UXReactor is a global UX design and research company with over 60 professional design architects, strategists, and specialists. It specializes in various aspects of user experience, such as research, interaction design, visual experience design, content design, and marketing design. The agency targets a high-tech niche and ensures long-term partnerships through a transparent key performance indicator (KPI) setting, depending on its partners’ needs. 

• CHALLENGE: Nokia, a pioneer tech giant, partnered with UXReactor to address design inefficiencies, cluttered data sources, and slow phone support services. 
• SOLUTION: The UX agency delivered a user-centric service operation center (SOC) called Nokia Experience Center, starting with a stakeholder alignment for business goal setting and user research. UXReactor also transformed the platform’s UX design and added operator workflows for data organization. It also offered 360-degree development support to ensure optimal user experience. 
• RESULTS: After eight months, Nokia achieved a market-leading innovation through UX design. The redesigned SOC achieved a 15x boost in efficiency, enabling operators to handle 30,000 customers at once in less time. Because of this improvement, its customer growth rate also doubled, proving the success of the collaboration and the benefits of an optimized user experience design.