Siar Residence Review from Google

5.0 ★

Siar Residence's Review Sourced from Google

We’ve been working with EuroCom CX Services for our real estate campaign, and the results have been outstanding. Their team has been instrumental in helping us connect with potential buyers and renters, streamline our communication processes, and improve overall lead conversion. EuroCom CX has a deep understanding of the real estate industry, and their tailored solutions really made a difference in how we manage inquiries, follow-ups, and customer engagement. Their multilingual support allowed us to reach a wider audience, which was crucial for our international property listings. Whether it’s through live chat, phone support, or email, their team is always responsive and professional, ensuring no lead is missed. The customer experience management they provide is exceptional—they ensure every touchpoint with potential clients is smooth and efficient, from initial inquiries to final negotiations. Their ability to capture valuable insights and feedback from customers helped us fine-tune our strategies and better cater to our clients’ needs. If you're in the real estate sector and looking to improve your client engagement and sales process, I highly recommend EuroCom CX Services. Their expertise, flexibility, and commitment to results make them an invaluable partner.

Gaetano Ferrara Review from Google

5.0 ★

Gaetano Ferrara's Review Sourced from Google

I was a EuroCom CX customer for a telecommunications project, and I must say I was extremely satisfied with their work. Their expertise in customer experience management is evident in every aspect of their service. What impressed me most was their ability to provide customized solutions to meet our specific needs. EuroCom CX carefully analyzed our current customer experiences and developed tailored solutions to improve our customers' interactions with our company. Thanks to their knowledge of the telecommunications industry, they provided solutions we hadn't even considered previously. Furthermore, their focus on ensuring a seamless customer experience across every touchpoint was extraordinary. This significantly improved our interactions with our customers and created a foundation for their loyalty and increased satisfaction. Their commitment to innovation was also a significant factor in our collaboration. EuroCom CX has provided us with cutting-edge technology platforms that have allowed us to improve our business efficiency, obtain real-time feedback from our customers, and optimize our operations to achieve our business goals. Finally, their excellent customer service and technical support have been impeccable. Their team has been responsive, professional, and available to answer all our questions and resolve any issues we encountered during our collaboration. In summary, I highly recommend EuroCom CX to any telecommunications company looking to improve customer experience, increase customer loyalty, and achieve business results. Their expertise, customized solutions, focus on customer experience, and commitment to innovation have been key factors in our successful collaboration.

Josè Freitas Review from Google

5.0 ★

Josè Freitas's Review Sourced from Google

As a client in the automotive industry, I had the pleasure of partnering with EuroCom CX to enhance our customer experience and ultimately increase and upscale our clientele. Working with EuroCom CX has been a game-changer for our business, and we are grateful for the exceptional support and guidance they have provided us. One of the most significant ways EuroCom CX helped us was by providing customized solutions that catered to our unique needs and requirements. Through a thorough analysis of our existing customer experience, EuroCom CX identified areas of improvement and developed tailored solutions to enhance our customer engagement and satisfaction. These solutions were not generic but tailored to our business, which made a significant difference. EuroCom CX's focus on delivering a seamless customer experience across all touchpoints was another critical factor in our success. From the initial contact to post-sale follow-up, EuroCom CX ensured that each customer interaction was seamless and consistent. This approach fostered customer loyalty and enhanced the chances of repeat business and positive referrals, ultimately leading to increased clientele. We were particularly impressed by EuroCom CX's commitment to technology and innovation. The company's sophisticated platforms integrated seamlessly with our existing systems, providing real-time insights into customer behavior and preferences. This data allowed us to make informed decisions and optimize our operations to drive revenue growth and expand our clientele. Finally, EuroCom CX's excellent customer service and support were outstanding. The team was responsive, knowledgeable, and professional, always going above and beyond to ensure our satisfaction. This level of support helped us to build a strong relationship with EuroCom CX and provided us with the confidence to trust them with our business needs. Overall, partnering with EuroCom CX has been one of the best business decisions we have made. Through their personalized approach, focus on delivering a seamless customer experience, commitment to technology and innovation, and excellent customer service, EuroCom CX helped us increase and upscale our clientele. We highly recommend EuroCom CX to any business seeking to enhance their customer experience and drive growth.

Johnson Legal PLLC Review from Google

1.0 ★

Johnson Legal PLLC's Review Sourced from Google

As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.

Demetri Karoutsos Review from Google

5.0 ★

Demetri Karoutsos's Review Sourced from Google

Outstanding After-Hours Answering Service – Highly Recommend for Service-Based Businesses We've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider. What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity. Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience. If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team. Demetri Karoutsos Director, CareMaster

Scott Lady Review from Google

5.0 ★

Scott Lady's Review Sourced from Google

Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently. Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly. I highly recommend giving them a shot for your call inbound call needs.

Mr. John Review from Google

1.0 ★

Mr. John's Review Sourced from Google

If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.

Valupack Gaming Review from Google

1.0 ★

Valupack Gaming's Review Sourced from Google

Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.

Alece Peterson Review from Google

1.0 ★

Alece Peterson's Review Sourced from Google

I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly. The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.

Rise Wu Review from Google

1.0 ★

Rise Wu's Review Sourced from Google

How many times a day do you call? No voice mail, just random numbers saying Scotiabank. Apparently it’s Optima Communications on behalf of Scotiabank. I don’t know what you want but friggin stop calling. I block one number and there are more!

A Better World View Review from Google

2.0 ★

A Better World View's Review Sourced from Google

I was receiving numerous calls from different numbers, all saying Scotiabank, so finally, I tried calling the number back and then I googled it. I phoned the official number and spoke with reception who told me it was a marketing call and she offered to remove me from the calling list that’s the only reason that they get an extra star. I felt quite anxious about all these calls. I do not know if it’s actually a scam or not

Hitha surendranath Review from Google

1.0 ★

Hitha surendranath's Review Sourced from Google

Received multiple calls from different people claiming to be working with Scotiabank. They call at odd hours and when blocked with one number, try and call from another. They are relentless and won’t stop harassing normal hardworking people. Absolute menace.

Vidal Esono mba Review from Google

5.0 ★

Vidal Esono mba's Review Sourced from Google

I appreciate the company's focus on quality and customer experience. Employees understand the importance of delivering excellent service and there is a strong commitment to maintaining high standards.

Lauretta Langley Review from Google

5.0 ★

Lauretta Langley's Review Sourced from Google

Partnering with CallTel helps you to keep focus on the big things while they help you take care of the little important things that matter to your business.

Rafunzel Eleazar Review from Google

5.0 ★

Rafunzel Eleazar's Review Sourced from Google

Go Hire Virtual has helped me improve my skills as an aspiring Virtual Assistant. They provide excellent training and ensure that I am fully prepared to assist and effectively meet with clients

Jewel B Review from Google

5.0 ★

Jewel B's Review Sourced from Google

Go Hire Virtual provided a great learning experience and support for aspiring virtual assistants. The training and guidance helps aspiring virtual assistant build confidence and develop skills needed to start working with clients. Highly recommended for anyone who wants to start a VA career.

Christina P Review from Google

5.0 ★

Christina P's Review Sourced from Google

Being a family owned & operated business for 75+ years, we were looking to try something new. Having a VA work for us was one of those changes we wanted to implement. Go Hire Virtual has been wonderful to work with right from the start and having a VA join our team has been a great success. Our virtual assistant, BEA SON, has been nothing short of phenomenal! She has now been with us for 1 full year and we hope to have her for years to come. BEA SON handles customer inquiries, schedules service appointments, and follows through with all tasks asked of her. I appreciate her positive attitude and her professionalism, which shows every day. Her help has given me the time to focus on other strategic products to help better our business. Thank you very much BEA SON and GHV! We are truly grateful to have you all. It has been a pleasure working together.

Basil Salah Review from Google

5.0 ★

Basil Salah's Review Sourced from Google

Working at Contact Center Source has been a truly motivating and enjoyable experience. The workplace is full of energy, enthusiasm, and a fun atmosphere that makes every day engaging. Colleagues are always approachable, supportive, and willing to help, which creates an environment of teamwork and collaboration. I would especially like to thank Derrick Miller for his tremendous efforts and dedication. He has always gone above and beyond to make work smoother and more successful. More than just a manager, he has been like an older brother, offering guidance, understanding, and genuine support. I’m grateful to be part of such a positive and encouraging environment

Mohamed Shazly Review from Google

5.0 ★

Mohamed Shazly's Review Sourced from Google

This company is absolutely amazing! They are professional, organized, and always deliver on what they promise. Communication is clear and friendly, and they make the whole process simple and smooth. It’s rare to find a team that works with such honesty and dedication. I highly recommend them to anyone looking for reliable and trustworthy service

Habiba Essam Review from Google

1.0 ★

Habiba Essam's Review Sourced from Google

I had a very disappointing experience with this agency. The level of unprofessionalism, especially from the manager [O****], was unacceptable. Poor communication, lack of organization, and an overall dismissive attitude made working with them frustrating. I would not recommend working with them

Simaran Chaudhary Review from Google

5.0 ★

Simaran Chaudhary's Review Sourced from Google

I had done my internship and best place to learn and grow,I completed my internship in the Sampling Department, where my supervisor's behavior was very polite and respectful best brand and their clothes....

kratika singh Review from Google

5.0 ★

kratika singh's Review Sourced from Google

“Great company for work. Management is so supportive and having friendly environment.” Salary and incentives are generally paid on time, and in many cases are substantial. “On‑time salary and huge incentives are paid to almost everyone here.” Employees value flexible timings, project bonuses, and transport perks like one‑way cab services.