Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.
Datacelia is a Madagascar-based digital transformation company that combines technology, artificial intelligence, digital marketing, creative services, and business operations support into a unified service ecosystem...
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Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...
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USA Outsource Today is an American-led business process outsourcing (BPO) company that helps organizations scale operations through skilled talent and AI-driven solutions. The company provides cost-effective outsourcing services across customer support, sales development, back-office operations, and digital...
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Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques...
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B B's Review Sourced from Google
Mirdif uptown is the bestI’ve lived there for 2 years and it was amazing and I have met incredible people
Bahia B's Review Sourced from Google
Mirdif uptown is the bestI’ve lived there for 2 years and it was amazing and I have met incredible people
CHRISTINE ALCANTARA's Review Sourced from Google
For me, the first impression would be lasting. And it's crucial how they make me feel, or what I initially feel in order for me to stay with a company. In comparison to the other company, Loop is still in the early stages, yet the upper management was really kind and considerate. And I've had a great time here so far. With the kind of individuals I'll be hanging out with, I'm confident I won't be sorry I chose Loop. :)
CollabGenerate is a 2024-founded AI automation and appointment setting company helping businesses capture, engage, and convert leads into booked appointments. Our team combines AI systems with trained appointment setters to ensure fast response times, qualified conversations, and consistent lead flow. From...
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William James's Review Sourced from Google
My name is William, and I run a small B2B company here in Montana. I worked with CollabGenerate LLC for two specific services—WhatsApp automation and AI automation. We were looking for a way to handle inquiries faster and cut down on manual follow-up work, and their solutions actually fit what we needed.The WhatsApp automation has been reliable for customer responses, and the AI workflows they built helped streamline a few internal processes without making things complicated. Communication with their team was straightforward, and everything was delivered on time.Overall, a solid experience for the services we required.
Founded in 2002, Antasis is a trusted Singapore-based provider of outsourced business solutions. We deliver world-class customer service, IT support, and back-office operations through a flexible, innovative workforce. Certified in ISO 27001, ISO 9001, Bizsafe Level 3, COPC, and Six Sigma, we ensure quality...
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nontombi mooi's Review Sourced from Google
wanted to confirm I received and email and i went through the interview process with someone who claims to be working and recruiting for your company. I want to confirm if it is legit they are recruiting from South Africa to work and be based in Cambodia.
Daryl Deanna's Review Sourced from Google
Receive a text from someone claiming from this company other branch, in Bukit Indah, JB. Can you guys clarified this?
Andrew Chng's Review Sourced from Google
I just wanted to let you know that it's been great working with Antasis. Thank you so much for meeting our needs and a partner that is easy to work with.
Ferio Solutions is a Business Process Outsourcing company serving businesses across the USA, Canada, UK, and global markets, providing customer support, offshore teams, lead generation, sales, and back-office solutions...
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DEVIL MANI's Review Sourced from Google
ALHAMDULILALLAH IT'S A BEST WAY TO GET SUSSECS IN YOUR ALL THE STAFF ARE REALLY FRIENDLY AND BOSS ALSO HAVE VERY DOWN TO EARTH NATURE
Muhammad Adil Majeed Dar's Review Sourced from Google
Environment is better, People are kind.Especially Sami, One of the lovely guys over there. KEEP IT UP MAN
Malik Awahab's Review Sourced from Google
Sch an outstanding experience with Ferio . His CEO is very cooperative and friendly . Easy to work with him . Thanks man
From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
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Vicky Grobbelaar's Review Sourced from Google
Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.
Pedro Mendoza's Review Sourced from Google
Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients.Highly recommended +++++
Alexandra Stewart's Review Sourced from Google
Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
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Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Customer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
Viginet Software is a cybersecurity company committed to delivering reliable and innovative security solutions for today's digital world. Our mission is to help individuals and businesses protect their systems, data, and online activities from constantly evolving cyber threats through modern security...
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LimTC builds dedicated customer support, customer success, and operations teams for growing businesses. Based in Ukraine since 2017, we source every team member for your specific role against a profile you approve, never a shared agent pool, and you sign off on each hire yourself. A dedicated senior project...
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Alem Minadieva's Review Sourced from Google
Trustworthy company with a great team and responsible attitude to clients' projects. Nice office and location.
LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...
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Capanicus is VoIP Call Center Software development Company, Our Team has 16+ years of exprience in software development, technology, consulting, system integration, cloud computing, mobile app development, and data analytics. Our team make sure sure that your business prospers in digital era by combining the...
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Chand Anwar's Review Sourced from Google
Working at Capanicus has been a great experience. The team is supportive, projects are challenging yet rewarding, and there’s a strong focus on professional growth. I truly appreciate the collaborative work culture here.
Shivani Pundir's Review Sourced from Google
"Great place to work! Supportive team, innovative projects, and endless opportunities to learn and grow. Proud to be part of such an amazing IT company!"🤩
Md Nehal anwar's Review Sourced from Google
My web development internship at Capanicus (Noida) has been a great learning journey. I've worked on real projects using HTML, CSS, JavaScript, and React, while also learning about Git, APIs, and responsive design. The team environment is very encouraging and growth-oriented.
Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...
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ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
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Jeff B's Review Sourced from Google
The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.
Empowering UAE businesses with a human touch. TechSolutionor delivers premium Web Design, App Development, and Branding solutions designed for the modern Middle Eastern market. We prioritize clear communication and real-world results over tech jargon. From SEO optimization to custom software, were here to...
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Munzai Solutions provides B2B call center services covering cold calling, inbound call management, and customer support, with each engagement staffed by dedicated SDRs working 40 hours per week. The call center company's packages include a US-based dialer, project manager, and weekly reporting...
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Outbound Review from Davey Warren 🍐
Munzai Solutions has been a great partner for our outbound outreach. What stood out most was their communication. They checked in with us daily and weekly, kept us updated every step of the way, and worked closely with us to identify our target clients and the best directions to pursue. That level of consistent communication made the whole engagement feel efficient and collaborative, and it is a big reason we felt we got the best bang for our buck. We enjoyed working with them and would recommend them to other companies looking for a communicative, responsive outbound partner.
Appointment Setting Review from Sam Bartow Moreno
Munzai Solutions are amazing to work with. They got started immediately and booked multiple meetings in the first few days. I’m very happy with the results and the support they offered us. If you’d like to ask any questions about the service feel free to contact me at +1 458 600 8797I’m very satisfied. And would highly recommend them.
Call Centers Review from Brian Oltmanns
I am very happy with this team and their performance. They were organized, provided consistent updates, and always made suggestions to pivot if results were falling short. I would highly recommend them.
Multitech IT is an Australia-based technology and data solutions provider that delivers IT support and digital solutions designed to help businesses operate more efficiently, securely, and reliably. With more than 10 years of experience and 250+ projects completed, the company provides tailored technology...
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John Parker's Review Sourced from Google
We’re a small team with limited tech know-how, but Multitech made everything easy. They helped us upgrade our setup, secure our data, and stay productive. It's like having our own IT department, without the big cost.
NAM Info Inc. is a technology-forward talent management organization dedicated to bridging the gap between industry leaders and exceptional human resources. They pride themselves on delivering quality candidates, deep industry coverage, and knowledge-based training for consultants. Their commitment to...
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Balaji Mariyappan's Review Sourced from Google
Friendly team. Small office but they have large vision for big tech and data related projects
Akshay Kumar's Review Sourced from Google
A Robust and Reliable Technology Based Talent Management Organisation with pool of talents of niche technical, functional and domain experts. They work on and own mobile based applications too with patents in few area. From my interactions with them - The management and workforce are really hard working, agile and ever ready for challenges. They have multiple out of the box and novel ideas in the field which shows their knack to make positive ground breaking impacts in their fields. Would recommend them highly to anyone who would like to work in this area or along with them.
We have expertise in all the latest software development platforms and frameworks to develop AI-enabled Mobile and Web Applications within your budget and Timeline. Our AI-based development platform gives you complete clarity on the SDLC process and allows our developers to finish a project 10X faster...
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Ben's Review Sourced from Google
Mindstek AI is an impressive company that truly stands out in the AI space. Their team is innovative, professional, and forward-thinking, always working on solutions that push the boundaries of what technology can do. What I really appreciate is their clear focus on delivering value through AI-driven approaches, making complex ideas practical and impactful.For any business or organization looking to integrate AI into their operations, I would highly recommend Mindstek AI. They not only bring technical expertise but also a strong commitment to helping clients succeed with tailored, effective solutions.
Aiden Kim's Review Sourced from Google
I had a great experience working with Mindstek AI. From the start, their team provided excellent service and made sure everything was clear and easy to understand. The communication throughout the process was smooth, quick, and professional, which made it easy to get things done without delays. They were always available to answer questions and gave helpful guidance whenever needed. The overall service felt reliable and efficient, and I really appreciated how organized and supportive the team was. I would definitely recommend Mindstek AI to anyone looking for dependable and professional service.
Starcon Admin's Review Sourced from Google
We were impressed by MindsTek AI Corporation's professional work ethics, prompt communication, and excellent service. The project was delivered on time and met all our expectations. Their team’s dedication and expertise truly stood out.We look forward to collaborating with them again on future projects and highly recommend their services.
SwiftCall is a Chicago-based AI automation agency that helps businesses streamline communication through 24/7 AI-powered call answering, lead capture, appointment booking, workflow automation, and customer engagement solutions. By combining intelligent voice agents with custom automation systems, SwiftCall...
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Kash is an AI automation and RevOps consultancy in the Phoenix Valley. We build AI systems that answer and book leads 24/7, run follow-up, and report automatically - priced on results, with a free AI Revenue Audit to start...
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We are a boutique SEO consultancy focused on building search-driven websites that rank, convert, and scale. Instead of generic tactics, we work on site structure, content relevance, and authority signals to help brands achieve sustainable organic growth in competitive markets...
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Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
Based on these hourly rates, these are the estimated call center service costs:
In terms of engagement models, below are the average pricing packages:
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
Consider following these steps to choose the best call center for your business:
Before hiring a call center company, ask these questions to confirm business fit:
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
Operational performance
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:
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Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.
Choose nearshore if you want to balance cost, collaboration, and operational control.
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.
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