Are you looking for a trustworthy eCommerce consultant who can provide unbiased expert insight, identify areas of improvement, and advise on scaling an online marketplace? Our curated list, backed by verified client feedback and relevant case studies, is a credible source for discovering top eCommerce consultancy companies. You can explore the listing by location, budget, team size, and more to refine your search and choose a consultant to elevate your eCommerce business.
We have verified over 1,300 eCommerce consultants based on client feedback, niche, industry reputation, and price. Dive into our selection methodology and explore how we identify the premier service providers in the eCommerce consultancy ecosystem.
The Number 1 eCommerce Consultant as Selected by DesignRush is...
Notable clients: AV Leaderz, Nitro Pack, RoadKit, Pixlscapes, Office Replacement Parts
1Digital Agency is an eCommerce consultant with an extensive portfolio of eCommerce solutions. Boasting over a decade of industry experience, it helps clients stay ahead of the curve via comprehensive eCommerce service comprising consulting, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing, email marketing, strategy planning, and more.
1Digital Agency Success Story
Challenge: A furniture store sought 1Digital’s consulting services to explore other Return of Investment (ROI) options and, ultimately, boost its sales. It inquired about an advertising strategy highlighting its products’ quality, cost-effectiveness, and fast delivery.
Solution: In coordination with the client, 1Digital Agency settled on targeted Meta advertising, commencing the strategy with a thorough competitor analysis to identify the scale at which other industry contenders leverage Meta for brand promotion. Using Meta Ads Manager, the agency deployed a granular targeting level, pinpointing business owners whose buyer persona matched the client’s and pitching exclusively to well-qualified leads.
Results: Shortly after launching, the Meta campaign witnessed significant success. Namely, the furniture store achieved an impressive return on advertising spend (ROAS) of 20 to above 38 throughout the campaign, successfully converting leads into sales and scaling its eCommerce presence.
Notable clients: United Sports Brands, Wine Glass Writer, Neoh USA, Sterling Brands, Strong Industries
Awesome Dynamic is an end-to-end eCommerce consulting company specializing in brand performance, paid media, and creative services. Its dedicated team of eCommerce experts ensures that clients amplify their reach on platforms like Amazon, Shopify, and Walmart, helping them navigate and optimize their marketplace performance. Since its inception, the agency has managed over 250 accounts worldwide, and its reputation has been affirmed with over 100 five-star reviews on Google and Facebook.
Awesome Dynamic Success Story
Challenge: Teaming up with Awesome Dynamic, An East Coast chemical company aimed to increase brand visibility and sales of its commercial-grade cleaning products. Despite having an established presence on Amazon and their direct-to-consumer website, the client encountered difficulties such as unwarranted Amazon listing removal, underperforming marketing strategy, and unestablished brand identity, prompting them to seek professional advisement.
Solution: Upon evaluating the client’s difficulties, Awesome Dynamic’s proposal featured several remedies, namely addressing flagged Amazon listings, removals, and appeals and introducing new product sizes and bundles for cross-selling. Furthermore, it created cohesive branding, expanded the range of distinct product offerings from 8 to 19, and expanded the brand’s presence to Walmart, Lowe’s, Home Depot, and eBay.
Results: The chemical company’s revenue increased from $27,000 to $16.8 million, witnessing significant client traction — over 250 additional clicks and exposure to over 100,000 shoppers monthly.
Notable clients: Mattress Warehouse, Doyle, Honeybee Health, NEFCO, The Metiri Group
Endertech is a marketing agency and proficient eCommerce consultant with a portfolio extending to software and web development. The agency fosters open collaboration with its clients, boasting extensive experience building successful eCommerce sites and systems through Magento and Shopify, with headless eCommerce solutions and platform migration as complementary offerings. With operations spanning two decades, Endertech has earned the trust of numerous clients, delivering exceptionally functional websites, apps, and software systems.
Endertech Success Story
Challenge: The bedding retailer Mattress Warehouse partnered with Endertech to optimize its product data organization and overcome pertinent challenges. More specifically, the client sought to tackle the inaccurate searchability of over 5,000 stock-keeping units (SKU), an underperforming website, limited metadata associations, and poor search experience due to somewhat outdated technology.
Solution: Endertech analyzed the client’s entire product suite and created a functional repository with a categorization option to improve product searchability and inventory management. This adjustment was extended by an automatic inventory synchronization with Shopify and the enterprise resource planning (ERP) STORIS. Endertech also implemented a headless eCommerce through Contentful Content Management System (CMS), introducing a store locator, order tracking, appointment booking, customer profiles, upsell, cross-sale, and more.
Results: The headless eCommerce campaign enabled Mattress Warehouse to achieve a 50% sales increase following its website’s transformation. In addition to the sales growth, the client endured enhanced searchability, improved Lighthouse scores, and deployment of several customer-friendly features that enhanced the omnichannel experience.
IT Delight is a specialized eCommerce consulting company that offers audits, management, testing, web design, and B2B/B2C-tailored solutions, among other things. The agency prides itself on numerous successful projects powered by a customer-oriented approach, with a client portfolio spanning the food, automotive, healthcare, beauty, fashion, jewelry, and furniture sectors.
IT Delight Success Story
Challenge: Weinzirkus, an online wine retailer, requested IT Delight’s expertise to redesign their website, with a primary focus on fully developing all main site pages to match the new design while also providing ongoing website maintenance and support. Furthermore, the client requested to upgrade the Shopware versions and integrate essential plugins to elevate the website’s functionality and performance.
Solution: Besides designing the main website pages, IT Delight implemented advanced product information management (PIM) and ERP systems and applied a robust SEO strategy to optimize search ranking. The company also provided custom strategy recommendations for business analysis and sales.
Results: Weinzirkus and IT Delight’s collaboration resulted in a revamped, user-friendly website with filters to narrow the search and an enhanced mobile view for a more accessible shopping experience. These improvements elevated the business’ digital presence, operational efficiency, and overall sales performance.
Notable clients: Peacock Alley, Baked by Melissa, Azuga, Partake Foods, Dispatch Health
Eyeful Media is a boutique marketing agency offering direct access to eCommerce consultants with expertise in eCommerce strategy, shopper marketing, retail media, and digital transformation. What sets Eyeful Media apart from the competition is that its consultants are former directors, managers, and associates from top companies, offering services to online, omnichannel, and manufacturing businesses. Recognizing its competence, the company has received notable accolades, including Inc.’s Best in Business accolade, Inc. 5000 list for three consecutive years, and was listed among Adweek’s Fastest Growing Agencies. The agency has also been named a Google Premier Partner for 2024.
Eyeful Media Success Story
Challenge: Peacock Alley is a luxury linen brand that enlisted Eyeful Media’s services for a new eCommerce channel that would improve online sales. The brand envisioned moving beyond traditional marketing methods to better resonate with its prospective client base and their buying experience.
Solution: Eyeful Media performed a thorough site audit that uncovered numerous issues related to the online shopping experience. To overcome them, the agency migrated the platform operations from Magento to Shopify Plus, aiming to improve user experience, optimize engagement, and elevate paid search performance. Moreover, data gathered from these strategies helped position the brand in the market and target more consumers.
Results: Peacock Alley grew its eCommerce channel following the Shopify migration. Namely, the average session length grew by 155%, boosting the conversion rate by 134%, resulting in a remarkable 637% surge in revenue. Additionally, paid conversions soared to 1,500% post-migration, indicating an additional spending of only 721%.
Voltn is an eCommerce consulting company proficient in omni-channel digital marketing solutions. Its team crafts tailored campaigns for eCommerce lifestyle and hospitality clients, poised to propel scalability and high ROI. The agency specializes in hiring and vetting marketing talent, eCommerce marketing strategy, product positioning, strategy audit, internal team audit, social media marketing, content marketing, defining business key performance indicators (KPI), and more. Voltn has completed over 480 client projects, boasting $323 million in client-generated revenue.
Voltn Success Story
Challenge: Lord Lou, a Dutch pet lifestyle brand that sought to revamp its website and expand its online presence. Aiming to assess the viability of its product line and improve the paid marketing performance, the client also requested to migrate its website to Shopify.
Solution: Voltn revamped Lord Lou’s website through Shopify and analyzed customer behavior based on web traffic, leveraging the findings to define lookalike audiences and drive more users. The agency also deployed test video ads and conducted weekly copy tests to broaden the insights while exploring other parameters and themes such as scarcity, holidays, testimonials, and gender.
Results: Following the first year of the campaign launch, Lord Lou achieved over $470,000 in online sales and obtained 1,000 new customers while attaining a four-fold ROAS.
Krish TechnoLabs is an award-winning digital commerce agency with over two decades of experience delivering next-gen, customer-centric eCommerce solutions across any platform. Its consultation service encompasses customized digital commerce strategies enriched with a comprehensive framework for planning and managing online and offline operations. Affirming its reputation, the company has received numerous accolades over the years, including the Adobe Commerce FY20 Commercial Partner of the Year Award and accreditation with the Adobe Commerce Specialization Badge, among others.
Krish TechnoLabs Success Story
Challenge: Seniority Ltd, an online retailer of senior care products, approached Krish to set up a digital commerce shop for healthcare and medical offerings. It wanted to expand its online presence primarily via the eCommerce channel, addressing the issue with the loosely integrated warehousing system that caused a backlog of pending orders. The client also experienced confusing mobile navigation, nonresponsive web layouts, and frequent site crashes.
Solution: Krish migrated the client’s platform operations from Magento 1 to Magento 2, simplifying the user experience (UX). The team also emphasized essential content through larger fonts and additional whitespace between interface elements while introducing a mobile-first design to make the website even more accessible to the target audience.
Results: Due to the migration, Seniority’s sales grew by 150%, while the mobile traffic surged to 180%. The average order value rate surpassed 19%, indicating that the digital store could now efficiently manage traffic and provide a seamless purchasing experience for visitors.
Notable clients: MedExcess, Aroma Kava, LastBid, Budu Sushi, Udifo
Dinarys offers personalized eCommerce consulting services powered by its technical expertise and product-centric approach, poised to elevate business profitability. The team provides tailored solutions, namely ready-made project strategies featuring revenue-making improvements such as business process consulting, design, eCommerce tech support, and operational consulting.
Dinarys Success Story
Challenges: MedExcess, a healthcare supplies marketplace, commissioned Dinarys to build a high-performance eCommerce platform that facilitates seamless distribution and procurement of medical goods. The client requested a fast-loading marketplace with tailored features that ensure robust security and compliance with global commerce regulations.
Solution: Dinarys implemented a minimum viable product (MVP) of the marketplace, outlining its basic architecture enriched with ready-made inventory management and expiration date tracking functionalities. The optimization also featured reinforced security measures to ensure only verified sellers access the platform.
Results: Dinarys’ efforts lead to a significant increase of 6% in customer lifetime value and a 10% reduction in customer acquisition costs. The implementations also contributed to a 4% return customer rate increase and a 21% reduction in checkout time.
Notable clients: TurcomUSA, Marimekko, Watches of Mayfair, Millenium, PetHQ
As an eCommerce consultant, Elogic Commerce’s core offering encompasses comprehensive eCommerce growth strategies, encapsulating the client’s vision, business objectives, and implementation framework. Since its inception, the company has completed over 500 projects, gaining positive client acclaim, as affirmed by a 92% net promoter score (NPS). Its eCommerce suite covers strategy building, platform implementation, project planning, business analysis, team structure planning, existing projects audit, re-platforming, and customer experience (CX) consulting.
Elogic Commerce Success Story
Challenge: A pharma company facing low product visibility, poor customer experience, and compliance discrepancies enlisted Elogic’s services to optimize its eCommerce operations and maintain its functionality and scope growth.
Solution: Elogic migrated the marketplace to Salesforce Commerce Cloud to enable scalability. Moreover, it introduced a B2B procurement portal to optimize the customer experience (CX), ensuring the platform abides by compliance standards. The Elogic team also integrated a robust PIM system and AI-powered data analytics, unifying the end-to-end processes of the eCommerce site.
Results: Following the implementation, the pharma company sold and delivered pharmaceuticals 1.4x faster, gaining elevated product visibility and harmonized workflows. Powered by re-ordering features, the time required for order placement decreased significantly, from an average of 20 minutes to a mere three minutes.
Northern Commerce is a digital agency offering eCommerce consulting, omnichannel solutions, and business expertise for navigating digital change. The company excels in delivering holistic eCommerce solutions, blending technical acumen with strategic alignment through technology audits, stakeholder workshops, and prescriptive solutions to drive informed platform decisions.
Northern Commerce Success Story
Challenge: Tepperman’s, a home furnishing company, tasked Northern Commerce to create an eCommerce storefront that reflects its brand values, provides personalized service, and incentivizes users to visit its physical stores.
Solution: Northern Commerce implemented a conversion-focused strategy featuring a Magento 2 setup. The agency introduced features such as fluid inventory, pricing management, custom credit application integration, and product category templates, to name a few. The storefront was also adapted for mobile devices to ensure a seamless experience for users on any device.
Results: Tepperman’s new website resulted in a 13% web traffic surge, a 19.5% rise in mobile traffic, and a 20% increase in returning site visitors. The Magento 2 configuration simplified the site maintenance and management process, granting users access to inventory, pricing, and credit application functionalities.
How We Picked the Best eCommerce Consulting Companies
In selecting the best eCommerce consulting companies, we assessed their portfolios, client feedback, case studies, consulting expertise, and industry reputation. Our agency experts conducted an in-depth company evaluation to affirm their suitability in the relevant category.
The scoring system we use to assess their overall performance focuses on these key aspects:
eCommerce proficiency: Industry knowledge of eCommerce platforms and tools
Portfolio: Quality of implemented eCommerce campaigns as proven by case studies
Key services: Evaluation of core offerings and specialized expertise domains
Team capabilities: Employees’ backgrounds, relevant experience, and specialized skill sets
Client reviews: Scope of client satisfaction and acclaim reflected across DesignRush and Google reviews
Industry recognition: Awards and other acknowledgments reflecting noteworthy achievements
Award Winning Custom Development Experts | ERP Integration | Shopify/BigCommerce
QOLOS (pronounced "koh-lohs") is a U.S.-based software development company, specializing in building custom, high-performance digital solutions for brands that demand innovation. From complex ERP integrations to e-commerce solutions - you are in good hands with QOLOS...
Konstant Infosolutions is a leading digital innovation and mobile app development company, offering top-notch solutions across diverse industries. With expertise in healthcare, on-demand services, real estate, food and restaurant, eCommerce, social networking, and more, we deliver tailored solutions that...
AI-Native, Business-Ready Development Services. Engineered to Scale
At Mobcoder AI, certified engineers and data scientists help you identify high-ROI AI use cases and operationalize them at scale. With 150+ deployments, CMMI Level 3 certification and 12+ years of experience, we build AI solutions governed by design and model-agnostic frameworks...
CreativeCorner firmly believes that a website is essential for every business. Our goal is to create websites that align seamlessly with the brand and yield tangible business outcomes. Over time, we've developed a streamlined workflow that enables us to achieve precisely that, all while leveraging the...
Techforce Global: Your Catalyst for Seamless Solutions
Techforce Global: Your partner for government custom software development, React Native development and more. Offering comprehensive services across industries with a global presence and a focus on scalable, intelligent solutions...
Your links to the world of I.T | Custom Software Development and Mobile App Development Experts
Linkitsoft is a leading provider of custom software solutions and mobile app development services. With a team of highly skilled professionals, we specialize in crafting innovative and cutting-edge solutions tailored to meet the unique needs of our clients. Experience to deliver exceptional results...
Software Outsourcing & Development | 500+ Active Clients
Founded in 2009 by Nacho de Marco and Paul Azorín, BairesDev provides top 1% tech talent to a range of clients, from startups to Fortune 500 companies...
Growth doesn't come from merely providing services, it takes people who are invested in your success. Hopefully you don't see us as just another vendor think of us more as your trusty companions on this eCommerce adventure. Our team is dedicated to your success...
Optimal IT Solutions is your one-stop destination for cutting-edge digital services. We specialize in mobile and web app development, custom software solutions, stunning web design and development, engaging social media and digital marketing strategies, and high-quality video animation. Whether you're a...
Datazo InfoTech is an Award-Winning & World-Class Software Development Company with Engineering Hubs in NYC. We are committed to providing end-to-end IT services with a mission to solve complex software engineering problems...
RNO1 | A Global Branding, UX & Digital Growth Partner | $10B+ in Market Growth
RNO1 is a global branding and digital growth agency for modern brands that refuse to play it safe. We design Radical Digital Experiences that don't just look good: they drive real growth...
DeviceBee stands out as one of the top AI app development companies in Dubai, renowned for delivering intelligent, scalable mobile apps tailored for iOS and Android platforms. With a strong emphasis on innovation and user-centric design, DeviceBee has earned a reputation for professionalism,...
Dubai-headquartered technology company specialising in AI, Blockchain, Web & Mobile, and DevOps solutions. 14+ years delivering enterprise-grade digital products for clients across the US, UAE, and UK...
We are working with the Top 1% of Ukrainian Talents! Trusted Talents - Ready to Join Your Team!
Meduzzen is a results-driven IT outsourcing and outstaffing company that provides high-quality, custom software development services for startups, growing businesses, and established enterprises worldwide...
Shopify/Plus | Web Development | AI Development | UX/UI design | Custom Development
DigitalSuits is a full-cycle ecommerce agency with a focus on Shopify development and extensive expertise in AI development, web development, and custom software development...
We're JetRuby — AI-native, award-winning, and ISO-certified agency that's been shipping software since 2010. Our 250+ engineers turn bold ideas into production-ready products, starting from budgets of $50,000 and scaling all the way to enterprise roll-outs...
The Digital Agency In Southern California & D.C. Driven By Purpose.
New Target is a leading, award-winning digital agency providing marketing, websites, design, and branding. We've delivered for global brands you know and nonprofits you love for over 25 years from creative offices in Southern California and Washington D.C...
A customer-centric team dedicated to becoming a long-term business partner to you.
The team at StuntCoders goes the extra mile to develop a quality solution focusing on customer experience. We believe in building eCommerce sites that can convert visitors into buyers while setting up a solid brand for your online business...
When Uteek was initially launched with just three individuals who shared a vision. Today, it has evolved into an organization with over 35 talented professionals dedicated to:1. Web Design & Development2. Mobile App Design & Development3. Software Development4. Graphic Design5. Marketing...
Welcome to Aalpha Information Systems Pvt. Ltd., your top choice for cutting-edge software solutions. Since our establishment in 2008, we have proudly delivered exceptional software development services worldwide. With a track record of over 5,500 successful projects across 45+ countries...
Win the market with bold design and brandingWe are Qream brand transformation agency allergic to mediocrity.Marketers & founders come to us when exhausted from bad ideas or poor service. We bring inspiring visions to life in web & brand design and help your business grow with the long-term marketing...
JumpGrowth is a premier AI-led product engineering studio headquartered in Dallas, Texas. JumpGrowth specializes in building scalable, AI-powered software applications and products tailored for tech startups and enterprise innovation teams...
Software Development for NASDAQ & NYSE Listed Companies and Fast-growing Startups
We help clients achieve transformative growth through eCommerce Development, leveraging our unparalleled skills in scalable architecture, seamless integrations, and secure payment solutions. Our proven expertise with Fortune 500s and startups consistently delivers impressive results...
Top branding, marketing, and UX/UI agency in Maine.
Anchour is a top branding and marketing agency specializing in strategy, design, and growth. We craft impactful visual and verbal identities, build comprehensive brand experiences, and deliver strategic guidance to help ambitious businesses connect with their audience and drive measurable results...
With over 9+ years of experience and 1000+ happy clients, we commit ourselves to your growth. Our team of 85+ of digital marketing experts has delivered:1. 493.37% Increase In Conversions2. 140.91% Increase In Purchases3. 702.60% Increase In Conversion Value4. 180.50% Increase In New Users...
Matellio is a leading software engineering studio, recognized globally for delivering intelligent solutions powered by Artificial Intelligence and Machine Learning. We specialize in developing customized AI solutions tailored to various needs of businesses under different industry verticals...
Aara Technologies is proud to be led by extremely focused and dedicated professionals, who are known for their entrepreneurial skills, experience been in operation since 2016, with offices in the United States, India, and other countries. We offer the best software and web development services. Based in...
Apptechies is a USA-based mobile app and web development agency delivering innovative, scalable, and high-performance digital solutions. With 250+ experts and 1500+ successful global projects, we specialize in mobile apps, websites, AI solutions, UI/UX design, and enterprise software...
Seamless Digital Solutions For Mobile App Development Service.
Elevate your online footprint through our extensive array of mobile app development services. Our commitment is to provide cutting-edge, feature-enriched app development solutions, fostering the digital transformation of businesses and ensuring their resilience in the fiercely competitive market landscape...
VerifiedVerified by the DesignRush team for authenticity and credibility.
Engineering peace of mind
At Vention, unparalleled customer care isnt just a promise its our mission. We blend personalized experience, unwavering attention to detail, and a genuine passion for your business, ensuring that every aspect of our collaboration is tailored to your success...
We help businesses by guiding them through the process of planning, building & launching their digital products. With over 6+ years of industry experience & 50+ team members, we have managed to deliver 200+ successful projects including digital services like Strategy, Design, and Development...
Giant Marketers, with a legacy spanning over 14 years in the dynamic online marketing industry, proudly serves clients in over 55 countries. Our team of over 50 dedicated local and international SEO specialists has garnered a remarkable 98% client satisfaction rate, particularly among small and medium-sized...
Welcome to ubunzo! We offer a holistic suite of services that covers the full spectrum of digital design. Our passion lies in transforming your vision into impactful visual narratives that engage, inspire, and endure...
Enterprise AI Solutions | Scalable . Flexible. Sustainable
Seasia Infotech is a global AI-powered digital engineering company with 25+ years of experience delivering custom software, AI solutions, cloud applications, mobile apps, and enterprise platforms. We help businesses accelerate innovation, improve efficiency, and drive digital transformation...
Engineering for live products where mistakes are expensive.
KITRUM is an engineering partner focused on building on top of live software products. We help them grow beyond their original design by modernizing architecture, adding new capabilities, and scaling systems without disrupting what already works...
Software development company that delivers measurable results.
SparxIT is an AI-driven technology partner delivering intelligent software solutions, AI development, cloud transformation, and digital products. We build scalable platforms powered by AI, ML, and automation for startups and enterprises. Trusted by HP, Suzuki, and Hisense...
Dev Technosys is an ISO9001:2015-certified software development company founded in 2010, offering comprehensive IT solutions including custom web and mobile development, IoT, ERP/CRM, on-demand apps, and e-commerce platforms. The firm delivers tailored engineering services to clients in over 70 countries...
SoloWay - your sustainable digital transformation companion!
Custom Software Development. SoloWay Technologies is an international technology company focused on digital business transformation, solving global challenges, and bringing big ideas to life...
Mobile, Web & eCommerce Software Development Company
VT Netzwelt is one of the leading digital technology company offering end-to-end development services. We offer digital transformation of your business with disruptive web and mobile apps...
Abto Software is a full-cycle custom software engineering company, launched in 2007.With hundreds of delivered projects, we have earned the status of a trusted long-term software development partner for over 200 customers from North America and the EU...
Bits Orchestra is an Orlando, Florida based eCommerce company with over 10 years of experience modernizing .NET and CMS platforms, including Shopify and Kentico commerce portals. The team has completed 130+ projects for manufacturing, retail, and B2B clients such as Coretec and Shaw Industries...
4 Frequently Asked Questions About eCommerce Consultants
What do eCommerce consultants specialize in?
eCommerce consulting companies focus on creating marketing and brand marketing strategies to help brands reach their goals. This includes reaching a wider audience, closing more deals and boosting their profit.
Most of them also offer development services and build cutting-edge apps and websites that are fully functional and eye-catching.
Here’s a list of what they do:
Research and analytics
A roadmap and strategy development
Monitoring reviews and customer service
Marketing and advertising strategy
Online store code audits
Custom app and web development
User experience development
Conversion optimization
Advising on product/niche selection
Quality assurance and testing
And more
How much do eCommerce consulting companies charge?
There are several aspects to consider when it comes to the cost of eCommerce consulting services.
On the one hand, it will depend on the company’s expertise. The more skilled and experienced an eCommerce business consultant is, the higher the fee will be.
On the other hand, the location also affects the project cost. For instance, an NYC-based agency is likely to charge more than a company located in Boston.
Finally, the scope and the timeframe of the project will also influence the final cost.
Most of the top eCommerce consulting agencies charge per hour and the price varies between $50 and $150.
Why hire an eCommerce consulting agency?
While ecommerce opens the doors to much bigger markets, it also comes hand-in-hand with fierce competition. eCommerce consulting agencies help businesses develop every aspect of their digital strategy to increase competitiveness and profits.
They are experts in analyzing your business needs, your target market and competition and creating strategies that will lead to business growth.
Here are the top five reasons why you should invest in a certified eCommerce consultant:
1. Reaching The Right Audience
There are more than 2 billion online shoppers in the world. [Statista]
However, not all of these consumers are your audience.
To make every penny invested in your digital business count, you need to focus on the right market.
An eCommerce consultant can help you achieve that by:
Researching the buyer persona: They will describe your ideal clients, discover their likes and dislikes, the buying decisions they make as well as the challenges they face.
Analyzing customer lifecycles: They identify the steps your leads go through before and after they convert or complete a purchase. Thus, by studying each of these phases they will come up with strategies for customer retention and revenue increase.
Retargeting: They will also run retargeting ads and target people who are already familiar with what you offer to make them reengage with your brand.
Your partners’ strategy will help you speak your audience language and put your products in front of the right people who are more likely to make purchases.
2. Improving Customer Service
93% of consumers would make a repeated purchase with brands that offer excellent customer service. [HubSpot]
Building loyalty is the best tool eCommerce businesses can use for improving customer retention and increasing the number of returning clients.
However, trust is not given, rather it is something that should be earned.
Great customer service can help you establish long term relationships. And eCommerce consulting agencies will provide you with actionable tips on how to create memorable customer experiences.
Or, they can implement the following strategies:
Send personalized messages and replies
Provide fast customer support
Experiment with discounts and trial offers
Analyzing customer feedback
And more
3. Enhancing Your Brand Image
Brands have as little as 7 seconds to make a first impression. [Forbes]
Before potential clients click the “buy now” button, they will certainly research your brand. So, depending on where you sell, they will either visit your website or social media profiles to see how credible you are.
And when they do that they will form their opinion about your business within seconds.
Your brand identity is of key importance for getting a winning impression.
A few factors to be considered here are:
A strong logo
Clearly defined values
Unique and high-quality content
Social proof and positive reviews
And more
eCommerce consulting companies will provide you with analysis and solutions on what branding elements you should focus on so that you complete more purchases successfully.
4. Increasing Sales
The average cart abandonment rate is 79.17%. [OptinMonster]
A huge number of shoppers never complete their purchases. They abandon their shopping carts for different reasons including:
Extra costs (shipping, tax fee, etc.)
Requests for account creation
Requirements of credit card info
Long checkout process
And more
eCommerce consulting firms can help you deal with uncompleted purchases by:
Getting inside the heads of your clients and analyzing their behavior to understand what drags them from completing their purchases
Putting together cart recovery strategies including sending personalized emails and remarketing
Making the shopping process easier and smoother
What questions to ask before hiring an eCommerce consulting agency?
Do you have experience in working on similar projects?
What eCommerce consulting services do you offer?
What is your plan for adjusting your services to meet our business needs?
What is your process for creating a roadmap?
What do you think about our brand?
Based on what you see, what improvements do you think can be made?
What results can you promise to deliver and how will you measure them?
Who will work on our project and who will be the main point of contact?
How will we be involved?
How does your pricing work? Are there extra charges to the original quote?