Ben Carrigan Review from Google

1.0★

Ben Carrigan's Review Sourced from Google

Have been with Best Reception for 6 years. Their staff and managers have always been amazing, and they were always an integral part of my business. However, they were bought out recently and it’s not an exaggeration to say that they make mistakes on a daily basis now. EVERY DAY! Over the last 6 months, they have damaged my business immensely, messed up appointments, upset patients and are now incapable of following the most basic of instructions. Multiple, now weekly complaints from patients, patients regularly waiting over 5 minutes on hold for an appointment. It’s simply not good enough. I’ve had conversations daily with the managers to try and resolve these issues. I’ve now found an alternative, as I feel that this week was the last straw. Complaints from 2 patients about one of the receptionists being rude—a new and existing patient. It’s a shame, as they were a huge part of my business. Now, they’re losing me business and making more work for me to resolve their daily mistakes. I can see from other reviews that I’m not the only one with this problem. Also, speaking to competitors has only confirmed that people have been leaving Best Reception in their droves. They are clearly trying to work on their Google reviews to mask this as much as possible, so my advice would be to read the most recent reviews for tos business.The most insidious part is that I couldn’t work out why my business was declining. I receive emails whenever there are missed calls. However, most insidiously, they have been answering all calls and then placing patients on hold for 5-6 minutes at a time—until they hang up and likely go somewhere else. I estimate that I have lost almost 50% of my business is 6 months. No accountability from this business—just empty promises of raising issues with quality control that never amount to anything. The same mistakes happen again a day later. Still trying to hold me to contract for a service that is not fit for purpose, too.UPDATE: after agreeing to give them a chance to resolve issues, partly due to their refusing to let me leave within their cancellation policy (despite all the issues), I’ve now just received the email below from a NEW patient. Best reception never even notified me about this call. They buried it. Absolutely disgraceful!“I rang the ###### number this morning as I was wanting to book an urgent appointment and register as a new client.The female who answered was very abrasive and said the ###### practice was closed...so I reiterated it was ####### I wanted. She asked for my number and then I was cut off! I waited for her to call me...but nothing. I am loathe to ring again I'm afraid, as her rudeness was not conducive to what I had hoped for from a Holistic practice, and I now need to look elsewhere, as it was urgent. Kind regards, ######”

Marwan Galal Review from Google

5.0★

Marwan Galal's Review Sourced from Google

Knowledgeable, friendly and professional team. I definitely recommend for any managed IT, connectivity and disaster recovery requirements.

Alex Stone Review from Google

5.0★

Alex Stone's Review Sourced from Google

Partnering with Hire Live Support has been one of the best decisions for Our Company. Over the past two years, they have consistently delivered exceptional service and have handled our operations seamlessly, allowing us to focus on growth without any operational worries.We currently have a team of 13 experienced agents working with us through Hire Live Support across multiple departments, including Customer Support Representatives, Go-High Level Tech Experts, and exceptional Customer Experience Agents. The level of professionalism, dedication, and reliability they bring is truly outstanding. They have ensured smooth day-to-day functioning, provided well-trained resources, and managed our processes with complete accountability.Finding an outsourcing agency as reliable as Hire Live Support is rare. They have been the most dependable and trustworthy partner I’ve worked with, and I continue to be impressed by their commitment to excellence.I highly recommend Hire Live Support to anyone looking for a reliable outsourcing partner.

Brit Wilbanks Review from Google

1.0★

Brit Wilbanks's Review Sourced from Google

Please don't apply to companies open jobs posing as a candidate. The job market is hard enough for people out here, without businesses getting flooded with other businesses slide decks trying to make sales connections.Sincerely,The recruiter who had to look at your stupid slide deck.

Corey “TheMightyCor” Smith Review from Google

5.0★

Corey “TheMightyCor” Smith's Review Sourced from Google

Sanderson vets are something different. Richard if I remember correctly was extremely attentive and knowledgeable. The entire team here (especially a lovely girl with short pink hair) are angels. I won't lie, slightly higher costs than other vets but irrespective of cost I wouldn't take my pets anywhere else. From home visits to emergency surgery, these guys and girls are the only people I'd trust my families lives with.

Jan Griffin Review from Google

5.0★

Jan Griffin's Review Sourced from Google

An excellent group of businesses under this banner including double glazing, a brilliant vet, a cafe even a locksmiths. A business support group is situated here as well offering office space, marketing and other business supportBustop close by and some parking in front of the property

Pam Meeks Fitzpatrick Review from Google

5.0★

Pam Meeks Fitzpatrick's Review Sourced from Google

Sandersons, our veterinary surgery is located here. Sadly, our visit was to close our big girls eyes and tell her how much we love her for the very last time. She'd had both eyes removed due to glaucoma and ulcers and was also totally deaf. Living in a dark, silent world was distressing for her. I made the decision and Marina, at the vets, was wonderful with her. We stayed the whole time talking and stroking Lizzie until she took her last breath. I still talk about her and how beautiful she was and I'll always love her 🐾❣️We still have a boy and girl from a litter of 5 she had 9yrs ago 🐾❣️🐾

Andrea Chukwu-Ahern Review from Google

5.0★

Andrea Chukwu-Ahern's Review Sourced from Google

I love working with Odondo - flexible hours, great support team and amazing management. The communication space during each campaign is very helpful and boosts morale for an independent work space.

Michael Glenn Review from Google

5.0★

Michael Glenn's Review Sourced from Google

I started working with Odondo late last year, and can only say positive things about the company. They allow flexibility with hours, and go that extra mile to find campaigns which suit your needs and experience. Anthony and Nathalie have always been extremely helpful during and in between campaigns, and have been great in reaching out with opportunities which they believe would suit best. The other team leaders during campaigns are also super friendly and helpful. Great training and support is always provided, and there is always someone on hand to assist with campaigns and general other queries. 5 stars!

zain zakir Review from Google

5.0★

zain zakir's Review Sourced from Google

Odondo is a amazing company to work with I started my career with Odondo in Dec’21 and you won’t the flexibility hours everyday new learning and specially the two managers I have been working with are absolutely gems they are my mentors and my role models they have been supporting me each and every-time when need them.Amazing place to work 200% recommended for the people who want to work with full dedication.

Howrah Plumbing Review from Google

1.0★

Howrah Plumbing's Review Sourced from Google

Extremely disappointed with the overall service. We only used the service for 3 days and during that time missed approx. 56 calls, at least 28 of these were incoming jobs that were not sent to us to attend. This has been detrimental to the level of service our clients expect, and some will no longer utilise our services.Feedback from our clients was;– Had to provide details several times which was frustrating– Unable to understand the person that answered the call- The afterhours service was in a “class of it’s own”– Extremely unhappy– Phoned 3 times and still no one showed up, have gone elsewhere– The phone line was very poor- The person answering the call could not pronounce our business name correctly.They tried to cover up the loss of jobs with the excuse of an 'IT ERROR', rather than an incompetence error. A service that operates 24 hours a day however they have no IT SUPPORT on a weekend is a baffling concept.We suggested we be compensated for the loss of business and reputation, but this is not being considered. We will not recommend utilising this service, ever.

Anthea Nason Review from Google

5.0★

Anthea Nason's Review Sourced from Google

We've had a great experience with OfficeHQ. The service has been consistently professional, reliable, and easy to manage. It gave us real peace of mind knowing our calls were being handled so smoothly. We’ll definitely be using them again!

Aaron Pipkorn Review from Google

5.0★

Aaron Pipkorn's Review Sourced from Google

Fantastic company to deal with. Easy to set up and manage through the online portal. Helpful account manager. Their "my assistant" service removed the of responding to after hours calls.

Martin F Review from Google

5.0★

Martin F's Review Sourced from Google

Excellent company. Michael works hard to understand your needs and create a customised service around your specific requirements. The VA's have been able to accurately fulfil our scope of work and at an affordable price point.

Jim Hyland Review from Google

5.0★

Jim Hyland's Review Sourced from Google

We've been a happy OfficeFront customer for years, and their service has consistently been excellent from the get-go. Our customers are always handled professionally and with the utmost respect, which is so important to us. I'm really grateful for their support and I intend using their services again for a second venture. Highly recommend!

PC ResQ Review from Google

5.0★

PC ResQ's Review Sourced from Google

We've used Office Front for years now, as they're always provided a great service. They always answer the phone in a polite, friendly and professional manner. Keep up the good work. 👍👍

Jonathan Silverman Review from Google

5.0★

Jonathan Silverman's Review Sourced from Google

We have used Officefront for many years. They provide an excellent, trustworthy, service at a fair price. It allows us to focus on what we do best, rather than spending time answering phones. We recommend them.

Lily Shepherd Review from Google

5.0★

Lily Shepherd's Review Sourced from Google

I've dealt with AllDayPA for years and have always been happy with their service.Any issues have been resolved quickly and easily.

Andrew Williams Review from Google

1.0★

Andrew Williams's Review Sourced from Google

Very poor services. They will take a call and use multiple credits over and over again for the same call. We had a recent incident where they used 33 of our credits for a caller who only called around 3 or 4 times. If you try and complain they will just cut you off whilst you are talking to them.

Mustafa Ali Review from Google

1.0★

Mustafa Ali's Review Sourced from Google

An extremely disappointing and terrible experience – they consistently deviate from the agreed-upon terms. Unjust charges persist without providing transparent evidence, and even upon requesting service termination, they continue to charge without delivering the service. This appears to be indicative of a dubiousbusiness practice; I strongly advise avoiding this company. it really sounds like a scamming company

Susanne Fest Review from Google

5.0★

Susanne Fest's Review Sourced from Google

My courier was MO39 from Bury what a nice guy polite friendly delivered at the time they expected i shall definitely use this service again more than pleased enjoy rest if your day guys x

Kevin Savage Review from Google

5.0★

Kevin Savage's Review Sourced from Google

A decent lad delivered the internal door we ordered today (MO39) Right on time. Very polite, very amiable. A pleasure to talk to in fact. Thank you.

Steven Whitehead Review from Google

5.0★

Steven Whitehead's Review Sourced from Google

Great service from Adam for helping us arrange a delivery for the business I work for and even contacted the driver for updates! 🙌🏻

Chris Dahl Review from Google

5.0★

Chris Dahl's Review Sourced from Google

Review for The VA Team LimitedAs a financial adviser, I understand the importance of efficiency, professionalism, and exceptional client service. The VA Team Limited has consistently delivered these qualities, making them an invaluable partner in my practice.Virtual Reception:The virtual reception services provided by The VA Team Limited have been outstanding. They handle incoming calls with a level of professionalism that rivals any in-house team. Every call is answered promptly and courteously, ensuring my clients feel valued and attended to. This has significantly reduced missed calls and improved client satisfaction.Virtual Assistant:The virtual assistant services have been a game-changer for me. The VA Team takes care of various administrative tasks, allowing me to focus on what I do best – providing financial advice. Their attention to detail and ability to manage schedules, coordinate meetings, and handle paperwork have streamlined my workflow. They are proactive, reliable, and always willing to go the extra mile to support my business needs.Guest Management:Managing guest interactions and appointments can be challenging, but The VA Team handles it seamlessly. Whether it's scheduling client meetings or managing event invitations, they ensure everything runs smoothly. Their meticulous approach to guest management has left a positive impression on my clients, enhancing the overall client experience.Overall Experience:The VA Team Limited is professional, efficient, and highly responsive. They understand the demands of the financial services industry and adapt their services to meet my specific needs. Their support has allowed me to operate more efficiently and deliver a higher level of service to my clients.I highly recommend The VA Team Limited to any financial adviser or business professional looking to enhance their operations with reliable virtual reception, assistant, and guest management services. Their contribution to my practice has been invaluable, and I look forward to continuing our partnership.

Tamara Wark Review from Google

5.0★

Tamara Wark's Review Sourced from Google

The VA Team has been incredible in helping me grow my business. Thanks to their support, I have been able to build and expand my team significantly. They have consistently been easy to deal with and never fail to complete everything within the deadline (in fact, they often finish ahead of schedule). The VA Team is a great asset to have by any company's side.Kenneth, Kate, and the entire team feel like an extension of my own team. Communication is always clear, and they provide my clients with the best possible service. I highly recommend the VA Team to any business looking for reliable and efficient support.

Jayney Goddard Review from Google

5.0★

Jayney Goddard's Review Sourced from Google

The VA team has been invaluable to us as an organisation. We were let down very badly by another organisation and the VA team stepped in and immediately grasped what we needed them to do, and they have been outstanding in their service. We recommend them wholeheartedly.

Abi Bayley Review from Google

5.0★

Abi Bayley's Review Sourced from Google

Sophie at Message Direct has been incredibly helpful in porting across our message answering service from a previous supplier. It has been an extremely easy and prompt process. The service prices are also very good.

V M Review from Google

1.0★

V M's Review Sourced from Google

This is an absolutely awful company and you should avoid them like the plague. Do NOT fall for the fake 5-star reviews.Their service is terrible. Call handlers are NOT high quality, and make minimal effort on the phone. We've had multiple clients come in to our premesis physically distretted, crying and angry because of how call handlers have spoken to them.This is terrible considering the very high price this company charges compared to other places, which we should have researched deeper.If you dare question their service, they'll make up every excuse under the sun and gaslight you. Provide the call audio, however? Never. It doesn't matter how many times you tell them the call needs to be set up to provide a disclaimer and record audio, they'll NEVER provide you with the audio from their calls.This is NOT a transparent service. They charge top dollar, provide the lowest quality service, and gaslight you when you dare question them.This company cost us a lot of business and I would highly recommend you reconsider using them if you are looking here for advice.

Michael Redmond Review from Google

1.0★

Michael Redmond's Review Sourced from Google

Extremely unhappy. Refuse to not accept calls from numbers I have explicitly told them to block. Charge me for every second on call, purposely extending them for more fees. I refused to pay invoices as they stopped service and carried on charging me for 3 months where they didn't do anything! Now I've had a letter pursuing legal action...bring it on.

Thomas Gallagher Review from Google

5.0★

Thomas Gallagher's Review Sourced from Google

Kevin has been extremely helpful throughout. His in-depth knowledge has been highly beneficial to me and my small business. Would highly recommend.

Matt Mason Review from Google

5.0★

Matt Mason's Review Sourced from Google

As a charity it can be be helpful to find outside professional consultation to help us focus our strategy, develop training material and deliver it. Professionalisation has helped with all of this and more. They recently supported us by reviewing our funding application which helped us clarify our message. We see this as a long term relationship that has and continues to be extremely beneficial.

Admire Marketing Review from Google

1.0★

Admire Marketing's Review Sourced from Google

Rescheduled our call last minute / then left us hanging on the actual call time saying they actually aren't open to meeting with us. Would not recommend.

Wilcon Ando Review from Google

5.0★

Wilcon Ando's Review Sourced from Google

I recommend this place! Awesome people and the place is well maintained. They genuinely care about the agents' wellbeing.

Rasida Asgar Review from Google

5.0★

Rasida Asgar's Review Sourced from Google

One of the best 💯 I would say I will always choose to be with this friendly, fantastic and very accommodating company. I always had a chance to to be hired with other bigger companies but I'd rather choose BIGOUTSOURCE no matter what. It's actually my second home. I feel safe and happy when I'm with BIGOUTSOURCE. I love everything about it. ❤️❤️ No doubt this company is one of the growing company in the Philippines. ❤️