WOW24-7

WOW24-7 Services

• Call Centers
• Customer Support

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  Sébastien Quintallet

  Head of Customer Service at OceansApart

  Business Process Outsourcing for Retail Business

  Project Type: BPO

  Review Date: 7 April, 2023

  I feel very confident with them as a key partner during a time of rapid growth in several markets. Our goals were to cover late shifts and weekend shifts for several of our growing markets. The management and Team at Wow24-7 are extremely reactive, easy to reach, and flexible to adjust processes to our needs. I was very impressed by the dedication of the people and the great learning curve from their teams, resulting in very good quality work (nearly a steady 100% rating from our weekly QA).

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  I feel very confident with them as a key partner during a time of rapid growth in several markets. Our goals were to cover late shifts and weekend shifts for several of our growing markets. The management and Team at Wow24-7 are extremely reactive, easy to reach, and flexible to adjust processes to our needs. I was very impressed by the dedication of the people and the great learning curve from their teams, resulting in very good quality work (nearly a steady 100% rating from our weekly QA).

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  Thomas Lehner

  Head Support at Spryker Systems

  Call Center Services for E-Commerce Operating System

  Project Type: Call Centers

  Review Date: 3 April, 2023

  If we approach them with last-minute requests, they prioritize them and go quickly into action. Our products and processes are complicated, so they did a good job doing the initial setup of our project. We communicate via email and chat rooms, and theyre available and responsive. Agents attend to customers across different time zones within the guaranteed response hours that we have set. (Verified via email)

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  If we approach them with last-minute requests, they prioritize them and go quickly into action. Our products and processes are complicated, so they did a good job doing the initial setup of our project. We communicate via email and chat rooms, and theyre available and responsive. Agents attend to customers across different time zones within the guaranteed response hours that we have set. (Verified via email)

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  Julia Giesbrecht

  Customer Service Manager at Les Lunes

  BPO for Apparel & Fashion Brand

  Project Type: BPO

  Review Date: 30 March, 2023

  The client has been working with WOW24-7 since December 2019, and the engagement is ongoing. The WOW24-7 team answers the tickets and provides customer service via email between Monday and Sunday. The client feels that the account manager is always available and responsive for discussions and resolving issues. It is crucial to the client because one needs to be reactive. Precisely, it is what the client gets from WOW24-7. It excels in swift recruitment and offers competitive pricing.

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  The client has been working with WOW24-7 since December 2019, and the engagement is ongoing. The WOW24-7 team answers the tickets and provides customer service via email between Monday and Sunday. The client feels that the account manager is always available and responsive for discussions and resolving issues. It is crucial to the client because one needs to be reactive. Precisely, it is what the client gets from WOW24-7. It excels in swift recruitment and offers competitive pricing.

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  Martin Cubitt

  Support Manager at Performio

  Triage Support for SaaS Company

  Project Type: Managed Service Providers

  Review Date: 26 March, 2023

  WOW24-7 reduced the client's response time from 40-50 minutes to 3 minutes. To offer 24/7 customer support, the client needed a team to provide triage and 1st response support outside the office hours. The client has noted a significant level of accuracy in triage and swift responses. The agency's back office team runs monthly catchups, ensuring the project runs smoothly. (Verified via email)

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  WOW24-7 reduced the client's response time from 40-50 minutes to 3 minutes. To offer 24/7 customer support, the client needed a team to provide triage and 1st response support outside the office hours. The client has noted a significant level of accuracy in triage and swift responses. The agency's back office team runs monthly catchups, ensuring the project runs smoothly. (Verified via email)

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  Amanda Pennypacker

  Head of Guest Experiences at Walks LLC

  Inbound Marketing for Global Travel Company

  Project Type: Inbound Marketing

  Review Date: 20 March, 2023

  They provided such a quick onboarding, and I didn't expect the quality to be as good as it is. The WOW24-7 team provided [daily support coverage] to our clients via ZenDesk and our own in-house database. And they transferred onto Salesforce and TalkDesk with us and adjusted to the new platforms quite quickly. (Verified via email)

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  They provided such a quick onboarding, and I didn't expect the quality to be as good as it is. The WOW24-7 team provided [daily support coverage] to our clients via ZenDesk and our own in-house database. And they transferred onto Salesforce and TalkDesk with us and adjusted to the new platforms quite quickly. (Verified via email)

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  Eamon MacSuibhne

  Customer Support Manager at eDesk

  24/7 Customer Support for E-Commerce Services Company

  Project Type: Call Centers

  Review Date: 16 March, 2023

  WOW24-7 increased the client's SLA to where it is consistently on target. Previously, the client provided all the support in-house. The client's after-hours were challenging. WOW24-7 provides rolling 24/7 coverage. The client trains the agency's team on its own eDesk, Slack, and telecom services. The shared team made the project uniquely challenging. Nevertheless, the team committed to overseeing three of the client's products. WOW24-7 regularly takes feedback on board and finds solutions.

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  WOW24-7 increased the client's SLA to where it is consistently on target. Previously, the client provided all the support in-house. The client's after-hours were challenging. WOW24-7 provides rolling 24/7 coverage. The client trains the agency's team on its own eDesk, Slack, and telecom services. The shared team made the project uniquely challenging. Nevertheless, the team committed to overseeing three of the client's products. WOW24-7 regularly takes feedback on board and finds solutions.

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  Fiona King

  Head of Customer Services at Under Lucky Stars

  Customer Service Support for Star Maps Retailer

  Project Type: Call Centers

  Review Date: 10 March, 2023

  Now, we are able to cater to the U.S. market in the way we [want] with [...] 24/7 support. We want to come out as a caring and considerate retailer. [...] WOW24-7 agents emotional intelligence and professionalism have done that very well by being empathetic and using the human touch in their interactions with customers. The team answers customer queries, comments, and complaints by live chat or [...] email and responds to social media messages. (Verified via email)

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  Now, we are able to cater to the U.S. market in the way we [want] with [...] 24/7 support. We want to come out as a caring and considerate retailer. [...] WOW24-7 agents emotional intelligence and professionalism have done that very well by being empathetic and using the human touch in their interactions with customers. The team answers customer queries, comments, and complaints by live chat or [...] email and responds to social media messages. (Verified via email)

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  Thomas Sønderbjerg Larsen

  Marketing Manager at Dixa

  Outsourced Support & Lead Qualification for SaaS Platform

  Project Type: Call Centers

  Review Date: 5 March, 2023

  The client now benefits from 24/7 coverage, ensuring no missed customer calls or chats. The agency's team adeptly offers 24/7 chat and email support, becoming the initial point of contact for inquiries. WOW24-7 readily adapted to the client's communication and note-taking methods, achieving proficiency in under a month and a half. Previously, the client missed some customer calls or chats, but it never happened again. (Verified via email)

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  The client now benefits from 24/7 coverage, ensuring no missed customer calls or chats. The agency's team adeptly offers 24/7 chat and email support, becoming the initial point of contact for inquiries. WOW24-7 readily adapted to the client's communication and note-taking methods, achieving proficiency in under a month and a half. Previously, the client missed some customer calls or chats, but it never happened again. (Verified via email)

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  Dmitry Khlan

  Business Development Manager at Calmerry Inc

  Customer Support Operations for Online Therapy Platform

  Project Type: Call Centers

  Review Date: 27 February, 2023

  WOW24-7 assisted the client's therapy SaaS customers with platform navigation and subscription queries. Its technical support led to a remarkable surge in customer satisfaction and retention rates. The agency is responsive, efficient, and trustworthy. The client praises the agency's customized solutions and efficient agents' work. (Verified via email)

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  WOW24-7 assisted the client's therapy SaaS customers with platform navigation and subscription queries. Its technical support led to a remarkable surge in customer satisfaction and retention rates. The agency is responsive, efficient, and trustworthy. The client praises the agency's customized solutions and efficient agents' work. (Verified via email)

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  Anton Fedulov

  Vice President at The App Solutions

  Multi-Lingual Tech Support for Development Firm

  Project Type: Managed Service Providers

  Review Date: 22 February, 2023

  The agency's agents possess proficiency in five to ten of the world's most prevalent languages, including English, German, French, Spanish, and Portuguese. WOW24-7 offers good service at competitive prices. Its capabilities include explaining the development process, providing cost estimates, and other necessary details. Additionally, the client commends the agency's adeptness in handling email and chat-form conversations, supported by effective templates and sales scripts. (Verified via email)

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  The agency's agents possess proficiency in five to ten of the world's most prevalent languages, including English, German, French, Spanish, and Portuguese. WOW24-7 offers good service at competitive prices. Its capabilities include explaining the development process, providing cost estimates, and other necessary details. Additionally, the client commends the agency's adeptness in handling email and chat-form conversations, supported by effective templates and sales scripts. (Verified via email)

WOW24-7 Team Bios

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  Denys Dubner

  CEO

  Inspires the team and helps clients