IT Services

Top IT Services Companies

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Searching for reliable IT services companies that will increase your business revenue? Browse the expertly ranked directory of the best IT support companies that help businesses run their operations smoothly and effectively. Filter by location, reviews, budget, expertise, and more to select the right partner for your needs.

We have rigorously assessed over 3,600 IT support companies worldwide, examining their technological capabilities, service diversity, portfolios, client testimonials, pricing structures, and industry recognition. Learn about our ranking criteria and how we identify the top players in the IT services industry. 

The Number 1 IT Services Company as Selected by DesignRush Is:

1. CGI Inc

CGI Inc website homepage screenshot
[Source: CGI Inc]
  • Best for: Overall
  • Average hourly rate: $199
  • Minimum budget: $10,000 - $25,000
  • Founded: 1976
  • Size: 1000 & Up
  • Location: Montreal, Canada
  • Notable clients: BBC, Halfords, Dunelm Mills, Trent Barton, Interflora

With around 400 offices around the world and over 9,000 consultants and professionals, CGI Inc is a prominent IT and business consulting firm with almost 50 years of industry experience. It provides systems integration, managed IT services, applications, infrastructure, and business process services. Additionally, it offers advanced analytics, AI, digital transformation, cybersecurity, and IT modernization. The IT services company serves diverse industries such as government, banking, communications and media, health, manufacturing, and many others.

In 2015, the BBC needed to update its nearly 20-year-old newsroom system used by about 10,000 journalists globally. The goal was to improve mobile newsgathering capabilities and achieve annual savings of £4 million. CGI Inc replaced the BBC’s legacy system with its OpenMedia newsroom software, which supports TV and radio broadcasting, facilitates managing all inputs and outputs in broadcast newsrooms. This is accessible via desktop, mobile phones, or tablets.

CGI’s OpenMedia system ensured that BBC news staff could operate remotely from different geographic locations, handling even once-in-a-lifetime scenarios, such as the COVID-19 pandemic. The system reached 468 million news consumers each week and served 15,000 BBC news users. Its 24/7/365 operation across all time zones and robust remote administration capabilities were vital in maintaining the continuity of BBC’s global news output.

Check CGI Inc Agency Profile

2. Cognizant

Cognizant company website homepage screenshot
[Source: Cognizant]
  • Best for: Business process automation
  • Average hourly rate: $150
  • Minimum budget: Inquire
  • Founded: 1994
  • Size: 1000 & Up
  • Location: Teaneck, NJ
  • Notable clients: Volkswagen Group, Aston Martin Formula One, Uniper, Barry Callebaut, National Securities Depository Limited (NSDL)

Recognized in Fortune’s "100 Fastest-Growing Companies" list from 2003 to 2012, Cognizant offers a comprehensive suite of services, including application modernization, automation, cloud, consulting, data and AI, and digital experience. With a workforce of over 346,000 people, the IT services company prioritizes transforming business processes while creating personalized, hyper-connected experiences. Its clientele includes companies from automotive, banking, consumer goods, education, healthcare, and other industries.

Volkswagen Group Ireland faced challenges with its legacy call center platform, which was negatively impacting customer experience (CX) for both callers and agents. They needed to migrate to a more efficient, integrated omnichannel platform to address this issue. Cognizant’s solution involved transitioning to Salesforce Service Cloud Voice and Amazon Connect, fully integrated into the Salesforce agent desktop. This streamlined call flows and established a unified, cloud-based contact center.

The modernization project took just three months and provided Volkswagen with a fully digital, cloud-based omnichannel customer service platform with a comprehensive 360-degree view of customers. Key achievements include a 15% resolution of calls through IVR self-service, an 8% reduction in average waiting time in the call queue, and a 50% increase in back-office productivity.

Check Cognizant Agency Profile

3. DXC Technology

DXC Technology company website homepage screenshot
[Source: DXC Technology]
  • Best for: End-to-end IT services
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 2017
  • Size: 1000 & Up
  • Location: Ashburn, VA
  • Notable clients: Nissan, Vodafone, NHS Supply Chain, American Airlines, Lockton

As a Fortune 500 corporation with over 130,000 employees, DXC Technology is a leading end-to-end IT services company. Operating through two main segments, Global Business Services (GBS) and Global Infrastructure Services (GIS), it offers analytics and engineering, applications, insurance software, business process services in the GBS segment, and security, cloud infrastructure, IT outsourcing, and workplace services in the GIS segment.

Wanting to improve employee productivity and satisfaction, Nissan Motor Co. needed to cater to the diverse needs of its employees. Many required a balance between professional responsibilities and personal obligations like childcare or nursing care. Nissan’s traditional work setting, which had been in place since 1994, required a significant overhaul to accommodate more flexible and remote working arrangements, especially in response to the COVID-19 pandemic.

DXC Technology provided the solution by managing the operation and maintenance of approximately 40,000 computers across Nissan, including partner companies. It implemented cloud-based interactive voice response (IVR) services like Amazon Connect, enabling employees to work effectively from anywhere. The creation of the Digital Tech Café at Nissan’s headquarters provided face-to-face IT support, resulting in 99% of computer problems being resolved within 30 minutes and achieving a 95% user satisfaction rating.

Check DXC Technology Agency Profile

4. LeverX

LeverX company website homepage screenshot
[Source: LeverX]
  • Best for: SAP services
  • Average hourly rate: $75
  • Minimum budget: Inquire
  • Founded: 2003
  • Size: 1000 & Up
  • Location: Miami, FL
  • Notable clients: DHL, Bosch, Enable Injections, Girteka, Midday

LeverX, founded in 2003, is an international system integrator with a strong focus on software engineering services as well as SAP implementation and customization. The company created the Emerline brand in 2011, which specializes in custom software engineering and IT consulting, and expanded its range of IT services beyond SAP solutions. As an SAP Gold Partner and Global Strategic Supplier, LeverX has completed over 950 successful projects for more than 800 clients spanning across 30+ industries.

A multinational healthcare company operating under the Pharmaceuticals and Diagnostics divisions lacked transparency in its clinical supplies. This was significantly impacting its trial agility, causing issues in planning and inventory management.

To address these challenges, LeverX developed the Intelligent Clinical Supply Management (ICSM) solution. This solution was designed to provide end-to-end visibility for clinical supplies, encompassing various stages from planning to production and product delivery. The implementation of SAP ICSM led to significant measurable improvements for the healthcare company, including:

  • Reduction in implementation costs by up to 50%
  • Decrease in lead time by 10% - 15%
  • Significant reduction in running costs, ranging between 30% - 40%
  • Decrease in inventory overages by 30% - 40%
  • Shortening of clinical trial cycles by up to 10%

Check LeverX Agency Profile

5. eMazzanti Technologies

eMazzanti Technologies company website homepage screenshot
[Source: eMazzanti Technologies]
  • Best for: Managed IT services
  • Average hourly rate: $50
  • Minimum budget: Inquire
  • Founded: 2001
  • Size: 100 - 249
  • Location: Hoboken, NJ
  • Notable clients: FMB Steel, Generali, Fortune Footwear, Callisto, Flowers & O’Brien LLC

eMazzanti Technologies, specializing in managed IT and cybersecurity services, offers solutions ranging from cloud backup and network management to multi-factor authentication and dark web monitoring. The company addresses key business challenges such as speed, IT performance and service delivery, and cost control. It provides quick response times with 24/7 global IT support, certified staff expertise, and cost-effective service bundles. Additionally, eMazzanti offers IT management services for organizations with or without an existing IT department, tailoring its offerings to diverse sectors, including retail, legal, manufacturing, and non-profit.

eMazzanti Technologies successfully resolved key issues for FMB Steel, a New York City area metal fabricator. Initially struggling with IT cost control and recurring technical problems under a previous IT service provider, FMB Steel partnered with eMazzanti to overcome these challenges.

The transition to eMazzanti’s support led to FMB Steel experiencing a 50% reduction in IT costs and efficiently resolved recurring issues, enhancing operational efficiency. This partnership allowed FMB Steel to focus on core business operations without the stress of IT management. This demonstrates eMazzanti’s capability to deliver effective IT solutions and substantial cost savings.

Check eMazzanti Technologies Agency Profile

6. HCLTech

HCLTech company website homepage screenshot
[Source: HCLTech]
  • Best for: IT automation
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 1991
  • Size: 1000 & Up
  • Location: Noida, India
  • Notable clients: Broadcom Inc, E.ON, NatWest Group, UD Trucks, Aegon

Serving major verticals, including manufacturing, retail, life sciences, and healthcare, HCLTech is a global technology leader specializing in engineering, cloud, and digital services. Its engineering segment focuses on accelerating product development with robust research and development (R&D) capabilities. The cloud services division offers unique CloudSMART solutions to enhance innovation and agility in cloud utilization. In the digital arena, HCLTech aims to improve business resilience and operational efficiency through comprehensive digital transformation strategies.

HCLTech developed a solution for a global leader in optical solutions to improve its manufacturing capabilities. The IT services company implemented a robust Manufacturing Execution System (MES) using Red Hat OpenShift to create a resilient container platform that emphasizes high availability and disaster recovery.

The impact was significant, leading to a 30% reduction in operating costs and improvements in quality, productivity, and safety. This project exemplifies how HCLTech’s innovative solutions in edge deployment can enhance operational efficiency and resilience.

Check HCLTech Agency Profile

7. Exigent Technologies LLC

Exigent Technologies LLC company website homepage screenshot
[Source: Exigent Technologies LLC]
  • Best for: Cybersecurity services
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 1997
  • Size: Under 49
  • Location: Morristown, NJ
  • Notable clients: CAPE, ID Care, Withum Smith+Brown, Medicor Cardiology, New Venture Partners LLC

Honored seven times on the global MSP (managed service providers) list, Exigent Technologies LLC is a full-service IT consulting firm with over 25 years of industry experience. It provides high-performance IT systems through its comprehensive services that include cybersecurity, dark web monitoring, backup and disaster recovery, managed IT, cloud solutions, and many others. Exigent Technologies LLC aligns technology solutions with business objectives, ensuring efficient and secure IT operations, supported by its remarkable 97.12% customer satisfaction (CSAT) score. Driven by uncompromising principles to always prioritize their customers, the IT services company caters to industries such as manufacturing, healthcare, legal, and non-profit.

California Association of Professional Employees (CAPE) faced challenges with its existing IT services provider, which couldn’t scale with the association’s evolving needs. Exigent stepped in, providing a proactive and comprehensive IT strategy, and improving CAPE’s cybersecurity and IT infrastructure.

The result was a significant advancement in CAPE’s IT operations, which led to enhanced efficiency and bolstered data security, thanks to which the company could better focus on its core mission.

Check Exigent Technologies LLC Agency Profile

8. Romexsoft

Romexsoft company website homepage screenshot
[Source: Romexsoft]
  • Best for: AWS cloud services
  • Average hourly rate: $45
  • Minimum budget: $10,000 - $25,000
  • Founded: 2004
  • Size: 50 - 99
  • Location: Lviv, Ukraine
  • Notable clients: Greenfence, Healthera, SavvyMoney, Pragma-IT, TIM Media

With over 20 AWS Certifications and the status of an AWS Advanced Tier Services Partner, Romexsoft is a trusted AWS IT services provider specializing in optimizing cloud infrastructure for cost-efficiency, security, and peak performance. Serving industries such as FinTech, healthcare, media, and entertainment, it delivers expert consulting and management solutions to ensure seamless operation of AWS-based systems 24/7/365. Its services encompass consulting, secure AWS cloud migration, 24/7 support, and DevOps expertise.

Greenfence is a blockchain platform for the consumer goods industry thatfaced significant security challenges in its cloud infrastructure. These issues included vulnerabilities to web attacks, limited traceability of security issues, potential risks in their cloud environment, lack of proactive vulnerability management, and compliance mismatches.

To address this, Romexsoft implemented AWS WAF, CloudTrail, Security Hub, Inspector, KMS, ACM, and CloudWatch. These services improved Greenfence’s cloud security by providing superior threat protection, efficient incident response, and improved visibility. It also helped with compliance monitoring, vulnerability management, and security audits. The result was a robust security framework that ensured consistent security and compliance.

Check Romexsoft Agency Profile

9. TeamLogic IT

TeamLogic IT company website homepage screenshot
[Source: TeamLogic IT]
  • Best for: Managed IT services
  • Average hourly rate: $149
  • Minimum budget: $1,000 - $10,000
  • Founded: 2017
  • Size: Under 49
  • Location: Sandy, UT
  • Notable clients: Parkinson’s Institute and Clinical Center (PICC), ISC Corporation, Lite Tech Inc, Nordon LLC, US Health Connect

For more than 15 years, TeamLogic IT has helped businesses address their IT challenges through comprehensive managed IT services, cloud solutions, cybersecurity and compliance, data backup and recovery, and data connectivity. Its approach to helping clients combines strategic guidance, a full-service help desk, proactive remote monitoring, and a network of expert technicians. As an Amazon AWS, Google Cloud, and Microsoft partner, TeamLogic IT delivers tailored IT solutions prioritizing security, productivity, and profitability.

The Parkinson’s Institute and Clinical Center (PICC) faced IT challenges, including outdated hardware and data management issues. It partnered with TeamLogic IT for an IT overhaul, focusing on data migration to the cloud and server consolidation.

As recommended by TeamLogic IT, the client chose to deploy the Egnyte cloud platform. The transition resulted in significant cost savings, improved data accessibility, and enhanced data security, aligning with Health Insurance Portability and Accountability Act (HIPAA) compliance. The IT transformation also fortified PICC’s disaster recovery capabilities, significantly benefiting its research and patient care efforts.

Check TeamLogicIT Agency Profile

10. Alpacked

Alpacked company website homepage screenshot
[Source: Alpacked]
  • Best for: DevOps services
  • Average hourly rate: $75
  • Minimum budget: $10,000 - $25,000
  • Founded: 2017
  • Size: Under 49
  • Location: Kyiv, Ukraine
  • Notable clients: Forbes, TvCoins, Clario, Kudo

Alpacked is a DevOps agency with 8 years of IT services experience, specializing in cloud solutions, IT analytics, and infrastructure automation for various organizational sizes. Its expertise is backed up by quality assurance and 24/7 support. With 90% of long-term clients, a global reach in over 15 countries, and 10 technical excellence certifications, Alpacked is a significant player in the DevOps field.

A leading offensive security provider, struggling with DevOps and continuous integration and continuous delivery/deployment (CI/CD) pipeline challenges, partnered with Alpacked. The agency’s expertise in DevOps and security helped address issues like Amazon Elastic Kubernetes Service (EKS) cluster updates and initiated a research and development process for ongoing improvements. Utilizing tools like Kubernetes, Terraform, and Argo CD, it focused on refining the client’s infrastructure and implementing observability features for increased stability.

The collaboration empowered the client’s team to identify issues, and proactively eliminate their causes, ensuring the smooth operation of the entire system. Additionally, it proposed plans for future enhancements, including a migration to AWS-managed cloud services.

Check Alpacked Agency Profile

How We Picked the Best IT Services Companies

To select the top IT services companies in 2024, we reviewed their testimonials, case studies, industry reputation, team expertise, client roster, and executive management. Our team of agency experts developed a scoring system to measure their overall performance based on several important factors:

  • Reviews: Quality of work, client satisfaction, and level of trustworthiness
  • Portfolio: Tangible examples of an agency’s track record
  • Awards and press: Industry reputation and innovation
  • Team bios: The agency’s qualifications and team dynamics
  • Top services: Core competencies and areas of expertise

Visit the DesignRush Agency Ranking Methodology for more information on how we research agencies.

10 Most Popular IT Services Companies Compared

Agency nameLocationHourly rateSize Best for
CGI IncMontreal, Canada$1991000 & UpOverall
CognizantTeaneck, NJ$1501000 & UpBusiness process automation
DXC TechnologyAshburn, VAInquire1000 & UpEnd-to-end IT services
LeverXMiami, FL$751000 & UpSAP services
eMazzanti TechnologiesHoboken, NJ$50100 - 249Managed IT services
HCLTechNoida, IndiaInquire1000 & UpIT automation
Exigent Technologies LLCMorristown, NJInquireUnder 49Cybersecurity services
RomexsoftLviv, Ukraine$4550 - 99AWS cloud services
TeamLogic ITSandy, UT$149Under 49Managed IT services
Alpacked
Kyiv, Ukraine$75Under 49DevOps services

List of the Best IT Support Companies

  • Munzai Solutions

    Closing deals, opening doors
     Munzai Solutions is a creative development and digital sales organization that aims to address a market vacuum. We give you a chance to see a significant improvement in your business growth with our  [... view the full profile of Munzai Solutions]
    Manchester, United Kingdom
    Under 49 $20/hr $1,000 - $10,000

IT Services Company Hiring Guide

What is an IT services company?

An IT services company is a specialized firm that offers expert guidance and customized solutions to meet a brand’s unique IT requirements. These specialized firms allow business owners and employees to leverage systems, networks, applications, and other devices to help specific operations run smoothly in their organizations.   

Their core offerings include:   

  • Discovering and analyzing issues in the existing IT infrastructure   
  • Providing strategic advice for improving tech solutions to reach clients’ desired goals   
  • Creating and implementing solutions based on clients’ specific needs   
  • Helping clients align technology strategy with their business goals

What services do IT support companies provide?

The primary services IT support companies provide are: 

1. Product Engineering  

IT support companies use in-depth analytics and sophisticated platforms to analyze product efficiency and how it is being used, enabling organizations to create better experiences for customers.   

This gives brands actionable insights into:   

  • How to improve their products   
  • What bugs to fix   
  • How to create next-gen solutions that solve customer pain points             

2. Software Programming  

An IT support company assists businesses in building and implementing software and applications using current industry approaches.   

They use cutting-edge tools, resources, and programs to gain a deeper understanding of your business needs, customer challenges, and opportunities. They identify key features and functions that make your product more efficient in reaching and engaging your consumers.   

3. Technical Support 

An IT services company offers valuable guidance — from practical advice to insights on the newest tech trends to ensuring your team has the necessary technical support for optimal performance. They specialize in establishing robust communication systems and delivering ongoing support, improving your brand’s capabilities.  

IT technical support can either integrate with your existing infrastructure or be part of a new system implemented by the company. This support is essential for seamless operations, relieving your team of technical burdens and entrusting them to a skilled tech team. 

4. Data Insights  

IT support companies excel in interpreting the data, helping you comprehend how your resources are being utilized, and assessing whether your current technical infrastructure is beneficial or detrimental to your operations. 

These companies offer the necessary technical support to ensure that your daily operations proceed smoothly and efficiently. They contribute to your business success, as they help optimize current processes and provide insights for future strategic decisions. 

5. Strategic Consulting  

IT services companies can provide strategic advice to outline your future implementations.   

From digital transformation to product development and communication networks, these reliable IT experts can help you create a strategic plan and give you access to information that will shape future business growth.   

Strategic consulting can help you:   

  • Determine your product structure: IT advisors can provide insights on integrating technology into your product design and development process, ensuring your products are technologically advanced and meet market demands. 
  • Deploy branding initiatives: IT consultants can help leverage technology for branding efforts. This includes utilizing digital platforms for brand visibility, employing analytics for targeted marketing strategies, and integrating social media tools for broader brand engagement. 
  • Cultivate an online identity: Experts can guide you in establishing a robust online presence through website optimization, eCommerce platforms, and digital engagement strategies, ensuring your brand’s digital identity aligns with your overall business objectives. 
  • Improve customer experience: They can advise implementing customer relationship management (CRM) systems, chatbots, and personalized service platforms to improve customer interaction and satisfaction. 
  • Optimize operational efficiency: IT consultants can recommend the best technology tools and practices to streamline your business operations, such as cloud computing solutions, automation tools, and efficient data management systems. 
  • Strengthen cybersecurity: They can help develop a comprehensive cybersecurity strategy tailored to your business, including risk assessments, security protocols, and employee training programs. 
  • And more  

 6. Additional Services of IT Support Companies  

The list of information technology services these specialized companies offer goes beyond technical support and software programming. It may also include:   

  • Data backups   
  • Cloud services   
  • Disaster management   
  • Network operations   
  • Network equipment   
  • Cybersecurity and compliance   
  • Computer repair   
  • Virtual desktops   
  • File servers   

How much do IT services companies charge for their services?

IT services companies typically charge between $50 and $1,000 per month, with the exact price depending on several key factors, such as the services you need and the size of your company.  

Here is a detailed breakdown of the factors influencing the cost and their respective price ranges: 

  • Service time required: Hourly rates can range from $150 to $250, but IT service providers usually include service time in their monthly plans, which might range from $50 to $150 per user. 
  • Number of users: The price per user can vary from $50 to $400, depending on the service. 
  • Number of servers: Initial setup for a small business server can cost $1000 to $3000. Monthly cloud server costs range from $185 to $500. 
  • Amount of data: Data storage costs can range from $5 per month for basic cloud storage to $500 for comprehensive managed data storage. 
  • Service and upgrades needed: Monthly costs can range from $50 to $1000, varying with company size and service requirements.  

The top 50 IT support companies on DesignRush charge an average of $55 per hour. Roughly 7.2% of the IT services companies on DesignRush accept projects with a minimum budget of $1,000, while only 4.2% have a $50,000+ minimum budget. 

What are the benefits of outsourcing IT teams?

The benefits of outsourcing IT teams include cost savings, since companies reduce the need for in-house staff and resources, and access to a wider range of specialized expertise and technologies, improving business efficiency and profitability. 

Here is a breakdown of some of the most prominent benefits of IT services outsourcing: 

1. Cost-effectiveness 

While hiring an IT staff can cost you a few thousand dollars per month, outsourcing IT services is a much more cost-effective alternative. An IT service provider has a team of specialists who can handle all your IT needs at a fraction of in-house costs.  

These firms come equipped with:  

  • Cutting-edge tools  
  • Software licenses  
  • Platform certifications  
  • Service subscriptions  
  • And more  

2. Improved productivity 

IT support companies boost productivity, efficiency, and competitiveness with their quick and intelligent approach to research, development, and implementation. They also offer advanced solutions and proactive support, helping your business stay technologically updated, minimize downtime, and optimize workflow processes. 

3. Staying Up to Date  

Software and applications need to be upgraded as new versions are released, and IT support companies can help businesses stay up to date with the latest technological advancements. 

The key benefit of this is that they will help you save time and money in the long run since you won’t have to regularly spend additional money on functionalities that will boost your computer or solution’s performance.  

IT experts will provide you and your employees with knowledge of how to utilize the updated tools to better run your business operations.  

4. Access to Cutting-Edge Tools  

Many small businesses struggle to invest in premium tools and the latest technologies, often lacking the budget for ongoing technical training. Today, having access to such resources is crucial for quick problem-solving, maintaining productivity, enhancing client engagement, and increasing revenue.  

Partnering with a top IT company provides your business with this vital advantage, combining their expertise with advanced tools and technology to significantly benefit your operations. 

5. Improved Security 

In 2023, the average cost of a data breach worldwide was $4.45 million, which is a 15% increase in only three years. Cyber-attacks are estimated to reach $10.5 trillion annually by 2025.  

One of the IT support professionals’ core offerings is cybersecurity. These agencies have specific processes in place that protect organizations against malware and other types of potential attacks. They can also train your team on how to use technologies to recognize threats. 

In response to the rapid user growth of its visual discovery platform, Pinterest sought highly skilled IT services professionals to enhance its Ads Manager for improved content delivery. Given the challenges in recruiting locally, it turned to BairesDev, a nearshoring partner.  

BairesDev used its proprietary AI tool Team Recommendation Engine to efficiently match and onboard top engineers, achieving seamless integration within two weeks. The collaboration led to significant contributions, including crucial roles in Metrics Migration, UI/UX enhancement, API development, and QA. 

How do I choose the most suitable IT services provider?

Select the most suitable IT services provider following these steps: 

  1. Identify your needs: Outline what IT services you require. For example, you might need network infrastructure setup, cybersecurity solutions, software development, or cloud migration
  2. Research and ask for recommendations: Use search engines, online directories, and industry forums to compile a list of the top potential IT service providers. Ask colleagues or peers for recommendations. 
  3. Check their expertise: Assess the IT services company’s specialization. If you need mobile app development, a provider showcasing a portfolio of successful mobile apps demonstrates expertise. 
  4. Assess their experience: Look for providers with a proven track record. A provider that has been in the IT services business for over 10 years and has successfully completed projects for various industries demonstrates experience. 
  5. Examine their credentials: Verify certifications such as CompTIA A+, AWS, or Cisco. For instance, a provider displaying a Cisco Certified Network Professional (CCNP) certification indicates expertise in networking. 
  6. Conduct interviews: Contact IT companies with your inquiries and assess their responsiveness. A prompt and thorough response demonstrates good communication. 
  7. Undertake comprehensive evaluation: Check their capabilities in areas like scalability (ability to adapt to your current and future IT needs, especially if expecting rapid business growth), security (approach to cybersecurity, including regular audits, encryption protocols, and employee training to ensure data protection), and ongoing support (availability of 24/7 support and proactive monitoring for continuous IT infrastructure maintenance). 
  8. Look for references: Request references from previous clients. Contact these references to learn about their experiences with the IT services provider. Ask about project outcomes, communication, and any challenges faced. 
  9. Check their cultural fit: Evaluate if the IT services company’s values align with your company culture. A provider that values innovation and continuous improvement may be a good fit for a forward-thinking organization. 
  10. Send a Request for Proposal: Send the shortlisted candidates an IT services Request for Proposal (RFP) and ask for a quotation with a detailed breakdown. Note which one will be the best possible deal, considering your requirements, budget, and the service provider’s role in your business. 
  11. Compare cost and return on investment (ROI): Compare pricing among IT companies. Consider not only the initial cost but also the potential ROI from improved IT infrastructure and services. 
  12. Make your decision: After thoroughly evaluating the IT service providers based on these key factors, choose the company that best aligns with your business requirements and offers the most reliable, scalable, and secure IT solutions for your specific needs. 
  13. Review contract and SLAs: Have a legal expert review the contract to ensure it protects your interests and includes clear exit clauses in case the partnership doesn't work out. Carefully review all the contract terms, including service-level agreements (SLAs) and ensure they align with your expectations and business needs. 
  14. Start with pilot project: Start with a small project to assess the IT services provider's capabilities. For instance, if you need software development, begin with a smaller module before committing to a larger project. 

Need help finding the perfect IT services provider for your business? Visit our Marketplace and share with us your project details. We'll examine our vast agency directory to make a shortlist of the best companies that meet your requirements, free of charge. 

What questions should I ask a potential IT services provider?

Ask a potential IT services provider these key questions: 

Its Relevant Background 

  1. What certifications does your company hold? 
  2. How extensive is your knowledge of our industry?   
  3. Can you provide examples of similar projects and the results you achieved?   
  4. Can you provide client references?   
  5. How large is your company, and how long have you been in business? 

Company Services and Processes 

  1. Does your service cover all my business locations and remote staff? 
  2. Do you offer co-management options for your services? 
  3. Can you explain your discovery process? 
  4. What hardware and software do you suggest using? 
  5. How do you ensure security for your services? 
  6. How do you charge for your services? What choices do I have for pricing? 
  7. Which software or licensing is part of the price? 
  8. What additional security tools and services do you provide? 
  9. Is there an agreement for service levels? What's included in the service agreement? 
  10. What does the term "unlimited" involve? 
  11. How often do you renew the contract? 

The Project 

  1. How long does it take for you to implement these systems and networks? How will this affect current operations? 
  2. What parts of our IT project will be handled in-house vs. outsourced? 
  3. What level of involvement is required from our team during the IT project? 
  4. How will communication and updates be managed throughout the project? 
  5. What tangible results and improvements can we expect? How do you measure the impact of the IT solutions you implement? 
  6. How do you measure the impact of the IT solutions you implement? 
  7. Can you provide an estimated cost for a project of this scope? 

What are the best IT services agencies in the U.S.?

The best IT services agencies in the U.S. are: 

  • Kanda Software 
    • 4.7 stars on DesignRush (15 reviews)  
    • 4.8 stars on Google (8 reviews) 
    • Top clients: OneSky, Rue La La, Lionbridge, KAUST
  • BairesDev 
    • 4.8 stars on DesignRush (25 reviews) 
    • 3.9 stars on Google (19 reviews)
    • Top clients: Google, Salesforce, IBM, Rolls-Royce
  • Itransition 
    • 4.9 stars on DesignRush (21 reviews) 
    • Top clients: PayPal, Adidas, PepsiCo, Xerox
  • Azumo 
    • 4.7 stars on DesignRush (10 reviews) 
    • 4.6 stars on Google (12 reviews) 
    • Top clients: Discovery Channel, Facebook, X (formerly Twitter), Bento
  • InstinctTools 
    • 4.9 stars on DesignRush (18 reviews)  
    • 5.0 stars on Google (10 reviews) 
    • Top clients: Swiss Red Cross, SAP, Fujitsu, Acrolinx

Take a look at their profiles to discover more about these agencies and be sure to explore the rest of our listings for additional IT services companies. Easily refine your search by reviews, location, rates, team size, and other valuable parameters. 

Why Trust DesignRush

A trusted B2B marketplace connecting businesses with top-tier IT services companies, DesignRush maintains an impressive 4.7 rating on Trustpilot and Google.

Our dedicated team of agency experts built a network of over 30,000 agencies. We simplify the agency selection process, providing value to clients and agencies alike, via the DesignRush Marketplace.

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IT Services Expertise

IT services companies on DesignRush are renowned for their vast expertise across various technological domains. They specialize in cloud computing, cybersecurity, network infrastructure, software development, data analytics, IT consulting, managed IT services, systems integration, IT support, and more. This expertise spans from strategic planning and system implementation to ongoing support and security management, ensuring efficient management of all IT needs.

These proficiencies highlight their comprehensive skill set and capacity to provide end-to-end IT solutions.

Agency Credibility Indicators

The top IT support companies distinguish themselves through prestigious recognitions, including awards like the Microsoft Partner of the Year, Cisco Partner Summit Awards, IBM Beacon Awards, Enterprise Connect Enterprise IT/Communications Excellence Awards, CRN Tech Elite Awards, and Deloitte Technology Fast 500 Awards, among others.

These accolades signify the companies’ commitment to excellence, ability to consistently deliver outstanding IT services and solutions, and assure businesses needing top-tier IT support that they are engaging with some of the best in the industry.

IT services companies awards logos: Microsoft, Cisco, IBM, Enterprise Connect, CRN, and Deloitte Technology Awards

The proficiency of IT services companies is reinforced by a variety of specialized certifications, reflecting their expertise in different IT domains:

  • Cybersecurity: Certified Information Systems Security Professional (CISSP), CompTIA Security+, EC-Council Certified Ethical Hacker (CEH), Certified Information Security Manager (CISM), ISO/IEC 27001 Certification
  • Cloud computing: Amazon Web Services (AWS) Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Google Cloud - Professional Cloud Architect Certification, Cisco Multicloud Specialist Certification
  • Network infrastructure: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), CompTIA Network+
  • Software development: Microsoft Certified: Azure Developer Associate, Oracle Certified Professional Java SE Programmer
  • Data analytics and big data: Certified Data Professional (CDP), Cloudera Certified Associate (CCA) Data Analyst, Microsoft Certified: Data Analyst Associate, Google Certified Professional Data Engineer
  • IT project management: Project Management Professional (PMP) Certification, Certified ScrumMaster (CSM), PRINCE2 Certification, Agile Certified Practitioner (PMI-ACP)
  • Managed IT services: Information Technology Infrastructure Library (ITIL) Certification, CompTIA Managed Services Trustmark
  • Systems integration: Microsoft Certified: Power Platform Solution Architect Expert, Certified Systems Engineering Professional (CSEP)
  • IT support and services: CompTIA A+, Microsoft Certified: Azure Administrator Associate, HDI Customer Service Representative (HDI-CSR)
IT services companies certifications logos: CISSP, CompTIA, CDP, Google Cloud, PMP, Oracle, CSM, AWS, PMI-ACP, CSEP, ITIL, Microsoft, Cisco

Agencies’ Supported Technologies

IT support companies demonstrate expertise in a wide array of industry-standard technologies, tools, software, and platforms relevant to their field, including but not limited to:

  • Cloud computing: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, VMware, OpenStack
  • Cybersecurity: Symantec, McAfee, Palo Alto Networks, Cisco Security, Fortinet
  • Network infrastructure: Cisco Systems, Juniper Networks, Arista Networks, F5 Networks, VMware NSX
  • Software development: GitHub, Jenkins, Docker, Visual Studio
  • Data analytics and big data: Hadoop, Apache Spark, Tableau, SAS, Microsoft Power BI
  • IT project management: Jira, Trello, Microsoft Project, Asana, Basecamp
  • Managed IT services: ConnectWise, Kaseya, Autotask, SolarWinds, ServiceNow
  • Systems integration: MuleSoft, Dell Boomi, IBM WebSphere, SAP PI/PO, Oracle Fusion Middleware
  • IT support and services: Zendesk, ServiceNow, BMC Remedy, Spiceworks, Freshservice
  • Database management: Oracle Database, MySQL, Microsoft SQL Server, MongoDB, PostgreSQL
  • Virtualization and containerization: VMware vSphere, Microsoft Hyper-V, Docker, Kubernetes, Citrix
  • Enterprise Resource Planning (ERP): SAP ERP, Oracle ERP Cloud, Microsoft Dynamics 365, Infor CloudSuite, Workday
IT services companies tools and technologies logos: SAP, Symantec, Oracle, Cisco, ConnectWise, Jira, VMware, Palo Alto, AWS, Microsoft Hyper-V, WebSphere, IBM, Apache Spark, Hadoop, BMC Remedy, MongoDB, MuleSoft, Juniper Networks, Arista Networks, SolarWinds

Agency Reviews

For deeper insight into these agencies, DesignRush features client testimonials that share project challenges, results, and overall feedback. Each review undergoes verification, ensuring that the insights we present are both current and accurate.

Using the Bayesian Statistical Method, our algorithm calculates the most probable success rate for each agency. This reduces bias and promotes equity in the rating system, aligning our agency rankings more closely with the genuine quality of the services they offer.

Content Relevance & Accuracy

We make sure our content stays up to date, incorporating the latest listing data, industry trends, emerging technologies, and real-time insights supplied by agencies. It is reviewed by seasoned industry professionals who also provide their invaluable expertise – ensuring accurate and in-depth information.

About The Author and Expert Reviewer
Former Content Specialist
Sumana Ganguly has over a decade of experience in writing for the tech industry. She started her career at Indus Net Technologies, Embee Software, and Global Info and Solutions System, where she won the Best Content Writer award. As a former writer at DesignRush, she covered insightful tech topics and trends that help companies future-proof their businesses.
Chief Technology Officer
Gary Kuznetsov is a seasoned programmer, web developer, and certified Laravel developer. He was a Senior PHP developer at Blue Fountain Media, then soon became Head of Development at Digital Silk. With hundreds of successful websites/applications deployed throughout his career, it is no surprise that he is now a Chief Technology Officer at DesignRush, spearheading digital products and solutions to meet the company’s challenges and objectives.