their word on billing which I have not always found to be the case with other services. I have a very high call volume and was concerned that I would not be able to stay within my calling plan- they reviewed my plan and calls so I could be confident that I was in the right plan. Extremely satisfied and would recommend them to any law firm - solo or large.

Ellie Chuparova Owner at Undisclosed

5.0★

Phone Answering Services Review from Ellie Chuparova

We had an onboarding process of one month with an assigned personal coach, Matt, helping us with any questions and problems. Matt did a great job setting up quickly our service and adjusted it several times to meet our needs. We highly recommend PATlive!

Undisclosed Owner at Value Capital Funding

5.0★

Call Centers Review from Undisclosed

We have tried 4 other virtual receptionist companies prior to finding PatLive and none of them provided the professional support we were looking for like PatLive has. Their receptionists are courteous & professional, and do not waste our minutes taking too long to provide our callers with service. I would highly recommend them.

Peter Ryan Owner at Ryan strategic advisory

5.0★

Phone Answering Services Review from Peter Ryan

With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals.

David Rickard Vice President at Everest Group

5.0★

Call Centers Review from David Rickard

Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management. In 2022, it has achieved substantial revenue growth by diversifying into new industries, expanding delivery locations, and enhancing digital engagements.

Debi Hamill CEO at IAOP

5.0★

Call Centers Review from Debi Hamill

A big thank you and congratulations to the companies named to the 2022 Global Outsourcing 100® for rising to the occasion in a particularly challenging year”, said IAOP CEO, Debi Hamill. “Your tenacity, grit, and leadership were critical to ensuring our industry came out the other side of the global pandemic and we’re pleased to recognize you for your quality and performance excellence.

Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc

5.0★

Customer Support Review from Maria Maidana

Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

Brian Agee Director of Sales & Marketing at Petro Towery

5.0★

Web Design Review from Brian Agee

My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

Brian Lubeck Broker at Cypress Property Group

5.0★

Virtual Assistant Review from Brian Lubeck

Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.

Scott Proffitt VP of Sales at Energy Assurance

5.0★

AI Marketing Review from Scott Proffitt

Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.

Sam Jennings Sales Manager at Best Bees Company

5.0★

Call Centers Review from Sam Jennings

Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.

Marcos Moura Founder and COO at Amada Senior Care

5.0★

Call Centers Review from Marcos Moura

Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!

Customer Support Review from Jennifer Jackson

We felt reassured following our onsite visit that this is a company that really cares about its employees and its clients. We were impressed by their retention rate—the managers and agents at Global have a long tenure, so they are experienced with the brand and typical customer service policies for each company.

Customer Support Review from Dawn Trenson

We are seeing an increase in existing and repeat customer business. We saw a transformation from people contacting customer service with comments like, 'I wanted to get something else and now I never want to do business with you again' to now, with Global Response, becoming repeat loyal customers.

Customer Support Review from Kelly Hoong

When Brandt took over our operations, we saw a minimum of 50% improvements in our case resolutions, agents’ performance and quality of our calls and emails. The team in Brandt has vast experience in various fields that allows us to work very closely with great flexibility that caters to our needs and our expectations.