Giles Strong Review from Google

5.0★

Giles Strong's Review Sourced from Google

Reexia has been a game-changer for our business. Their expert guidance in implementing CRM tools streamlined our entire sales process, making it more efficient and effective. On top of that, their SEO advice helped boost our online visibility significantly. Professional, insightful, and a pleasure to work with—highly recommended

Jessica Michalak Review from Google

1.0★

Jessica Michalak's Review Sourced from Google

Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would follow up. No one ever did. Our IT team confirmed multiple times that it wasn't an issue on our end but that was what Nexa claimed it to be. After sending two additional emails with no response, I finally emailed to cancel. Only then did I hear back, receiving a cancellation form and a generic “sorry to see you go.” Don’t waste your time. This is not a legitimate answering service if customer support is essentially nonexistent.

James Sims Review from Google

1.0★

James Sims's Review Sourced from Google

I have had the worst experience with Answering Service Care. They had problems signing me up with google voice never completing the onboarding but still charging monthly. I called several times to resolve issue and they keep sending bills. I do not like to leave negative reviews but need to warn others about this business. They are not professional. Go anywhere else.

Sondra H Review from Google

5.0★

Sondra H's Review Sourced from Google

We recently started using this answering services and have been genuinely impressed. They’ve helped us capture more referrals than ever before, and they are consistently easy to work with, The team is responsive, professional, and makes a real difference in how smoothly our front end runs. Jessica V. has made this seamless for me and as a practice owner, I need as many time saving minutes I can get.

Tony Junkin Review from Google

5.0★

Tony Junkin's Review Sourced from Google

Excellent choice if you are looking for an answering service! I compared several companies and this one seemed to be the best of all of them and it has been wonderful! Jessica and Deb were great helping get everything set up and they are very responsive. The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!

Nicole Michaelson Review from Google

5.0★

Nicole Michaelson's Review Sourced from Google

Nice new building, clean, and warm. Or maybe that warmth is just from everyone always smiling there! Never seen so many smiles in a work place. If you haven't already, and your looking for a job, you should check them out!

LinMo Review from Google

5.0★

LinMo's Review Sourced from Google

Porting my phone number over to Answer First was ver easy and simple. Allison was quick to find answers to my concerns and walked me through the process efficiently. I am really happy with my experience.

Justine Karren Review from Google

5.0★

Justine Karren's Review Sourced from Google

Recently signed up with AnswerFirst and couldn't be happier! We've also received nothing but positive feedback from our clients. We also contacted support for the first time and our request was completed within a half-an-hour of creating the ticket.

Karen Mason Review from Google

1.0★

Karen Mason's Review Sourced from Google

Extremely disappointed. After assuring me that they could pre-qualify callers, they decided that they really couldn't do that and re-wrote the scripts in such a way that I might as well use AI or even a simple voice activated call routing system. They declined even the simplest request: I wanted them to add callbacks to the first available time slot on my schedule -- NOT to schedule the callback time with the client, just to put the message on MY calendar so I would have time carved out to return the call. For some reason that was too hard for them. They did, however, send me messages that were supposedly for me, even though I had never forwarded my lines to them.The response below says they couldn't schedule a callback without the callers permission, which only proves my point that they didn't listen so they didn't get it: all I wanted them to do was add the message to call back to my calendar rather than just taking a message. How is that doing anything without the caller's consent? It was just meant to block time in MY day. Nothing more.If you couldn't qualify callers in your environment, you should have said so when I asked.

Cathy Review from Google

1.0★

Cathy's Review Sourced from Google

Check around before using this company. You get charged extra for holidays (there is nothing in my contract that says that), there are hidden fees (they will tell you there are none), and their prices are a lot higher than other answering services. You will pay through the nose to cut ties with them. Their customer service is awful. Our customers would wait on hold for long periods of time and when they did answer, they were hard to understand and the call service didn't seem to know what they were supposed to do (even with a written script). I'm sure we lost more than a few jobs because of this. AMTI was once a preferred vendor for our Franchise but they lost that status and now I know why.Edit to AMTI's response: My review stands. There were more than a few occasions that the call service did a lousy job. When we called to find out why, the same excuses were used; we are in a storm situation, we are understaffed, etc. My contract, that I signed in or around 2017 has nothing about the 30 day cancellation. The $61.38 prorated fee was not for actual calls. We had already changed to another approved vendor. It was for their multiple fees and holiday fees (yes, you pay extra for holidays). These are my issues and there are many more franchises that have even more problems with them. It's also the reason AMTI is no longer a Preferred Vendor with our Corporate Office.

Saher Gouda Review from Google

1.0★

Saher Gouda's Review Sourced from Google

I can’t tell you how many times our calls were not picked up in the agreed upon timeframe. This weekend we saw a customer wait 6 minutes for a rep to answer. Service has gone significantly downhill.

Chloe Olsen Review from Google

5.0★

Chloe Olsen's Review Sourced from Google

Whenever our office gets busy and we can't get to each caller right away, we roll our calls over to AnswerMTI. Their professional receptionist service is perfect for us as we're able to ensure every caller gets the personalized attention we strive to deliver.

Mr. John Review from Google

1.0★

Mr. John's Review Sourced from Google

If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.

Valupack Gaming Review from Google

1.0★

Valupack Gaming's Review Sourced from Google

Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.

Alece Peterson Review from Google

1.0★

Alece Peterson's Review Sourced from Google

I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly.The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.

Meghna Laha Review from Google

5.0★

Meghna Laha's Review Sourced from Google

I am an international student in the US and was impressed with the company's turnaround time, quality of work, and the support that they have provided. I got my value for money. The experience was, in fact, fantastic for the job I needed. I would request all other customers to give Precision Consulting a chance and make their own lives beautiful. Best of luck, Precision and Cheers!

Loly Emad Review from Google

1.0★

Loly Emad's Review Sourced from Google

I had a very disappointing experience with this service. Despite paying a very high fee, the feedback I received was minimal and lacked any meaningful engagement. Instead of addressing the concerns I brought up, the response simply repeated what I had already submitted, with no justification or helpful input. I expected personalized guidance, especially given the cost, but unfortunately, the service did not meet even basic expectations. I would not recommend this to other students seeking real academic or research support.

Kayla Steltenkamp Review from Google

1.0★

Kayla Steltenkamp's Review Sourced from Google

Please listen to me...do NOT even try. Their company is run by a bot until you might FINALLY get an answer. For someone who you want to help you write or edit, this isn't it. They should have more personalization from the start. In my intial email I wrote back that I was turned off by the "bot" answer. Then they followed up and I went back and forth with "Aaron" that his information about my area of research was wrong, that I wished he was more personal, and that if he couldn't reply with a genunie response I'd share out. Sure enough every reply was a blanket response from "Aaron" letting me know I could call their company for more information. There are great companies out there who are REAL from the START. Keep looking! Do not give your money to a company who can't even try to engage and didn't train their bot to filter when they needed a person to take over.

Chris Lumauig Review from Google

5.0★

Chris Lumauig's Review Sourced from Google

SAS Customer Service is superb! Very responsive and prompt. They were able to assist and execute the requested updates to our account effectively and efficiently.

Donna Arsenault Review from Google

5.0★

Donna Arsenault's Review Sourced from Google

We have been with them since February 2004. We are a fuel oil company with HVAC service that requires our services 24/7. They are fantastic! NO missed calls and remain consistent. I think that kind of service is hard to come by in these times. We are happy with the services they provide for us!

Kyle Schappachar Review from Google

5.0★

Kyle Schappachar's Review Sourced from Google

They're fantastic! They've always been so helpful and were amazing when we made some adjustments to our handling of after-hours service-related calls. They implemented my full troubleshooting flow and it was easy from start to finish. Highly recommend!

Anjali Nawal Review from Google

5.0★

Anjali Nawal's Review Sourced from Google

Starting my internship with Protovo by my first year of engineering and becoming the junior software engineer at Protovo, it was really a great experience and time with a company like this where i got to know about many of the latest technologies and one with great work culture which every person dream for. A great boss is always a one people want in company and here I got three. Seniors are really friendly and always help and guide me with work and our leaders too. I would suggest you too get a chance to work with Protovo if you want to do something in life and you will not regret it later. Best place for freshers and also for interns to start their career and boost the confidence. Go with Protovo #protovian

Aakanksha Dadhich Review from Google

5.0★

Aakanksha Dadhich's Review Sourced from Google

Working in protovo solutions gives me learning in new technologies and explore my skills. Company has friendly environment and work ethics.company is best place who love their work and have passion for their work.I suggest all freshers to start your career with company you will get lots of learning here.

Connie Hansen Review from Google

5.0★

Connie Hansen's Review Sourced from Google

I had used Direct Line with a previous employer, and when I started a new role with a new organization I was able to get them connected and it has been great! Some hiccups here and there but Direct Line has fantastic Customer Service. Their response times and resolution are awesome! My team is very happy.

john evans Review from Google

5.0★

john evans's Review Sourced from Google

As a business owner, the value of first impressions is crucial to customer engagement and retention. I receive compliments from my clients on a regular basis. I'm thankful to have chosen Direct Line to rep my business.

Kathy Elder Review from Google

5.0★

Kathy Elder's Review Sourced from Google

Our company has partnered with Direct Line for many years. Their representatives are specially trained to handle our calls, 24/7, 365 days per year. They do a great job overall! When we have a question or concern, they spring into action and provide their reps additional training and coaching. I highly recommend Direct Line!

Nick Crabtree Review from Google

5.0★

Nick Crabtree's Review Sourced from Google

We've had a great experience working with Answer Force across several of our brands. Their team is great, and have helped us improve how we handle incoming calls, making sure our customers are taken care of when they reach out.What really stands out is the level of service and support from their team. Cortnee, Shanna, Lilu, Jason, and Kristen have all been fantastic to work with. They're responsive, knowledgeable, flexible, and always willing to help us fine-tune our call flows and processes based on the needs of each individual brand.

Elizabeth Borkowski Review from Google

5.0★

Elizabeth Borkowski's Review Sourced from Google

We recently had a demo with Eimaan Khan and were very impressed with the experience. Eimaan was professional, knowledgeable, and made the entire process seamless from start to finish. She took the time to understand our firm's specific needs and walked us through the service with clarity and efficiency. The Answer Force website is very intuitive and easy to navigate, making getting started straightforward. We highly recommend reaching out to Eimaan if you are considering this service for your firm.

Sarah Shea Review from Google

5.0★

Sarah Shea's Review Sourced from Google

AnswerForce has been great for our business! We have been using it for 3+ years now as our business receives a high volume of calls. AnswerForce never fails to capture all the relevant information from the caller and ease the caller's concerns. Because of the great job AnswerForce has done, we recently opened up a second call line for another part of our business. Also, their customer service team, specifically Eimaan Khan, has been incredibly helpful in getting us set up and answering any questions we may have. Highly recommend!

D Waters Review from Google

5.0★

D Waters's Review Sourced from Google

We’ve been using Call Force Global for after-hours call coverage at our automotive business and it’s been a positive experience. Their team is responsive, professional, and helps ensure we don’t miss customer calls when we’re closed.What I appreciate most is the transparency. We have visibility into call activity and outcomes, and their technology makes it easy to stay informed without adding extra work to our team.Reliable service and easy to work with.

yigal matusevitz Review from Google

5.0★

yigal matusevitz's Review Sourced from Google

We’ve been working with Call Force Global for customer service support, VA services, and some lead generation. It’s been nice having a team that can adapt to what we need instead of forcing a one-size-fits-all approach.They helped put together a solution that fit our workflow, and the technology makes it easy to see what’s happening without a lot of back and forth. Overall, it’s taken some pressure off our team and helped us stay more organized as we’ve grown.

Sargon S Review from Google

5.0★

Sargon S's Review Sourced from Google

Call Force Global handles our after-hours calls and bookings. We were missing calls before but now thanks to them, never again. The team is fully focused now and have been working to their best thanks to their help. No complaints at all and would definitely recommend to anyone in this field. GOD BLESS

Michael Konomanyi Review from Google

5.0★

Michael Konomanyi's Review Sourced from Google

Smart Outsourcing Solution took us from zero to a fully operational, globally capable support team in record time. We have worked with this team for a number of years now and could not be happier with our team members.They recruited and onboarded top‑tier talent with them available and ready to go as soon as we needed, and also handled all compliance and payroll headaches.Thanks to SOS’s 24/7 tech‑support desk, our new team now supports Fortune 500 customers across three continents without a hitch; issues are resolved in minutes, not days.Weekly progress calls keep us fully informed while their proactive approach means we scale smoothly, with no need to set up a local entity.If you want a turnkey way to build a remote team that can confidently serve the world’s biggest enterprises (complete with rock‑solid tech and SaaS support) I can’t recommend Smart Outsourcing Solution highly enough.

ben howlett Review from Google

5.0★

ben howlett's Review Sourced from Google

We were overwhelmed by seasonal spikes in customer enquiries, plant care scheduling, and online orders across multiple garden centres. Smart Outsourcing Solution’s Employer of Record (EOR) service helped us quickly hire a remote horticulture support team in the Philippines, handling compliance, payroll, and onboarding end‑to‑end. Result: faster response times, better stock and planting coordination, and the ability to scale our support across Southeast Asia without setting up local entities.Project OverviewWe needed reliable admin and customer support coverage to manage planting schedules, subscription garden kits, and care advice lines during peak growing months. SOS acted as our EOR, standing up a trained offshore workforce that now supports order management, chat support, and seasonal campaigns.What Do You Like the Most About Working with Smart Outsourcing SolutionThey understood seasonal labour swings and let us scale remote teams up or down without HR complexity. Compliance and payroll were fully managed, so we could focus on growing healthy gardens — not navigating labour law.What Can Smart Outsourcing Solution Improve on FurtherA self-serve forecasting tool tied to our sales cycles would help us plan headcount ahead of spring and holiday promotions.Results & RecommendationIf you run a gardening or horticulture business and need flexible staffing, an Employer of Record (EOR) partner in the Philippines is a cost‑effective, compliant way to support growth, customer care, and seasonal demand across Southeast Asia.

Robert Greene Review from Google

5.0★

Robert Greene's Review Sourced from Google

Great service! Martin, Phil and the team really delivered for me when I needed help with the project. They found the staff I needed who were highly trained and competent, so it was a seamless process that made everything easier. Highly recommended.

Lauretta Langley Review from Google

5.0★

Lauretta Langley's Review Sourced from Google

Partnering with CallTel helps you to keep focus on the big things while they help you take care of the little important things that matter to your business.

William Dixon-Saunders Review from Google

5.0★

William Dixon-Saunders's Review Sourced from Google

Working with Task Virtual has been a fantastic experience! Their team is responsive, professional, and always delivers excellent results. They’ve taken a tremendous load off my shoulders, and I now have the bandwidth to focus on the things that matter most. I can’t recommend Task Virtual enough to anyone looking for reliable assistance.

Kevin Porter Review from Google

5.0★

Kevin Porter's Review Sourced from Google

Had an excellent experience with my first VA project at Task Virtual. Affordable, great communication, and great execution on my required task. Would recommend as a first time VA user.

Ishika Parasrampuria Review from Google

5.0★

Ishika Parasrampuria's Review Sourced from Google

I recently engaged with Task Virtual, and I must say it has been a game-changer for my productivity. The team's virtual assistance services are top-notch, providing efficient support across various tasks.Infact, their virtual assistants are not only skilled but also adaptable, seamlessly integrating into my workflow. From managing emails to scheduling appointments, they handle tasks with precision and attention to detail. The communication is prompt, and they consistently meet deadlines.What sets Task Virtual at a different level is their commitment to security and confidentiality. I felt reassured knowing that my sensitive information was handled with the utmost care.Overall, I highly recommend it to anyone seeking reliable virtual assistance services. They've significantly lightened my workload, allowing me to focus on core aspects of my business.

Basil Salah Review from Google

5.0★

Basil Salah's Review Sourced from Google

Working at Contact Center Source has been a truly motivating and enjoyable experience. The workplace is full of energy, enthusiasm, and a fun atmosphere that makes every day engaging. Colleagues are always approachable, supportive, and willing to help, which creates an environment of teamwork and collaboration.I would especially like to thank Derrick Miller for his tremendous efforts and dedication. He has always gone above and beyond to make work smoother and more successful. More than just a manager, he has been like an older brother, offering guidance, understanding, and genuine support.I’m grateful to be part of such a positive and encouraging environment

Mohamed Shazly Review from Google

5.0★

Mohamed Shazly's Review Sourced from Google

This company is absolutely amazing! They are professional, organized, and always deliver on what they promise. Communication is clear and friendly, and they make the whole process simple and smooth. It’s rare to find a team that works with such honesty and dedication. I highly recommend them to anyone looking for reliable and trustworthy service

Habiba Essam Review from Google

1.0★

Habiba Essam's Review Sourced from Google

I had a very disappointing experience with this agency. The level of unprofessionalism, especially from the manager [O****], was unacceptable. Poor communication, lack of organization, and an overall dismissive attitude made working with them frustrating. I would not recommend working with them

smcsmc Review from Google

5.0★

smcsmc's Review Sourced from Google

I have been shopping and dining here ever since it was first built. Always get what I went for.