Explore top phone answering services that provide professional, 24/7 call handling, appointment scheduling, and customer support to help businesses enhance responsiveness and improve client satisfaction. Check out leading US-based phone answering services that specialize in delivering reliable, personalized support tailored to domestic markets.

Best Texas Telephone Answering Service Company Rankings

35 Companies - Rankings updated: April 01, 2026

DesignRush vets all agencies based on professional qualifications and verified customer feedback to help you choose confidently. Some featured agencies maintain paid sponsorships.

United States × Texas ×
  • World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

    Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms  [... see all Hugo reviews ]
    Location
    Houston, Texas
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed

    Hugo Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Transcription Services
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • How Hugo Helped Topicals Redefine Skincare
      Outsourced Customer Support Project for Beauty Company How Hugo Helped Topicals Redefine Skincare
    • How Hugo Helped Outschool Handle Growth
      Back Office Outsourcing Project for Education Company How Hugo Helped Outschool Handle Growth
    • How Hugo Helped Confront Inclusion Gaps
      BPO Project for AI Company How Hugo Helped Confront Inclusion Gaps
    • How Hugo Helped Sakara Transform Health
      Outsourced Customer Support Project for Wellness & Fitness Company How Hugo Helped Sakara Transform Health
    • Transforming Customer Service in the Home Furnishings Industry
      Outsourced Customer Support Project Transforming Customer Service in the Home Furnishings Industry
    • How Hugo Helped Yardzen Reimagine Landscapes
      Back Office Outsourcing Project for Home & Garden Company How Hugo Helped Yardzen Reimagine Landscapes
    Comprehensive analysis done by DesignRush Agency Experts.

    Hugo Reviews & Testimonials

    • Greg Digneo
      Greg Digneo founder at content guppy
      5.0
      B2B Review from Greg Digneo

      Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.

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    • Nimmit Shah
      Nimmit Shah Owner at Pi Asset Management Ltd
      5.0
      BPO Review from Nimmit Shah

      Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.

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    • Jambu Subramanian
      Jambu Subramanian Senior Manager of Operations at Kasha Global
      5.0
      Customer Support Review from Jambu Subramanian

      Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Google
    • Meta
    • Outschool
    • Topicals
    • Attentive
    • Faire
    • Sakara
    • Aurora
    Data sourced from the agency's DesignRush profile
  • Global Support Redefined!

    IdeasUnlimited is a BPO with fifteen (15) years of experience in providing various BPO services.  [... see all IdeasUnlimited reviews ]
    Location
    Sugar Land, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    IdeasUnlimited Services

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • IT Services
    • SEO
    • BPO
    • Customer Support
    • Transcription Services
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Call Center Locations
      Call Centers Project Call Center Locations
    • B2B Awards
      Inbound Call Centers Project B2B Awards
    Comprehensive analysis done by DesignRush Agency Experts.

    IdeasUnlimited Reviews & Testimonials

    • Kimberly Weber President and Founder at Iowa Home Care
      5.0
      BPO Review from Kimberly Weber

      We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.

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    • Miriam Woodward
      Miriam Woodward Founder President and CEO at De Dios Consulting
      5.0
      BPO Review from Miriam Woodward

      IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.

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    • Jeffrey Bill
      Jeffrey Bill Founder & CEO at Sunrise Treatment Center
      5.0
      Medical Review from Jeffrey Bill

      Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • BabeBox
    • PatPat
    • Sapphire
    • Messenio
    • Stevens Realty
    • Justin TV (now known as Twitch TV)
    Data sourced from the agency's DesignRush profile
  • A leading customer support services provider

    OnBrand24 stands as a leading provider of outsourced customer support services, offering established overflow and contingency strategies.  [... see all OnBrand24 reviews ]
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Portfolios Count
    3 Projects Listed

    OnBrand24 Services

    • Customer Support
    • Phone Answering Services
    • Call Centers
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Dancing Deer Baking
      Outsourced Customer Support Project Dancing Deer Baking
    • Enservio
      Outbound Call Centers Project Enservio
    • Sappi
      Outsourced Customer Support Project Sappi
    Comprehensive analysis done by DesignRush Agency Experts.

    OnBrand24 Reviews & Testimonials

    • Adam Miles Director of Operations Restore Payment Programs at Enservio
      5.0
      Customer Support Review from Adam Miles

      They’ve been great partners. The agents move very smoothly back and forth between questions from consumers and carriers – and that’s a challenging responsibility. I have dealt with a lot of vendors over the course of my career, and OnBrand24 is definitely top tier in terms of responsiveness, professionalism and delivery. I’m grateful to the entire OnBrand24 team.

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    • Brett Johnson Sales Manager at Alpha Software
      5.0
      Customer Support Review from Brett Johnson

      OnBrand24 has been absolutely great. We've been very impressed with their ability to establish a highly capable team that quickly developed a strong technical grasp of our new product features in a compelling way. We quickly came to regard OnBrand24 as a satellite office for us, a direct extension of our sales and marketing team.

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    • Patti Groh Director of Marketing Communications at Sappi Fine Paper North America
      5.0
      Customer Support Review from Patti Groh

      OnBrand24 is very reliable. We depend on them to seamlessly handle the critical first phase of the sales cycle-the sample request-and also to relate to customers on a personal level that represents Sappi well and reflects our culture.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Southwest Indian Foundation
    • Dancing Deer
    • Sappi Fine Paper North America
    • Alpha Software
    • Enservio
    Data sourced from the agency's DesignRush profile
  • A Call Center Suited to Your Needs

    Customized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements.  [... see all Westpark Communications reviews ]
    Location
    Spring, Texas
    Number of Employees
    Under 49
    Portfolios Count
    5 Projects Listed

    Westpark Communications Services

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Consumer Product Distributor
      Outsourced Customer Support Project Consumer Product Distributor
    • Plumbing Company
      Outsourced Customer Support Project Plumbing Company
    • National Home Builder
      Outsourced Customer Support Project National Home Builder
    • Real-Estate Management Company
      Outsourced Customer Support Project Real-Estate Management Company
    • Major Hospital
      Outsourced Customer Support Project Major Hospital
    Comprehensive analysis done by DesignRush Agency Experts.

    Westpark Communications Reviews & Testimonials

    • Anonymous Undisclosed at Worldwide Logistics
      5.0
      Customer Support Review from Anonymous

      Westpark Communications really does have ‘All the right answers.’ Our customers receive the same courteous service from Westpark that we do when we have a question or request for them. I’m pleased with our decision to switch to Westpark Communications.

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    • Anonymous Undisclosed at HVAC
      5.0
      Customer Support Review from Anonymous

      We have been very impressed with Westpark Communications from day one. Our previous answering service closed its doors with no notice and we found ourselves looking to get operations back up and running smoothly. Several calls to companies found us waiting for a return call, except for Westpark Communications! They called us back within a few hours and had a plan in play by day two and by day 5 we were up and running smoothly with no issues. We are very happy with their response to any questions that arise, any updates we need, and the staff is awesome. They are always sending email or phone calls to make sure we are satisfied and that they are meeting our needs. The voice messages are promptly delivered to our mail box for us to review at any time of the day. Love this option because it is like talking directly to the customer. The emergency calls are immediately dispatched to the technician on call. If the technician does not respond after two attempts, it immediately goes to Climate-Tech’s management for direct action so customers are not held up. When we have changes to the on-call schedule, I just make a phone call or send an email and their response is immediate. We even get a confirmation that it was completed. Complete confidence that our requests are being met. Price wise they are very reasonable and they were willing to work within our price range. Westpark Communications has so much more to offer and as our company grows we know that they will meet our needs. Thank you, Westpark Communications, we consider you part of our family!

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    • Anonymous Undisclosed at Undisclosed
      5.0
      Customer Support Review from Anonymous

      We recently started working with Westpark Communications after completing an acquisition of another company and finding they were already using them (we previously relied on an after-hours voicemail which often delayed our response time). We expanded the service to both of our locations and have been more than pleased at how well they handle our calls. The employees are professional and courteous, and any changes we need to make (such as to accommodate holidays, short days, etc.) are easy to communicate and have been handled. Our calls are fielded with the necessary details and dispatched promptly, and it allows us to better respond and address our customers’ needs in after-hours situations. I highly recommend Westpark Communications for your business answering service needs!

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Consumer Product Distributor (E-commerce)
    • Plumbing Company
    • National Home Builder
    • Real-Estate Management Company
    • Major Hospital
    • Capital Goods Manufacturer
    • Manufacturer – Independent Living Aids
    • Residential & Commercial Retail Energy Provider
    Data sourced from the agency's DesignRush profile
  • We Take Care of Your Calls.

    TeleDirect stands tall as an acclaimed industry frontrunner, focused on delivering outstanding on-demand call center and phone answering solutions. With a profound grasp of the contact center landscape, the team has firmly positioned itself as the ultimate preference for global organizations.  [... see all TeleDirect reviews ]
    Location
    San Antonio, Texas
    Number of Employees
    250 - 499
    Average Hourly Rate
    $100/hr

    TeleDirect Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    TeleDirect Reviews & Testimonials

    • Michelle Goode
      Michelle Goode Senior Manager of Operations at AlphaTheta Music Americas
      5.0
      Call Centers Review from Michelle Goode

      Retrieving data. Wait a few seconds and try to cut or copy again.

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    • Tiffany L. Garcia
      Tiffany L. Garcia Director of Client Relations at Dr. Biz Boom
      5.0
      Call Centers Review from Tiffany L. Garcia

      Tiffany L. Garcia gave TeleDirect Communications, Inc. a 5-star rating. Tiffany shared that she had used TeleDirect in her offices and also referred her clients to the agency. She praised the top-notch customer care and excellent communication and client engagement experience she and her clients had received since day one. Garcia highlighted TeleDirect's effectiveness in handling inbound call volume and seminar reservation services. (Source: 3rd party review platform)

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    • Carol Magdalein
      Carol Magdalein President at SEMINARS FOR LESS
      5.0
      Call Centers Review from Carol Magdalein

      Carol Magdalein gave TeleDirect Communications, Inc. a 5-star rating. She commended its account representative, Kat, for always responding promptly and efficiently to any questions or issues. (Source: 3rd party review platform)

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Southern California Public Radio
    • WayFM
    • WGVU
    Data sourced from the agency's DesignRush profile
  • Highest Quality, Call Center Services with Superior Customer Support.

    Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365.  [... see all TAS United reviews ]
    Location
    San Antonio, Texas
    Number of Employees
    Under 49

    TAS United Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    TAS United Reviews & Testimonials

    • Cerena Schane
      Cerena Schane Customer Relationship Management Manager at Airco Mechanical
      5.0
      Phone Answering Services Review from Cerena Schane

      Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.

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    • Viktoriia Bielkova
      Viktoriia Bielkova Accountant at Congress Holding Group
      5.0
      Call Centers Review from Viktoriia Bielkova

      My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.

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    • Dr. Shiree Flume
      Dr. Shiree Flume Owner at Flume Psychiatry
      5.0
      Phone Answering Services Review from Dr. Shiree Flume

      I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Baylor
    • Siemens
    • Floodmaster Restauration
    • Golden Pass LNG
    Data sourced from the agency's DesignRush profile
  • Phone answering solutions that businesses are proud of!

    Nexa emerges as a trailblazing 24/7 virtual phone answering service renowned for its nationwide operations across the United States. Our forte lies in delivering unparalleled customer experiences through technology-driven call answering solutions, orchestrated by our adept virtual receptionists who possess  [... see all Nexa reviews ]
    Location
    Austin, Texas
    Number of Employees
    100 - 249

    Nexa Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Nexa Reviews & Testimonials

    • Summer Forbes
      Summer Forbes CEO at Undisclosed
      5.0
      Phone Answering Services Review from Summer Forbes

      Rikard and his team have been great to work with. They are on top of details and have a great system. We’re excited to implement and utilize Nexa!

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    • Mandy
      Mandy Owner at Undisclosed
      5.0
      Phone Answering Services Review from Mandy

      I’ve relied on Nexa as my primary answering service for customer calls, and they’ve been outstanding. Their after-hours and midday telephone answering services ensure no call goes unanswered, providing incredible convenience and ease of use. The team’s effective communication and excellent virtual receptionist service have consistently impressed me and made a real difference in managing customer interactions.

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    • Sally B
      Sally B Review from Google
      1.0

      Sally B's Review Sourced from Google

      NEXA recently changed their platform blocking clients from entering specific times outside of a set schedule. Clients must submit an email of changes, wait for a response, send a reminder email and then find out at 3am that changes were not made correctly. I have now been awake since 3 am (unable to go back to sleep and no opportunity to nap during the day) because NEXA ceased client control of our own schedules and someone failed to do their job properly.when I requested a variation from their blocked times. Prior to this platform change, I would have recommended NEXA. Now, I recommend looking elsewhere.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Fuze
    • SearchKings
    • Penguin Air
    • Paradigm
    Data sourced from the agency's DesignRush profile
  • Agnostic AI Solutions

    Outsourced Customer Response Solutions.  [... view SSG profile ]
    Location
    Waco, Texas
    Number of Employees
    1000 & Up

    SSG Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Hospitality Industry
    • Consumer Goods Industry
    Data sourced from the agency's DesignRush profile
  • Capture Every Opportunity

    Abby Connect is your A.I.-assisted human receptionist bringing top-notch customer service experts and technology together to turn your phone into a customer-delighting, lead capturing, revenue generating machine.  [... view Abby Connect profile ]
    Location
    Houston, Texas
    Number of Employees
    100 - 249

    Abby Connect Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Abby Connect Reviews & Testimonials

    • Stepfanie Veverka
      Stepfanie Veverka Review from Google
      5.0

      Stepfanie Veverka's Review Sourced from Google

      We got set up with Abbyconnect for an AI representative and are so amazed. Customer support is professional and worked hard to make sure we got set up- walking us through the steps and following up. So glad we found them!

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    • Gary Traylor
      Gary Traylor Review from Google
      5.0

      Gary Traylor's Review Sourced from Google

      Working with Katherine Currah has been an absolute pleasure! Her professionalism, attention to detail, and genuine care for clients truly set her apart. She goes above and beyond to ensure everything runs smoothly. She has made the transition to the Abbey Connect platform seamless and easy.

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    • Benjamin Beckett
      Benjamin Beckett Review from Google
      5.0

      Benjamin Beckett's Review Sourced from Google

      We couldn’t be happier with the incredible service we’ve received from Jonny and the team at Abby Connect! From day one, Jonny took the time to fully understand the needs of our roofing company and helped build a receptionist service that feels like a true extension of our business.Their level of customization is amazing — anytime we need to update something or tweak how calls are handled, Jonny and his team are on it immediately. Whether it’s adding new services, adjusting call scripts, or updating our scheduling preferences, it’s all done quickly and seamlessly.Thanks to Abby Connect, we never miss an important call, and our customers get a warm, professional first impression every single time. Highly recommend Jonny and the team to any business that wants top-tier, personalized support!

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Legal Industry
    • Health Care Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile
  • We'll Cover The Phones You Focus On Your Business

    Premier virtual receptionist & call center services in Frisco, TX. Our professional team + AI tech delivers 24/7 call answering, appointment scheduling, and customer support for DFW businesses. Turn chaos into calm quiet offices, happy clients.  [... view Dedicated Office profile ]
    Location
    Frisco, Texas
    Number of Employees
    50 - 99

    Dedicated Office Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Dedicated Office Reviews & Testimonials

    • Chris Walden
      Chris Walden Review from Google
      5.0

      Chris Walden's Review Sourced from Google

      Adi, and her team have been nothing short of amazing to work with. We have had the opportunity to do so much business together over the past 2 years that its unreal. The results her team has helped us achieve for our parters has been meaningful to say the least.

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    • Willie Grubaugh (G Farms)
      Willie Grubaugh (G Farms) Review from Google
      5.0

      Willie Grubaugh (G Farms)'s Review Sourced from Google

      It has been an incredible experience working with dedicated office to implement our AI program. Top notch communication and implementation throughout the process through to fruition. This group is first rate.Sincerely, G Farms / Willie Grubaugh

      Show more
    • Ash Glenn
      Ash Glenn Review from Google
      5.0

      Ash Glenn's Review Sourced from Google

      Dedicated Office Solutions has been great to work with. They provided a solution we desperately needed. Their team is always attentive, helpful, easy to reach, and quick to respond. Highly recommend.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Balance Chiropractice
    • Elite Painting
    • Celebration Saunas
    Data sourced from the agency's DesignRush profile
  • Trusted Advisors, VARs, Managed IT & Technology Broker Services.

    Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions  [... see all Internet Nerdz reviews ]
    Location
    Frisco, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    Internet Nerdz Services

    • IT Services
    • Managed Services
    • Cloud Consulting
    • Cybersecurity
    • IT Compliance Solution
    • Business Consulting
    • Call Centers
    • Phone Answering Services
    • IoT
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Internet Nerdz Reviews & Testimonials

    • Scott Berg
      Scott Berg VP of Operations at Sigma Funding Group
      5.0
      IT Services Review from Scott Berg

      If you're looking for a company to handle your IT and telephony needs then Scott and his team at Internet Nerdz is who you should be working with. They have my highest recommendation!

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    • Shaun Green
      Shaun Green Review from Google
      5.0

      Shaun Green's Review Sourced from Google

      Internet Nerdz has been a game-changer for my business. Their team is responsive, knowledgeable, and genuinely committed to helping their clients succeed. They made everything simple and stress-free, from setup to ongoing support. Highly recommend for anyone looking for reliable and expert service!

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    • Angelica Cervantes
      Angelica Cervantes Review from Google
      5.0

      Angelica Cervantes's Review Sourced from Google

      In an increasingly digital world, partnering with Internet Nerdz Inc is a strategic move towards achieving your business goals. With their unparalleled expertise, dedication to excellence, and commitment to customer satisfaction, they are truly the gateway to digital success. Whether you're a startup, a small business, or a multinational corporation, Internet Nerdz Inc has the tools and the talent to propel your brand to new heights.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Clearspan Communications
    • Cynergy HiTech
    • Innisfree Hotels
    • Tandy Leather
    • Higgenbotham Insurance Agency
    • Northland Development
    • Prominence Hospitality
    • Fora Financial
    • Entouch Controls
    • Nexxiot Inc.
    Data sourced from the agency's DesignRush profile
  • Answering Services for Businesses

    Kim’s Answering Service, Inc. is locally owned and operated since 1967. At Kim’s Answering Service, Inc., we offer a personalized and professional telephone answering service to the entire professional industry. Our supervised operators are trained to handle and manage all types of calls and relay them  [... view Kim's Answering Service profile ]
    Location
    Fort Worth, Texas
    Number of Employees
    Under 49

    Kim's Answering Service Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Kim's Answering Service Reviews & Testimonials

    • Rob W
      Rob W Review from Google
      5.0

      Rob W's Review Sourced from Google

      Wonderful team at Kim’s Answering Service that has professionally and reliably served our agency and customers for years. They are invariably a pleasure to work with!!

      Show more
    • glicerj
      glicerj Review from Google
      5.0

      glicerj's Review Sourced from Google

      We have used Kim’s Answering Service for over 20 years. Their service has never disappointed us. They stuck with us through some tough times. Love them.

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    • Trish Callahan
      Trish Callahan Review from Google
      5.0

      Trish Callahan's Review Sourced from Google

      Our company has worked with Kim's Answering Service for 3 years and have only had a few issues in the time and they solved quickly. We have been happy with the service they have provided our company.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Retail Industry
    • Corporate Services Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile
  • We Are Your Call Handling Heroes!

    A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships  [... view A Better Answer profile ]
    Location
    Dallas, Texas
    Number of Employees
    Under 49

    A Better Answer Services

    • Phone Answering Services
    • Call Centers
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    A Better Answer Reviews & Testimonials

    • Cybelle Long
      Cybelle Long Review from Google
      1.0

      Cybelle Long's Review Sourced from Google

      The lady that called me Leah was rude and hung up on me. Not great service for a life threatening situation!!! Very disappointing!

      Show more
    • Dr Mark Bishara
      Dr Mark Bishara Review from Google
      5.0

      Dr Mark Bishara's Review Sourced from Google

      When our entire office experienced a phone System nightmare and phone lines went dead, panic started to set in. Enter Irene, our customer service angel! From the first ring, her calm and professional demeanor instantly put us at ease.Irene didn't simply listen to our plight, she took action. With impressive knowledge and clear communication, she guided us through setting up call forwarding. Her step-by-step instructions were so patient and thorough, even the most tech-phobic colleagues felt empowered.Irene’s efficiency and resourcefulness were truly remarkable. She didn't waste a single moment, but still managed to make us feel like her top priority. Her genuine empathy and friendly humor even made a stressful situation strangely enjoyable.Thanks to Irene’s five-star service, we were back up and running with minimal disruption. Her proactive problem-solving and positive attitude saved the day (and probably a few dozen headaches!).If you're looking for a phone attendant who goes above and beyond, look no further than Irene. She's the epitome of customer service excellence, and we're incredibly grateful for her help.Highlights:Calm and professional demeanor under pressureImpressively knowledgeable and clear communicationPatient and thorough guidance with call forwardingEfficient and resourceful problem-solvingGenuine empathy and friendly humorIn short, Irene is a rockstar! If you're lucky enough to encounter her, consider your day (and phone service) instantly improved.Thank you, Irene, for being a true service superhero!Sincerely,A very grateful customer on behalf of the entire officeP.S. If you have any employee recognition programs, Irena definitely deserves a nomination!

      Show more
    • Dirk “Chucky” Crisman
      Dirk “Chucky” Crisman Review from Google
      5.0

      Dirk “Chucky” Crisman's Review Sourced from Google

      Need a call service that is attentive but effective? A Better Answer is your answer. A small business but good owner and staff that can take on just about any job out there that seed a call answered, message transcribed, service forwarded, you name it they can do it.

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    Reviews verified by DesignRush and sourced from the agency's profile
    • Telecommunications Industry
    • Dental Industry
    • Healthcare Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
  • Friendly, Savvy, and Smart Outsourced Customer Service

    At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by  [... view MindStart Solutions profile ]
    Location
    Austin, Texas
    Number of Employees
    Under 49

    MindStart Solutions Services

    • Phone Answering Services
    • BPO
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    MindStart Solutions Reviews & Testimonials

    • Mark Levorn
      Mark Levorn Review from Google
      5.0

      Mark Levorn's Review Sourced from Google

      If you are looking to outsource your customer experience / customer support, this is the company. Based in Austin, they have a talented, tech-savvy and competent crew.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Kapsul
    • Alfred
    • emboldHealth
    Data sourced from the agency's DesignRush profile
  • Fitting your call center requirements ideally

    SAS specializes in tailored phone answering services, catering precisely to clients' unique business requirements. Our committed support team undergoes rigorous training to deliver outstanding solutions, encompassing a wide spectrum of needs, such as general customer service, billing inquiries, sales  [... view Specialty Answering Service profile ]
    Location
    Dallas, Texas
    Number of Employees
    100 - 249

    Specialty Answering Service Services

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Specialty Answering Service Reviews & Testimonials

    • Sarah Gonzales
      Sarah Gonzales Review from Google
      5.0

      Sarah Gonzales's Review Sourced from Google

      We are a digital marketing agency and have been using SAS for the past three months. I'm so happy with this service. They screen all our calls, and have saved us so much time and hassles having to deal with spam calls. They've also been really helpful in building out instructions for their team to ensure that each call from either current clients or prospective customers is handled in the right way. And I love that they are always aiming to improve -- every time I suggest a new way to handle calls, they immediately implement the suggestion. This is a great, very personalized and affordable receptionist service for small businesses.

      Show more
    • Zoe Newbold
      Zoe Newbold Review from Google
      5.0

      Zoe Newbold's Review Sourced from Google

      We use SAS answering service for our after hour needs for our guests at our boutique hotel. They are great and I love the format how they send the messages of the missed calls. Also, the support team is very responsive and helpful. They work quickly to build your script and ensure that we are happy with the product.

      Show more
    • S B
      S B Review from Google
      5.0

      S B's Review Sourced from Google

      SAS Desk has been fantastic for our customer support needs. We've used them for many years now. Their team is professional, responsive, and always courteous with our customers. Calls are handled quickly and effectively, and we’ve seen a big boost in customer satisfaction. Highly recommend! Thanks to Courtney and Gabe for all their help.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Advertising Industry
    • Accounting
    • Engineering
    • Energy Industry
    • IT Industry
    • Financial Industry
    • Legal Industry
    • Travel Industry
    • Retail Industry
    • Telecommunications Industry
    Data sourced from the agency's DesignRush profile
  • Your 24-hour Answering Service

    We are a telecommunications company with personalized call center solutions who provide the highest quality & most reliable customer service.  [... view VoiceLink Communications profile ]
    Location
    Houston, Texas
    Number of Employees
    Under 49

    VoiceLink Communications Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Retail Industry
    • Real Estate Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
  • Creating consistent experiences for all customer channels

    Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals, we deliver superior service that protects and promotes our clients'​ brands in the traditional channels and we are  [... view Telvista profile ]
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Portfolios Count
    1 Project Listed

    Telvista Services

    • HR Outsourcing
    • Phone Answering Services
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Clients and Projects

    View Full Portfolio
    • Telvistas Automated CRM Technology Drives Growth for a Leading Global Convenience Store Chain
      Inbound Call Centers Project Telvistas Automated CRM Technology Drives Growth for a Leading Global Convenience Store Chain
    Comprehensive analysis done by DesignRush Agency Experts.

    Telvista Reviews & Testimonials

    • Henry Castillo
      Henry Castillo Review from Google
      5.0

      Henry Castillo's Review Sourced from Google

      Great work Environment. I've had a steady income for many years at Telvista. I still enjoy my position as Intraday, and I continue to learn new skills. I love working from home, and I enjoy having a flexible schedule. Pros: I am allowed to do my job with little or no supervision, which keeps me loyal to the company. Cons: The call center is too far from home.

      Show more
    • Jaiby E Joseph
      Jaiby E Joseph Review from Google
      5.0

      Jaiby E Joseph's Review Sourced from Google

      I've been with the company for more then 4 years. The staff is wonderful and supportive. The work atmosphere is very professional. There are plenty of opportunities to grow within the company if you are committed and put in the work.

      Show more
    • Asif Rahman
      Asif Rahman Review from Google
      5.0

      Asif Rahman's Review Sourced from Google

      I’ve been with TELvista for 18+ years, and I can honestly say that it’s been an incredibly rewarding experience. From day one, the work environment has been supportive, and focused on personal growth. The leadership team values employees and fosters a culture of open communication and continuous development. I’m excited about the future here and feel proud to be a part of a company that is not only focused on its success but also on creating a positive impact.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Government
    • Finance Industry
    • Energy Industry
    Data sourced from the agency's DesignRush profile
  • 24/7 Live Answering Service

    We manage the call center , sales and customer service traffic to minimize your capital expenses and maximize your profits. Our reliable, cost-effective service enhances your customer service reputation and complements your corporation’s branding and marketing efforts.  [... view Alliance Communications profile ]
    Location
    Dallas, Texas
    Number of Employees
    Under 49

    Alliance Communications Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Real Estate Industry
    • Hospitality Industry
    • Legal Industry
    Data sourced from the agency's DesignRush profile
  • Professional Answering Services

    We also happen to be a 100% family-owned and operated, Houston born-and-bred company. Apollo Answering Service got its start when Bernice Contello got tired of answering middle-of-the-night emergency phone calls for her husband, Gus, a plumber. She figured just about every business could use someone to answer  [... view Apollo Answering Service profile ]
    Location
    Houston, Texas
    Number of Employees
    Under 49

    Apollo Answering Service Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • H&J Electric Company
    • Accommodative Health Care
    • Ranger Termite & Pest Control
    Data sourced from the agency's DesignRush profile
  • Family Owned & ​ Operated Since 1948

    Hastings Humans is a full service call center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch - and at a much lower cost than an in-house call center and with better customer service experience and close ratio than with IVR. Hastings is a  [... view Hastings Humans profile ]
    Location
    Austin, Texas
    Number of Employees
    Under 49

    Hastings Humans Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Hastings Humans Reviews & Testimonials

    • S Malone
      S Malone Review from Google
      1.0

      S Malone's Review Sourced from Google

      Not sure why my company uses Hastings.....the customer service is not very good. Apparently there is only one person in the whole company, that can make changes to my account. When she is not there the account gets screwed up. they used to be good, but the service has deteriorated over the years.

      Show more
    • Samuel Kimelman
      Samuel Kimelman Review from Google
      5.0

      Samuel Kimelman's Review Sourced from Google

      Hastings Humans take the time to get to know your business, and work with you to make sure their telephone answering services fit the way you work. This is the level of commitment that customers notice, and their contact center services are highly reliable and can increase the number of paying customers over voicemail.

      Show more
    • Darrick Eugene
      Darrick Eugene Review from Google
      5.0

      Darrick Eugene's Review Sourced from Google

      Hastings Humans provided telephone answering services for my small business for over a year. They became part of my business and family. HH provided a seamless answering service that made my business appear professional and service oriented. I often received comments on how professional and polite my answering service was and I know that it absolutely contributed to the success of my business. I give them five stars and would recommend their services without hesitation.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Retail Industry
    • Corporate Services Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile
  • The People You Need on Call 24/7

    We’re not just an answering service. We’re the human connection that brings life to your business with a live person on the other end. Get to know your call center and answering service personnel.  [... view Always Answer profile ]
    Location
    Duncanville, Texas
    Number of Employees
    Under 49

    Always Answer Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Always Answer Reviews & Testimonials

    • Lauren Hicks
      Lauren Hicks Review from Google
      3.0

      Lauren Hicks's Review Sourced from Google

      During my recent call, I experienced a brief wait before being connected with an operator. While the representative was polite and professional, I could sense stress in their tone, particularly as the call took place on a holiday. Out of respect for HIPAA, I will not reference the company directly, but as a 24/7 operation, this raises concerns about staffing and scheduling practices.If the organization’s goal is to consistently provide the highest level of service, ensuring adequate staffing and preventing employee overwork is essential. Prioritizing employee well-being not only benefits staff but also enhances the quality of service delivered to clients.

      Show more
    • Kim Hutcheson
      Kim Hutcheson Review from Google
      5.0

      Kim Hutcheson's Review Sourced from Google

      “I cannot say enough about this company, the wonderful representatives that take our calls and Nicholas Davis. The care and support we receive on a daily basis is incredibly and vital to our operation. I would also like to thank Kim Lauer for her efficiency in setting us up with more lines. Bravo Always Answer!”

      Show more
    • Diana Holman
      Diana Holman Review from Google
      5.0

      Diana Holman's Review Sourced from Google

      Amazing company to work with, very commutative with pristine focus on details. The staff is extremely friendly and just a pleasure to do business with. We have been working with them since the middle of 2010 and hope to have many more years together. Thank You Always Answer for "Always" being there for us.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Texas Tech
    • Flushing Christian School
    • DART
    • Viking Security Systems, Inc.
    • Mason Claims
    Data sourced from the agency's DesignRush profile
  • Welcome to America's Telephone Answering Service.

    Offering Call Center Services. With a changing industry and small services being acquired by large call centers, we remain independent, and offer the personalized service and fair pricing you’ve come to expect  [... view ATAS profile ]
    Location
    San Antonio, Texas
    Number of Employees
    Under 49

    ATAS Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Retail Industry
    • Real Estate Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile
  • Call Center Excellence.

    We provide nationwide inbound call center and live answering telephone services to both small and large businesses across the country.  [... view Executel Communications profile ]
    Location
    San Antonio, Texas
    Number of Employees
    Under 49

    Executel Communications Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Virtual Receptionist
    • Medical Answering Service
    • Auto Attendant and Voice Mail
    • Customer Service
    • Appointments Scheduling
    Data sourced from the agency's DesignRush profile
  • Contact Center. Call Center Services. Professional BPO Services.

    Offering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most efficient communication channels and the latest technology to your advantage.  [... view Connectica Solutions profile ]
    Location
    Houston, Texas
    Number of Employees
    250 - 499
    Average Hourly Rate
    $100/hr

    Connectica Solutions Services

    • Digital Marketing
    • Phone Answering Services
    • Call Centers
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Software & IT Services Industry
    • Retail Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile
  • Cell Center Services You Can Count On

    Signius Communications has 12 locations across the United States, providing expert call center solutions.  [... view Signius Communications profile ]
    Location
    Arlington, Texas
    Number of Employees
    Under 49

    Signius Communications Services

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Retail Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
  • Your Preferred Outsourcing Vendor.

    DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 2,800 at our facilities in the United States, Mexico and India.  [... view Datamark profile ]
    Location
    El Paso, Texas
    Number of Employees
    Under 49

    Datamark Services

    • BPO
    • Phone Answering Services
    • Call Centers
    • Managed Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Datamark Reviews & Testimonials

    • Yolanda Aldama
      Yolanda Aldama Review from Google
      5.0

      Yolanda Aldama's Review Sourced from Google

      Great company to work for. I have been here for a year already. It's a new project, so of course we are all learning as we go, but there is alot of support and they are always trying to better everything.

      Show more
    • Justin Smith
      Justin Smith Review from Google
      5.0

      Justin Smith's Review Sourced from Google

      Awesome company to work for! Challenging and rewarding work. Great compensation for the El Paso area! Look forward to continued work here.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Software & IT Services Industry
    • Finance Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile
  • We Level the Playing Field

    Rossa provides highly trained, bilingual legal virtual assistants to law firms and solo practitioners across the U.S. Our experts handle case management, legal reception, client intake, and more seamlessly integrating into your operations. Designed to reduce costs, boost efficiency, and support growth, Rossa  [... view Rossa profile ]
    Location
    Arlington, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000

    Rossa Services

    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Rossa Reviews & Testimonials

    • Christopher Ugorji
      Christopher Ugorji Review from Google
      5.0

      Christopher Ugorji's Review Sourced from Google

      What can I say, a very well organized company with great staff. I would recommend this company to any small business or large business looking to add a level of professionalism, and dedication to superior service.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Kelly Law Office
    • J. Molina Law
    • Boyer Law Firm P.L
    Data sourced from the agency's DesignRush profile
  • Your CRM and Communication Solutions Partner

    S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider.  [... view S3 Technology Group profile ]
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $125/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    S3 Technology Group Services

    • Call Centers
    • Customer Support
    • CRM Consulting
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mad Subie Performance
    • Davis Realty
    • USAA
    Data sourced from the agency's DesignRush profile
  • A Top-Grade Call Center Solutions Provider

    Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational  [... view Magellan Solutions profile ]
    Location
    San Antonio, Texas
    Number of Employees
    500 - 999

    Magellan Solutions Services

    • BPO
    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Magellan Solutions Reviews & Testimonials

    • Alex Lavarsse
      Alex Lavarsse Review from Google
      5.0

      Alex Lavarsse's Review Sourced from Google

      super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Healthcare Industry
    • Real Estate Industry
    • Legal Industry
    Data sourced from the agency's DesignRush profile
  • Providing Industry Leading Contact Center Solutions

    Today, more than ever, the marketing world is an ever-changing sea of ambiguities, meaningless KPI’s and irrelevant clicks, impressions and likes. Alliance prefers a more predictable, systematic and productive method made possible by our ability to fully integrate and provide a turnkey approach to direct  [... view Alliance DMS profile ]
    Location
    Hurst, Texas
    Number of Employees
    Under 49

    Alliance DMS Services

    • Market Research
    • BPO
    • Phone Answering Services
    • Call Centers
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Alliance DMS Reviews & Testimonials

    • Melissa Lagowski
      Melissa Lagowski Review from Google
      5.0

      Melissa Lagowski's Review Sourced from Google

      Wow! I was hoping that Alliance DMS could help me with a small project I am launching, and they took it further than I had expected possible! Their knowledge and experience helped us ramp up our new marketing plans faster than we ever dreamed possible. They are true experts in their field! Thank you!

      Show more
    • Ryan Mesler
      Ryan Mesler Review from Google
      3.0

      Ryan Mesler's Review Sourced from Google

      It's a job. Not particularly stable or well paying, but if you need a job and have a pulse, this is the place to go.

      Show more
    • W Johnson
      W Johnson Review from Google
      1.0

      W Johnson's Review Sourced from Google

      Pros: Does a good job of waking people up before 5am on a Sunday.Cons: Doesn't leave a message about why.If your business requires that you irk a large number of people in the pre-dawn hours, without leaving them any inkling as to why, then Alliance DMS is for you!

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Acxiom
    • Aflac
    • CallOne
    • Delta Dental
    • Hyundai
    Data sourced from the agency's DesignRush profile
  • To Increase Communication and Productivity Between Vendors and Practices

    Founded in 2013, MD Internet Marketing has become a trusted partner in providing tailored digital marketing solutions for board-certified plastic surgeons. The company was established by a founder with extensive experience as a practice administrator for multiple successful aesthetic practices, bringing a  [... view MD Internet Marketing profile ]
    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $1,000 - $10,000

    MD Internet Marketing Services

    • Reputation Management
    • Digital Strategy
    • Digital Marketing
    • Phone Answering Services
    • Social Media Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    MD Internet Marketing Reviews & Testimonials

    • Bryan Wisotsky
      Bryan Wisotsky Review from Google
      5.0

      Bryan Wisotsky's Review Sourced from Google

      Logan Pence and his team provide exceptional service to their clients. If you’re a plastic surgeon, dentist, cosmetic dermatologist, or in a related field, you’d be remiss to not have a consultation with MD Internet Marketing. They offer the full range of digital marketing services, and deliver amazing results, and are very proactive with their client. I would high recommend them!

      Show more
    • Nancy Reiter
      Nancy Reiter Review from Google
      5.0

      Nancy Reiter's Review Sourced from Google

      Logan has been incredibly helpful in giving me sound advice on increasing my profile on google. I am so grateful for his wisdom, his knowledge and his ability to share this information. I am amazed how much he has helped my business!!! I am very grateful!

      Show more
    • Heather Furnas
      Heather Furnas Review from Google
      5.0

      Heather Furnas's Review Sourced from Google

      My practice has been with MD Internet Marketing for years, and they have been fabulous at helping us put educational content on our website and through digital media, which helps attract patients looking for what we have to offer. If I have a question about digital marketing, Logan Pence gives me an answer, even if it has nothing directly to do with the practice. They are transparent, knowledgeable, and super-helpful. Logan was immense help on a paper, published in Plastic and Reconstructive Surgery, about online reviews when I invited him as a co-author.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Vitenas Cosmetic Surgery
    • Body by Ravi Plastic Surgery and Aesthetics
    • Boston Center for Facial Rejuvenation
    Data sourced from the agency's DesignRush profile
  • Flexible. Scalable. Exceptional

    ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition.  [... view ContactWorks profile ]
    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000

    ContactWorks Services

    • Customer Support
    • Managed Services
    • IT Services
    • BPO
    • Call Centers
    • Phone Answering Services
    • Transcription Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    ContactWorks Reviews & Testimonials

    • Jeff B
      Jeff B Review from Google
      5.0

      Jeff B's Review Sourced from Google

      The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Internet provider
    • Healthcare
    • Transportation
    Data sourced from the agency's DesignRush profile
  • Where Ideas Turn Into Scalable Products.

    CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing.  [... view CoderzHub profile ]
    Location
    Plano, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    CoderzHub Services

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • Software Development
    • WordPress Website Design
    • Web Design
    • UI/UX Design
    • Customer Support
    • HR Outsourcing
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • LED City USA
    • Campit.xyz
    • Optiano Pakistan
    • LeathersInn
    • Nur Manufacturing
    • Marina Builders & Developers
    • Golden Woods Development
    • Iwinto
    • Podconnect Studios
    • City Property UAE
    Data sourced from the agency's DesignRush profile
  • Outsourced Answering Service For Dispatch

    Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth.  [... view Dispatching Answering Service profile ]
    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $6/hr
    Minimal Budget
    $1,000 - $10,000

    Dispatching Answering Service Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Digital Marketing
    • SEO
    • Web Design
    • Web Development
    • PPC
    • Social Media Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Royal Taxi
    • Sal Limo Service Miami
    • Guelph Taxi
    • Allen Limousine, Inc
    • Eco Taxi
    Data sourced from the agency's DesignRush profile
  • Realise your potential

    We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains.  [... view Altius profile ]
    Location
    Lewisville, Texas
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    Altius Services

    • Call Centers
    • BPO
    • Phone Answering Services
    • Customer Support
    • Accounting
    • Business Consulting
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts

    Altius Reviews & Testimonials

    • Swayam Kolkar
      Swayam Kolkar Review from Google
      1.0

      Swayam Kolkar's Review Sourced from Google

      The worst place to work they people here sugar coat a lot And there is no proper management insect comes inside the office no proper chair to sit HR don’t know how to handle stuff but if she saw something employees are you doing then they will take action when the whole office should be a proper management proper setting don’t join this company just because here it’s 8 hours of time and there is a process which is star bazaar never ever join this process Worst customer with worst customer service

      Show more
    • Tejal N
      Tejal N Review from Google
      5.0

      Tejal N's Review Sourced from Google

      Supportive place to work. Friendly environment , which motivates us to work. Better work culture.All are supportive in Organization.I would like to recommend everyone to work for progress in their career growth. Thanks Altius for giving me chance to give me feedback..It worth to work over here .

      Show more
    • Shaziya khan
      Shaziya khan Review from Google
      5.0

      Shaziya khan's Review Sourced from Google

      Lots of flexibility, great support and opportunity to make a lot of money. Worked as advisor in customer service. Owners are very outstanding and very hands on with their business they are true leadersThey treat you as you are a part of family, they value who you are the work ethic you have, they take very good care of you in general.Amazing work culture, friendly people, lots of exposure and things to learn.Excellent work atmosphere, Supportive Management!

      Show more
    Reviews verified by DesignRush and sourced from the agency's profile
    • Loreal
    • Abbott
    • CFA Institute
    • Medtronics
    • Zest Money
    • LifeCell
    • Marico
    • Nissin
    • Perfetti Van Melle
    • USAID
    Data sourced from the agency's DesignRush profile

Phone Answering Services FAQs

What are phone answering services?

Phone answering services are third-party companies that handle incoming calls for businesses. Instead of letting calls go to voicemail or pulling staff away from their work, these services provide trained professionals who answer on behalf of the business, take messages, transfer calls, or provide basic information. 

How do professional answering services help businesses improve customer communication?

Professional answering services improve customer communication by making sure every call is answered quickly and professionally. This reduces wait times, prevents missed opportunities, and ensures customers always reach a real person instead of voicemail. For many businesses, this consistency builds trust and improves overall customer satisfaction.

Which types of businesses benefit most from using phone answering services?

Businesses that benefit the most from using phone answering services include: 

  • Small businesses and startups gain professional call handling without hiring full-time staff 
  • Medical, legal, and service providers ensure clients always reach someone for urgent or time-sensitive needs 
  • E-commerce and customer support teams manage high call volumes and improve response times 

What are the top-rated phone answering service providers on DesignRush in 2025?

The top-rated phone answering service providers on DesignRush in 2025 are: 

  1. AnswerConnect  
  2. Hugo 
  3. Moneypenny USA 
  4. Endicott  
  5. Face For Business  
  6. Nexa  
  7. Answering Service Care, LLC 
  8. AnswerFirst Communications 
  9. Smith.ai  
  10. Westpark Communications  

What core and specialized services do phone answering companies provide?

Core services phone answering companies provide include: 

  • Live call answering 
  • Message taking and forwarding 
  • Call transfers and routing 
  • Appointment scheduling 
  • Basic customer support and FAQs 

Specialized services: 

  • Order processing and payment handling 
  • Bilingual or multilingual support 
  • After-hours and 24/7 coverage 
  • Industry-specific scripts (e.g., medical intake, legal intake) 
  • CRM and software integrations for seamless data management 

How much do phone answering services cost in 2025?

In 2025, phone answering services typically cost between $0.80 and $1.17 per minute, which equals about $20 to $45 per hour. Pricing depends on how calls are billed; some providers charge by the minute, some charge a flat fee per call, and others use a monthly subscription that includes a set number of minutes with extra charges for overages. 

The final price also varies by factors like call volume, call duration, transfers, and how providers handle wrong numbers or spam calls. 

How quickly can a business see improvements after adopting phone answering services?

Most businesses see improvements almost immediately after adopting a phone answering service. Calls stop going to voicemail, customers reach a live person faster, and staff get clear, timely messages. This shift alone can raise customer satisfaction from day one. 

Over a few weeks, the benefits compound: fewer missed leads, smoother appointment scheduling, and better responsiveness to urgent issues. For companies with high call volumes, the difference in efficiency and professionalism is often visible within the first month. 

What should you look for when choosing a phone answering service provider?

When choosing a phone answering service provider, look for: 

  • 24/7 availability and quick response times 
  • Professional, well-trained agents who represent your brand 
  • Transparent pricing and clear call reporting 
  • Flexible plans that match your call volume and budget 
  • Extra features like bilingual support, CRM integration, or industry-specific scripts 
  • Strong reviews and proven track record with businesses like yours 

What red flags suggest a phone answering service may not be reliable?

Red flags that suggest a phone answering service may not be reliable are: 

  • Long hold times or frequent missed calls during testing 
  • Vague or hidden pricing without clear breakdowns 
  • Poor communication or unprofessional behavior from agents 
  • Lack of transparency in call reports or performance data 
  • No references, reviews, or proven track record 
  • Limited availability, such as no after-hours or weekend coverage

What key questions should you ask before hiring a phone answering company?

Key questions you should ask before hiring a phone answering company include: 

  • What pricing model do you use (per minute, per call, or monthly)? 
  • How do you handle after-hours, weekends, and holidays? 
  • Can your agents follow customized scripts for my industry? 
  • Do you offer bilingual or multilingual support? 
  • Which CRMs or tools can you integrate with? 
  • How do you report on call activity and service performance? 

How do professional answering services differ from in-house receptionists or call software?

An in-house receptionist works only during business hours and requires a salary, benefits, and training. Software solutions, while cheaper, usually rely on automated menus or voicemail, which can frustrate customers looking for a real person. 

Answering services combine the best of both: live human support without the overhead of full-time staff. They provide 24/7 coverage, industry-specific scripts, and multilingual options, which most small teams can’t manage alone. Unlike software, they add empathy and judgment to calls, and unlike a single receptionist, they scale with call volume.

Which tools, CRM integrations, and multilingual features do top phone answering services use?

Top phone answering services use: 

  • Tools: IVR systems, call recording, analytics dashboards, VoIP/softphones, helpdesk ticketing 
  • CRMs: Salesforce, HubSpot, Zoho, Microsoft Dynamics 
  • Multilingual: Bilingual agents, multilingual call scripts, real-time language support 

 

 

How legitimate is the content in the FAQs?

We’re committed to providing practical and accurate information to both businesses and agencies, so we turned to Chike Agbai, founder and CEO of Azumo, a fast-growing software development company. He shared his perspective on what qualifications to look for when hiring a customer support partner. 

Chike Agbai spent nearly two decades as an investment banker on Wall Street, where he advised leading software companies such as Oracle, Salesforce, and Dell on high-stake transactions, before founding Azumo in 2016. Under his leadership, Azumo has grown into a multi-million-dollar business, creating software solutions for global brands like Meta, Discovery, and Zynga, as well as high-growth startups. 

About The Author and Expert Reviewer

Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.

Director of Client Relationships

Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.