Odondo
Agile Customer Service That Scales With Demand
111 Buckingham Palace Road, London, SW1W 0SR, United Kingdomhttps://odondo.co
Odondo Overview
- Number of Employees
- 100 - 249
- Minimal Budget
- $1,000 - $10,000
- Average Hourly Rate
- Inquire
- Year Founded
- 2018
Rapid deployment
We understand that circumstances are always changing, that's why we can have agents trained, set up and serving clients' customers in as little as 48 hours.
From surges in demand to seizing time-sensitive opportunities — we've got it covered.
On-demand flexibility
Traditional customer service (both in-house and outsourced) struggles to match agent resources with fluctuating customer demand.
We allow clients to scale their team up and down to match demand, and eliminate wasted capacity in quieter periods.
Cost-efficient
We don't believe in fixed term contracts. Our contracts are pay-as-you-go, clients only pay for what they actually use and never the spare capacity for when they want to scale.
What's more, our distributed model means no agent fees or overheads dripped down into the final price.
Higher quality agents
Unlike traditional outsourcers, our distributed model gives us access to a wider and more experienced talent pool.
We source agents specifically for clients' requirements, allowing us to match relevant industry experience with the specifics of their product or brand.
Better customer experiences
When clients' customers contact their service team, they want quick, helpful solutions to their problems and queries.
Higher quality agents that scale with demand means faster response times, more informed answers, and a positive experience for clients' customers.
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Odondo Services
Odondo Reviews
Reviews from Google Maps are available on this profile.
I love working with Odondo - flexible hours, great support team and amazing management. The communication space during each campaign is very helpful and boosts morale for an independent work space. "Andrea Chukwu-Ahern's Review Sourced from Google
I started working with Odondo late last year, and can only say positive things about the company. They allow flexibility with hours, and go that extra mile to find campaigns which suit your needs and experience. Anthony and Nathalie have always been extremely helpful during and in between campaigns, and have been great in reaching out with opportunities which they believe would suit best. The other team leaders during campaigns are also super friendly and helpful. Great training and support is always provided, and there is always someone on hand to assist with campaigns and general other queries. 5 stars! "Michael Glenn's Review Sourced from Google
Odondo is a amazing company to work with I started my career with Odondo in Dec’21 and you won’t the flexibility hours everyday new learning and specially the two managers I have been working with are absolutely gems they are my mentors and my role models they have been supporting me each and every-time when need them.Amazing place to work 200% recommended for the people who want to work with full dedication. "zain zakir's Review Sourced from Google
I have worked for Odondo now for a year and a half and absolutely love them. It's a great agency with account managers and staff that really cares and tries to make your work as easy and supervised as possible.My account manager has been Ayee and she has been the biggest, most multi-tasking help!Would absolutely recomment "Gloria Schaefer's Review Sourced from Google
I have been working for Odondo since November 2021. They provide me with great flexibility with working hours (works out well if you have kids or other priorities) and I love the fact that I have been able to make a real positive impact on all of the campaigns I have been a part of.Great communication from the management and hope to be working with them for a long time. "Fassal Mahmood's Review Sourced from Google