Browse top customer service outsourcing companies that deliver scalable, 24/7 support solutions designed to streamline operations and reduce costs through advanced support technology. For businesses seeking local expertise, explore American customer service outsourcing companies that provide high-quality service tailored to domestic markets.

Best New York Customer Support Services

24 Companies - Rankings updated: April 24, 2026

Each agency listed on DesignRush is assessed for industry expertise and customer testimonials are evaluated in order to provide you with a vetted selection. Certain listings represent paid partnerships.

United States × New York ×
  • From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes.  [... view SmartPA profile ]
    Location
    New York City, New York
    Number of Employees
    250 - 499
    Average Hourly Rate
    $24/hr

    SmartPA Services

    • Customer Support
    • BPO
    • Market Research
    • Transcription Services
    • Translation Services
    • HR Outsourcing
    • Call Centers
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Cox-London
    • Complete Refinish
    • Collette CWMedia
    • Krispy Kreme
    • Total Oil and Gas
    Data sourced from the agency's DesignRush profile

    SmartPA Reviews & Testimonials

    • Vicky Grobbelaar
      Vicky Grobbelaar Review from Google
      5.0

      Vicky Grobbelaar's Review Sourced from Google

      Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.

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    • Pedro Mendoza
      Pedro Mendoza Review from Google
      5.0

      Pedro Mendoza's Review Sourced from Google

      Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients.Highly recommended +++++

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    • Alexandra Stewart
      Alexandra Stewart Review from Google
      5.0

      Alexandra Stewart's Review Sourced from Google

      Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!

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    Reviews verified by DesignRush and sourced from the agency's profile
  • Let's Grow Your Digital Presence

    Welcome to The DigiTech Era, where we redefine digital marketing and empower businesses to thrive in the ever-evolving digital landscape. We specialize in providing exceptional digital marketing services with a focus on New York and a reach that extends across the United States and Canada.  [... see all The DigiTech Era reviews ]
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    6 Projects Listed

    The DigiTech Era Services

    • Digital Marketing
    • SEO
    • Branding
    • Web Design
    • WordPress Website Design
    • PPC
    • Social Media Marketing
    • eCommerce Development
    • Customer Support
    • Logo Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Marketing Industry
    • Advertising Industry
    • Small Business Industry
    • Real Estate
    • Tour And Travels
    • Dentist
    • Interior Designer
    • Packers and Movers
    Data sourced from the agency's DesignRush profile

    The DigiTech Era Reviews & Testimonials

    • Wilson French Informatics System Engineer at Pfizer at Pfizer
      5.0

      PPC Review from Wilson French

      The digitech eru has demonstrated strong expertise in the administration of the client's paid advertising campaigns while meeting or exceeding its ROI and revenue goals. The team provides regular communication and responds to queries quickly.

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    • Abigail Field NEW BUSINESS AND MARKETING COORDINATOR at BBH LONDON
      5.0

      SEO Review from Abigail Field

      the client was pleased with the results of the collaboration. DigiTech Era created a seamless workflow through exceptional communication and by providing 24/7 support throughout the entire process. The team was straightforward and hard-working as well.

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    • Eugene White Marketing and Public Relations Manager at Northern Rivers Family of Services
      5.0

      SEO Review from Eugene White

      A comprehensive optimization approach. The work was done not only with internal optimization but also with links, articles, and reviews. It seems to me that it was an integrated approach that could provide such growth.

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    Reviews verified by DesignRush and sourced from the agency's profile
  • We Book the Meetings, You Close the Deal.

    A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don't just generate leads, we deliver sales-ready conversations straight to your calendar.  [... see all Appointment Setter Online reviews ]
    Location
    Albany, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $5/hr
    Portfolios Count
    6 Projects Listed

    Appointment Setter Online Services

    • Call Centers
    • BPO
    • Phone Answering Services
    • Customer Support
    • Digital Marketing
    • Social Media Marketing
    • PPC
    • Email Marketing
    • Content Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Accelerating Business Development
      Appointment Setting Project for HR Company Accelerating Business Development
    • Accelerating Client Acquisition
      Appointment Setting Project for Media & Communications Company Accelerating Client Acquisition
    • Accelerating Lead Conversion and Client Engagement
      Appointment Setting Project for Software & IT Services Company Accelerating Lead Conversion and Client Engagement
    • Accelerating Lead Generation
      Appointment Setting Project Accelerating Lead Generation
    • The Healthcare Construction Market through Targeted Outreach
      Appointment Setting Project for Construction Company The Healthcare Construction Market through Targeted Outreach
    • Boosting B2B Growth
      Appointment Setting Project Boosting B2B Growth
    Comprehensive analysis done by DesignRush Agency Experts.
    • Trainual Inc
    • 15Five
    • electrIQ marketing
    • YCharts
    • PERQ
    • GMass
    • Heinz Marketing Inc
    • Arch-Con Corporation
    Data sourced from the agency's DesignRush profile

    Appointment Setter Online Reviews & Testimonials

    • Eli Hamilton
      Eli Hamilton Sr. Director of eCommerce at Intelligentsia Coffee Inc.
      5.0

      Customer Support Review from Eli Hamilton

      This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.

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    • Romain Devisme
      Romain Devisme Executive Director at Havas Events Shanghai
      5.0

      Back Office Outsourcing Review from Romain Devisme

      We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.

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    • Raul Vizcaino
      Raul Vizcaino Operations Manager at Supermarket Source Inc
      5.0

      Appointment Setting Review from Raul Vizcaino

      I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.

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    Reviews verified by DesignRush and sourced from the agency's profile
  • Redefining Customer Experience

    We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel.  [... see all Top Customer Service reviews ]
    Location
    Albany, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    9 Projects Listed

    Top Customer Service Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Redefining Online Shopping Experience Through Smart CX Automation in Retail & E-Commerce
      Outsourced Customer Support Project for Retail Company Redefining Online Shopping Experience Through Smart CX Automation in Retail & E-Commerce
    • Powering Customer Trust Through Digital Experience Transformation in Energy & Utilities
      Outsourced Customer Support Project for Energy & Mining Company Powering Customer Trust Through Digital Experience Transformation in Energy & Utilities
    • Revolutionizing Policyholder Support in the Insurance Sector
      Outsourced Customer Support Project for Supplements Company Revolutionizing Policyholder Support in the Insurance Sector
    • Enhancing Customer Experience for a Manufacturing Enterprise
      Outsourced Customer Support Project for Manufacturing Company Enhancing Customer Experience for a Manufacturing Enterprise
    • Transforming Viewer Engagement with AI-Driven Customer Experience in Media & Entertainment
      Outsourced Customer Support Project for Media & Communications Company Transforming Viewer Engagement with AI-Driven Customer Experience in Media & Entertainment
    • Elevating Customer Support Efficiency: How SkyWave Telecom Reinvented Its Service Operations with TCS
      Outsourced Customer Support Project Elevating Customer Support Efficiency: How SkyWave Telecom Reinvented Its Service Operations with TCS
    Comprehensive analysis done by DesignRush Agency Experts.
    • Trainual Inc
    • 15Five
    • ElectrIQ Marketing
    • YCharts
    • PERQ
    • GMass
    • Heinz Marketing Inc
    • Arch-Con Corporation
    Data sourced from the agency's DesignRush profile

    Top Customer Service Reviews & Testimonials

    • Manoj Thenua
      Manoj Thenua Chief Executive Officer at Medico Hub
      5.0

      Customer Support Review from Manoj Thenua

      I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.

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    Reviews verified by DesignRush and sourced from the agency's profile
  • Eventyr - Member of Sigma Software Group

    Eventyr is a progressive, young, but highly skilled and experienced company with a headquaters in Lisbon, Portugal.Our team offers accessible game dev, mobile and web development services meeting the latest technological and market trends.  [... see all Eventyr reviews ]
    Location
    New York City, New York
    Number of Employees
    100 - 249
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    3 Projects Listed

    Eventyr Services

    • Software Development
    • VR/AR
    • Mobile App Development
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • NEOM
    • Vonder
    • Huma
    • Appodeal
    • Decentraland
    Data sourced from the agency's DesignRush profile

    Eventyr Reviews & Testimonials

    • Ivan Baryshevskyi Head of Product at NewPubCo
      5.0

      Games Review from Ivan Baryshevskyi

      Eventyr created a very successful mobile game. Eventyr has helped a mobile apps company design and develop a word search game. They've been in charge of R&D, game mechanics ideation, music addition, and developing a unique level difficulty algorithm. Thanks to their creativity and quality work, Eventyr has developed a highly successful and popular game that received over 100,000 downloads within the first month of launch. Eventyr communicates efficiently via Slack and Google Meet. They come up with fresh ideas and strive to improve the product.

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    • Daniel Matalon CTO at Vonder
      5.0

      Web Development Review from Daniel Matalon

      Eventyr and specifically Daniel and Oleg are remarkable, we have developed the most innovative hospitality platform, both app, and web for our company VonderEurope.com We have complexes in Europe, Dubai, and the USA. Eventyr has developed state-of-the-art technology that feels like Airbnb, the platform has a Booking engine, advanced chat for tenants, a city guide, event booking solution for our Amenities, sports clubs, lectures, work spaces, inviting repair for any fix, tenants’ experience is five start – updates all through the process. Cleaning services system and more. Eventyr time line is always on time. They are a top-level developer company. This is the first company I’m working with which commits to promises and delivers with great quality and on time, they never let me down during the last 2 years of cooperation!

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    • Markus Frank CEO at Single.de
      5.0

      Mobile App Development Review from Markus Frank

      I’m happy with our collaboration with Eventyr, they are indeed experts in their work. We have been working together for about 2 years, and we are expanding our cooperation even more with new projects. The management and development are top-notch! In all the time I have worked with the company, they have never let me down. Everything was delivered on time, with great communication, good quality, and the best approaches. We have developed an excellent dating app for the Single.de platform, which is hugely popular in Germany among users. Guys have done a good job, suggest many improvements for better app work. The app has a perfect matching algorithm, user profiles with advanced details, a chat, a handy news feed, and a user verification feature with high security. We continue to cooperate with Eventyr, and I highly recommend this company to anyone who wants to get really high-quality product!

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    Reviews verified by DesignRush and sourced from the agency's profile
  • Top Provider of Outsourcing and Customer Support

    Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation  [... view Dalerio Consulting profile ]
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    9 Projects Listed

    Dalerio Consulting Services

    • Customer Support
    • HR Outsourcing
    • BPO
    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Accounting
    • Staff Augmentation
    • SEO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • 24/7 Live Chat Support for Online Gaming Startup
      Outsourced Customer Support Project 24/7 Live Chat Support for Online Gaming Startup
    • BPO Services for White Label Software Company
      Outsourced Customer Support Project BPO Services for White Label Software Company
    • 24/7 Live Chat Support for Australian Gaming Site
      Outsourced Customer Support Project 24/7 Live Chat Support for Australian Gaming Site
    • Business Development for Swiss Translation Agency
      B2B Sales Outsourcing Project Business Development for Swiss Translation Agency
    • Telemarketing Services for US Loan Processor
      Appointment Setting Project Telemarketing Services for US Loan Processor
    Comprehensive analysis done by DesignRush Agency Experts.
    • SwissTranslate
    • KlimaTek
    • SpotGaming
    • Youth Activities Center
    • Korrieri
    Data sourced from the agency's DesignRush profile

    Dalerio Consulting Reviews & Testimonials

    • DAFKU Law Firm
      DAFKU Law Firm Review from Google
      5.0

      DAFKU Law Firm's Review Sourced from Google

      We signed last year with Dalerio Consulting, and they are dealing with our customer support through call center services. Working with this company has been a great experience so far, so we would recommend Dalerio Considering to everyone who is looking for a BPO company.

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    • Denisian Prifti
      Denisian Prifti Review from Google
      5.0

      Denisian Prifti's Review Sourced from Google

      If you're searching for a unique and distinctive online presence for your brand or business, look no further as Dalerio Consulting got you covered.

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    Reviews verified by DesignRush and sourced from the agency's profile
  • All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.

    *Vserve Ebusiness Solution Overview*We are an End-to-End technology solutions provider that helps e-commerce businesses grow and allows them to operate more efficiently around the clock so that your business will have no downtimes.  [... see all Vserve Ebusiness Solutions reviews ]
    Location
    New York City, New York
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Vserve Ebusiness Solutions Services

    • eCommerce Development
    • SEO
    • Web Design
    • eCommerce
    • Digital Marketing
    • Advertising
    • BPO
    • Customer Support
    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Traci Miller
    • Marcia Maples
    • Joseph Powell
    Data sourced from the agency's DesignRush profile

    Vserve Ebusiness Solutions Reviews & Testimonials

    • Marie M. Harris Undisclosed at Retail
      5.0

      Customer Support Review from Marie M. Harris

      Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.

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    • Danielle W Undisclosed at Retail
      5.0

      Customer Support Review from Danielle W

      Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!

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    Reviews verified by DesignRush and sourced from the agency's profile
  • Bringing people and organizations together

    We establish connections between rapidly expanding enterprises and skilled individuals who are poised to advance in their careers. Our outsourced customer support approach involves equipping client companies and their newly formed teams with the necessary resources and assistance to achieve remarkable  [... see all Bandalier reviews ]
    Location
    Binghamton, New York
    Number of Employees
    Under 49
    Portfolios Count
    2 Projects Listed

    Bandalier Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • OUTSOURCED SDR SERVICES
      B2B Sales Outsourcing Project OUTSOURCED SDR SERVICES
    • OUTSOURCED CUSTOMER SUCCESS
      B2B Sales Outsourcing Project OUTSOURCED CUSTOMER SUCCESS
    Comprehensive analysis done by DesignRush Agency Experts.
    • GlossGenius
    • BRD
    • FinLocker
    • Mighty
    • Movoto
    Data sourced from the agency's DesignRush profile

    Bandalier Reviews & Testimonials

    • Dan M.
      Dan M. Co-Founder at Human Resources
      5.0

      Call Centers Review from Dan M.

      We engaged Bandalier to manage the top of our sales funnel to increase the quality and quantity of sales meetings for our internal sales team. Our initial goal was to generate enough new business to generate a 2x ROI, and we exceeded that so we increased our agreement to focus on targeting key prospects, and one week into the new focus we have seen excellent results! The most beneficial things about working with Bandalier is their flexibility to custom tailor a solution based on your industry while aligning it with their proven funnel management process. The level of service and communication across their entire organization is amazing. Bandalier also provides great tools for visibility in the process and interaction with prospects. They are open to collaborating and working alongside our internal team members. The SDR assigned to us has been absolutely amazing and has routinely gone above and beyond. In the spirit of constructive feedback, the one component about Bandalier that we could have improved was the feedback loop during the calibration process. In the first month, the SDR and my team were working calibrating the verbiage, objection responses, hand-offs to be as effective as possible, however, the process could have been better structured. I will also mention that you get what you put in, so the better data/information you provide and the more resources you allow Bandalier to deploy for you, the better the results will be.

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    • Jack Serbin
      Jack Serbin Product Supervisor at Mighty
      5.0

      Call Centers Review from Jack Serbin

      I think one of our biggest goals has been to increase... engagement, and since we began using Bandalier to communicate with firms and qualify potential customers, we’ve been growing so quickly; we’ve seen a lot more engagement, a lot more feedback from customers. Without the reps we just wouldn’t be able to grow as quickly as we are now. It’s really as simple as that.

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    Reviews verified by DesignRush and sourced from the agency's profile
  • FASTER. BETTER. CHEAPER.

    Outsourced customer care provider FBC Asia Pacific offers inbound, outbound, and omni channel assistance via its contact center services for incoming and outbound customers. Out of our delivery centers in the Philippines and Sri Lanka, we provide a variety of support services including phone, chat  [... view FBC Asia Pacific profile ]
    Location
    New York City, New York
    Number of Employees
    250 - 499
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000

    FBC Asia Pacific Services

    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • COPC Inc & Service Journey Strategies (a COPC Com
    • Infinet Service Logistics
    • Castlight Health
    • RunMyBnB
    • Accario
    • Converge ICT Solutions
    • HealthRecon Connect
    Data sourced from the agency's DesignRush profile

    FBC Asia Pacific Reviews & Testimonials

    • Lakshani Perera
      Lakshani Perera Review from Google
      5.0

      Lakshani Perera's Review Sourced from Google

      Outsourcing to FBC Asia Pacific has significantly improved our productivity while reducing costs. Their team is highly efficient and delivers results beyond expectations. We highly recommend their services!

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    • Haroon Razik
      Haroon Razik Review from Google
      5.0

      Haroon Razik's Review Sourced from Google

      "The virtual assistants at FBC Asia Pacific are highly skilled and well-trained. They have helped streamline our operations, allowing us to focus on growth. Their commitment to quality and responsiveness makes them stand out!"Team Accario !

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    • Chethya Abhayasinghe
      Chethya Abhayasinghe Review from Google
      5.0

      Chethya Abhayasinghe's Review Sourced from Google

      FBC Asia Pacific has been a game-changer for our business. Their professionalism, efficiency, and dedication to delivering top-notch services have exceeded our expectations. Highly recommended for anyone looking for reliable outsourcing solutions

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    Reviews verified by DesignRush and sourced from the agency's profile
  • Empower Your Online Sales With Expert Support!

    Nogin is a forward-thinking agency specializing in customer support and eCommerce solutions. The agency offers intelligent commerce platform solutions to streamline brands' online operations and enhance their digital presence. With a commitment to innovation and customer satisfaction, Nogin helps businesses  [... view Nogin profile ]
    Location
    New York City, New York
    Number of Employees
    250 - 499

    Nogin Services

    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Fashion Industry
    • Consumer Goods
    • Beauty Industry
    Data sourced from the agency's DesignRush profile
  • 24/7 live answering for property professionals - real people, not bots

    Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots.  [... view SignMore profile ]
    Location
    New York City, New York
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000

    SignMore Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • McGraw Realtors
    • XS Asset Management
    • Chido Real Estate Investments
    • The Agency
    • ONXHomes
    • Quantive Property Management
    • Lang Management
    • RE/MAX
    • Keller Williams Heritage
    • Terra Bella Property Management
    Data sourced from the agency's DesignRush profile

    SignMore Reviews & Testimonials

    • Nick Resto
      Nick Resto Review from Google
      5.0

      Nick Resto's Review Sourced from Google

      We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.

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    • Fred Paskell
      Fred Paskell Review from Google
      5.0

      Fred Paskell's Review Sourced from Google

      Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼

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    • Stasia Creek 406 East Realty
      Stasia Creek 406 East Realty Review from Google
      5.0

      Stasia Creek 406 East Realty's Review Sourced from Google

      Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!

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    Reviews verified by DesignRush and sourced from the agency's profile
  • Efficient Call Management for Businesses

    Go Answer is a leading call center company that provides 24/7 live communication solutions. With a commitment to genuine, human-centric interactions, Go Answer offers virtual receptionist services, legal intake support, and comprehensive enterprise solutions. Its professional and friendly staff ensures a  [... view Go Answer profile ]
    Location
    Garden City, New York
    Number of Employees
    250 - 499

    Go Answer Services

    • Customer Support
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Legal
    • Healthcare
    • Financal
    Data sourced from the agency's DesignRush profile

    Go Answer Reviews & Testimonials

    • Info Unclaimed Diamonds
      Info Unclaimed Diamonds Review from Google
      1.0

      Info Unclaimed Diamonds's Review Sourced from Google

      not very responsive or transparent. Very difficult to talk to a rep and they can't justify their charges. We had to switch companies

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    • Jessica Newman
      Jessica Newman Review from Google
      5.0

      Jessica Newman's Review Sourced from Google

      I recently had the pleasure of working with GoAnswer. I cannot recommend them enough! From the moment we engaged their services, their professionalism and attention to detail definitely stood out.Overall, partnering with GoAnswer has been a game-changer.If you're looking for a reliable and dedicated team to enhance your customer service, I would highly recommend working with them!

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    • Cary London
      Cary London Review from Google
      5.0

      Cary London's Review Sourced from Google

      Great company! I absolutely love Go Answer—they genuinely care about helping law firms. I've always been very happy with their services. My account representative is amazing and consistently meets my needs. I highly recommend Go Answer for all law firms.

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    Reviews verified by DesignRush and sourced from the agency's profile
  • Top BPO Company USA.

    DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions.  [... view DGC BPO Service profile ]
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    DGC BPO Service Services

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • BrightPath Solutions
    • TechWave Inc
    • EcoSmart Ventures
    • MarketPulse Strategies
    • VisionLink Enterprises
    • FutureEdge Technologies
    Data sourced from the agency's DesignRush profile
  • "Your Trusted Service Partner, Across the Nation."

    ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success.  [... view ASK 2 PRO profile ]
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr

    ASK 2 PRO Services

    • Web Development
    • Digital Marketing
    • AI Development
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • IT Services
    • Market Research
    • Branding
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Blue Wave Marketing
    • Fitness Machine Technicians
    • Urban key
    • Prime Edge Finance
    • Vital Care Solution
    Data sourced from the agency's DesignRush profile
  • Reliable. Staffing. Solutions.

    AbroadWorks is dedicated to cultivating a dynamic and productive workforce that imparts a distinct competitive advantage to your organization. We collaborate closely with you to discern workforce deficiencies and swiftly address them. Through ongoing enhancements, we curate an elite talent pool comprising  [... view AbroadWorks profile ]
    Location
    New York City, New York
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr

    AbroadWorks Services

    • Accounting
    • HR Outsourcing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • iink Payments
    • Bulldog Adjusters
    • Olive Tree Management
    Data sourced from the agency's DesignRush profile
  • Hire remote talent that costs 70% less than US/EU equivalents

    We recruit and help you compensate global talents for your remote positions, ensuring costs are up to 70% lower than what US & Western EU talents typically demand, without sacrificing quality.  [... view WifiTalents profile ]
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000

    WifiTalents Services

    • HR Outsourcing
    • Staff Augmentation
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Global Commerce Media
    • SUNDT
    • Srive
    • ZipDo
    • Lionshome
    Data sourced from the agency's DesignRush profile
  • Cell Center Services You Can Count On

    Signius Communications has 12 locations across the United States, providing expert call center solutions.  [... view Signius Communications profile ]
    Location
    New York City, New York
    Number of Employees
    Under 49

    Signius Communications Services

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Retail Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
  • SMEs' Premier Outsourcing Ally: Your #1 Choice

    Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence.  [... view Big Outsource profile ]
    Location
    New York City, New York
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000

    Big Outsource Services

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Web Development
    • Graphic Design
    • HR Outsourcing
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • OpnRoad
    • D121
    • Instant Consult
    Data sourced from the agency's DesignRush profile

    Big Outsource Reviews & Testimonials

    • Admire Marketing
      Admire Marketing Review from Google
      1.0

      Admire Marketing's Review Sourced from Google

      Rescheduled our call last minute / then left us hanging on the actual call time saying they actually aren't open to meeting with us. Would not recommend.

      Show more
    • Wilcon Ando
      Wilcon Ando Review from Google
      5.0

      Wilcon Ando's Review Sourced from Google

      I recommend this place! Awesome people and the place is well maintained. They genuinely care about the agents' wellbeing.

      Show more
    • Rasida Asgar
      Rasida Asgar Review from Google
      5.0

      Rasida Asgar's Review Sourced from Google

      One of the best 💯 I would say I will always choose to be with this friendly, fantastic and very accommodating company. I always had a chance to to be hired with other bigger companies but I'd rather choose BIGOUTSOURCE no matter what. It's actually my second home. I feel safe and happy when I'm with BIGOUTSOURCE. I love everything about it. ❤️❤️ No doubt this company is one of the growing company in the Philippines. ❤️

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
  • Your Dedicated Ally in the World of Healthcare Credentialing.

    Physician Credentialing Company specializes in streamlining provider enrollment and maximizing reimbursements, empowering healthcare practices to operate more efficiently. Our expert services ensure seamless credentialing processes that enhance the financial and operational success of medical providers.  [... view Physician Credentialing Company profile ]
    Location
    Rochester, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Physician Credentialing Company Services

    • Software Testing
    • CRM Consulting
    • ERP Consulting
    • ECM Consulting
    • Managed Services
    • Call Centers
    • Translation Services
    • Transcription Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Medical Billing Service for Cardiologist
      Document Digitization Project Medical Billing Service for Cardiologist
    Comprehensive analysis done by DesignRush Agency Experts.
    • Health Care Industry
    • Hospitality Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile

    Physician Credentialing Company Reviews & Testimonials

    • Brian Bertrand
      Brian Bertrand Review from Google
      5.0

      Brian Bertrand's Review Sourced from Google

      Hiring Physician Credentialing Company for their therapist credentialing services was one of the best decisions I've made for my practice. Their team was exceptionally knowledgeable and efficient, handling the entire credentialing process seamlessly. They took the time to understand my specific needs and provided customized solutions that streamlined my operations.Thanks to PCC, I can focus on my patients without worrying about administrative hurdles. I highly recommend their services to any healthcare provider looking to optimize their credentialing process.

      Show more
    • alex john
      alex john Review from Google
      5.0

      alex john's Review Sourced from Google

      Physician Credentialing Company has been an absolute game-changer for my practice. Their team took over the entire credentialing process and completed it much quickly than I was expecting. If you are a busy physician like me then I highly recommend their services.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
  • Accelerate Your Growth.

    Based in the U.S., we bring 45+ years of combined expertise in B2B marketing, seamlessly blending in-house and agency experience to drive measurable business growth. We specialize in sales and business development, digital marketing, creative services, fractional CMO support, and full stack development.  [... view Yo Marketing Agency profile ]
    Location
    South Huntington, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $75/hr
    Minimal Budget
    $1,000 - $10,000

    Yo Marketing Agency Services

    • Digital Marketing
    • Web Development
    • SEO
    • Event Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • MDI NetworX LLC
    • Feedback Clarity
    • Global Ingress, Inc.
    Data sourced from the agency's DesignRush profile
  • Crafting Digital Excellence.

    Wiqqs Agency possess expertise in developing mobile applications and websites while also implementing effective SEO strategies. Our focus is on delivering visually captivating solutions that not only enhance your online presence but also have the potential to generate revenue for your business.  [... view Wiqqs profile ]
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000

    Wiqqs Services

    • Logo Design
    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Mobile App Development
    • Customer Support
    • SEO
    • PPC
    • Software Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Retrofete
    • Sun King
    • A+ Products
    Data sourced from the agency's DesignRush profile
  • Let's Save Lives Together

    CureMD's physician billing services are easy and stress free Our team of experts will handle all the complex details, so you can focus on providing excellent patient care  [... view CureMD profile ]
    Location
    New York City, New York
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $35/hr
    Minimal Budget
    Under $1,000

    CureMD Services

    • Software Testing
    • AI Development
    • Software Development
    • CRM Consulting
    • Call Centers
    • Market Research
    • Customer Support
    • Event Marketing
    • Digital Marketing
    • Mobile App Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Eastside Gynecology
    • Gaston County
    • Care Health & Fitness
    • Denvill Diagnostics
    Data sourced from the agency's DesignRush profile

    CureMD Reviews & Testimonials

    • Lolita Prieto
      Lolita Prieto Review from Google
      5.0

      Lolita Prieto's Review Sourced from Google

      I HAVE NEVER WORKED WITH SUCH A DETAILED AND ACCOUNTIBLE CREDETIALING CO. RON DAVIS WAS AMAZING. HE HAD PATIENCE AND GUIDED ME STEP BY STEP. HE IS NOW OUR CREDENTIALING COMPANY.

      Show more
    • ira cantor
      ira cantor Review from Google
      5.0

      ira cantor's Review Sourced from Google

      Liam and his billing team have consistently delivered outstanding service. Their dedication, accuracy, and proactive mindset set them apart. Even in the face of complex billing challenges, they respond with clarity and efficiency, ensuring every detail is handled with care. Liam’s leadership reflects a deep understanding of the process and a strong commitment to excellence, which clearly influences the entire team. Their responsiveness, collaborative approach, and problem-solving abilities make them a truly invaluable partner. It’s a pleasure to work with such a reliable and high-performing team.

      Show more
    • Christopher Kelley
      Christopher Kelley Review from Google
      5.0

      Christopher Kelley's Review Sourced from Google

      Liam and his billing team have been truly exceptional. Their dedication, precision, and proactive approach consistently stand out. They handle even the most complex billing scenarios with remarkable efficiency and clarity, ensuring that nothing falls through the cracks. Liam leads with professionalism and a deep understanding of the process, setting a high standard for the entire team. Their responsiveness, problem-solving mindset, and collaborative attitude have made them an indispensable part of the operation. It’s genuinely a pleasure to work with such a committed and high-performing team.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
  • Creating an online world that works for you.

    E-COM Expert offers an all-encompassing solution tailored for entrepreneurs embarking on or advancing their business ventures. Our proficiency extends to strategic development, brand establishment, website creation, advertising campaign initiation, and steadfast guidance towards the attainment of success.  [... view E-COM Expert profile ]
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr

    E-COM Expert Services

    • Package Design
    • Web Development
    • Content Marketing
    • Social Media Marketing
    • eCommerce
    • Managed Services
    • Big Data Analytics
    • Business Consulting
    • Customer Support
    • Advertising
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ozon
    • Wildberries
    • Yandex
    Data sourced from the agency's DesignRush profile
  • Get ahead of the competition

    On a transformational day in 2016, Virtusa Corporation joined forces with Polaris Consulting & Services Limited to form the powerful new brand - VirtusaPolaris. With this union, we have combined diamond-sharp software engineering skills and deep industry knowledge that is sure to unlock groundbreaking  [... view VirtusaPolaris profile ]
    Location
    New York City, New York
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    VirtusaPolaris Services

    • Call Centers
    • Customer Support
    • Cloud Consulting
    • UI/UX Design
    • Web Design
    • IT Services
    • SEO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Pegasystems
    • JPMorgan
    • AIG
    Data sourced from the agency's DesignRush profile

Customer Service Outsourcing Company FAQs

What is a customer service outsourcing company?

A customer service outsourcing company is a third-party service provider that supplies businesses with trained agents to handle customer communications via email, live chat support, social media, SMS, and phone calls. Agents are trained to quickly and efficiently assist customers 24/7, allowing clients to focus on their core business processes.

How can outsourcing customer support help businesses streamline service operations?

Customer service outsourcing companies answer inquiries, address concerns, solve issues, and conduct sales transactions through select customer channels. Additionally, they recruit and train agents, build scripts, and audit calls, chats, and emails, all to help businesses streamline service operations.

Which businesses benefit most from outsourced customer support?

Outsourced customer support is most valuable for businesses with high ticket volumes, seasonal spikes, or repetitive inquiries. Industries like eCommerce, SaaS, fintech, travel, healthcare, gaming, and telecom often rely on it for 24/7 coverage, multilingual service, and cost-efficiency.

It also benefits fast-growing SMBs that need to scale quickly without building large in-house teams.

What are the top-rated outsourced customer service agencies on DesignRush in 2025?

Top-rated outsourced customer support service agencies on DesignRush in 2025 are:

  1. Simply Contact
  2. PEXLY
  3. WOW24-7
  4. HiredSupport
  5. Peak Support
  6. Odondo
  7. Global Response
  8. Unity Communications
  9. ROI CX Solutions
  10. Influx

What core and specialized support services do customer support outsourcing companies provide?

Customer support outsourcing companies provide the following services:

  • Phone support
  • Email support
  • Social media management
  • Live chat support
  • Customer communities and forums support
  • Video call support
  • Multichannel support

What are typical costs for outsourcing customer support in 2025?

Customer service outsourcing services cost an average of $8 to $15 per hour, depending on team size, agency location, type of customer channels, number of premium services, technology setup, and industry specialization. 

How quickly can a business see improvements in customer service metrics after outsourcing customer support?

Most businesses begin to see improvements in basic service metrics (response time, ticket backlog, coverage) within the first 2-4 weeks of outsourcing, once agents are trained and processes stabilize.

More advanced metrics like CSAT, NPS, and customer retention typically show measurable gains after 2-3 months, as the outsourced team fully adopts brand voice, product knowledge, and workflow optimizations.

What should you look for when choosing a customer support outsourcing company?

When choosing a customer support outsourcing company, look for industry expertise, scalability, and multichannel support. Ensure they offer strong QA processes, secure compliance certifications, cultural alignment with your brand, and transparent pricing.

What red flags indicate that a customer support outsourcing agency may not be the right fit?

The following red flags indicate that a customer support outsourcing agency may not be the right fit for your business:

  • Lack of transparency in pricing, contracts, or performance reporting
  • No proven experience in your industry or relevant compliance standards
  • High agent turnover or poorly trained staff
  • Weak communication and slow response during onboarding
  • Limited technology integration with your CRM or help desk tools
  • Generic scripts instead of adapting to your brand voice
  • Inflexibility to scale up/down or adjust processes

What key questions should you ask before hiring a customer support outsourcing company?

Before hiring a customer support outsourcing company, ask the following questions:

  1. Do you specialize in a particular industry, service, or technology?
  2. What is your average customer satisfaction score?
  3. What is your average call volume?
  4. Do you offer multilingual customer support?
  5. What is your approach to customer service strategies? How do you foster a customer-centric culture?
  6. What are your operational hours?
  7. What tools and technologies do you use to provide and monitor customer experience? Will I have access to these?

How does outsourcing differ from using in-house teams or customer support software?

Outsourcing provides trained external agents who handle customer interactions at scale, often with 24/7 and multilingual coverage. In-house teams offer more brand control but are more expensive to scale and harder to staff quickly

Customer support software, on the other hand, automates workflows and self-service, but still requires outsourced or in-house people to manage complex cases.

Which platforms, multilingual tools, and KPIs do top customer service outsourcing companies use?

Top outsourcing companies use platforms like Zendesk, Freshdesk, HappyFox, and TeamSupport for ticketing and CRM.

They often pair the platforms with AI-powered multilingual tools such as Helpshift and Language I/O for real-time translation and global coverage. Customer service outsourcing companies also rely on localization systems like Lokalise to manage multilingual content.

Customer support agencies use the following KPIs:

  • Average Response Time
  • Average Handle Time (AHT)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Service Quality (SERVQUAL)
  • First Contact Resolution Rate
  • Escalation Rate
  • Resolution Rate
  • Issue Resolution Time
  • Cost Per Resolution
  • Volume By Channel
  • Abandonment Rate
  • Error And Accuracy Rate

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared insights on building agile support teams and what it takes to maintain quality service. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

About The Author and Expert Reviewer

Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.

Director of Client Relationships

Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.