571 S. Washington, Afton, Wyoming 83110, United States
WOW24-7 Overview
Number of Employees
100 - 249
Minimal Budget
Inquire
Average Hourly Rate
$10/hr
Year Founded
2016
Since 2016, we've been at the forefront of global 24/7 omnichannel Level 1 and 2 outsourced customer support and technical support outsourcing.
Our track record speaks volumes:
Over 100 clients worldwide.
Our reach spans across 20+ countries.
An impressive 96%+ Customer Satisfaction (CSAT) rate.
Our flawless security record boasts zero breaches.
Achieve up to 60% in budget savings.
Our expertise extends across various industries, such as Retail, SaaS, IoT, and Travel, all aligned under the umbrella of the E-commerce market. It's worth noting that we do not engage in partnerships involving Gambling, Betting, Dating, or Casino sectors.
Our operational hubs are based in Eastern Europe and LATAM, enabling us to cover all 24 time zones, including those of Europe and the Americas. We meticulously tailor workflows to match clients' business processes, software, and security criteria. Data integrity is paramount, and we adhere rigorously to GDPR, ISO27001, ISO9001, and soon-to-be-added PCI DSS standards.
Our track record speaks volumes:
Over 100 clients worldwide.
Our reach spans across 20+ countries.
An impressive 96%+ Customer Satisfaction (CSAT) rate.
Our flawless security record boasts zero breaches.
Achieve up to 60% in budget savings.
Our expertise extends across various industries, such as Retail, SaaS, IoT, and Travel, all aligned under the umbrella of the E-commerce market. It's worth noting that we do not engage in partnerships involving Gambling, Betting, Dating, or Casino sectors.
Our operational hubs are based in Eastern Europe and LATAM, enabling us to cover all 24 time zones, including those of Europe and the Americas. We meticulously tailor workflows to match clients' business processes, software, and security criteria. Data integrity is paramount, and we adhere rigorously to GDPR, ISO27001, ISO9001, and soon-to-be-added PCI DSS standards.
WOW24-7 Services
Areas of Expertise
- BPO Expertise
- Phone Answering Services Expertise
BPO Expertise
BPO Expertise
- Back Office Outsourcing
Phone Answering Services Expertise
Phone Answering Services Expertise
- After-Hours
WOW24-7 Portfolio
- Customer Support24/7 coverage without missing customers' calls & chats for SaaS
- Customer SupportHow to grow your support team quickly in Travel with CSAT of 93+%?
- After-HoursHow does the US-based dev company stand out among competitors by boosting CX?
- Call CentersHow do help Therapy SaaS customers navigate their platform?
- Customer SupportDixa
- Customer SupportSkillroads
- Customer SupportEssayEdge
WOW24-7 Reviews
Submit a review- Business Process Outsourcing for Retail BusinessProject Type: BPOReview Date: 7 April, 2023I feel very confident with them as a key partner during a time of rapid growth in several markets. Our goals were to cover late shifts and weekend shifts for several of our growing markets. The management and Team at Wow24-7 are extremely reactive, easy to reach, and flexible to adjust processes to our needs. I was very impressed by the dedication of the people and the great learning curve from their teams, resulting in very good quality work (nearly a steady 100% rating from our weekly QA).Rating:
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I feel very confident with them as a key partner during a time of rapid growth in several markets. Our goals were to cover late shifts and weekend shifts for several of our growing markets. The management and Team at Wow24-7 are extremely reactive, easy to reach, and flexible to adjust processes to our needs. I was very impressed by the dedication of the people and the great learning curve from their teams, resulting in very good quality work (nearly a steady 100% rating from our weekly QA). - Work Quality:
- Call Center Services for E-Commerce Operating SystemProject Type: Call CentersReview Date: 3 April, 2023If we approach them with last-minute requests, they prioritize them and go quickly into action. Our products and processes are complicated, so they did a good job doing the initial setup of our project. We communicate via email and chat rooms, and theyre available and responsive. Agents attend to customers across different time zones within the guaranteed response hours that we have set. (Verified via email)Rating:
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If we approach them with last-minute requests, they prioritize them and go quickly into action. Our products and processes are complicated, so they did a good job doing the initial setup of our project. We communicate via email and chat rooms, and theyre available and responsive. Agents attend to customers across different time zones within the guaranteed response hours that we have set. (Verified via email) - Work Quality:
- BPO for Apparel & Fashion BrandProject Type: BPOReview Date: 30 March, 2023The client has been working with WOW24-7 since December 2019, and the engagement is ongoing. The WOW24-7 team answers the tickets and provides customer service via email between Monday and Sunday. The client feels that the account manager is always available and responsive for discussions and resolving issues. It is crucial to the client because one needs to be reactive. Precisely, it is what the client gets from WOW24-7. It excels in swift recruitment and offers competitive pricing.Rating:
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The client has been working with WOW24-7 since December 2019, and the engagement is ongoing. The WOW24-7 team answers the tickets and provides customer service via email between Monday and Sunday. The client feels that the account manager is always available and responsive for discussions and resolving issues. It is crucial to the client because one needs to be reactive. Precisely, it is what the client gets from WOW24-7. It excels in swift recruitment and offers competitive pricing. - Work Quality:
- Triage Support for SaaS CompanyProject Type: Managed Service ProvidersReview Date: 26 March, 2023WOW24-7 reduced the client's response time from 40-50 minutes to 3 minutes. To offer 24/7 customer support, the client needed a team to provide triage and 1st response support outside the office hours. The client has noted a significant level of accuracy in triage and swift responses. The agency's back office team runs monthly catchups, ensuring the project runs smoothly. (Verified via email)Rating:
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WOW24-7 reduced the client's response time from 40-50 minutes to 3 minutes. To offer 24/7 customer support, the client needed a team to provide triage and 1st response support outside the office hours. The client has noted a significant level of accuracy in triage and swift responses. The agency's back office team runs monthly catchups, ensuring the project runs smoothly. (Verified via email) - Work Quality:
- Inbound Marketing for Global Travel CompanyProject Type: Inbound MarketingReview Date: 20 March, 2023They provided such a quick onboarding, and I didn't expect the quality to be as good as it is. The WOW24-7 team provided [daily support coverage] to our clients via ZenDesk and our own in-house database. And they transferred onto Salesforce and TalkDesk with us and adjusted to the new platforms quite quickly. (Verified via email)Rating:
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They provided such a quick onboarding, and I didn't expect the quality to be as good as it is. The WOW24-7 team provided [daily support coverage] to our clients via ZenDesk and our own in-house database. And they transferred onto Salesforce and TalkDesk with us and adjusted to the new platforms quite quickly. (Verified via email) - Work Quality:
- 24/7 Customer Support for E-Commerce Services CompanyProject Type: Call CentersReview Date: 16 March, 2023WOW24-7 increased the client's SLA to where it is consistently on target. Previously, the client provided all the support in-house. The client's after-hours were challenging. WOW24-7 provides rolling 24/7 coverage. The client trains the agency's team on its own eDesk, Slack, and telecom services. The shared team made the project uniquely challenging. Nevertheless, the team committed to overseeing three of the client's products. WOW24-7 regularly takes feedback on board and finds solutions.Rating:
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WOW24-7 increased the client's SLA to where it is consistently on target. Previously, the client provided all the support in-house. The client's after-hours were challenging. WOW24-7 provides rolling 24/7 coverage. The client trains the agency's team on its own eDesk, Slack, and telecom services. The shared team made the project uniquely challenging. Nevertheless, the team committed to overseeing three of the client's products. WOW24-7 regularly takes feedback on board and finds solutions. - Work Quality:
- Customer Service Support for Star Maps RetailerProject Type: Call CentersReview Date: 10 March, 2023Now, we are able to cater to the U.S. market in the way we [want] with [...] 24/7 support. We want to come out as a caring and considerate retailer. [...] WOW24-7 agents emotional intelligence and professionalism have done that very well by being empathetic and using the human touch in their interactions with customers. The team answers customer queries, comments, and complaints by live chat or [...] email and responds to social media messages. (Verified via email)Rating:
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Now, we are able to cater to the U.S. market in the way we [want] with [...] 24/7 support. We want to come out as a caring and considerate retailer. [...] WOW24-7 agents emotional intelligence and professionalism have done that very well by being empathetic and using the human touch in their interactions with customers. The team answers customer queries, comments, and complaints by live chat or [...] email and responds to social media messages. (Verified via email) - Work Quality:
- Outsourced Support & Lead Qualification for SaaS PlatformProject Type: Call CentersReview Date: 5 March, 2023The client now benefits from 24/7 coverage, ensuring no missed customer calls or chats. The agency's team adeptly offers 24/7 chat and email support, becoming the initial point of contact for inquiries. WOW24-7 readily adapted to the client's communication and note-taking methods, achieving proficiency in under a month and a half. Previously, the client missed some customer calls or chats, but it never happened again. (Verified via email)Rating:
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The client now benefits from 24/7 coverage, ensuring no missed customer calls or chats. The agency's team adeptly offers 24/7 chat and email support, becoming the initial point of contact for inquiries. WOW24-7 readily adapted to the client's communication and note-taking methods, achieving proficiency in under a month and a half. Previously, the client missed some customer calls or chats, but it never happened again. (Verified via email) - Work Quality:
- Customer Support Operations for Online Therapy PlatformProject Type: Call CentersReview Date: 27 February, 2023WOW24-7 assisted the client's therapy SaaS customers with platform navigation and subscription queries. Its technical support led to a remarkable surge in customer satisfaction and retention rates. The agency is responsive, efficient, and trustworthy. The client praises the agency's customized solutions and efficient agents' work. (Verified via email)Rating:
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WOW24-7 assisted the client's therapy SaaS customers with platform navigation and subscription queries. Its technical support led to a remarkable surge in customer satisfaction and retention rates. The agency is responsive, efficient, and trustworthy. The client praises the agency's customized solutions and efficient agents' work. (Verified via email) - Work Quality:
- Multi-Lingual Tech Support for Development FirmProject Type: Managed Service ProvidersReview Date: 22 February, 2023The agency's agents possess proficiency in five to ten of the world's most prevalent languages, including English, German, French, Spanish, and Portuguese. WOW24-7 offers good service at competitive prices. Its capabilities include explaining the development process, providing cost estimates, and other necessary details. Additionally, the client commends the agency's adeptness in handling email and chat-form conversations, supported by effective templates and sales scripts. (Verified via email)Rating:
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The agency's agents possess proficiency in five to ten of the world's most prevalent languages, including English, German, French, Spanish, and Portuguese. WOW24-7 offers good service at competitive prices. Its capabilities include explaining the development process, providing cost estimates, and other necessary details. Additionally, the client commends the agency's adeptness in handling email and chat-form conversations, supported by effective templates and sales scripts. (Verified via email) - Work Quality:
WOW24-7 Team Bios
- Denys DubnerCEOInspires the team and helps clients
WOW24-7 Clients
- OceanApart
- Spryker
- Les Lunes
- eDesk
- Under Lucky Stars
- Walks
- Circles
- Performio
- Adversus
- App Solution