UXReactor

Name: UXReactor
Address: 5870 Stoneridge Mall Road Suite 125 Pleasanton94588, San Francisco, California, 94588, United States
Telephone: 888-897-3228
Price range: $25,000 - $50,000
Rating: 4.8

4.8(5 reviews)

User-Centric Product Insights & Design for Enterprise Software

5870 Stoneridge Mall Road Suite 125 Pleasanton94588, San Francisco, California 94588, United States

https://www.uxreactor.com

UXReactor

UXReactor Overview

Number of Employees

Under 49

Minimal Budget

$25,000 - $50,000

Average Hourly Rate

$150/hr

Year Founded

2015

UXReactor Inc., headquartered in the San Francisco Bay Area, California, is a globally acclaimed consulting firm known for its excellence in user-centered design. Established in 2015 by two Harvard Business School alumni, the firm was built on a vision to scale the impact of user-centered design across organizations. Marked by rapid growth, UXReactor has been a fixture on the Inc. 5000 list as the fastest-growing specialized UX Design and Research firm for four consecutive years (2020-2023).

The leadership at UXReactor is comprised of some of the most esteemed professionals in User Research and Design, each bringing over 15 years of experience from leading roles at renowned Silicon Valley organizations, including PayPal, Yahoo, eBay, TCS, UserZoom, and Citrix.

Our commitment to excellence is reflected in numerous accolades, such as the Fast Company Innovation by Design award (2017) and the SF Fast100 awards, which we've secured consecutively from 2020 to 2023. These awards affirm our dedication to delivering top-tier user-centered design services and sustaining a prominent position in the market.

Headquarters

5870 Stoneridge Mall Road Suite 125 Pleasanton94588, San Francisco, California 94588, United States

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UXReactor
Highlights and Considerations

Data sourced from the agency's DesignRush profile, website, and other relevant accounts, including 3rd-party platforms and AI summaries.

Pros

Strong focus and expertise in user experience design and ability to create intuitive and user-friendly interfaces
A wide range of services, from UX research to prototyping, for end-to-end project needs
Collaborative working style and engagement with clients throughout the design process
High-quality deliverables, attention to detail, and thoroughness of the final designs
Clear and consistent communication, which helps in managing expectations and timelines

Cons

Services might be on the pricier side, which could be a barrier for smaller businesses or startups
The project timelines can be longer than expected, which may impact overall scheduling
The tools and processes used by UXReactor may have a learning curve, especially for teams unfamiliar with UX methodologies
Limited availability for new projects due to a high demand
Variability in the pace of work that different teams may encounter

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UXReactor Services

Areas of Expertise

Product Design Expertise
UI/UX Expertise
Web Design Expertise

Product Design Expertise

Digital Design
Product Prototype

UI/UX Expertise

Dashboard Design
Interactive Design
UX Strategy
Usability Testing
User Research

Web Design Expertise

Adaptive
B2B
Mobile First
Responsive
Web App

Industries

Automotive
Design
eCommerce
Health Care
Hospitality
Software & IT Services
Fintech
Government
Hardware & Networking
Travel

Client Types

Startups
Small Businesses
Medium Businesses
Enterprise / Corporate

UXReactor Portfolio

Mobile App Development
Transforming the Telecommunication Experience
Mobile App Development
Optimising an Organization's User-Centred Focus
Web Design
Improved Customer Engagement & Value Proposition
Mobile App Development
Enabling eXperience Centric Culture
Mobile App Development
Redefining Content Reaction at Culture Machine
Mobile App Development
From 0 To 60: Establishing Design Momentum
UI/UX Design
Beyond the legacy: How a former cybersecurity leader pivoted to the cloud through user-centered design
Mobile App Development
Converting Collaboration Platform to Smart System
Web Design
Creating an Engaging eXperience
UI/UX Design
How simplifying complexity helped a cybersecurity startup acquire new us
UI/UX Design
How a user-centric design advantage catalyzed this cybersecurity startup from an idea to successful acquisition by Microsoft

UXReactor Reviews

Submit a review

Chris Milner
CEO at Oakleaf Group at The Oakleaf Group at The Oakleaf Group, LLC
UX/UI Research & Design for The Oakleaf Group
Project Type: Product Design
Review Date: 20 May, 2024
UXReactor helped us with a UI/UX research process, which included in-person interviews where they walked users through unboxing, connecting, and using the features of our smart air conditioner. From there, the team took the findings and produced a report for us to make improvements to our app and increase our activation rates. In addition to the report, UXReactor also redesigned some parts of our app using Figma.The project required a very iterative process, so we required more than one discovery call to get started. In fact, they didn't just work with me; we also integrated our consumer marketing insights team to identify participants. We also collaborated with them to figure out how to recruit the right users based on our target customer profiles.Additionally,UXReactor recruited participants for us, going through their database to find actual users. Then, they brought a researcher and a designer to interview all the participants on-site in their location. That was actually a challenge because we're a remote team, but we needed a physical location to show the actual air conditioner to the participants.After the interviews, UXReactor worked with us to go through the results and the report's structure. We had multiple revisions to ensure that we were pulling out the insights I wanted to find on it. After the report was complete, they actually delivered it to our overseas team, doing a presentation that included the insights and recommendations.
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Dhirendra Kumar
Founder & CEO @ CC | Product Innovation, Enterprise Mobility at Xonier Technologies at Xonier Technologies
Product Design For Xonier Technologies
Project Type: Product Design
Review Date: 20 May, 2024
The objective was to create a safety release which would activate at certain weights and fit into an already existing design. Porticos was able to create a strong, lightweight and reusable buckle which fit perfectly into the design both functionally and visually. Their involvement improved the overall safety of our therapeutic equipment, and allowed us to develop another complete product line of similar products with other applications.
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Kamil Qui
CEO at Mosspark Media, Inc. at Mosspark Media
UX/UI Design for Mosspark Media
Project Type: User Experience
Review Date: 19 May, 2024
The project scope was to to refresh the UX and visual design.The project lead really helped . I was taking care of a lot of other things, so I appreciated getting weekly updates from them. They detailed the work they did and then outlined the next items on the list. They brought up potential roadblocks in advance, making sure wed still meet deadlines.UXReactor worked very closely with us, so they were an extended team from my perspective. I could call upon and engage them in discussions, and we had daily standups.They followed a systematic methodology, and that helped us go through the process of doing user research, collecting feedback, and combining that with the existing product features. Using that, we were able to create a framework that allowed us to continue development.
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Colin Rule
CEO at odr.com at odr.com
UI/UX Design for odr.com
Project Type: User Experience
Review Date: 19 May, 2024
They designed the wireframes and screen that displayed how a user would navigate through the software. It was a collaborative relationship because they passed the designs for our team to develop in Java after they were complete. Once we determined together how a user might accomplish a certain task, they moved onto the visual presentation side of the work. We had a number of very specific design problems, and they helped us determine how to solve them.
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Frankie Hodges
Company Owner of Segdoh Unlimited Marketing LLC, and Web Profit Pros at Profit Pros
UI/UX Design for Profit Pros
Project Type: User Experience
Review Date: 17 May, 2024
UXReactor designed our product's UX for two of the user personas we identified. Initially, we wanted to take a broad approach and design an experience for each user persona. However, we later decided to focus on one specific kind of user and two user personas tied to them. They helped us identify the user personas and solve their entire experience. UXReactor did their own research and managed our internal research process, acting as a quarterback and guiding us through getting user feedback, interfacing with the users, and creating mock-ups. With UXReactor's guidance, we used a third party to find the right people in the industry to interview based on the personas we had identified. We had an internal session to determine the project we needed to solve, the flow, and the features we wanted to provide. UXReactor worked with our product management team to determine how we needed the product to behave. From there, we created low-fidelity click-through mock-ups. Then, we interviewed 510 users to get feedback on the mock-ups and identify pain points. UXReactor helped us assimilate the feedback to ensure the UX matched the requirements. They created another version of the mock-ups. Through an iterative process, UXReactor created the high-fidelity design. Using Figma, UXReactor delivered the UX designs for two personas across the desktop and native mobile experiences. The team delivered a complete design system that outlines the product's visuals, colors, and fonts.
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DesignRush
Agency Profile Review

Comprehensive analysis done by DesignRush Agency Experts.

What is UXReactor Best For

Expertise in design, digital strategy, product design, and user experience to create impactful digital solutions
Strong presence in industries such as automotive, cloud computing, finace, and healthcare
Trusted by notable clients including Tesla, American Express, and ServiceNow to deliver innovative design and digital strategies

Strengths Assessment/Agency Pros

Thorough UI/UX research process including in-person user interviews
High client satisfaction with iterative and collaborative approach
Strong communication with regular updates and proactive identification of potential roadblocks
Ability to integrate various teams effectively for comprehensive user insights
Implementation of a structured methodology for collecting user feedback and developing designs
Expertise in creating user personas and addressing specific design challenges
Delivery of complete design systems including visuals, colors, and fonts

Considerations/Agency Cons

Challenges in recruiting users for physical locations while operating as a remote team
Potential scalability issues with larger projects or different client demands
Heavy reliance on iterative processes may extend project timelines

Portfolio

Expertise

UI/UX design, app development, and web design.

Industries

Cybersecurity, telecommunications, technology, and media.

Breakdown

27% - UI/UX design
55% - App development
18% - Web design

Results

185% projected increase in account creations for CDW after website redesign
Productivity surged 100x for Culture Machine due to automation and process optimization
15x faster issue resolution for Nokia's telecommunications platform through user-centered design.

Clientele

Clientele Review

The agency primarily serves a diverse clientele that includes established brands across various sectors with a strong emphasis on technology and innovation.

Notable Clients

American Express
Tesla
ServiceNow
Citrix
Extreme Networks

Why Hire Them

Fast Company Innovation by Design award (2017).
Consistently recognized on the Inc. 5000 list as the fastest-growing specialized UX Design and Research firm from 2020-2023.
Leadership team includes experts with over 15 years of experience from renowned companies like PayPal, Yahoo, and eBay.
Satyam Kantamneni, Managing Partner & Chief Experience Officer, brings a deep background in UX-driven business growth and leadership from Citrix to PayPal.
Kuldeep Kelkar, Senior Partner, Experience Insights, has a history in leading UX Research & Insights with significant contributions at PayPal and Tata Consultancy Services.
Deep expertise in user-centered design, blending product design, UI/UX, and digital strategy.
Director-level leadership in Product Experience, managing UX strategy, usability testing, and user research.

UXReactor Team Bios

Satyam Kantamneni
Managing Partner & Chief Experience Officer
Founded by Satyam in 2014, UXReactor, under his leadership, has grown rapidly across three continents. With a deep background from Citrix to PayPal, and education from Harvard and Stanford, Satyam uses his PragmaticUX framework at UXReactor to propel global UX-driven business growth.
Kuldeep Kelkar
Senior Partner, Experience Insights
Kuldeep, a Silicon Valley UX leader since the late 90s, joined UXReactor in 2023 to lead UX Research & Insights. Previously, he led UserZoom's Professional Services, delivering strategic research insights. He was PayPals first User Researcher and also led UX at Tata Consultancy Services. He holds a
Vinay Sai Draksharam
Director, Product Experience
Vinay, holding a Bachelors in Computer Science and a Masters in Information Security from the University of East London, joined UXReactor in 2014. As a UX strategist mentored by Satyam and Prasad in Hyderabad, he i driven by the power of UX design to transform behaviors and create substantial value.
Jamie Yoo
Director, Product Experience
Jamie's UX journey began with 'The Design of Everyday Things,' leading to a 2015 UX program. Now an essential manager in SF, her past roles at Coursera and Google fuel her innovative approach, drawing inspiration from Star Trek to everyday behavior.
Sarah Khalid
Associate Director, Product Experience
Sarah, a seasoned professional, has designed everything from graphics to cities and even an island, with stints in LA, London, and Toronto. At UXReactor, she champions human-centered design in every project, whether digital or physical.