Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs. 

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

AI × Sort by: Avg Hourly Price: High to Low ×
  • AI workers, managed like staff

    The AR Dept is a managed AI staffing function. We build, deploy and manage Agent Resources, AI workers managed like staff, for owner-managed, admin-heavy businesses. We handle scoping, build, integration and ongoing management, so a business can take on more work without adding headcount...

    Top Services:

    • AI Development
    • Staff Augmentation
    • BPO
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    Manchester, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    1 Project Listed
  • Inteligencia aplicada a negocio

    Yarvia es una consultora especializada en automatización de procesos e inteligencia artificial aplicada a empresas. Diseñamos soluciones a medida con agentes de IA, asistentes de voz, chatbots, automatización documental e integraciones entre CRM, ERP y otras herramientas. Nuestro enfoque parte de...

    Top Services:

    • AI Development
    • Business Consulting
    • Call Centers
    • ERP Consulting
    • CRM Consulting
    • Show more
    Location
    Paiporta, Spain
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    $1,000 - $10,000
  • AI Solutions For Businesses

    SwiftCall is a Chicago-based AI automation agency that helps businesses streamline communication through 24/7 AI-powered call answering, lead capture, appointment booking, workflow automation, and customer engagement solutions. By combining intelligent voice agents with custom automation systems, SwiftCall...

    Top Services:

    • Digital Services
    • Web Design
    • AI Development
    • CRM Consulting
    • Cloud Consulting
    • Show more
    Location
    Naperville, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
  • Outsource Your Headaches

    Newton Workforce is a multidisciplinary workforce and outsourcing company based in Lebanon, providing integrated business support solutions across Lebanon and the region. We assist startups, SMEs, multinational corporations, NGOs, and investors with Employer of Record (EOR), payroll management, HR...

    Top Services:

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    • Translation Services
    • Show more
    Location
    Lebanon, Oregon
    Number of Employees
    100 - 249
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Your Trusted 360° Business Growth Partner

    Blue Waves Media is a leading Digital Marketing Company in Kolkata helping businesses grow with innovative, result-driven digital solutions. We specialize in WhatsApp Marketing Services, WhatsApp Business API, Google RCS Messaging, Bulk SMS Services, CRM Solutions, Cloud IVR Solutions, SEO Services, Social...

    Top Services:

    • Social Media Marketing
    • Digital Marketing
    • Web Development
    • Mobile App Development
    • CRM Consulting
    • Show more
    Location
    Kolkata, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Portfolios Count
    1 Project Listed
  • AI Systems For Real Businesses

    Kash is an AI automation and RevOps consultancy in the Phoenix Valley. We build AI systems that answer and book leads 24/7, run follow-up, and report automatically - priced on results, with a free AI Revenue Audit to start...

    Top Services:

    • AI Development
    • Digital Marketing
    • Business Consulting
    • Social Media Marketing
    • Content Marketing
    • Show more
    Location
    Mesa, Arizona
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Qualified B2B meetings on a pay-per-result basis no retainers, only results.

    Kräfte helps B2B companies fill their pipeline without the guesswork. We run outbound sales development end to end finding the right decision-makers, starting conversations through cold calling and targeted outreach, and booking meetings only once a prospect is properly qualified. Because we charge per...

    Top Services:

    • Direct Marketing
    • Call Centers
    • BPO
    • Market Research
    • Digital Marketing
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • See Differently

    Mirrorline Marketing is a marketing agency and sales coaching company. We create, build and scale businesses in any industry, worldwide, combining strategy, branding, websites, ads and SEO with real sales training...

    Top Services:

    • Logo Design
    • Digital Strategy
    • Branding
    • eCommerce Development
    • WordPress Website Design
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • We are a Software Development Company with 30+ years of experience and expertise in AI.

    We have expertise in all the latest software development platforms and frameworks to develop AI-enabled Mobile and Web Applications within your budget and Timeline. Our AI-based development platform gives you complete clarity on the SDLC process and allows our developers to finish a project 10X faster...

    Top Services:

    • Mobile App Development
    • AI Development
    • Software Development
    • Web Development
    • Call Centers
    • Show more
    Location
    West Vancouver, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $80/hr
    Minimal Budget
    $1,000 - $10,000
  • Ship Software 3× Faster. Fewer Bugs. Lower Cost.

    RG INSYS is an AI-native engineering firm dedicated to architecting and deploying high impact software solutions. We specialize in building custom LLM integrations, autonomous agentic workflows, and scalable RAG pipelines, helping modern enterprises harness the power of intelligent automation to drive growth...

    Top Services:

    • AI Development
    • Mobile App Development
    • Software Development
    • IT Services
    • DevOps Consulting
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $80/hr
    Minimal Budget
    $1,000 - $10,000
  • AI automation for small business

    Sellstack AI builds AI automation for small businesses on the Sunshine Coast and across Australia: AI receptionists that answer every call, instant lead follow-up, online booking, CRM pipelines and Google review automation...

    Top Services:

    • Digital Strategy
    • Reputation Management
    • Digital Marketing
    • Email Marketing
    • AI Development
    • Show more
    Location
    Peregian Beach, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $75/hr
    Minimal Budget
    Under $1,000
  • Connecting talent and technology

    NAM Info Inc. is a technology-forward talent management organization dedicated to bridging the gap between industry leaders and exceptional human resources. They pride themselves on delivering quality candidates, deep industry coverage, and knowledge-based training for consultants. Their commitment to...

    Top Services:

    • Digital Services
    • Staff Augmentation
    • IT Services
    • Call Centers
    • Show more
    Location
    Jersey City, New Jersey
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
  • A Trusted Technology & Data Solutions Provider

    Multitech IT is an Australia-based technology and data solutions provider that delivers IT support and digital solutions designed to help businesses operate more efficiently, securely, and reliably. With more than 10 years of experience and 250+ projects completed, the company provides tailored technology...

    Top Services:

    • IT Services
    • Big Data Analytics
    • Managed Services
    • Call Centers
    • Market Research
    • Show more
    Location
    Benowa, Australia
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
  • B2B meetings booked. You pay only for held ones.

    Apex Mainline is a B2B appointment setting company based in Hungary. We find the decision makers at companies that fit your offer, reach them by cold email and book the meeting straight into your calendar. You only pay for meetings that actually happen...

    Top Services:

    • Call Centers
    • Digital Marketing
    • Email Marketing
    Location
    Debrecen, Hungary
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
  • Book More B2B Appointments, Faster

    DemandNexus helps B2B technology companies generate pipeline through appointment setting, ABM campaigns, intent marketing, lead generation, and multi-channel demand generation services...

    Top Services:

    • Public Relations
    • Digital Strategy
    • Digital Services
    • Advertising
    • Email Marketing
    • Show more
    Location
    Pune, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
  • Delivering the best solutions with AI

    Our mission is to empower businesses with AI voice and chat agents that never miss a call, provide natural human-like conversations, and reduce operational costs all while improving customer satisfaction and efficiency.Our solutions help companies improve productivity, deliver exceptional customer...

    Top Services:

    • Software Development
    • AI Development
    • Digital Services
    • Web Development
    • Digital Marketing
    • Show more
    Location
    Durham, North Carolina
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $10,000 - $25,000
  • We Design. Automate. Elevate. AI-Powered Digital Agency in Morocco.

    Haimaze is a 360° digital agency based in Rabat, Morocco. We combine human creativity, artificial intelligence and marketing automation to transform brands across Morocco, Europe, MENA and Africa. 270+ projects delivered, 170+ clients, 90+ companies automated...

    Top Services:

    • Digital Services
    • Branding
    • Design Services
    • Reputation Management
    • Web Development
    • Show more
    Location
    Rabat, Morocco
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Most Affordable AI Interview Software That Screens Every Applicant. You Interview Only The Best.

    InterviewFlowAI is an AI-powered candidate screening platform that automates early-stage candidate screening through two-way phone, audio, and video interviews at just $0.99/interview. It lets recruiters set up entire screening processes with complete control and provides the best context + AI latency during...

    Top Services:

    • HR Outsourcing
    • Phone Answering Services
    • Transcription Services
    • Customer Support
    • BPO
    • Show more
    Location
    Bengaluru, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • Never miss the call that becomes your next case.

    Insight Dev Ltd builds Lexidesk, an AI intake system exclusively for consumer-facing law firms. We help firms answer every call and web enquiry around the clock, qualify and score leads against their own criteria, book consultations, and sync everything into their CRM automatically. Our team works hands-on...

    Top Services:

    • AI Development
    • Phone Answering Services
    • Call Centers
    • Customer Support
    • CRM Consulting
    • Show more
    Location
    Glasgow, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
  • 24/7 HIPAA-Compliant Medical Answering Services

    HealthCare Call Center provides 24/7, HIPAA-compliant medical call answering and appointment support for healthcare practices across the U.S. Our U.S.-based team ensures every patient call is handled with care and confidentiality...

    Top Services:

    • Digital Services
    • Advertising
    • Staff Augmentation
    • BPO
    • Call Centers
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • Beyond Standard Solutions

    Transform Targets helps organizations scale operational capacity without increasing internal overhead. We provide skilled professionals who integrate directly into existing workflows, enabling businesses to operate efficiently while maintaining full visibility and control. Our focus is simple: support the...

    Top Services:

    • BPO
    • Customer Support
    • Logistics
    • Call Centers
    • Business Consulting
    • Show more
    Location
    McKinney, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
  • SDR Teams, Lead Generation & Call Center Services for B2B Companies

    Munzai Solutions provides B2B call center services covering cold calling, inbound call management, and customer support, with each engagement staffed by dedicated SDRs working 40 hours per week. The call center company's packages include a US-based dialer, project manager, and weekly reporting...

    Top Services:

    • Customer Support
    • Business Consulting
    • Call Centers
    • Email Marketing
    • CRM Consulting
    • Show more
    Location
    Manchester, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    12 Projects Listed
  • Your Digital Partner, On Your Ways Of Success

    Empowering UAE businesses with a human touch. TechSolutionor delivers premium Web Design, App Development, and Branding solutions designed for the modern Middle Eastern market. We prioritize clear communication and real-world results over tech jargon. From SEO optimization to custom software, were here to...

    Top Services:

    • Graphic Design
    • Web Development
    • UI/UX Design
    • SEO
    • Mobile App Development
    • Show more
    Location
    Dubai, United Arab Emirates
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
  • Flexible. Scalable. Exceptional

    ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...

    Top Services:

    • Customer Support
    • Managed Services
    • IT Services
    • BPO
    • Call Centers
    • Show more
    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000
  • Vserve Ebusiness Solutions

    VerifiedVerified by the DesignRush team for authenticity and credibility.
    All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.

    Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...

    Top Services:

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Show more
    Location
    New York City, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
  • We Focus On Customer Service So You Can Focus On Your Business.

    Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...

    Top Services:

    • Business Consulting
    • Call Centers
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Sioux Falls, South Dakota
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $50,000 & Up
  • LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...

    Top Services:

    • IT Services
    • BPO
    • Call Centers
    • Customer Support
    • AI Development
    • Show more
    Location
    Hanoi, Vietnam
    Number of Employees
    100 - 249
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
  • Delivering Work With Faith

    Capanicus is VoIP Call Center Software development Company, Our Team has 16+ years of exprience in software development, technology, consulting, system integration, cloud computing, mobile app development, and data analytics. Our team make sure sure that your business prospers in digital era by combining the...

    Top Services:

    • AI Development
    • IoT
    • Mobile App Development
    • Software Development
    • Call Centers
    • Show more
    Location
    Mohali, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed
  • Lead Generation At Startup Speed

    Startupr is an outbound lead generation agency built for B2B startups that need predictable pipeline without hiring an in-house SDR team...

    Top Services:

    • Digital Services
    • BPO
    • Call Centers
    Location
    Orange County, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Innovating Today, Shaping Tomorrow

    iTwelve Tech is a web development and digital marketing company based in New Delhi, India, with offices in Dwarka and Gurgaon. Founded with a clear mission to help businesses build, grow, and scale their online presence, iTwelve Tech serves startups, local businesses, and growing brands across India, the...

    Top Services:

    • Branding
    • Digital Marketing
    • SEO
    • PPC
    • AI Development
    • Show more
    Location
    Gurgaon, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed
  • Managed nearshore BPO teams for regulated operations

    Actigy BPO helps companies build and run managed nearshore operations teams across Central and Eastern Europe. We support finance, compliance, healthcare, customer support, technical support, IT/QA, AI data operations, and back-office workflows with documented SOPs, trained operators, QA, and measurable...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Accounting
    • HR Outsourcing
    • Show more
    Location
    Marbella, Spain
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Where Top Talent Delivers Limitless Results

    LimTC builds dedicated customer support, customer success, and operations teams for growing businesses. Based in Ukraine since 2017, we source every team member for your specific role against a profile you approve, never a shared agent pool, and you sign off on each hire yourself. A dedicated senior project...

    Top Services:

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    • Show more
    Location
    Kyiv, Ukraine
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Your Vision Our Code

    Viginet Software is a cybersecurity company committed to delivering reliable and innovative security solutions for today's digital world. Our mission is to help individuals and businesses protect their systems, data, and online activities from constantly evolving cyber threats through modern security...

    Top Services:

    • IT Services
    • Software Development
    • Digital Services
    • Digital Strategy
    • Software Testing
    • Show more
    Location
    New Delhi, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
  • AI-Powered Software Development & Digital Solutions for Modern Businesses

    Building Scalable AI, Web, Mobile & Custom Software Solutions That Drive Business Growth...

    Top Services:

    • Web Development
    • eCommerce Development
    • SEO
    • AEO
    • AI Development
    • Show more
    Location
    Islamabad, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
  • Smart Billing Partner

    Nationwide medical billing & revenue cycle management for healthcare providers billing, coding, credentialing, and HIPAA-compliant claims support...

    Top Services:

    • Digital Services
    • AEO
    • SEO
    • PPC
    • Accounting
    • Show more
    Location
    Madera, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
  • From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...

    Top Services:

    • Customer Support
    • BPO
    • Market Research
    • Transcription Services
    • Translation Services
    • Show more
    Location
    Edinburgh, United Kingdom
    Number of Employees
    250 - 499
    Average Hourly Rate
    $24/hr
  • Where Innovation Meets Execution

    Ferio Solutions is a Business Process Outsourcing company serving businesses across the USA, Canada, UK, and global markets, providing customer support, offshore teams, lead generation, sales, and back-office solutions...

    Top Services:

    • Affiliate Marketing
    • Direct Marketing
    • Business Consulting
    • Market Research
    • Call Centers
    • Show more
    Location
    Rawalpindi, Pakistan
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
    Portfolios Count
    1 Project Listed
  • Building AI Systems That Generate Revenue, Not Just Conversations

    FusionSync AI designs and develops custom AI systems that automate sales, customer support, operations, and internal workflows. We build production-ready AI voice agents, chatbots, SaaS platforms, CRM automations, and business process automation tailored to each client's needs. From strategy and architecture...

    Top Services:

    • AI Development
    • Software Development
    • Mobile App Development
    • IT Compliance Solution
    • Web Development
    • Show more
    Location
    Mohali, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
  • The BPO With A Heart

    Founded in 2002, Antasis is a trusted Singapore-based provider of outsourced business solutions. We deliver world-class customer service, IT support, and back-office operations through a flexible, innovative workforce. Certified in ISO 27001, ISO 9001, Bizsafe Level 3, COPC, and Six Sigma, we ensure quality...

    Top Services:

    • BPO
    • Call Centers
    Location
    Singapore, Singapore
    Number of Employees
    250 - 499
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
  • AI Automation Services For Real Business Growth

    CollabGenerate is a 2024-founded AI automation and appointment setting company helping businesses capture, engage, and convert leads into booked appointments. Our team combines AI systems with trained appointment setters to ensure fast response times, qualified conversations, and consistent lead flow. From...

    Top Services:

    • Digital Services
    • AI Development
    • Web Development
    • Digital Marketing
    • SEO
    • Show more
    Location
    Lahore, Pakistan
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
  • Delegation For Exponential Success

    Virtual Assistant House, Corp. is a modern Business Process Outsourcing (BPO) and Virtual Assistance company delivering flexible staffing and managed outsourcing solutions. We provide dedicated virtual assistants, specialized remote professionals, and operational support teams tailored to the unique...

    Top Services:

    • BPO
    • Social Media Marketing
    • Call Centers
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Davao City, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
  • Healthcare Voice AI for Patient Access

    Curo AI is a healthcare voice AI that answers every patient call 24/7 and books appointments directly in your EMR. Reduce missed calls, cut staffing costs by 60%, and go live in weeks. Works with Epic, Cerner, Athenahealth, and 20+ platforms. HIPAA compliant, SOC 2 Type II certified...

    Top Services:

    • Reputation Management
    • AI Development
    • Call Centers
    Location
    Whitehall, Pennsylvania
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Portfolios Count
    1 Project Listed
  • AI-Powered Business Communications

    DialPhone is an AI-powered business communications platform that brings calls, messaging, video, chat, and customer support together in one simple solution. It helps businesses streamline communication, automate customer interactions, and stay connected across every channel...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • IT Services
    • AI Development
    • Show more
    Location
    Hong Kong, Hong Kong
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
  • Expert Staffing Partner for Your Business Growth

    Building a remote team should improve operational capacity, not introduce communication gaps, management complexity, or inconsistent service delivery.Elite Sense Consulting provides remote staffing solutions for businesses seeking reliable, multilingual professionals who integrate into existing workflows...

    Top Services:

    • Business Consulting
    • BPO
    • Call Centers
    • Logistics
    • HR Outsourcing
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    50 - 99
    Average Hourly Rate
    $9/hr
    Minimal Budget
    $1,000 - $10,000
  • American quality call center and outsoured services at Philippine rates

    Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...

    Top Services:

    • Customer Support
    • Call Centers
    • Phone Answering Services
    • BPO
    • Direct Marketing
    • Show more
    Location
    Makati, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Portfolios Count
    3 Projects Listed
  • Professional Outsourcing Solutions

    WiseLex BPO Solutions is a dynamic and client-focused business process outsourcing company, specializing in interpretation, translation, and back-office support. With a team of skilled professionals across multiple languages Including Haitian Creole, French and Spanish and more...

    Top Services:

    • Translation Services
    • HR Outsourcing
    • Call Centers
    • BPO
    • Transcription Services
    • Show more
    Location
    San Cristóbal, Dominican Republic
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
  • No More Missed Business Calls

    Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...

    Top Services:

    • Call Centers
    • Email Marketing
    • Digital Marketing
    • BPO
    • IT Services
    • Show more
    Location
    Stratham, New Hampshire
    Number of Employees
    100 - 249
    Average Hourly Rate
    $7/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    10 Projects Listed
  • Outsource Smarter Grow Faster

    USA Outsource Today is an American-led business process outsourcing (BPO) company that helps organizations scale operations through skilled talent and AI-driven solutions. The company provides cost-effective outsourcing services across customer support, sales development, back-office operations, and digital...

    Top Services:

    • BPO
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Market Research
    • Show more
    Location
    Cebu City, Philippines
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
  • Your Growth Engine for Global Remote Talent

    Borderless Talent Hub helps businesses hire, onboard and manage skilled remote talent across international markets. We provide flexible support for remote staffing, dedicated offshore teams, BPO, customer support, back-office operations, social media management, payroll coordination and EOR-style workforce...

    Top Services:

    • BPO
    • HR Outsourcing
    • Accounting
    • Customer Support
    • Call Centers
    • Show more
    Location
    London, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $6/hr
    Minimal Budget
    Under $1,000
  • Where Technology Meets Human Intelligence

    Datacelia is a Madagascar-based digital transformation company that combines technology, artificial intelligence, digital marketing, creative services, and business operations support into a unified service ecosystem...

    Top Services:

    • BPO
    • Web Design
    • Web Development
    • WordPress Website Design
    • Digital Services
    • Show more
    Location
    Antananarivo, Madagascar
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    $1,000 - $10,000

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5 Frequently Asked Questions About Call Center Providers

What services do call centers provide?

Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories: 

  • Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries.  
  • Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting. 
  • Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email. 
  • Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents.  
  • Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools. 

Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies. 

What is the difference between multichannel, omnichannel, and optichannel support?

Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.  

Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels. 

Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends. 

How do these companies use AI?

Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following: 

  • AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement.  
  • AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes. 
  • Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions. 
  • Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk). 
  • Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert. 

How to decide between outsourcing call centers vs. in-house call centers?

The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you: 

 Outsource call centersIn-house call centers
Advantages
  • Lower infrastructure and employee costs 
  • Faster ramp and easier 24/7 coverage 
  • Access to proven process and multilingual talent 
  • Scale up and down more quickly
  • Greater control over hiring, training, and culture 
  • Tighter governance and direct oversight 
  • Easier alignment to product changes and internal stakeholders 
Disadvantages
  • Less direct control over day-to-day execution 
  • Requires strong onboarding and training to match brand standards 
  • Risk of inconsistent performance if governance is weak 
  • Higher fixed costs (management, recruiting, tools, and facilities) 
  • Slower to scale, especially during peak seasons
  • Requires significant investment for 24/7 coverage
Best for
  • Brands with fluctuating customer support volumes 
  • Organizations needing fast rollout, 24/7 coverage, or multi-lingual coverage 
  • Businesses looking for affordable customer support solutions 
  • Organizations that want greater control and operate in a highly regulated environment 
  • Companies with high complexity support tied closely to product 
  • Startups and small businesses with small customer service demand 

When to choose offshore, onshore, or nearshore providers?

Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale. 

Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams. 

Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours. 

Choose nearshore if you want to balance cost, collaboration, and operational control. 

Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues. 

Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.Â