Discover the top-performing call centres in the United Kingdom that provide specialized services at the highest standards to help businesses of all sizes deliver a great customer experience. Browse their rates, reviews, size and more using our custom filters.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Hugo
VerifiedVerified by the DesignRush team for authenticity and credibility.World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo is a UK call centre that provides 24/7 inbound and outbound call center support across 60+ languages. It reports an 88% first-call resolution and a 98% CSAT score. The agency is best for SaaS, fintech, and e-commerce brands scaling support operations...
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Transcription Services
- Show more
- Location
- London, United Kingdom
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHugo Services
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Hugo Reviews & Testimonials
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsMunzai Solutions handles inbound call management and B2B sales outsourcing, with dedicated SDRs working 40 hours per week per rep. It uses HubSpot and Apollo for CRM and serves SaaS, IT, and home services. The UK call centre fits small to mid-sized businesses...
Top Services:
- Customer Support
- Business Consulting
- Call Centers
- Email Marketing
- CRM Consulting
- Show more
- Location
- Manchester, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 12 Projects Listed
Face For Business is one of the top UK-based call centres with 13+ years of experience, charging per second with plans from £49/month. It has handled 3.6 million+ calls and holds ISO 9001 and Cyber Essentials certification. It's best for small UK businesses needing flexible inbound call coverage...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Location
- Burscough, United Kingdom
- Number of Employees
- Under 49
- Portfolios Count
- 5 Projects Listed
Reexia offers call centre services in the UK, combining telemarketing, email outreach, and AI-assisted data research to generate qualified leads for SMEs. It has experience in manufacturing, logistics, and security services. The agency is a good fit for UK SMEs seeking outsourced outbound sales and...
Top Services:
- Call Centers
- Email Marketing
- Direct Marketing
- SEO
- BPO
- Show more
- Location
- Birmingham, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $30/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Hire Live Support provides 24/7 inbound and outbound call center outsourcing across phone, email, live chat, and social media. Its AI-powered workflows support lead generation and appointment setting alongside customer support. Best for businesses seeking multichannel BPO coverage on a scalable, remote model...
Top Services:
- Call Centers
- BPO
- Web Design
- Web Development
- SEO
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- Location
- Uxbridge, United Kingdom
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 16 Projects Listed
ExpertCallers provides inbound and outbound call center outsourcing backed by 20+ years of experience and 2,500+ agents. It is also HIPAA and ISO 27001 certified. The UK call centre is recommended for enterprises in healthcare, finance, or retail...
Top Services:
- Call Centers
- Creative Services
- eCommerce
- BPO
- Customer Support
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- Location
- Rickmansworth, United Kingdom
- Number of Employees
- 500 - 999
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Voicentric is a call centre agency in the UK with 20+ years specialising exclusively in Life Sciences and Materials Science. It provides lead generation, demand generation, and multilingual calling across the Americas, EMEA, and Asia-Pacific. The firm fits science-sector companies...
Top Services:
- Direct Marketing
- Call Centers
- Digital Marketing
- Advertising
- Event Marketing
- Show more
- Location
- Durham, United Kingdom
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $47/hr
- Minimal Budget
- $25,000 - $50,000
- Portfolios Count
- 5 Projects Listed
OutsourceRCM helps healthcare providers streamline their revenue cycle with accurate medical billing, denial management, and patient payment solutions driving faster reimbursements and improved financial performance...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- Location
- Rickmansworth, United Kingdom
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
ATM Group is a customer operations and revenue outsourcing company. We deliver contact centre outsourcing, revenue generation programmes, multilingual support and AI-enabled optimisation in the UK, Europe and South Africa...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- HR Outsourcing
- Customer Support
- Show more
- Location
- Leicester, United Kingdom
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $10,000 - $25,000
Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Accounting
- Show more
- Location
- Staines-upon-Thames, United Kingdom
- Number of Employees
- 250 - 499
- Minimal Budget
- $1,000 - $10,000
From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
Top Services:
- Customer Support
- BPO
- Market Research
- Transcription Services
- Translation Services
- Show more
- Location
- Edinburgh, United Kingdom
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $24/hr
On a transformational day in 2016, Virtusa Corporation joined forces with Polaris Consulting & Services Limited to form the powerful new brand - VirtusaPolaris. With this union, we have combined diamond-sharp software engineering skills and deep industry knowledge that is sure to unlock groundbreaking...
Top Services:
- Call Centers
- Customer Support
- Cloud Consulting
- UI/UX Design
- Web Design
- Show more
- Location
- London, United Kingdom
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Digital Marketing
- SEO
- Show more
- Location
- Birmingham, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
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Call Centers Specialties in the United Kingdom
Call Centers Companies by City
Popular Services
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4.8
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